Jones Auto Detailing Express Hand Wash

THE office in Albuquerque is very unresponsive and has left the POD unit in front of my home for nearly two weeksIt was originally scheduled to be picked up on Oct3rd, but because the delivery was delayed until the 3rd they rescheduled the pickup and the earliest date was the 20th I am in the middle of a construction zone and the residents on my street have not had their trash picked up because the pod takes up nearly a 1/of the road and trash trucks cannot get byI have contacted PODS and they have told me that all they can do is contact the local PODS facility and request a earlier pick up then the one scheduled for Oct20thThat will be two weeks that an entire street has not had trash pickup and my neighbors are not happy with me or PODSThis has been relayed to their CS representatives who state they can do nothing except request an earlier pickupWould never recommend PODS to anyone based on their inability to meet the needs of their customers

I made all the payments for service I received from PODS, but PODS keep harassing me
I used the service of PODS from 2016-2017, and I paid all the paymentsPODS kept harassing me after that by charging my credit card without my authorizationI filed a complaint to PODS and have it in written that I do not need to make any other payments to PODSHowever I received a phone call from a debt collector stating that I owe PODS payments

Started out good experience - for a 30-day rental- clean & on time - - then came the Final Bill ! - The Delivery fee was $more than quoted & Piwas $more ! Rep had no valid explanation why Delivery & Picosts, were different at the same address, other than the "Center" of my Zip Code is miles different than actual address - & Even though my bill was paid, The POD Rep threatened to turn my account over to "collections" if I filed a complaint with my Credit Card company

To anyone thinking of using PODS, please note that they use franchises for each locationThe experience with each location varies greatly Please also keep in mind that their automated system does not always workI have had a terrible time of them communicating clearly and accurately When I called in to give feedback that their system does not work accurately, I got the run around and complete lack of "ownership" of the issue and I was sent from one department to another with no response or resolution to the issue You are basically dealing with a big company, no ownership, franchises and little real care or response from the parent company And the pricing is comparable with a professional mover

PODs lost data and ship datedays lateAgreed to sign "waiver" to not complain about service for reimbursementNever received $240+
Began claim issue FebMore than emails trying to get reimbursement for poor serviceWas told would get reimbursed if signed waiver not complaining about service on any social media, etcto any outside partiesSubmitted waiver and was never paidEmailed and called many times to two different customer service personnel, Charles Band Deanna *** Charles Bsaid I was paid via emailNo one returned my phone calls I asked for date and last four digits of acct paid to prove payment and was ignoredCalled back and tried another customer service agent, Carl EAprilHe responded with emails and appeared to be helpful, but have not received payment still He sent up to his supervisor twice he has stated, but still have not received payment I have all the emails and notes on the case

CALLED FOR A QUOTE ON 4/19/WAS GIVEN A EST FOR $THE EMAIL SAYS IT IS GOOD FOR DAYSON 4/25/SAID QUOTE NO GOOD IT WOULD BE $
I CALLED ON 4/19/WAS SENT AN EMAIL FOR $EMAIL STATES IT IS GOOD FOR DAYS DATED 4/19/
CALLED BACK TO VERIFY ORDER AND THEN WAS TOLD THEY WOULD NOT HONOR THE EMAIL THE QUOTE WAS GONE BUT THE NEW PRICE WOULD BE $THEY SAID ONCE THE QUOTE IS GONE ITS GONE NO MATTER WHATBUT TELLS ME THE NEW PRICE WOULD BE GOOD FOR DAYS

As per all these other negative reviews I have had a terrible experience with this companyEach customer service representative is trained to reroute the call and you NEVER get the same personWorst experience of my lifeI am filing an official complaint with the Revdex.comI made an incident report the day damage was done to my homeI followed up days later and days after that to find out they want pictures, which is no problem and tell ME to get an estimate and they will reimburseThey haven't even sent me an acknowledgment of my incidentThey keep changing times of pick up and I may not be able to close on my house as originally scheduled because of thisIt is the WORST

