Jones Auto Detailing Express Hand Wash

I am months behind on my storage unit and have been calling for about weeks trying to confirm payment arrangements I have been promised a call back and absolutely no response Been trying to make a payment today because tomorrow it will be months behind I keep getting transferred to someone who is supposed to be handling my account and all I get is her voicemail I cannot pay online or over the phone I can only speak with this individual who will acknowledge that she has received numerous calls from me One person I spoke with told me they left her an email but I have nothing in writing that I am trying to contact this companyToday when I called to make a payment it states "if you are in auction status" I do not want my stuff sold I have had this account for over a year and never had an issue with them before I actual like PODS but this is getting scary and I just want to make sure my items are not auctioned off when I have indeed been trying to contact my represen

Illegally saving and charging card information
Today I woke up to $of unauthorized charges from PODSThis is the second time this has happened with this company in the last yearThey save card information, even when you specifically decline recurring transactions, and then they charge your cards without authorization whenever they feel They even randomly attempt arbitrary amounts until one gets approvedThese practices are unethical, and according to my bank's fraud department, ILLEGAL

While promising at first, our experience with PODS has been terrible once they got a hold of our belongingsFirst, during the initial phone call the employee on the phone misquoted the transit time and did not as much as mention that the transit time "excludes Sundays and Holidays"Then, during a follcall to schedule transit and delivery to new location, the delivery+transit time increased again from "7-days" (as initially quoted) to days (called to schedule on 5/21, delivery expected 6/6)Be aware that once they pick up your possessions, you as a customer will have absolutely no recourse and will have to deal with unhelpful (and downright rude) employees on the phoneEmployees will default to saying "this is just what the system shows me", will provide no alternative explanation, and will leave you extremely frustratedGiven my dealings with this company, I would not be surprised if they push the delivery date back again, purely arbitrarily, or deliver the wrong containerI am extremely disappointed in their level of customer service for the amount of money we have paid
We have now gone through two cross-country moves: one with a professional moving company, and one with PODSI cannot more strongly recommend going with a professional moving company even if costs more money! As an academic family, we will certainly need to move again and I am constantly around other people who move around a lot for their jobsGiven my experience, I know I will be actively recommending *against* using PODS to save others the trouble we have gone through

I needed to move my things from California to New York to start a new jobI had scheduled the final delivery for 11/27/and they delivered 12/2/
Customer ID # XXXXXXXXX Order # XXXXXX
A month in advanced, I scheduled my POD service11/27/was the planned delivery to the final destinationOn the call I confirmed more than once that this would not be an issue given the holiday this call was on 10/27/
For the 1st delay we were notified on 10/31/the delivery was moved to 12/1/17, the reason provided was due to holiday
For the 2nd delay we were notified on 11/29/the delivery was moved to 12/2/17, the reason provided was unforeseen circumstances
There was an incident report generated to discuss compensation, Incident # XXXXXXXCustomer service rep Francheska has not returned my calls as requested (via email or to my work phone)She did not answer when I called back at least times last weekFor the week I was without my POD, I had to live without my essential l

I have called in multiple times, Customer services tells me everything is approved for delivery then I will get a call and the Pod can't be delivered
On May 4th I called in to Pods customer Service and spoke to Gene He was great, he set up my account for Pod delivery on May 18th I called on May 17th for a status and was told my order had been kicked out of the system So Kimberly helped put my order back in, with a delivery date of May 25th On May 22nd I called in and was confirmed the delivery was okay and I would be getting the POD on Friday May 25th I get a call stating there was an issue, I worked all day to get resolutionI called customer service on Thursday 24th to find out if all was okay with shipment The rep told me I would be getting my shipment the tomorrow Friday 25th and to wait for the call regarding the delivery time Ian called less than an hour later to tell me I wouldn't get my POD tomorrow, I now have to wait until June 5th I asked to speak to his

We rented four Pods and number XXXXXBX leaked and damaged several pieces of our furniture The driver who picked up the Pods saw the damage
We ordered Pods for moving We have proof from witnesses that the furniture that was damaged was in perfect shape when it was loaded onto Pod XXXXXBXWhen that Pod was opened after delivery to our new home on May 24th, mold and water damage was found on our leather love seat, our dining room buffet table, and our teak bookcase base including seven of ten shelvesWe reported the damage to Pods on May 24th and were promised a call about it the next dayNONE came I called back on May 26th and was told by a Lillian that we would get a call in two to five days I said that was unacceptable I demanded a call that dayNone came and I called back that evening and got a man who told me he would get someone to help me I was put on hold and then he came back and told me that anyone who could help was gone for the day He promised me a call t

