Jones Auto Detailing Express Hand Wash

In re: MY OFFICIAL DISPUTE OF THE VALIDITY OF ANY PORTION OF AND ALL OTHER DEBT AMOUNTS THAT PODS, or PODS Enterprises, LLC COMPANY CLAIM THAT I AM RESPONSIBLE FOR TO THEIR COMPANY AND HAVE SUBMITTED TO YOUR BUSINESS AND ANY OTHER BUSINESS, COMPANY, ETC., FOR COLLECTIONS
I officially dispute the validity of any and all debt to PODS, or PODS Enterprises, LLC they claim I owe Again, I have absolutely no knowledge of a PODS being delivered to an address I do not live at or lived at when delivered I have not spoken to or had any conversation or communications with anyone at PODS about delivering, using, loading, unloading a PODS unit I have not spoken to anyone at PODS about my signing any document and have never signed any document regarding checking out a PODS unit I am, therefore, not responsible for this debt/bill
The below is email communication previously sent to PODS personnel:
Accounts Receivable Collector
PODS Enterprises, LLC
*** - ***

They dropped off pod in the middle of the drivewayWhen I had set up for road dropAlso blocked a car in the garageAnd are trying to make me pay
I had called them to set up a drop offHad it set up for a street drop offThey put it in the middle of the driveway instead not to one side or the otherAnd are making me pay to move it

THE office in Albuquerque is very unresponsive and has left the POD unit in front of my home for nearly two weeksIt was originally scheduled to be picked up on Oct3rd, but because the delivery was delayed until the 3rd they rescheduled the pickup and the earliest date was the 20th I am in the middle of a construction zone and the residents on my street have not had their trash picked up because the pod takes up nearly a 1/of the road and trash trucks cannot get byI have contacted PODS and they have told me that all they can do is contact the local PODS facility and request a earlier pick up then the one scheduled for Oct20thThat will be two weeks that an entire street has not had trash pickup and my neighbors are not happy with me or PODSThis has been relayed to their CS representatives who state they can do nothing except request an earlier pickupWould never recommend PODS to anyone based on their inability to meet the needs of their customers

I have attempted to ship my POD on three occasions and it is not being shippedI have most of my belongings stuck in this POD that I cannot get
I contacted PODS in September to have my container shipped to Louisville KY and have it waiting in their storage center thereI contacted them on 11-9-to set up delivery from the storage center in Louisville to our new homeI was told that the POD never shipped and has been in storage in FL all alongThe agent I spoke to informed me that the POD would be shipped Monday morning, expedited so it would arrive on 11-16-in Louisville and that I would receive and e-mail confirming this on the 11-9-I never received that follow up e-mail and contacted them today, 11-12-to follow up and was told again that my POD has not shippedMost of my belongings are int hat POD and I have three young children, thus making life very difficultI was told today, 11-12-that they would call me laterI am very concerned because no one can give m

CALLED FOR A QUOTE ON 4/19/WAS GIVEN A EST FOR $THE EMAIL SAYS IT IS GOOD FOR DAYSON 4/25/SAID QUOTE NO GOOD IT WOULD BE $
I CALLED ON 4/19/WAS SENT AN EMAIL FOR $EMAIL STATES IT IS GOOD FOR DAYS DATED 4/19/
CALLED BACK TO VERIFY ORDER AND THEN WAS TOLD THEY WOULD NOT HONOR THE EMAIL THE QUOTE WAS GONE BUT THE NEW PRICE WOULD BE $THEY SAID ONCE THE QUOTE IS GONE ITS GONE NO MATTER WHATBUT TELLS ME THE NEW PRICE WOULD BE GOOD FOR DAYS

ORDERED A POD WAS CONFIRMED TO DEL ON 11-01- PAID IN FULL FOR STORAGE AND DELIVERY ....POD WAS TO BE SET IN PLACE ON DESIGNATED AREA WITH DOOR OPENING FACING MAIN ROAD THERE WAS AMPLE ROOM TO SET IN FACT DRIVER HAD IT IN PLACE AND WOULD NOT DROP IT THERE !! HE HAD THE POD ON LOCATION AND WE SAID OK THEN HE WOULD NOT SET IT DOWN AND PULLED OUT WITH POD AND LEFT AND WAS VERY RUDE TO US HE WOULD NOT LISTEN TO US IF HE HAD THE POD IN PLACE AND SAID HE COULD NOT GET THE TRUCK OUT HOW DID HE GET TO THE PLACE TO SET IT IN ???YOU TELL ME ! WE HAVE THE PICTURES TO SUPPORT THIS !!! THERE IS A SPRINKLER HEAD OVER TO THE RIGHT BUT DID NOT BLOCK FOR ENTRY ! HE ALSO ARRIVED WITH AN ATTITUDE BECAUSE HE HAD TO TURN AROUND THE POD TO FACE THE ROAD I ASK HIM IF HE CAME WITH INSTRUCTION FOR PLACEMENT AND HE DID NOT ANSWER ME ALL OF THE DIRECTIONS WERE CONFIRMED BY BY THE PODS CUSTOMER CARE TEAM ON 10/21/WHEN HE PULLED BACK ONTO THE ROAD TO RESET THE POD TO FACE THE ROAD

