Jones Auto Detailing Express Hand Wash

They don't give you clearly the information that you need
When you're going to order the first time they tell you that it's easy to schedule a final delivery and you can schedule the delivery to hours beforeWhen I tried to schedule my final delivery, the website was showing my delivery as schedule, but on the next day it was not showing anymore.I call them and I was told that it takes at least days because of the distanceSince they have my address and zip code on the first day the website should not give me the option to schedule days after the day that you requested
Now I'm getting into a new home without any furniture nos beds for a week and I'll need to buy mattresses to my whole family sleep because of thatYou need to search everywhere on the website to find something about the time that they need to deliver the container

Disappointed with PODS based on recent experience and how they handled the issues we encountered at the end of our PODS rental,prior and during pickup
We recently used PODS for almost a year to store our personal belongings while our house was under renovations The customer service for scheduling drop off went smoothly Our PODS container was delivered on August 3, This past May, we went to remove our items from the PODS container, when we noticed that all of our hanging clothes (which were hung on the rod at the top of the storage unit, on the "hanging rod"), had completely faded on the tops of all of our clothes, dresses, suits, etcdue to the sun that had come through the top This was extremely upsetting as many of these garments were expensive and custom made After emptying the contents, we then scheduled to have our container picked up, which was on May 2, The day they came, we were told we did not need to be there as long as there was no lock on the contain

We used the services of PODS to move our home/furniture across the country from Vancouver to Montreal We ordered PODS to be delivered to Montreal from VancouverWe completed our move and the rental of the PODS on May 14th which is when our last POD was picked up in Montreal We paid in full by authorized credit withdrawalsAfter this date we received another charge to my credit card Unauthorized chargesOn May 19th they charged my credit card for $PODS has said that we had our Last POD picked up from our house in Montreal on May 25, WE DID NOT I have been in contact with PODS in the United States ever sinceI have had no results with regards to why they charged me this amountPODS said they would look into it and get back to meThis has been ongoing for over a monthPODS has now charged me again another $287,on my credit card on June 18th 2018.I have asked in an email and by phone to send me in writing that they have removed my credit card infor

I was quoted one price and the they changed the rate
Since it was on a monthly credit card I didn't notice right awayI spent over hours on the phone over a day period and finally spoke to a supervisor named Nathan at XI was told that they would change the rate to what I was quoted, issue me a credit of $that was an invalid charge and credit of $for April & May - total $and that my monthly rate would be $as quotedI have received the $but nothing on additional credit or rate change

I have received numerous invoices in error for one single podThe issue is never fully corrected after multiple calls since 2/14/
The problem started when I ordered pods through the national call center to be dropped off Monday 2/22/My move was from Ohio to Florida, so I was unable to speak with the local POD office and told I had to coordinate through the national center for a long distance move
I received a phone call Friday 2/19/at pm from the local franchise stating they could not drop pods at my home Monday morning 2/22/The driveway was not big enough to fit units, and my township did not allow one to be put in the streetI had been speaking with the national sales center since January working on the details, and they were completely aware of my location and plansThis last minute issue was extremely upsetting, with no time to fix it before Monday morning when the units were supposed to be delivered
I had to come up with a "plan B" fastSaturda

Terrible customer serviceWouldn't pick up or deliver as promised
They picked up my pods days late and never even called me after I called there timesNow they won't deliver my pod u til July 10th bc they arent available and now want to charge me for additional storage even though I called a week I advance for my delivery and have nothing available for weeksAgain I was promised a call and still nothingNow I can't even log into my account online bc their site doesnt workAnd my pod is being stored hours away from me

PODS will not deliver my belongings because I cannot get a passportThe border is not requiring onePODS has been holding and charging my credit card monthly since May I cannot speak to anyone except "JEFF" regarding my account and he is completely disagreeableWhen I work towards a solution, he strings me along, adding hurdles along the way until I am almost done, when he throws in a step that he knows is impossible for me to completeI end up in tears every time I talk to himEverything I own is in the PODS including legal paperwork I need for a probate caseI regret ever using PODS

