Jones Auto Detailing Express Hand Wash

Arrangements were made for the delivery of the POD in storage to the destination address POD was never delivered on scheduled date
Scheduled delivery was arranged on 5/11/to deliver on 5/19/the stored POD from Salisbury, Mdto Edgewater, Mdunder Customer ID XXXXXXXXX The container was to be transported from Salisbury, Mdto Jessup, Md for storage until it was delivered on 5/19/ On the afternoon of 5/19/16, notification by POD was made via email and telephone advising that the POD would be delivered between 9am - 12noon Upon arriving at the house in the evening; it was discovered that the POD was never delivered
I immediately contacted PODs on the next business day at 8:00am advising of the non-delivery The customer representative indicated that I would be contacted regarding the situation After waiting hours for a call, I contacted the PODs and was told there was a glitch in their system that apparently caused the non-delivery and that delivery would

Drivers were excellent Professional, personable and helpful Billing system was confusing I wish I kept better records of the quote and wish they sent me a written quote

I have not received my Container
I have been majorly overcharged
On October 31, My husband and I created a shipment with PODS company to have my things shipped from Mn to Ca We left Mn with our kids and animals and headed to Ca on NOV It was then that they made me aware of the gypsy moth form and a contract I needed to sign I pulled over on the side of the road and made this happen I had at least reps tell me that day that everything was good and my container was on trackOn Nov I was told that I was still receiving calls because the automated system had not caught up That my container was STILL on track November 3rd, same thing only this Rep told me I could possibly get my things earlier if I called them Monday morningWe arrived to our new home Friday in Ca Saturday I call and the gentleman on the phone could not find my container After a long hold and investigation on his part, the container never left MnI was then transferred to a manager named Maria

Services advertised at time of sale are nowhere close to services providedNo attempt made to resolve issue at store level, minimal at Corplevel
The entire process was so difficultThe order can not be made at store levelWebsite needs workPayment method easily entered and charged online, beyond this, the website is not consumer friendlyChats are not much help eitherWe ordered new delivery on 8/17/We needed a moving and storage service because we were moving from our home in Beaumont TX to a Temporary Apartment in Corpus Christi TX, while our new home is being builtOnce we were committed to payment and our belongings were picked (on 9/3) we could not get an update on where our POD wasThe only update on website was "awaiting Delivery"Finally, a week later we contacted PODS through Chat to find out our belongings were at Corpus Christi SiteWe were going to remove items needed for our temporary stay in the apartment and continue to use PODS for storage,
we ended

We stored our goods with PODS while building our home When we went to unload, we found that they had had a mice infestation in the depot and all our soft furnishings, clothes etchad either been eaten or stained and everything, absolutely everything was covered with a greasy black film With the constant moving of the containers in and out of the building around the exhaust from their trucks is obviously destroying people belongings They have done absolutely nothing to apologize for this, they have destroyed many of our precious belongings and they have made no contact with us I hate to be negative about businesses, but I would not recommend using PODS unless for a very short while and only if you are storing garden equipment or tools

My late husband left many of his possessions to his children who live over 1,miles away I started looking into ways to get the items to themWhen I contacted POD, I was greeted with a person who took the time to explain every detail of processEvery detail was relayed to me as it happenedI was informed what time the POD would arrive, would be picked up etcEvery step of the way I was informed by emailI called with a concern and was immediately put at ease by TimSince I packed it with a little help from friends, I was concerned about how well it would travelThe POD arrived with no damage to the items insideThey did what they said they would every step of the wayThe cost was comparable to the other quotes I received I would emphatically recommend PODSThey did a stellar job for me

Did not provide contracted service
Arranged many weeks in Advance to have POD delivered on 8/ No pod was delivered Was told it would come on 8/ No POD was deliveredSpoke with company on 8/was told options were to cancel order or have POD delivered on 8/ 8/was not an option due to sale of house, had to move out, had people there to help, so cancelled order Had to make alternative solutions very quickly with no opportunity to compare prices, etc so paid a premium for servicesGreat emotional and physical stress on my mother, years old Created financial burden for family