POD not delivered on date scheduledNo notification to customerInaccurate info given when customer phoned
My POD was scheduled to be delivered to my home on Wednesday, June 7, between t PMAt 3PM I phoned to fine out how late the POD would be deliveredThe rep on the phone put me on hold to call the local manager (***, WA)I was then told the the POD should have been delivered already and that the driver would "reach out" to meDriver never calledAt 4:PM I phoned again and talked to Joanna Wwho told me that the truck had broken down and my delivery would be the next day
I also found out in a later phone call that my POD had not left the warehouseI don't understand why I was not notified of this early in the day so I was not left waiting 1/hours for information that was known by the warehouse manager hours before
I was told that my POD would be delivered the following day, June 8, between and AMAt 9:I phoned ***-***-*** as I had the

Horrible customer service and billing practices
Waited on hold over hour to change date of reservationDecided that the level poor customer service warranted cancellation Any company who cannot answer your call after an hour does not need your businessWent online to cancel Website states the "chat" function is same as phone call Chatted with a "Chris", claimed all was taken care of and that he would follow up with an email and phone callOf course he did not I took a screen shot of conversation because it does not allow you to printWeekend comes and I am charged in full $for an order I was told was cancelledThey are closed on SundayWait until monday to call to ask why Waited again a timed hour on hold Spoke to a rep finally and after politely asking to speak to a manager because her answer to me was insufficient, I was placed on hold for another minutes (likely a stall tactic) and the same rep came back and stated everything was taken ca

My late husband left many of his possessions to his children who live over 1,miles away I started looking into ways to get the items to themWhen I contacted POD, I was greeted with a person who took the time to explain every detail of processEvery detail was relayed to me as it happenedI was informed what time the POD would arrive, would be picked up etcEvery step of the way I was informed by emailI called with a concern and was immediately put at ease by TimSince I packed it with a little help from friends, I was concerned about how well it would travelThe POD arrived with no damage to the items insideThey did what they said they would every step of the wayThe cost was comparable to the other quotes I received I would emphatically recommend PODSThey did a stellar job for me

Simple, in-town move went smoothly, but the billing was complicated and incorrect
We scheduled a simple move from our old residence to a new home (less than a mile away) at the end of September The move involved two containers Coordination of the move went relatively smoothly After the move was complete, I jumped onto the PODs website to review the billing I was shocked to find a billing mess that involved separate invoices After wading through the mess that the billing department made of my move, I noted a few billing errors and contacted customer service I was transferred from customer service to billing, and then back to customer service After going through the explanation of the error with the rep they told me they would open an "incident report" and someone would contact me within a couple days I waited, no contact, so I called again It was explained to me that my incident report had been closed with no action and obviously no contact So we had to start th

Services advertised at time of sale are nowhere close to services providedNo attempt made to resolve issue at store level, minimal at Corplevel
The entire process was so difficultThe order can not be made at store levelWebsite needs workPayment method easily entered and charged online, beyond this, the website is not consumer friendlyChats are not much help eitherWe ordered new delivery on 8/17/We needed a moving and storage service because we were moving from our home in Beaumont TX to a Temporary Apartment in Corpus Christi TX, while our new home is being builtOnce we were committed to payment and our belongings were picked (on 9/3) we could not get an update on where our POD wasThe only update on website was "awaiting Delivery"Finally, a week later we contacted PODS through Chat to find out our belongings were at Corpus Christi SiteWe were going to remove items needed for our temporary stay in the apartment and continue to use PODS for storage,
we ended

We returned the Pod because the costumer service recommended size was too small and we were still charged one months rent
The customer service representative suggested we get the foot Pod and that it would be ample space for our home itemsWhen we received the Pod, I notified the customer service representative that the Pod was too smallthey stated we would have to pay for someone to bring a larger Pod and the monthly fee would increaseI asked them to come pick up the Pod and requested a refund for the prepaid month chargeThe Pod representative stated not refund will be provided for the monthly rental serviceI paid $for no storage servicesI was fine paying the delivery charges but I think the monthly cost should be refunded

