Jones Auto Detailing Express Hand Wash

PODS caused damage to my newly purchased home
My husband and I purchased a house at the end of January The previous homeowners hired PODS as their moving companyThe driver of the POD backed the metal storage structure into the garage door of the house causing damage to the doorI took pictures of the scratches on the POD (it was left parked in front of our mailbox for weeks after the closing of the house) as well as the damage to the garage door showing how the scratches were lined up perfectlyI immediately called the PODS customer service line and was told my call would be returnedApproximately a week later (2/8/16) I received a call from a MrKyle ** He stated that I needed to send pictures ASAP so I sent him the pictures that I had taken very clearly showing the damageI have since followed up with PODS every weeks to no replyI have requested of MrMthree times to speak with a supervisor and he has not complied with my requestWe are just wanting an answ

Double charged on three occasions, one issue they refused to help me
On November 1, I accept quote number *** to have my container shipped from Ohio to North Carolina The total amount was $with tax and this included a re delivery fee of $ The total amount was paid for at that time Infact, they over charged me in the amount of $which was the amount of the first quote they gave me which had the wrong pick up location I called on 11/4/and spoke with Raquel and she refunded me they over charged amount of $ On 11/14/PODS charged me the re-delivery amount of $104.24, which I had already paid in the total amount when I accepted the quote I attempted to resolve the issue with their billing department today, 11/22/16, and spoke with a lady named Demaitra, and I told her I paid for everything at one time, she said I was wrong and that they have no record of the re-delivery fee being charged on 11/4/ I again explained that it was combi

Debit card being charged every month after service ended
PODS storage box was emptied and picked up by PODS company in August My card is still being charged each month for about $for six months and counting I have contacted them by phone many times and they keep telling they have to contact someone else, and they will get back to me, but they have not gotten back to me in months

Charged for pods rental when pod was at my house
My wife and myself were told that the storage fee would not be assessed unless the pods was at the storage facilityThe pod was at my house for monthsPods charged me rent for the pod monthsI called to complain about the charges and a representative called me and told me that she reviewed my recording, heard me ask about the billing but the associate on the phone explained it correctlyShe would not let me hear the recording as I distinctly remember being explained that I would only pay for storage when the pod was at the storage facilityI paid for the delivery to both places, and the storage for the month it was at the pod facilityI also paid for the insurance on the podThe invoince from pods even states for the storage charge (monthly rental of container in storage center)This implies that the charge is for the pod when it is in the storage centerother wise, the wording should be plainly: fee for rental of storage

PODS has excellent customer serviceEvery person we encountered was helpful and very courteousAll our items arrived in the same condition as they were packed with almost no movement in the unit, and mine was a long distance move with a two month storage in between

I am filing an official complaint against PODS for their lack of customer serviceThey cannot deliver our POD for weeks to our location
First, this is not against the *** locationI do not know the headquarters address, and I had to pick a locationWe are located in ***, WV
My husband called PODS on June 12th to arrange delivery at our new location for June 15thWe were told that the first available delivery date that had was June 25thThis is simply unacceptableWe have to be out of our current rental on the 15th and we have no furniture, sheets, blankets, utensils, etcbecause all of our personal belongings are in the PODI spoke with a supervisor who continued to tell me they do not have an availability until June 25thI have never filed a complaint with the Revdex.com but I am absolutely disgusted with the businessWe chose PODS because of their "convenience" and "customer service"I wish now, that we had done ourselves a favor and revie

Damage to possessions due to broken roof of storage unit, asked for refund and have not been contacted
I obtained a pod on July 29,for a move to Florida Condition of container was good when it was delivered The container was in a POD satorage facility until 1/26/ Upon emptying of the container, discovered many items damaged by water Upon inspection,a huge crack in the ceiling or top part was found I immediately contacted Pods and I was bounced around and then told they would open a claim and I would be contactedNot only was there a crack but noticeable foot prints on the top Which means 1)they knew about crack and did nothing to fix it or notify me or 2) the damage was caused by someone at the Pod storage facility either way it was pure negligence on Pods part
I paid $for storage of container and $for insurance to protect contents as well as taxI had to contact Pods again on 1/30th,I asked for refund on money I paid for storage as they were pa

I am furious over a move that I trusted Pod withWe had a contract to deliver my pod on July from OregonThey called me and left a message as to the time the following day they would be dropping my pod off- THEY called and CONFIRMED less then before the deliveryThey then emailed during the delivery time the next day- to when I had movers waiting- And left a message to say that they overbooked and wouldn't get me my Pod until the 21stMike at one of their location found a way and dropped my Pod off on the 13th- mind you- No one knew of this at the main office and so they still have my final pick up is still for the 31!!! I NEED it out of my driveway NOW please please pleaseI have been waiting for their customer service department to call me back (since they say that they will call back in hours) and it's been well over hoursI am furious and I had to wait on hold for minutes just to have my call be an 'accepted? call for the supervisor to take!! This company

