Jones Auto Detailing Express Hand Wash

Most items were damaged upon delivery
I have nice expensive furniture that I take care of When I opened the POD I immediately noticed a headboard smashed through the box that my TV was wrapped up in As I continued to unload my items I noticed EVERY single piece of furniture: table, dressers, broken lamps, beds etchad several scratches in I have made so many calls to PODS about this and no one will return my calls

Billing dispute was ignored for nearly days, requiring multiple phone calls, all of which were not addressed by PODS
I ordered a POD for delivery and pick up with storage and destination delivery and pick upThis required an online profile creation and a phone call with a sale specialistOnce confirmed, the date and times for delivery AND SAME DAY PICK UP, as well as the included storage and final destination delivery and pick up, a total price was quoted, sent to me via email and confirmed by both partiesI was then charged an additional 110.00, three days later, without my knowledge or consentThis was described as necessary for the same day pick upI never agreed to the additional charge and it was never explained to me that an additional charge was necessaryI have had to call PODS times to try and get this resolvedI have also had to insist on an email contact to establish a paper trail of this incident

Pods delayed me days because of their system errorsI had to stay in a hotel for those days and buy all meals!
I ordered moving pods to me my stuff across the country because we were movingThey showed up on time and they were supposed to pick them up on the scheduled dateMy wife, small kids, and myself boarded the plane to fly to our new home only to get calls from our old neighbors saying that our pods were still at our old houseImmediately I got on the phone and was promised they would be picked up but that it did delay the pods another daysThis is bad enough but after all said and done I was delayed more days! They wouldn't pick up the pods, then they didn't put my address in the different times I gave it to them, then they shipped it to the wrong address in a different stateNow this was not all in the same phone conversation no, this was days and days of sitting on the phone trying to figure out what was going onNo one was even trying to help and they

Increased Price for my Delivery
Back in December I set up the Pods to assist me with my move across the stateThey gave me a great price and told me that everything would be fineI gave them the path to which the Pod would follow as I wasn't moving right away and would need it stored for a few months beforeNow I have tried to set up for the Pod, which contains near everything I own, to be delivered to my new address and they are telling me that "because it now qualifies as a long distance move" I owe them almost $more to get my stuff deliveredWhen I asked them to explain to me why I owe that much money when they have known from the beginning where the container would end up they do not give me an answer and continue to say that I have to pay the money to get my stuffI went into my account to see the original paper work that was submitted to verify that they have known from the beginning that the container would be shipped across the state after being stored for a few month

I ordered two PODS to store my belongings while building a houseThe set up and delivery to get us on the hook was great and I have no complaints thereHowever, the nightmare began when it was time to receive our belongingsI tried to schedule the delivery of both at the same time and was told I would be unable to have one delivered in my yard without a permitI live in the country down a lane so I explained to them this wouldn't be an issueThey told me they wouldn't do it unless I had a permit with the county on recordI called the county who laughed at me and said I did not need a permit where I livePODS then told me they'd charge me a $fee to drop it in my yard, even though the contract states they can place it in a yard as long as there are no trees or power lines aroundI was attempting to have both delivered so I could avoid an entire months fee for only using the POD on day of the billing cycle, and they do not prorateThey then informed me that I would have to pay $per container to have them deliver itI explained to them my original quote was for free delivery to my old and new locationThey told me that was not true until I referenced my paperwork which clearly stated freeThen they agreed, but told me if I wanted my things I would have to pay the fee and go through a review with a claim number to attempt to get my money backAfter several calls, and two months I finally got my delivery fee backThe problems don't end thereWhen I scheduled the delivery of my containers I was all the sudden charged a higher monthly rate for both of my containers I was emptying (even when my monthly fee wasn't supposed to be charged for several more days)The customer service person told me it was because when I started a new order (delivery to my new location) it created a new account charging me the current ratesI referenced my contract paperwork again and told them they legally can't do thatThey agreed that they would AGAIN submit a claim to attempt to get my money backI've had my PODS emptied and returned for months, and they are still charging the elevated monthly rate to my card even though I no longer and using themI've called several times attempting to get them to stop charging my account nearly $a month when it takes them several weeks to refund my moneyI have threatened to cancel my card so they can no longer charge it, but if I do, they don't have an account to deposit all the extra fees they tried to scam me out ofIn all, they have attempted to scam me out of over $1,I do not owe them, and only agree I am correct because I saved all of my documentsI will never use them again!