We kept our household items in storage with PODS in MD and some of our items were damaged and the claims dept denied my claim
We stored household items that have clearly been damaged while in storageThere are black spots(which may be mold) on an ottoman, dis coloring, rust on a canopy bed, a sticky film on a dinning room table and what seems like chewed away cloth on anothe piece of furnitureI was told when we got the POD that our items would be secured and I could get added insurance for my items, which we did at about $extra a month for about yearsThat's about about an extra $No one ever explained that it really doesn't cover mold, or bugs getting in my pod and eating my furnitureWe never shipped our items from the original facility but when my husband went to get our things from the POD it was in a totally different storage placeI have submitted a claim that was denied without anyone getting in touch with me to clarify our claim or ask questions or even sen

My POD was shipped after the my phone contact to change plansPhone calls on 8/1, 8/8, 8/15, 8/& 9/to try to get any data about the return
My plans to move to Reno, NV on 8/so I called the *** client service numberSpeaking to a client service rep and receiving confirmation that the move to Reno was not happen and the POD would need stay in the Charlotte area for storage
The POD was picked up on 8/as scheduled and instead on local storage the POD was shipped to RenoNoticing the shipment charge on my credit card I called PODS to have the charge credited on 8/The client service person put a "ticket" into the accounting section to process the credit and advise me that it would be 3-days for the credit to hit my cardOn 8/with the charge still on my card, I called the client service section back againThey informed me that the "ticket" had been closed because in fact my POD had shipped and therefor the charge was legitI asked why did the POD ship

Great company to deal with from staff over the phone to driver's delivering the POD I would definitely use them again to move my home no matter if it's half way across the US or local

Delivery Complaint Originally scheduled delivery was missed Company had no record of Was not contacted by PODS for window of delivery
Account # *** We ordered large pods and initial drop off and pick up was smooth We stored containers for approximately months We called around June 23rd to schedule drop off of our pods Delivery was scheduled for 7/ We left our family vacation early to start unpacking pods and they did not show up on 7/ We were told they had no record of drop off in their system Finally customer service said they saw a call in the call log but couldn't check it They said the best they could do was drop them off on 7/ We spoke with a manager Joanna on 7/who was rude and argumentative She said the best she could do was take $off delivery cost Several people in my family took off days of work to unload pods and PODS were not there for us to work on At the end of the call she told us she could not give us a confirmation n

I received an inaccurate quote and was charged $more than the quoted price for receive service I had originally requested
I had a great experience working with the *** officeTheir drivers were great and I have no complaints with themHowever, I am extremely dissatisfied with the fact that I received an inaccurate quote (which I used to budget my move and house), and was subsequently charged more for the move I had asked for in the first place, but almost another $for them to fix their mistakeIt was then almost $more than the move I had originally requestedI will not be recommending this company to anyone I am associated with, but instead deterring themI wish I could recommend just the *** office, but if corporate office can't provide sufficient service, it ruins it for the local office

They dropped off pod in the middle of the drivewayWhen I had set up for road dropAlso blocked a car in the garageAnd are trying to make me pay
I had called them to set up a drop offHad it set up for a street drop offThey put it in the middle of the driveway instead not to one side or the otherAnd are making me pay to move it

Pods Storage has been over charging my accountI have called on several occasions to get an issue resolved where I was billed twice for the same monthThis was supposedly fixed in JuneTherefore, I would have been current and only owed the month of JuneI called the *** number and was transferred to my account manager (Vickie)I left several voicemail messages with herShe never returned my callI received an invoice on 8/14/for I called to inquire why I was not being billed my amount of I was told my account was in collections and no one could answer my questions as to whyI kept getting transferred to a woman in accounts receivable / billing (corporate office) who eventually returned my callInstantly this woman kept cutting me off telling me I was two months behind and owed June and JulyI tried to tell her this was not the case because my account was supposedly corrected from where I was double billed and received the credit to rectify the issue i

I have attempted to ship my POD on three occasions and it is not being shippedI have most of my belongings stuck in this POD that I cannot get
I contacted PODS in September to have my container shipped to Louisville KY and have it waiting in their storage center thereI contacted them on 11-9-to set up delivery from the storage center in Louisville to our new homeI was told that the POD never shipped and has been in storage in FL all alongThe agent I spoke to informed me that the POD would be shipped Monday morning, expedited so it would arrive on 11-16-in Louisville and that I would receive and e-mail confirming this on the 11-9-I never received that follow up e-mail and contacted them today, 11-12-to follow up and was told again that my POD has not shippedMost of my belongings are int hat POD and I have three young children, thus making life very difficultI was told today, 11-12-that they would call me laterI am very concerned because no one can give m

