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After Failing to Meet Three Delivery Windows, Having to Pay Movers for Wasted Time,Pods is Charging For Cancellation Fee!
I made the reservation with the numberI explained that I was having a remodel done on my house and would have both the Pod and portable dump in my two car drivewayI discussed with the customer service rep having the unit dropped feetaway from the garage door and which side of driveway it should be placedI was given a delivery window of 9am-12NI scheduled movers to arrive at I scheduled the movers for hoursI received a confirmation call with the time also
All was well until at 12:I still didn't have a PodCalled the only number available and was told that the drop window had changed??? Now my window was from 11-Now I have movers waiting with nothing to move in to The movers proceed to wrap the furniture and move/stage the items into the garage and driveway At 1:I call "Customer Service" again to get an ETAThey cannot guaran

Pods is claiming my payments to themail never processed correctly because of a system issue on their endI had a valid payment method on file
Pods updated their billing software in January creating mass issues with all of their customers being able to pay their billsAfter trying for weeks to contact them, someone finally called me back to correct the payment issuesThe card they processed that day was left on file for them and set up for automated paymentsI then checked in late February to make sure that the payments were being automatically processed and there were no issues with my account at that timePods is now claiming that the payments never processed for Feb, Mar, or April, but never contacted me immediately following the first time it failed in FebruaryThe card that my payments are charged to is not scrutinized each month for all transactions, and since payments were to be automatically charged, and no issue was raised by Pods in February, I was unaware there was

Misquoted cost and unexplained delivery delay Repeated calls to the company have not resolved this matter
On 10/20/we were quoted $over the phone and were given a cr of XXXXXXXXX and an order number of XXXXXX On 10/20/I paid an initial payment of $for a POD to be delivered at my apartment in *** on 10/28/and was picked up on 10/31/ On 11/10/I requested that our POD be delivered at our new address in *** as soon as possible I was charged $1,738.51, which is $more than our original quote I was sent an order confirmation which listed the date of delivery of the POD as 11/21/ When I called back to complain of the increase in cost yesterday, 11/14/16, I was told I had to pay an additional $or I would not be able to receive my POD This extra cost was not explained to me The second representative I talked to discovered that I had been overcharged for the services because I was supposed to receive a

I have been told that my POD will be delivered on three different dates and it never shows up and no one explains where it is and why it is not delive
I contracted with pod's enterprises, inc., to deliver a pod to my home in Surprise, Az., and after I loaded it take it to my home in University Place, Wshington They picked up the pod in Surprise, Azand was supposed to deliver it to my home in Washington on March 2, They never called or showed up After many telephone calls they said it would be delivered on the 5th., of March, Needless to say there were no telephone calls and no delivery on the 5th., of March, After many telephone calls to pod's I got a new date of delivery for the 16th., day of March, Again the pod did not show up and there were no telephone calls I now cannot get anyone to return my calls and do not know when or if they are going to dweliver my pod They have been paid in full They also overcharged me on my credit cardIt is ver

Pd $5/for rental;tried schedule pickup before due date calendar was booked until 5/20..I shouldn't be charged fee because calendar was booked
Problem date 5/19;purchase date 3/8;order noXXXXXX;account no XXXXXXXXX;representative name Naylin; payments 3/4/$4/$5/5/$payment taking automaticallyPOD emptied 5/tried to schedule online to pickup booked until 5/Refuse to refund $for monthSomeone else is using the POD this month (May) that I've paid for

I called to schedule an order for PODS on specific dates to correspond with an upcoming moveI will note that the POD arrived at my old home on the day, and within the three-hour window of the scheduled appointmentDriver was very nice and they dropped the POD off perfectlyTwo days later (as planned and per appointment) they picked up the PODAll things perfect at this pointNow comes the pain
My scheduled drop off at the new place was for the Saturday before the week of 4th of July, 7:- 10:amAt around 11:am I called customer service (which is in FL) to inquire where my POD isAdding insult to injury is the HOLD times for customer service to get through to a person (this became stage of the second full time job I found myself in, trying to get through to customer service)I was told that the truck was on its way and to hang tightI call back (wait on hold AGAIN) four hours later and they assure me it must be on its way and inform me they were unable to get a hold of the local branch and will call me with an update
I called customer service back again that evening (more wait time)I'm assured the POD is probably on its way and that they deliver late into the eveningI'm once again told I will receive a call back when the local branch has respondedBy the end of that scheduled Saturday delivery, I had wasted a whole day that I planned to unpack either waiting on hold for customer service or being lied toNo call backs from any of the representativesNow for the real funPODS doesn't deliver on Sundays so best case (at least in my head) is that Monday is a possibilityMonday 5:am PST I call customer service in FL to see what the issue isAndafter another hour of hold time, I get the word that my POD is on its wayI end up taking off work (Wed is 4th of July) because I want to unpack the POD before an upcoming family visit
Now for the real real funCome Monday afternoon, I received three emails all of which shows changes in the POD scheduleI will save you the reading time, but let's just say they pushed my POD delivery out weeks! At this point, I'm rather upset (put lightly) and I call customer serviceI consulted an attorney and since a contract wasn't signed (I scheduled by phone), I'm convinced PODS has stolen my propertyThe customer service rep (after yet another long wait) tells me that I need to wait until August; she has no record of my previous calls or that the original scheduled date was June 30th
At this stage, I lose my cool (my politeness didn't work) and I demand the address of this specific location so I could show up with the police and a mover to collect my stolen propertyI additionally have my attorney contact FL and as luck would have it (sarcastically) I finally get that call back from a supervisorThe supervisor informed me she had listened to my previous recordings and was able to get the POD to come the next dayThe POD did show up the day before July 4thI missed the weekend I had planned (and scheduled) to unload and the earliest pick up was six days later, so the eyesore was in my driveway preventing other planned deliveries for about a week
I cut the last part short because hopefully the message was clear, but I will say the customer service nightmare was something for the record booksThis experience almost wasn't real life between all the automated email delivery changes and conflicting customer service stories, and of course the HOLD timesThey gave me $credit off my orderAs far as next steps, I'm not sure that makes things right