POD not delivered on date scheduledNo notification to customerInaccurate info given when customer phoned
My POD was scheduled to be delivered to my home on Wednesday, June 7, between t PMAt 3PM I phoned to fine out how late the POD would be deliveredThe rep on the phone put me on hold to call the local manager (***, WA)I was then told the the POD should have been delivered already and that the driver would "reach out" to meDriver never calledAt 4:PM I phoned again and talked to Joanna Wwho told me that the truck had broken down and my delivery would be the next day
I also found out in a later phone call that my POD had not left the warehouseI don't understand why I was not notified of this early in the day so I was not left waiting 1/hours for information that was known by the warehouse manager hours before
I was told that my POD would be delivered the following day, June 8, between and AMAt 9:I phoned ***-***-*** as I had the

PODS not providing an invoice for a moved where I was charged $2,for a move from Toronto to EdmontonI require this invoice for my taxes
Refusal to provide copy of invoice after numerous requests for oneEach request taking well over an hour of wait time on the phone

Cancelled order several times but continue to receive billing emails and requests to accept a rental contract I canceled times due non stop emails
In March a tentative order was set up for pod delivery for JulyDue to their incompetence the next day after a tentative order set up for July they tried to deliver a container to my house in March inconsistent with my tentative order and prior to accepting a rental agreement!!!
After numerous attempts to cancel the tentative order via direct phone calls to customer service I still recieve a nonstop barrage of emails seeking acceptance of a rental agreement and past due account notices
This suggests a fraudulent interstate billing scheme designed deceive people and charge them for services never agreed to
August 9,
Your order has been canceled
Cr: ***
Order Number: ***
Dear ***,
Thank you for considering PODSAs you requested, we have canceled your PODS container orderPlease kee

We rented four Pods and number XXXXXBX leaked and damaged several pieces of our furniture The driver who picked up the Pods saw the damage
We ordered Pods for moving We have proof from witnesses that the furniture that was damaged was in perfect shape when it was loaded onto Pod XXXXXBXWhen that Pod was opened after delivery to our new home on May 24th, mold and water damage was found on our leather love seat, our dining room buffet table, and our teak bookcase base including seven of ten shelvesWe reported the damage to Pods on May 24th and were promised a call about it the next dayNONE came I called back on May 26th and was told by a Lillian that we would get a call in two to five days I said that was unacceptable I demanded a call that dayNone came and I called back that evening and got a man who told me he would get someone to help me I was put on hold and then he came back and told me that anyone who could help was gone for the day He promised me a call t

Once this company has your stuff in their facility they hold it hostageThey have mine rig nowThis business is a complete fraud and the Revdex.com hav
The have the same complaint I have all over the Internet they won't deliver my pods so they can charge more and moreThousands of people have written the same reviewThey are fraudsWhy are they a company you must on Revdex.com in good standing? They will not help you in any way any just push the delivery date out morels to charge you more

Over the course of a year-long move, we received HORRIBLE customer service on multiple occasions, costing us about $extra to move things
In early August of 2015, I contacted PODS for a quote to move from Washington state to CaliforniaThere would be a small number of household goods moved to a temporary housing location and then PODS more to be moved later on, once our house soldIn the beginning of the call, the rep did say something like, "if you choose to move to a different location, the cost could be different." I also mentioned to him that we weren't sure whether we would be moving to Temecula, CA or somewhere in the San Diego areaWhen I heard that, I assumed he meant that if we decided to move to New York or Atlanta, that the charges would be moreWe ended up needing the storage POD delivered to Escondido, CA, which is in San Diego County, instead of to Temecula, CA, which, while only being 20-minutes up the freeway, is in the very southern part of Riverside Cou

The compliant described below is applicable to the proration of charges for services provided during the monthly billing cycle
I contracted with PODS Enterprises, LLC of PO Box XXXXXX Baltimore, MD XXXXX-XXXX on or about 6/23/to utilize storage and moving services I was charged for the service period of 8/- 9/24, for storage and utilization of the PODS container, at a monthly rate of $279.99+tax
During the service period, the container was moved from the storage facility to my location and ultimately picked up prior to the close of the service period, as defined below:
8/- 9/2: Storage at PODS Facility (monthly rate of $279.99)
9/- 9/12: Storage at my location (monthly rate of $199.99)
9/12: POD picked up at my location
Although the services rendered ceased on 9/12, PODS has refused to refund me the proration amount paid for the period of 9/through 9/(of approx$170) as services were not rendered The response provided to me, is their policy is to