PODS caused damage to my storage unit and items inside the unit, but refuses to give me access to file a claimThey are threatening to sell my items
In 2012, after several deaths of immediate family members, I put lots of family heirlooms in storage I had planned to save these items for my son when he got his own place In I started a business and accessed the POD to obtain some of those items that could be used at my office I found that my china cabinet had all the glass smashed out on the back of the unit, as well as the top and right side I complained, but was told that I declined insurance (which I had never been offered or told about) and they refused to pay It was clear that the POD contents were damaged during transit, as I could clearly see a dent in the POD itself that was not there before After several conversations that went nowhere I chose to pay for the glass replacement out of pocket and move on I continued to pay for the POD until February of wh

I have a complaint
POD account #XXXXXXXX Pin #was set up in November I have been paying about $per month with my Priceline VISA credit card, until I was ready to have it deliveredI called on 2/4/to arrange for my POD to be delivered to my new location in San Antonio, TXThis is my first big move away from my family and friendsMoving, I know, is stressful enoughThe first representative set up the POD to be delivered on 2/18/16, she also told me I would see a charge on credit card in the amount of $2,on 2/9/When asked is there anything else I needed to do, she said noThis was perfect because my parents were due to come down from Rochester, NY on 2/22/to help
On 2/11/16, I received a notification from my credit card stating that I was over my credit limitI was charged $WHAT!?!?!?!? I was quoted something totally differentWhen I called in later that day to dispute these charges, I then found out my shipment order was canceledWHAT!

Poor company ethics and terrible customer service
Rented a POD on February 13, 2016, Order number XXXXXX: Cr XXXXXXXXX: POD model number XXXXXBX; Claims Rep: Heather G.; Payment per month $185; start up payment $130; payment method Visa debit card; problem Date March 14th,
Received a pod on February 16th, A rain came March 7, Opened the pod on March 14,to find water leaked in (over gallons)!A bed, ping pong table, and mirror are heavily molding and tools are rustingTurns out the pod had prior damaged due to forklift in the hands of the companyI immediately called in a claim for the damages inside and to the pod itself
Two weeks go by and I've heard nothing from the company, so I start calling them everydayIt took another week, but I finally got them to switch the damaged pod for a new undamaged podNow it's been over a month, and I still I have yet to hear from my claims agent Heather G., to whom emails were sent plus many voi

Previous complaint filed with Revdex.com re this businessPODS refused to deliver to my home - yet person in same building was honored home delivery
On May 2, - I requested POD to deliver two large storage PODS to my new residence I contracted with PODS because of this featureThey refused multiple times, and after visiting the street stating the street was too narrow A year earlier - I had contracted with PODS as I sold my home They damaged my property, and refused to pay for damage After I filed a complaint, and not until about a year later, the business relunctantly paid for damagesThe experience with PODS was bumpy since this incident I was denied access to my PODS on several occasions - they stated I did not have an appointment After I requested it be investigated, a PODS manager confirmed that YES indeed I did have an appointmentIn other words, it appeared to me PODS was trying to make my experience an unpleasant one after I filed my initial Revdex.com complaint

Pods customer service gives conflicting information that can lead to being overcharged for products and services
November got a quote from Pods on container
Was told I could extend the date of delivery which originally was February January extended delivery to March and dropped one of the original containersThey charged me an amount the day before delivery of containerGot the container and then called to schedule delivery to new addressWent through two CS agents that could not set up my account to reflect changes and then I was directed to Alex in the resolution departmentHe told me he would take care of all changes and make sure I would not have a charge on my accountI was on AutoPay and he told me he would take me offHe said he would call me back once everything was taken care ofI never received a callCalled him back three times and left messages...never received a call backSpoke with Paige in resolution center Tracking number XXXXXXXShe s

This company messed our account up and then expected for us to pay them even more money!
We moved our items into Pods in October Since then we have had constant issues with bills being wrong and horrible customer serviceWe called at the beginning of May and was told that as long as we paid the $moving fees plus $delivery fee prior to May that we would owe nothing else and our Pod would be deliveredWe then called a few days prior to May to pay in full when we were told that we now owed another month of feesWe were told that this would be researched and they would get back with usToday I get a call from an extremely rude man! Who is now telling me that we will still be responsible for this whole month of rent because he was rsearching and had been on vacationHorrible company!

Very disappointed in this company, and would like to speak to someone hihger up, then the pthen the rude person I spoke to
I moved from out of state, to florida, I used pods for the move and spent almost $dollar's, when delivering the pod I was not told where I should place pod in driveway, so I told them where to put it and needless to say iy damaged my brand new paver driveway and when I called to complain I was told that my claim was denied, no one even came to look,also the second pod was an older pod, when we emptied the pod there were ants in the pod and it was very dusty in there, I dont know where it wad stored, the customer service person was do rude when I spoke to her, would definitely not use again or recommend to anyone

Nobody at PODS can confirm when our PODS will be deliveredWe were told they'd be here days agoWe are still waiting with no further info
We ordered large PODS to move our family from ***The PODS were picked up on 12/and were to be delivered 12/We waited all day 12/after we were told both PODS would be here by noonWe had to call to be told the truck broke down between Boston and Chicago and it would now arrive 12/We waited all day 12/and they never cameWe have now talked to several supervisors and are now being told they have one pod at storage but can not find the other and they can not confirm a delivery date for eitherWe changed our flights to be here by 12/We hired movers four times now and had to cancel and we are still not getting answers when our two PODS will arrive We are convinced both are lost/stolen as we can't get any answers where they are

