Jones Auto Detailing Express Hand Wash

Stored PODS with for several years under storage agreement Before the company will release the PODS, it is requiring us to sign a new agmt
My mother, who is a senior citizen, began storing two PODS with the company in Colorado in In order for them to pack, pick up and store those PODS, the company required us to sign a Rental Agmt, which outlined the terms of the entire service, including transportation, fees, liability, etc We are now getting ready to have our PODS delivered to my mother's new home in FL The company said she needs to sign a new agreement to transport the PODS, so she asked me to review it, as I am an attorney I expected it to be a transportation agmt that supplements the original Rental Agmt Instead, it is an entirely new Rental Agmt that effectively supersedes her old agreement and limits many of her previous rights, etc When we called to ask questions about this, the company rudely said that we had no choice and that if we didn't agree to the ne

Delivery Complaint Originally scheduled delivery was missed Company had no record of Was not contacted by PODS for window of delivery
Account # *** We ordered large pods and initial drop off and pick up was smooth We stored containers for approximately months We called around June 23rd to schedule drop off of our pods Delivery was scheduled for 7/ We left our family vacation early to start unpacking pods and they did not show up on 7/ We were told they had no record of drop off in their system Finally customer service said they saw a call in the call log but couldn't check it They said the best they could do was drop them off on 7/ We spoke with a manager Joanna on 7/who was rude and argumentative She said the best she could do was take $off delivery cost Several people in my family took off days of work to unload pods and PODS were not there for us to work on At the end of the call she told us she could not give us a confirmation n

Pods Storage has been over charging my accountI have called on several occasions to get an issue resolved where I was billed twice for the same monthThis was supposedly fixed in JuneTherefore, I would have been current and only owed the month of JuneI called the *** number and was transferred to my account manager (Vickie)I left several voicemail messages with herShe never returned my callI received an invoice on 8/14/for I called to inquire why I was not being billed my amount of I was told my account was in collections and no one could answer my questions as to whyI kept getting transferred to a woman in accounts receivable / billing (corporate office) who eventually returned my callInstantly this woman kept cutting me off telling me I was two months behind and owed June and JulyI tried to tell her this was not the case because my account was supposedly corrected from where I was double billed and received the credit to rectify the issue i

Wildlife living in my pod and destroying things
I had my things in a pod from 1-1-till 5-21-and wildlife was living in my pod and destroying my things, I had a very expensive area rug in there and it made it's home in the middle of it, and the smell was so awful that the rug had to be disposed ofI paid them $per month to supply a home for wildlifeI have contact them on multiple occasions to be told the resolution team would contact me, and have yet to receive a call

PODS was a smart choice for us while we had new flooring installed through out our homeWe left it in our driveway for a month while we sorted and downsized our belongings(We took our time!) The delivery and pickup of the container was quick and easyDriver was on time and efficient, also, careful of our propertyOnline arrangements very easy and convenientPrice was reasonable

PODs lost data and ship datedays lateAgreed to sign "waiver" to not complain about service for reimbursementNever received $240+
Began claim issue FebMore than emails trying to get reimbursement for poor serviceWas told would get reimbursed if signed waiver not complaining about service on any social media, etcto any outside partiesSubmitted waiver and was never paidEmailed and called many times to two different customer service personnel, Charles Band Deanna *** Charles Bsaid I was paid via emailNo one returned my phone calls I asked for date and last four digits of acct paid to prove payment and was ignoredCalled back and tried another customer service agent, Carl EAprilHe responded with emails and appeared to be helpful, but have not received payment still He sent up to his supervisor twice he has stated, but still have not received payment I have all the emails and notes on the case

ruin my leather furniture due to over heated storage area and is not willing to replace it
my furniture was stored from June to December During that time Florida experience power outages due to Hurricane IrmaUpon delivery of my furniture, the material showed cracks and peels over 80% of the bodyI called Pods to ask for help with the matter and they sent an email stating they were not responsible due to me not electing the insuranceMy furniture was in excellent shape before storing with themNot to mention, I have used PODS service several times and has referred several family to them for businessI have never been treated so poorlyNow I cant use this furniture due to its condition and cannot afford a new set at this time