Cross-country military move with systematic failure of customer service to redress complaints and to issue refund
On 05/13, placed order #XXXXXXX with PODS for cross-country military movePOD delivered for loading at origin on 05/Was counseled by sales associate that piof empty container at destination could be scheduled at later date and that it rarely takes > wkNo issue with movement / billing up to this point - paid on auto-pay via credit cardDelivered for un-loading at destination on 06/Same day called to schedule piof empty container but given only available date of 06/Called service line and counseled by associate (Juan, Clearwater, FL) that this was due to increased volume of pick-ups, but that this date fell within a "grace period" to avoid being pro-rated for additional storage time at destination and card would not be chargedAlso initiated process (at least calls, extended hold time, supervisor despite direct requests and promise of

Horrible customer service and billing practices
Waited on hold over hour to change date of reservationDecided that the level poor customer service warranted cancellation Any company who cannot answer your call after an hour does not need your businessWent online to cancel Website states the "chat" function is same as phone call Chatted with a "Chris", claimed all was taken care of and that he would follow up with an email and phone callOf course he did not I took a screen shot of conversation because it does not allow you to printWeekend comes and I am charged in full $for an order I was told was cancelledThey are closed on SundayWait until monday to call to ask why Waited again a timed hour on hold Spoke to a rep finally and after politely asking to speak to a manager because her answer to me was insufficient, I was placed on hold for another minutes (likely a stall tactic) and the same rep came back and stated everything was taken ca

We ordered two large PODS and shipping blankets PODS suggested using *** to pack the POD and unpack the POD at it's destination The *** personnel did not have the proper equipment to move heavy furniture up and down stairsThe first POD was overpacked so that the door would not shut on the POD
The worker tried kicking the boxes with his shoe in order to get the door shut and these were the boxes containing my wife's Christmas ornamentsThey just left with the POD door openI unpacked some of items and got the POD door shutThe *** workers used their own blankets and so the POD blankets went unused I returned the POD blankets to the sender's address but POD customer service repat 1-480-588-refused to issue a credit to our credit card We purchased the blanklets on March 28th and returned them to the Lawrenceville, GA facility and they arrived on May 10th and were received by Trejo We have put in a dispute on our credit card since PODS has our money and the blankets

PODS is a scam, do not use them
I originally booked a PODS for November to move interstateIt took us a little longer than we anticipated with home repairs to moveWhen I called in July to have the PODS moved the quote I originally booked the PODS was $3,The company wanted to charge me $6,stating it was a disaster area in Louisiana and it would cost more in fuel costThat was the first issueWhen the new owners of the home threatened to sue PODS after weeks of us fighting with them on the other end, they finally agreed to move it months laterIn the next quote I was told $5,would be the magic numberWhen I refused to pay this the company threatened me to leave my PODS at their facility, mind you my monthly rate went double with this offerIt took me and my husband threatening a law suit, this Revdex.com post and agreeing to pay what the company and us settled on $4,because we were tired of fighting themThis company changes their prices and wim an

Cannot get my things from storage as promised
When calling to set up my account with pods, I was told that hours notice was needed to secure my deliveryNow that I've moved into my house I need my PODs out of storage I have an over we could wait until I can get my thingsThis is not what I was told when I signed up for podsI'm asking them to amend their schedule and squeeze us in or refund the cost we will incur because we cannot leave our temporary housing situationAgain this is not what we were told that we signed upBait and switch at its finestNot to mention the customer
Service manager could have cared less about helping us
(tonyia b)

Billed in error for a second container I never ordered
After receiving my PODS order and waiting for final pickup of my empty container, PODS experienced a computer error creating a second order for a containerDespite this error being validated and corrected by regional market manager Rico Borrazzo, I have been continued to be billed for this second container I have made dozens of phone calls to PODS trying to resolve the matter but have been sent to collection for an order I never made or receivedI am completely paid in full for services ordered and received Balance due is for an order that never happened, and was not generated by me