Misrepresent the width/size of the container and failed on to contact the customer on four occasions with drop off and pickup times
This is my PODS Cr: XXXXXXXXX
Order Number: XXXXXX
PODS indicated that the width of the contracted pod would be feet wideThe actual width (outside, maximum) was 7'8"I did take pictures documenting the actual size The inside dimensions between the 4xposts was LESS THAN feet! That is a major issue when your planning on an foot widthThis caused me significant problems as I had planned on placing a trailer on the pod which would not fit While the height and length were very close to the stated dimensions, and I have no complaints on those dimension, the stated width was significantly less than advertized Also, the cubic feet available was about 7% less (not 1024)
Also, I was told they would send an email the day before delivery in AZ on March 10, they did not I was told they would call me on the day of deliver

Horrible customer service and unable to meet several different delivery dates they provided Never able speak with someone that can actually assist
on 1/19/I requested that my POD be shipped from storage in MA I was told when I originally booked my POD that it would only take days to ship the POD from MA to CA I provided more than days notice just to be safe Requested it be shipped on 1/19/and told them I needed to be able to access it in CA by 2/ When I logged into my account it would show the dates that I had requested and that the POD would arrive 2/5/ I called to confirm on 2/1/and was told it was on schedule only to then call again on 2/4/to be told that it was delayed and would not arrive until 2/11/ I have called several times since then to again confirm the 2/11/arrival date and was told each time that it was on schedule Then I receive a call on 2/9/to tell me yet again that the POD has been delayed and that now it would arrive possib

If you want a stress free move,rent a Pod
Very professional,very accommodating
I was very happy with my whole experience with this company
Great job

Failure to credit my account, unable to speak with anyone that can help me and not returning callsNo concern for customer satisfaction
I made arrangements to empty my POD at the Pompano FL facility on 1/27/When I arrived it was puring rainMy billing date was 1/so I asked the manager if they credit any monies billed if my unit was emptied on 1/and the manager at the facility said yes as long as it was emptied within days it would be creditedOn 1/I arrived in the afternoon hours before they close ad began emptying my POD that was placed outside for meAround 5pm they said they usually bring the POD back inside as they close at but would leave the POD out for me as long as I completely emptied it that nightAfter a few trips I emptied the unit, broom swept it clean and went on my wayOn Monday I called to follow up on my credit and couldnt get through even after 1hr30min on hold and many attempts to use online chat I finally got through online chatThe agent

OverchargedPromised delivery of storage unit which was never deliveredFound out storage unit isn't even in destination cityNo one has answers
I originally felt good about booking this serviceThey dropped off and picked up POD at scheduled time from departure cityMy card was charged the correct full amount for the service on the day of drop-off, approximately $2,
About a week later I noticed an invoice on my account for approximately $10,I stayed on hold for OVER an hour different times before getting this resolvedThat's over hours of being on hold
Later that week I noticed an unauthorized $1,charge on my credit cardSo I sat on hold for another hour until I had to go to a meetingWhile on hold I chose the option to leave a voicemail only to find out their mailbox was fullI had to resort to disputing this charge with my credit card companyAbout a week later PODS sent an email out saying that they "accidentally" overcharged" some customers an

This complaint is actually a contract issue, service issue, billing issue, refund issue, customer service issue...'??'.We moved from Pennsylvania to Arizona using a trucking company then we were required to get the trucks emptied so We ordered PODS to temporarily store our furniture and all of our belongings until we closed on our home July 27th All was fine On Monday July 23rd, we called to order the PODS to be delivered to our home on Saturday July 28th At this time the agent set it up and told us to simply call when they were empty and order them to be picked up and removed from our drivewayWe called immediately upon them being emptied, either Saturday July 28th or Sunday July 29th Nonetheless, I woke up Sunday mornng to an additional, non-disclosed charge on my credit card for $and an additional charge of $on July 30th When we called PODS on Sunday to review the charge of $they stated that we hit the date when the next month was to be charged Wh

Delivering my belongings to my new house, PODS hit a basketball goal and stone, damaging it They refuse to accept responsibility and pay for it
The PODS were delivered to my house, *** *** *** *** ** XXXXX, on Friday, May 5, I was at work and my wife was home through the course of the day We have small children though, so she was not outside during the delivery process When I came home from work Friday evening, the first thing I noticed when getting out of the car, was that the basketball goal in our driveway was obviously tilted Upon closer examination the side of the basketball goal was scuffed while the other was not This is the same side of the goal that would have been hit in order to tilt the goal in the direction it has tiltedThis was not mentioned before the PODS driver left In addition, two PODS drivers (including the one who delivered the units on Friday) who came to assist in the POD pickup noted that the goal was not level as well T