Arrangements were made for the delivery of the POD in storage to the destination address POD was never delivered on scheduled date
Scheduled delivery was arranged on 5/11/to deliver on 5/19/the stored POD from Salisbury, Mdto Edgewater, Mdunder Customer ID XXXXXXXXX The container was to be transported from Salisbury, Mdto Jessup, Md for storage until it was delivered on 5/19/ On the afternoon of 5/19/16, notification by POD was made via email and telephone advising that the POD would be delivered between 9am - 12noon Upon arriving at the house in the evening; it was discovered that the POD was never delivered
I immediately contacted PODs on the next business day at 8:00am advising of the non-delivery The customer representative indicated that I would be contacted regarding the situation After waiting hours for a call, I contacted the PODs and was told there was a glitch in their system that apparently caused the non-delivery and that delivery would

We stored our goods with PODS while building our home When we went to unload, we found that they had had a mice infestation in the depot and all our soft furnishings, clothes etchad either been eaten or stained and everything, absolutely everything was covered with a greasy black film With the constant moving of the containers in and out of the building around the exhaust from their trucks is obviously destroying people belongings They have done absolutely nothing to apologize for this, they have destroyed many of our precious belongings and they have made no contact with us I hate to be negative about businesses, but I would not recommend using PODS unless for a very short while and only if you are storing garden equipment or tools

PODS not providing an invoice for a moved where I was charged $2,for a move from Toronto to EdmontonI require this invoice for my taxes
Refusal to provide copy of invoice after numerous requests for oneEach request taking well over an hour of wait time on the phone

Lost key and asked what to do.said would get pod out on site so I could switch locksBilled me $for thatNever mentioned fee to meyear rent
Had a pod rented yearsEnd years told them to delier on August 9thMan I spoke with told me he would reimburse for half the month of October which I had already paidTOld him I lost the lock and he said I could come by and they could switch the locks on siteI did thatNo mention of any feeAfter deliery I get a bill for $for second deliverySo instead of my getting a refund they want more moneyCrappy treatment after I paid out close to $30,on a podPods container ***

Did not provide contracted service
Arranged many weeks in Advance to have POD delivered on 8/ No pod was delivered Was told it would come on 8/ No POD was deliveredSpoke with company on 8/was told options were to cancel order or have POD delivered on 8/ 8/was not an option due to sale of house, had to move out, had people there to help, so cancelled order Had to make alternative solutions very quickly with no opportunity to compare prices, etc so paid a premium for servicesGreat emotional and physical stress on my mother, years old Created financial burden for family

Over the course of a year-long move, we received HORRIBLE customer service on multiple occasions, costing us about $extra to move things
In early August of 2015, I contacted PODS for a quote to move from Washington state to CaliforniaThere would be a small number of household goods moved to a temporary housing location and then PODS more to be moved later on, once our house soldIn the beginning of the call, the rep did say something like, "if you choose to move to a different location, the cost could be different." I also mentioned to him that we weren't sure whether we would be moving to Temecula, CA or somewhere in the San Diego areaWhen I heard that, I assumed he meant that if we decided to move to New York or Atlanta, that the charges would be moreWe ended up needing the storage POD delivered to Escondido, CA, which is in San Diego County, instead of to Temecula, CA, which, while only being 20-minutes up the freeway, is in the very southern part of Riverside Cou

want pods to close my account and leave my bank account alone
on april *** *** personal banker II.NMLSR.ID:XXXXXXX of *** *** *** *** *** *** Notarize a letter fax to pods letting them know t would no longer be renting pod *** for may 2016.I also spoken with a representative and we went threw procedure closing out account #XXXXXXXX on recorded conversation.I was assure account was close and pod would be pick up on the 5th of may.someone reactivated account without my permissiom,now pods is trying to take $from my SSI living funds account

Cross-country military move with systematic failure of customer service to redress complaints and to issue refund
On 05/13, placed order #XXXXXXX with PODS for cross-country military movePOD delivered for loading at origin on 05/Was counseled by sales associate that piof empty container at destination could be scheduled at later date and that it rarely takes > wkNo issue with movement / billing up to this point - paid on auto-pay via credit cardDelivered for un-loading at destination on 06/Same day called to schedule piof empty container but given only available date of 06/Called service line and counseled by associate (Juan, Clearwater, FL) that this was due to increased volume of pick-ups, but that this date fell within a "grace period" to avoid being pro-rated for additional storage time at destination and card would not be chargedAlso initiated process (at least calls, extended hold time, supervisor despite direct requests and promise of