Company did not invoice for two months,then took amount out all at once after payment arrangements were already made to catch up due to their error
Account number XXXXXXXXX.Payment came out in February auto deduct as planned.Company did not deduct in March or April.I called them in May to find out why when I noticed on bank statement no deductions.They indicated system error caused no invoicing.Asked them not to deduct entire $in May,that they could deduct May pmt as but I would make pmt arrangements to catch up $from March and April (again their mistake,but I legitimately owed it.Just wanted to not have it come out all at once).Juan in accts recvble agreed.They went ahead and deducted entire $anywayI called Juan,who apologized and issued $credit back to my bank account and we agreed once that credit posted I would make $payments to get caught up.I asked if I would have late fees, Juan advised absolutely not that I wouldn't even be considered late until 6/

want pods to close my account and leave my bank account alone
on april *** *** personal banker II.NMLSR.ID:XXXXXXX of *** *** *** *** *** *** Notarize a letter fax to pods letting them know t would no longer be renting pod *** for may 2016.I also spoken with a representative and we went threw procedure closing out account #XXXXXXXX on recorded conversation.I was assure account was close and pod would be pick up on the 5th of may.someone reactivated account without my permissiom,now pods is trying to take $from my SSI living funds account

Was suppose to have pod delivered on July1,They did not let us know of truck breakdown until PM Pod did not get delivered until 12:on 7/
As stated above July 1,was delivery dateThey never called us on progress of deliveryMy husband and I both called to try and find outThe main office could not contact driver nor the pod location on two different timesWe did not hear from them until 7PM That evening that they wouldn't be able to make delivery due to truck breaking downSaid they would deliver it first thing on the secondWe told them we hired movers to move stuff out of the pod and into our new homeThey said it would be there by 11:AM
Moving day July 2,the pod doesn't get delivered until 12:45PMMeanwhile we had to pay our movers for 1hour of no work since there was no podAlso it was very hard to get hold of where the driver was - bad communication and we weren't the first delivery

Lost key and asked what to do.said would get pod out on site so I could switch locksBilled me $for thatNever mentioned fee to meyear rent
Had a pod rented yearsEnd years told them to delier on August 9thMan I spoke with told me he would reimburse for half the month of October which I had already paidTOld him I lost the lock and he said I could come by and they could switch the locks on siteI did thatNo mention of any feeAfter deliery I get a bill for $for second deliverySo instead of my getting a refund they want more moneyCrappy treatment after I paid out close to $30,on a podPods container ***

Simple, in-town move went smoothly, but the billing was complicated and incorrect
We scheduled a simple move from our old residence to a new home (less than a mile away) at the end of September The move involved two containers Coordination of the move went relatively smoothly After the move was complete, I jumped onto the PODs website to review the billing I was shocked to find a billing mess that involved separate invoices After wading through the mess that the billing department made of my move, I noted a few billing errors and contacted customer service I was transferred from customer service to billing, and then back to customer service After going through the explanation of the error with the rep they told me they would open an "incident report" and someone would contact me within a couple days I waited, no contact, so I called again It was explained to me that my incident report had been closed with no action and obviously no contact So we had to start th

I signed up for a PODS thinking I would need more than three monthsIn fact, we only needed it two monthsI understood when I signed up for three months that I was getting a special promotional rate that included free delivery(The delivery and final pickup fee is the same as a month's rental.) When I arranged to have it picked up, the CSR (Taneisha in Clearwater, FL) told me I'd have to pay the cost for delivery and pickupI expected that, but when I found out it was the same cost as keeping it another month, I suggested I should just keep it one more month, and it would be the same priceThen she told me I'd have to keep it two more months to meet the three-month obligation and get free pickup/deliveryThat confused me, because I would have made my third payment on the service in MayApparently, PODS time works differently than the rest of the world, because they bill in advance, so three payments doesn't equal three months of rentalsUm...okayNice math there
To be clear, I expected to have to pay for an additional month, either as an actual month's rental, or as the deceptively described delivery/pickup fee, but their version of math and time astounds meIt's definitely something of which one should be aware before rentingKnow they're going to get an extra month out of you regardless of how long you keep it--but it doesn't really count, because you paid in advanceLOL

I can truthfully say that PODs was a pleasure to deal with from the original phone call to arrange for the POD to be delivered and picked up to my experience with the drivers who delivered/picked up the POD on time There were no "surprises." Everything happened as was explained to me during the phone call and by confirming emails