I have called in multiple times, Customer services tells me everything is approved for delivery then I will get a call and the Pod can't be delivered
On May 4th I called in to Pods customer Service and spoke to Gene He was great, he set up my account for Pod delivery on May 18th I called on May 17th for a status and was told my order had been kicked out of the system So Kimberly helped put my order back in, with a delivery date of May 25th On May 22nd I called in and was confirmed the delivery was okay and I would be getting the POD on Friday May 25th I get a call stating there was an issue, I worked all day to get resolutionI called customer service on Thursday 24th to find out if all was okay with shipment The rep told me I would be getting my shipment the tomorrow Friday 25th and to wait for the call regarding the delivery time Ian called less than an hour later to tell me I wouldn't get my POD tomorrow, I now have to wait until June 5th I asked to speak to his

We returned the Pod because the costumer service recommended size was too small and we were still charged one months rent
The customer service representative suggested we get the foot Pod and that it would be ample space for our home itemsWhen we received the Pod, I notified the customer service representative that the Pod was too smallthey stated we would have to pay for someone to bring a larger Pod and the monthly fee would increaseI asked them to come pick up the Pod and requested a refund for the prepaid month chargeThe Pod representative stated not refund will be provided for the monthly rental serviceI paid $for no storage servicesI was fine paying the delivery charges but I think the monthly cost should be refunded

This company messed our account up and then expected for us to pay them even more money!
We moved our items into Pods in October Since then we have had constant issues with bills being wrong and horrible customer serviceWe called at the beginning of May and was told that as long as we paid the $moving fees plus $delivery fee prior to May that we would owe nothing else and our Pod would be deliveredWe then called a few days prior to May to pay in full when we were told that we now owed another month of feesWe were told that this would be researched and they would get back with usToday I get a call from an extremely rude man! Who is now telling me that we will still be responsible for this whole month of rent because he was rsearching and had been on vacationHorrible company!

Poor company ethics and terrible customer service
Rented a POD on February 13, 2016, Order number XXXXXX: Cr XXXXXXXXX: POD model number XXXXXBX; Claims Rep: Heather G.; Payment per month $185; start up payment $130; payment method Visa debit card; problem Date March 14th,
Received a pod on February 16th, A rain came March 7, Opened the pod on March 14,to find water leaked in (over gallons)!A bed, ping pong table, and mirror are heavily molding and tools are rustingTurns out the pod had prior damaged due to forklift in the hands of the companyI immediately called in a claim for the damages inside and to the pod itself
Two weeks go by and I've heard nothing from the company, so I start calling them everydayIt took another week, but I finally got them to switch the damaged pod for a new undamaged podNow it's been over a month, and I still I have yet to hear from my claims agent Heather G., to whom emails were sent plus many voi

Pods customer service gives conflicting information that can lead to being overcharged for products and services
November got a quote from Pods on container
Was told I could extend the date of delivery which originally was February January extended delivery to March and dropped one of the original containersThey charged me an amount the day before delivery of containerGot the container and then called to schedule delivery to new addressWent through two CS agents that could not set up my account to reflect changes and then I was directed to Alex in the resolution departmentHe told me he would take care of all changes and make sure I would not have a charge on my accountI was on AutoPay and he told me he would take me offHe said he would call me back once everything was taken care ofI never received a callCalled him back three times and left messages...never received a call backSpoke with Paige in resolution center Tracking number XXXXXXXShe s

PODS charged me fees for services I did not request or receiveI used PODS to move from California to Wisconsin I spent over $in delivery fees, transportation fees and storage fees I chose PODs with the hope that their customer service would be superior to other companies However, after my POD was delivered at my address I was given one more additional fee- a repositioning fee I called customer service to request more information, and they said that this was charged when the driver had to return and move the POD, which had not happened I opened an incident and after two weeks of radio silence, I was told that the fee was accurate and there was nothing they could do about it After spending thousands of dollars on this service, they could not resist adding just one more charge for a service I had not requested or receivedSave your money and go with a different company with a little more ethical backbone