We ordered PODS, to be delivered on 11/15/and the 2nd on 11/17/On 11/14/18, we received text messages confirming the delivery of the POD on 11/15/by 2:PMAt 1800, the POD had not been deliveredWe called the PODS company and they told us, they could see the POD was to have been delivered, but did not know what happenedThe Manager Steve (11/15/@ 1800) refused to speak with us and told the agent Elaine that she would need to hang up and we would need to call back in minutesWe called back at 1815, the manager Steve would not speak with us and we were assigned a new agentKim, the new agent at PODs, reported she did not know why the POD had not been delivered or would need to arrange for the delivery of a POD, but could not provide a date and/or timeKim was unable to tell us why our POD was not delivered as ordered and paidWe hired movers through Helping Hands, recommended by the PODs company, who are scheduled to arrive on 11/17/at 0700, PODs took no financial responsibility of this arrangementPODs refused to send an email of the mistake that occurred, however I took screen shots showing the delivery date of the POD we ordered

POD being relieved at wrong timeCalled customer service with no resolution
PODS assured me, multiple times, a month ago that my POD would be delivered to me in the morningThis was a necessity because I hired movers to pack my entire apartment into the POD on the same day in the afternoonOn top of that, my lease is up, and everything needs to be out
I got an automated message, less than hours prior to my scheduled delivery/move, that my POD would be delivered between 2:30pm-5pm (but no guarantee)
I called PODS customer service who didn't take any responsibility, nor did anything to resolve the issue to get my POD to me at the promised time

I received an inaccurate quote and was charged $more than the quoted price for receive service I had originally requested
I had a great experience working with the *** officeTheir drivers were great and I have no complaints with themHowever, I am extremely dissatisfied with the fact that I received an inaccurate quote (which I used to budget my move and house), and was subsequently charged more for the move I had asked for in the first place, but almost another $for them to fix their mistakeIt was then almost $more than the move I had originally requestedI will not be recommending this company to anyone I am associated with, but instead deterring themI wish I could recommend just the *** office, but if corporate office can't provide sufficient service, it ruins it for the local office

POD pickup was a disasterThe container fell over and broke our in ground basketball goal and cracked our driveway
We ordered a POD container on 12/1/Customer ID: XXXXXXXXX.It was delivered without incidentOn 12/9/2015, the POD driver came back to pick it upIt was dark and he was having trouble making all of the wheels come up at the same time on the POD dollyThe hydraulics were not working properlyHe kept trying and at one point got three wheels to lift the POD and the fourth wheel did not go upThe POD tipped over and smashed into our in ground basketball goalThe basketball goal kept the container from hitting the groundBetween the weight of his truck and the weight of the POD, there are multiple cracks in our driveway nowThe entire incident was caught on surveillance video.The driveway repairs will cost $to tear out and re pour the cracked portions and $to replace the basketball goalI have contacted Christian A., Executive Resolution Specialist

Since October 23, I have been trying to resolve a serious billing error with PODS and have made numerous attempts to get this resolved
Customer # *** - *** ***, Order # XXXXXX, # of containers: 1, Original
My service with PODs started 1/12/and I have a rental container at one of there storage facilitiesMy monthly amount is $ On October 23, 2016, I mailed my payment of $190.75, check *** for service period 10/15/- 11/14/On the same date of 10/23/PODS submitted an unauthorized charge from my checking account in the amount of $According to my credit union PODS made five attempts within a 2-month period to deduct the monthly fee from my account and each time it was denied because they had an old expired credit cardHowever, the last attempt was successful as PODS Account Receivables Clerk, Shelby guess the expiration date correct to make the deduction of $On 10/24/I filed a Fraud Claim electronically for the unauthorized ch