My inlaws, husband and I flew out to New Hampshire from Nebraska for four days to clean out my husband's grandmother's house after her passingOn a Thursday we decided to look into getting a Pod to move some of the momentos back to Nebraska Knowing it was short notice, I called Pods to see if it was possible to get a Pod delivered on Saturday so we could load it before leaving on SundayThe woman I spoke to assured me that it was possible, gave me quote, took all the pick up and delivery information and gave me a reference number so I could call back with a credit cardI called back minutes later and spoke to another agent, gave the reference number, confirmed all the information and gave him the credit card information He said I would receive a phone call the day before the delivery date to give me a hour window for when the Pod would be delivered and then they would call me the day of the delivery date to let me know when they we're on their wayHe also said I would be receiving an email to confirm the order and delivery date which I did immediatelyOn Friday, the day before the Pod was to be delivered, at pm I still had not received a phone call so I checked my account online and it still had the delivery date as SaturdayI then called to confirmThe person I spoke to confirmed that it was going to be delivered the next day but they had not done the routes yetShe said I would receive a call in the next couple of hoursShe even put me on hold at one point because she thought they were in the process of scheduling it but then said they were still working on itI did not receive a call in the next couple of hoursThen, I went online again to check my account and it still said it was scheduled for delivery the next dayIn the morning I called once again to confirm that it was going to be deliveredIt was at that point the agent told me that it was not going to be delivered until TuesdayShe claimed that in the notes it said a voicemail had been leftI had received two voicemails (and three emails) from others, not Pods, who had received my contact information from Pods and who were trying to sell me packing servicesNo phone call from PodsThey said there was nothing they could do, but conveniently put a pending charge on my credit cardWe had to cancel our order and were left trying to find a way to get my husband's dead grandmother's belongings back to Nebraska

They don't give you clearly the information that you need
When you're going to order the first time they tell you that it's easy to schedule a final delivery and you can schedule the delivery to hours beforeWhen I tried to schedule my final delivery, the website was showing my delivery as schedule, but on the next day it was not showing anymore.I call them and I was told that it takes at least days because of the distanceSince they have my address and zip code on the first day the website should not give me the option to schedule days after the day that you requested
Now I'm getting into a new home without any furniture nos beds for a week and I'll need to buy mattresses to my whole family sleep because of thatYou need to search everywhere on the website to find something about the time that they need to deliver the container

their customer service and communication was excellent Web-site user-friendly and the delivery men were thoughtful and considerate

I visited the PODS website and requested a quote Supplied all the information asked and assuming necessary to get an educated quoteNonsense quote
On the morning of May 25, I requested a quote from PODS online I then receive an email stating that I must call for to provide additional information for a quote This is where they try to pull you in I call the number provided and get this fast talking sales person He starts by saying...."we're extremely busy as you would imagine" whatever that means...then he moves on to ask for the quote number provided in my email I supply it and then he proceeds to read back the information I had already provided I confirm the information and state that I'm getting a quote for a family member He proceeds to ask me a little about the move and again I state that I don't have information that I'm just getting a quote for a family member and he seems to get upset and replies "Ok never mind" in a very abrasive and rude manner I bring

Pods is unreachable to respond to an unauthorized
charge on my credit card
Pods cannot be reached to respond to an unauthorized credit card charge Left hours on wait time that
my calls were not picked up Requests for a call
back were not answered Unable to get Pods to
respond to this billing issue

Continually charged for erroneous, unexplained charges
This company has repeatedly charged my credit card for unauthorized transactionsI have called them numberous times for explanations and have spoken to multiple departmentsThis has gone on for monthsI contested multiple charges with my credit card and the charges were deemed incorrect, yet I just got charged two separate $Charles on 1/25, even though I have no pods with the company anymore as both were deliveredMy credit card isn't even stored and they still stored my number and charged it after the credit card company awarded me the moneyBefore these charges, I got charged for redelivery on 11/for $and 12/for $even though it was only delivered once, according to my invoicesI got charged $on 11/which was on none of my invoices on my accountWhat would this charge be? There is no breakdown on my account for thisI had pods, and each pod was "redelivered" only once after we moved, and yet