PODS has been utterly negligent and unprofessional in dealing with my military family moveWe have had numerous issues regarding weight tickets
Our PODS order was placed for drop off on June in Milton, FL and delivered to Macomb, MI July Upon booking our PODS order (XXXXXXXXX) we let the customer service representative know we were military, prompting them to offer a military discountWe also immediately requested weight tickets at origin as that is what our service branch requiresWe were provided with an empty weight ticket from Vern Peacock on June This empty weight ticket was performed on a certified CAT scale and thus provided weight of each axle, generating a gross weight of lbsFollowing our PODS pickup we called several times to customer service to request our full weight ticketsThe representatives often had no idea where the PODS container was but could only tell us that it had been shippedWe learned after several calls that our PODS was not weighed

We kept our household items in storage with PODS in MD and some of our items were damaged and the claims dept denied my claim
We stored household items that have clearly been damaged while in storageThere are black spots(which may be mold) on an ottoman, dis coloring, rust on a canopy bed, a sticky film on a dinning room table and what seems like chewed away cloth on anothe piece of furnitureI was told when we got the POD that our items would be secured and I could get added insurance for my items, which we did at about $extra a month for about yearsThat's about about an extra $No one ever explained that it really doesn't cover mold, or bugs getting in my pod and eating my furnitureWe never shipped our items from the original facility but when my husband went to get our things from the POD it was in a totally different storage placeI have submitted a claim that was denied without anyone getting in touch with me to clarify our claim or ask questions or even sen

To anyone thinking of using PODS, please note that they use franchises for each locationThe experience with each location varies greatly Please also keep in mind that their automated system does not always workI have had a terrible time of them communicating clearly and accurately When I called in to give feedback that their system does not work accurately, I got the run around and complete lack of "ownership" of the issue and I was sent from one department to another with no response or resolution to the issue You are basically dealing with a big company, no ownership, franchises and little real care or response from the parent company And the pricing is comparable with a professional mover

I WAS GIVEN SEVERAL DIFFERENT QUOTES BY DIFFERENT REPS OF THE PRICE OF MY PODS DELIVERYWITHOUT MY CONSENT PODS THEN CHARGED MY CREDIT CARD
I CALLED PODS ON 3/16/XX (XXXX-XXX-XXXX)TO GET A QUOTE TO HAVE MY POD
CONTAINER DELIVERED FROM FLORDIA TO CALFIRONIA, I SPOKE WITH A JUAN IN TIER
CUSTOMER SERVICE AND WAS QUOTED A DELIVERY PRICE OF $PLUS A
REDELIVER FEE OF $149.64, I CALLED AGAIN ON 3/21/DUE TO RECEIVING
SEVERAL CALLS FROM PODS(XXX-XXX-XXXX) TO GO ON LINE & TO REVIEW & SIGN MY
PODS CONTRACTI GO ON LINE TO NO SUPRISE THERE WERE NO DOCUMENTS TO
REVIEW OR SIGN I THEN CALLED PODS FOUR TIMES EACH TIME I WAS TOLD
SOMETHING COMPLETELY DIFFERENT I THEN REQUESTED TO SPEAK WITH A MANAGER I WAS
TRANSFERRED TO RICHARD IN CUSTOMER CARE WHO STATED HE WAS NOT A MANAGER BUT
A SRCUSTOMER SERVICE REPRICHARD QUOTED ME $plus a redeliver fee
of $AND SAID IF YOU HAVE ANYMORE QUESTION TO CALL XXXX-XXX-XXXX EXT
AT THAT TIME I ASKED RICHARD TO HAVE M

This company is accusing me of not paying for some services that I did not receive and were already cleared
I am reporting pods moving and storage companyI called the main office in *** Florida, but I do not see this option on this Revdex.com application They then sent me to the *** pod storage because that is the closest one to me I first used pods services back in October and the service ended on December 20, Everything seemed fine except for a few charges $$and $that I did not know what they were during the months from October to December, but I let them slideBut then I called the week of December to ask if I could get The pod delivered a day early and they said, no problem, because I wanted to make sure it would not mess up my contractThe Man from the *** pods that delivered it on the 18th, asked me when it would be good for them to pick it up and that it did not matter when is wasHe acted as if they want

Contacted PODS May for final delivery on June They require days notification, but prefer Husband flying in from CT to help on June
No availability for deliveries until the June
PODS also informed me that the address I provided was not in their service area and my household goods could not be delivered
I was advised that I could rent a truck, drive it to the pods storage location, unload my two pods into the truck and then drive that truck to my house
Informed that PODS would not cover any costs or compensate for my time, because when I originally contacted PODS I should have been read a one-line disclaimer stating that they can?t deliver to all addresses
Initial destination was Cottage Grove, MN
I stated that this wasn't our final destination, but it would be very close by and I was assured it was alright
I was then told over the phone that their service area was miles around MinneapolisMy new address is within that 50-mile radius
Requested to speak to th