My POD was shipped after the my phone contact to change plansPhone calls on 8/1, 8/8, 8/15, 8/& 9/to try to get any data about the return
My plans to move to Reno, NV on 8/so I called the *** client service numberSpeaking to a client service rep and receiving confirmation that the move to Reno was not happen and the POD would need stay in the Charlotte area for storage
The POD was picked up on 8/as scheduled and instead on local storage the POD was shipped to RenoNoticing the shipment charge on my credit card I called PODS to have the charge credited on 8/The client service person put a "ticket" into the accounting section to process the credit and advise me that it would be 3-days for the credit to hit my cardOn 8/with the charge still on my card, I called the client service section back againThey informed me that the "ticket" had been closed because in fact my POD had shipped and therefor the charge was legitI asked why did the POD ship

I am PCSing to ILWe decided to use PODs for our DITY move self moveThis company has taken money out of my account without authorization
The representatives have continually made changes to the account without explanationThis has resulted in additional changesI want a inclusive price instead I continually get changes randomly taken out that have not been authorized or any explainingAsking if I want weight tickets but never telling me the nickel and dime changes

Started out good experience - for a 30-day rental- clean & on time - - then came the Final Bill ! - The Delivery fee was $more than quoted & Piwas $more ! Rep had no valid explanation why Delivery & Picosts, were different at the same address, other than the "Center" of my Zip Code is miles different than actual address - & Even though my bill was paid, The POD Rep threatened to turn my account over to "collections" if I filed a complaint with my Credit Card company

As per all these other negative reviews I have had a terrible experience with this companyEach customer service representative is trained to reroute the call and you NEVER get the same personWorst experience of my lifeI am filing an official complaint with the Revdex.comI made an incident report the day damage was done to my homeI followed up days later and days after that to find out they want pictures, which is no problem and tell ME to get an estimate and they will reimburseThey haven't even sent me an acknowledgment of my incidentThey keep changing times of pick up and I may not be able to close on my house as originally scheduled because of thisIt is the WORST

I made all the payments for service I received from PODS, but PODS keep harassing me
I used the service of PODS from 2016-2017, and I paid all the paymentsPODS kept harassing me after that by charging my credit card without my authorizationI filed a complaint to PODS and have it in written that I do not need to make any other payments to PODSHowever I received a phone call from a debt collector stating that I owe PODS payments

I opened up an account with pods to ship my belongings to OklahomaWhen my belongings arrived in Oklahoma.They were lost
November 17,I placed my belongings into pods for storageOn January 15, someone ordered my belongings to be shipped without my knowledge, to Oklahoma it arrived on January 31, I was contacted by pods and was told by the Belongings had arrived.I proceeded to pods in Oklahoma to inspect my belongings, I let the representative at pods, Kevin dknow there was to be no one in my belongings Under no circumstancesI had change my Security code numerous times over the past week and a half, to make sure no one would be able to get, into my pod.I received a phone call from pods stating that my belongings were no longer at pods and they had no idea where they had wentThey stated that I would have to make a police report that someone accessed my Pod and all my belongings were gonepods stated I would have to do a claim

Great company to deal with from staff over the phone to driver's delivering the POD I would definitely use them again to move my home no matter if it's half way across the US or local

Pods charged me $341.63, $157.31, and $I should only have been charged the $I was given an invoice showing credits but didn't receive
Pods charged me $341.63, $157.31, and $I should only have been charged the $I was quoted
I was credited only $and $Pods charged me $incorrectly and wirhout my knowledge or approvalAnd they only credited $Pods still owe me $172.41!
Pods is the worst company I have ever worked withEvery negative review I have read about them is 100% accurate to what I have experiencedWish I had read those reviews before working with them
No customer service, they lie and steal money from you through incorrect and unauthorized charges that they themselves can't even explainManagers are told that they'll call you back and they never doThey are told they will credit back and they never doYou wait on hold for hours and are shipped around to all different departments that tell you they can't