I highly discourage anyone from using this incompetent company Worst customer service! My story goes like this Ordered PODS and realized the day of loading that I was going to need another one I called PODS and requested a new container and the call lasted for two hours and fifteen minutes I also scheduled the pickup for all the PODS after loaded and was assured all three would be stored in Montgomery, AL, which would be the closest storage facility that would deliver to my new address in Auburn, AL The technician told me to just call about three days before I needed them delivered to the new address and there wouldn't be any issue There was a big issue They didn't store my PODS in Montgomery, they stored them in Birmingham and claimed they needed five days for transit and three day for logistics I spoke to three or four supervisors and nobody could do anything to get my PODS on the day I requested They did say that if my PODS would have been stored in Montgomery like they said there would not have been any issue THEIR FAULT! So they put in an account review and some guy called and stated they lost the 2:min call I had with them He credited my account $dollars and said basically take it or leave it and he didn't have to give me anything So I accepted I was getting my PODS on the earliest date they said I moved my entire family down the day prior because all three PODS were scheduled to be delivered They only delivered two of the three and stated the other one was never scheduled I asked if someone could just please contact the Birmingham facility and see if they can make an exception and deliver it the next day but was met with the standard "that is not our policy or procedure" I had to drive my family back to my parent's house to stay with them for another week because the one POD they didn't send is the one with all of our furniture It is taking them nine additional days to deliver my last POD and I'm having to take more vacation time off to unload it They also charged me for and extra month of storage because due to their mistake the PODS were in storage for more than days and they don't prorate monthly storage fees I will never use this company again They have ONE job, to deliver/store PODS and they can't even do that right WHEN they make a mistake, and they will, they will not fix it They will tell you to submit and account review and someone will get back to you in 3-days Not one time did I call them and spend less than an hour on the phone If you ask for a supervisor, they put you on hold for half hour and then come back on stating they are busy

The pod was initially delivered on 6/to my old addressI was told transit time was 6-days when I scheduled with PODSThe pod was here on 6/and was just delivered to my new address todayOn 7/I will incur a monthly storage fee because they can't be here to pick up the empty pod until 7/I was told by pods to call them after final pick up and get credited that storage fee backThat is not acceptableI have had to pick dates to their schedule this whole processMy credit card gets charged these feesI will call my credit card company and block any further charges from this companyAs if having to sleep on an air mattress for weeks wasn't bad enough because they don't tell you it will be weeks before they deliver your things, they want to charge me for their lack of availability
Product_Or_Service: 16ft container

So I spent over $dollars with this company in less than two monthsI surpassed the grace period by daysThey went ahead and charged me a full monthI asked for half of the month back, they say no wayI would have had it for days and paid for Not unreasonable,Still no btw the Pod condition after I was done was flawlessYou should find a different vendor to go through for any storage needThey will be lower price and give you the most bang for your dollarI had a recent run in with All my Sons moving and storage, I would do business with them againAs for PODS , NEVER AGAIN

- A POD's container has been left sitting on vacant property next to mine for over years - It has been brought to my attention, by possible realtor, that property owner says she no longer pays POD for the container and has been trying to get the company to haul it away- There is no lock on the container which makes it a viable target for thieves; this is in making the surrounding homes and neighborhood unsafe and possible targets as wellMultiple people have been able to access the inside of the container - There is only trash and debris inside the container - Due to the container staying in the same location, being unlocked, and unattended to, individuals have been tagging it with graffiti- The container is an eyesore for the neighborhood and significantly disrupts the atmosphere, appeal, and appearance of the two neighboring homes and neighborhood - Very unprofessional that the POD company has let this issue go on for more than years and has not checked on the status of this con

I purchased my rental of pods online for a move from Reno, NV to Minden, NV Upon completing the application process online, which walks you through the entire process page by page for your needs and desires in your move, I was given information regarding my Pods to review stating the pod would be delivered to my Reno address then moved tot he Minden address at a scheduled date to be determined and a balance due on specific date of $ Final page of rental agreement asked for my credit card information, and only other option was to click 'complete reservation', in which I did Arrival of my pods went well, I was billed the the day prior to its arrival, the delivery was on time and went smoothly The problem came when ten days later, we tried to schedule the pod for the move to Minden I was unable to do so accurately online so I contacted the company via phone only to be told there would be an additional $to move my pod to the desired location, and then an addi

I ordered a POD container for moving on the 31st of JulyThe container was shipped to the public storage location on the 4th and picked up on the 5thPODS representatives told me that the container will be developed to my home address on the 12thThey keep on changing the story and lying about anything they possible canNot they are telling me that the container will be delivered on the 23rd or August to my addressIn the meantime it will be at a PODS storageIt is unacceptable since all my belongings are in the storage and I need themPODS employees do not listenI have been talking to them times a week, emailing back and forceThey are claiming that the container will be delivered on the 23nd of August to my home because I filled out a Gypsy Moth form one day later that I was supposed to the state of CAHowever, I know that that is a lie because the container is shipped to CA but not to my home addressPODS website does not function right and the information I enter does