ORDERED A POD WAS CONFIRMED TO DEL ON 11-01- PAID IN FULL FOR STORAGE AND DELIVERY ....POD WAS TO BE SET IN PLACE ON DESIGNATED AREA WITH DOOR OPENING FACING MAIN ROAD THERE WAS AMPLE ROOM TO SET IN FACT DRIVER HAD IT IN PLACE AND WOULD NOT DROP IT THERE !! HE HAD THE POD ON LOCATION AND WE SAID OK THEN HE WOULD NOT SET IT DOWN AND PULLED OUT WITH POD AND LEFT AND WAS VERY RUDE TO US HE WOULD NOT LISTEN TO US IF HE HAD THE POD IN PLACE AND SAID HE COULD NOT GET THE TRUCK OUT HOW DID HE GET TO THE PLACE TO SET IT IN ???YOU TELL ME ! WE HAVE THE PICTURES TO SUPPORT THIS !!! THERE IS A SPRINKLER HEAD OVER TO THE RIGHT BUT DID NOT BLOCK FOR ENTRY ! HE ALSO ARRIVED WITH AN ATTITUDE BECAUSE HE HAD TO TURN AROUND THE POD TO FACE THE ROAD I ASK HIM IF HE CAME WITH INSTRUCTION FOR PLACEMENT AND HE DID NOT ANSWER ME ALL OF THE DIRECTIONS WERE CONFIRMED BY BY THE PODS CUSTOMER CARE TEAM ON 10/21/WHEN HE PULLED BACK ONTO THE ROAD TO RESET THE POD TO FACE THE ROAD

Stored PODS with for several years under storage agreement Before the company will release the PODS, it is requiring us to sign a new agmt
My mother, who is a senior citizen, began storing two PODS with the company in Colorado in In order for them to pack, pick up and store those PODS, the company required us to sign a Rental Agmt, which outlined the terms of the entire service, including transportation, fees, liability, etc We are now getting ready to have our PODS delivered to my mother's new home in FL The company said she needs to sign a new agreement to transport the PODS, so she asked me to review it, as I am an attorney I expected it to be a transportation agmt that supplements the original Rental Agmt Instead, it is an entirely new Rental Agmt that effectively supersedes her old agreement and limits many of her previous rights, etc When we called to ask questions about this, the company rudely said that we had no choice and that if we didn't agree to the ne

ruin my leather furniture due to over heated storage area and is not willing to replace it
my furniture was stored from June to December During that time Florida experience power outages due to Hurricane IrmaUpon delivery of my furniture, the material showed cracks and peels over 80% of the bodyI called Pods to ask for help with the matter and they sent an email stating they were not responsible due to me not electing the insuranceMy furniture was in excellent shape before storing with themNot to mention, I have used PODS service several times and has referred several family to them for businessI have never been treated so poorlyNow I cant use this furniture due to its condition and cannot afford a new set at this time

I am PCSing to ILWe decided to use PODs for our DITY move self moveThis company has taken money out of my account without authorization
The representatives have continually made changes to the account without explanationThis has resulted in additional changesI want a inclusive price instead I continually get changes randomly taken out that have not been authorized or any explainingAsking if I want weight tickets but never telling me the nickel and dime changes

Since October 23, I have been trying to resolve a serious billing error with PODS and have made numerous attempts to get this resolved
Customer # *** - *** ***, Order # XXXXXX, # of containers: 1, Original
My service with PODs started 1/12/and I have a rental container at one of there storage facilitiesMy monthly amount is $ On October 23, 2016, I mailed my payment of $190.75, check *** for service period 10/15/- 11/14/On the same date of 10/23/PODS submitted an unauthorized charge from my checking account in the amount of $According to my credit union PODS made five attempts within a 2-month period to deduct the monthly fee from my account and each time it was denied because they had an old expired credit cardHowever, the last attempt was successful as PODS Account Receivables Clerk, Shelby guess the expiration date correct to make the deduction of $On 10/24/I filed a Fraud Claim electronically for the unauthorized ch