After Failing to Meet Three Delivery Windows, Having to Pay Movers for Wasted Time,Pods is Charging For Cancellation Fee!
I made the reservation with the numberI explained that I was having a remodel done on my house and would have both the Pod and portable dump in my two car drivewayI discussed with the customer service rep having the unit dropped feetaway from the garage door and which side of driveway it should be placedI was given a delivery window of 9am-12NI scheduled movers to arrive at I scheduled the movers for hoursI received a confirmation call with the time also
All was well until at 12:I still didn't have a PodCalled the only number available and was told that the drop window had changed??? Now my window was from 11-Now I have movers waiting with nothing to move in to The movers proceed to wrap the furniture and move/stage the items into the garage and driveway At 1:I call "Customer Service" again to get an ETAThey cannot guaran

I contracted PODS in NJ on July 14, to have a POD delivered to my homeI loaded the POD and had it picked up on July 18, to be kept at a facility in NJ until I was ready to relocate for my new jobI was on auto pay and each month on the 15th the payment was madeOn 9/29/I contacted them to have my POD delivered to my new location in Lewes DeI was quoted a price of $which I agreed upon
On 9/30/a payment of $was debited from my checking account which was $over the quote that I had received by phoneIn addition another payment was debited on 10/1/for $which I did not recognize at allI immediately called them and they acknowledged that they had inadvertently taken out an additional monthly payment and would credit my checking account I questioned that as well and they justified by telling me that this was partial pro-rated monthly payment for 9/29-10/which made no sense since I had already paid for the month until 10/In

Fraudulent billing was reversed by my credit card company and now they are sending demand letter trying to get the fraudulent charges from us!
Order #XXXXXXXXX
I've paid them $on a quote of $
They fraudulently overcharged $
The cc company got $of it back
Now they're sending demand letters wanting their overcharges BACK!
This is the review we left on Yelp that says it all:
BEWARE: DON'T USE PODSOUR CREDIT CARD COMPANY HANDLED THEIR OVERCHARGES AS FRAUDSpare yourself a huge expense, hard work loading/unloading your own furniture, massive overcharges, stress, and tons of time wasted dealing with themI ended up turning it over to the credit card company to get the overcharges reversedthe cc company chose to handle it as FRAUD
Our credit card company took $in fraudulent charges back from PODSPODS didn't send the cc company ANY requested documentation (they know they can't support what they did so they ignored the request.)
Instead t

Pod loaded in N*** I have called several times,with no responseUpon arrival I inspected all furniture that came off podThe damages were as follows: King size mattress tore in two spots,damaged in another place on mattress,two hall stands scratched off color,queen headboard scratched and chunk missing, microwave fglass door cracked, leather chair tore open by a rod in chair, tinted glass shelves scratched off
Product_Or_Service: POD transport and delivery
Order_Number: XXXXXX

PODS will find ways to charge for what we don't need
We reserved a month for a storage unit, even though we need it for one week They insist we order the months, but we did not take it After we ordered, the unit came in weeks later We used the unit for week, and asked them to come pick it up They cannot pick up until the second month of ordering, so they will charge us for an additional month while I have a storage unit on my driveway for another month I understand charging us for a month to be used for week, but they cannot pick it up when we are finished, and to be charge us when we only wanted it for month I don't get it

Delivered pod to wrong address at their faultRefused to refund money Charged extra month rental due to lack of pickup availability
On 10/20/I order a POD to the location of XXXXX *** *** *** *** On this day the POD was instead delivered to my billing address *** *** drive *** *** I called customer service They informed me that I would have to pay for the move and their customer service team would do an investigation and contact me in week with an answer about a refundI was never contacted I called again and was told to waitI called today 11/20/and was again told to wait for the investigation to conclude I was told to call again in another week to check the statusThe POD was delivered to the correct address on 10/21/ After weeks when the POD was rented I attempted to schedule a pickup to return the PODThe only available pickup was on 11/21/ Because POD's was unable to pickup the POD in time I was now charged for another mo

My POD is lost and nobody will give me any information
My POD was due at my home between 2:and 5: It is now 8:PM Several calls to the number with no results A manager is supposed to call me but they do not All I own is in that POD and they make no effort to contact me

Poor Ethical Practices, Wrong business hours published, Poor decision choices
Customer ID: XXXXXXXXX
On January, I contacted PODS via the online chat to schedule access to my container at the storage facility at:
*** S *** **
*** ** XXXXX
My spouse asked me to schedule it for Saturday, FebruaryHowever, according to the representative I was talking to called the facility who stated they were not open on Saturdays, but were willing to leave my container, unsecure and unattended outside of the premises for the weekend
According to the PODS website, "most" warehouse facilities are accessible from 8-pm Monday-Saturday and closed on Sundays
When I searched the facility by name through the web, hours posted are 8:30-4:30, Monday-Saturday
The sheer fact that one of your facility managers would risk a customers property by leaving it unsecured and unattended outside of a secured facility is unacceptable and should of not even of been mentionedIf I was simpl