PODS will find ways to charge for what we don't need
We reserved a month for a storage unit, even though we need it for one week They insist we order the months, but we did not take it After we ordered, the unit came in weeks later We used the unit for week, and asked them to come pick it up They cannot pick up until the second month of ordering, so they will charge us for an additional month while I have a storage unit on my driveway for another month I understand charging us for a month to be used for week, but they cannot pick it up when we are finished, and to be charge us when we only wanted it for month I don't get it

PODS did not pick up their pod, and is still charging me for it
Cr: XXXXXXXXX
Order Number: XXXXXXX
When pod was delivered, drivers did not have the pod situated correctly, even though logistics were explained in a very lengthy phone call when setting up the appointment Pod was set up facing the wrong way, making our moving experience are more difficult
When pod was picked up, driver pulled up a railroad post used for a boundary for the drive
When he dropped off the pod, he spent almost an hour in the middle of our new street turning the pod around on his truck - apparently so he could put the door of the pod right up against a fence Eventually we found a better place for him and convinced him NOT to do that
The PRIMARY complaint is that PODS did not pick up their container on Saturday 8/ They did not call to cancel or reschedule They just didnt show up When called to ask where they were, PODS could not reach their Seattle office I tried, and also c

POD was delayed for daysWhen I received it the pod contained 1/2'' of water and items where damaged
I was told I would be refunded for all my necessities which totaled 1,When Charles Bcalled he only offered Told me that my kids school supplies that I had to repurchase (because they were in POD) was not necessityAlso was told I would not be refunded for luggageHad company trip on Feb22, and I had bought everything prior to POD shipping put, so when I didn't get my POD on the 19th I had to repurchase everythingAlso was told that specific kitchen items would not be refunded, because I didn't need themYet I had no supplies to make food for me and my kids, so yeah I had to buy kitchen suppliesThe reason the POD was delayed as I was told from customer response team was because they had a new system change over and my POD got lost in the systemThen they don't want to refund me for the cost I occurredI didn't ask for anything refund for supplies that w

I was supposed to have the POD picked up outside my house todayPOD was never picked up and TBD still listed on my account.No one at POD will help me
Account #XXXXXXXXX
Made arrangements several weeks ago to have a POD delivered to my home on May 20th and picked up May 24th and reaffirmed through the contract I signed with them The POD was delivered on May 20th as promised, however, still have not received the pick up todayPOD's policy is to send you a notice the night before pick up to provide timeframe for the next day delivery I never got that notice and called their customer service number last night for help and was told they are only a call center not direct employees of PODS and could not help me There was absolutely no attempt to try and help me when I called In fact the call center representative showed no concern at all So why have a customer service number or a call center if they cannot help the customer? Woke up this morning still no notification Have cal

Delivered pod to wrong address at their faultRefused to refund money Charged extra month rental due to lack of pickup availability
On 10/20/I order a POD to the location of XXXXX *** *** *** *** On this day the POD was instead delivered to my billing address *** *** drive *** *** I called customer service They informed me that I would have to pay for the move and their customer service team would do an investigation and contact me in week with an answer about a refundI was never contacted I called again and was told to waitI called today 11/20/and was again told to wait for the investigation to conclude I was told to call again in another week to check the statusThe POD was delivered to the correct address on 10/21/ After weeks when the POD was rented I attempted to schedule a pickup to return the PODThe only available pickup was on 11/21/ Because POD's was unable to pickup the POD in time I was now charged for another mo

I WAS GIVEN SEVERAL DIFFERENT QUOTES BY DIFFERENT REPS OF THE PRICE OF MY PODS DELIVERYWITHOUT MY CONSENT PODS THEN CHARGED MY CREDIT CARD
I CALLED PODS ON 3/16/XX (XXXX-XXX-XXXX)TO GET A QUOTE TO HAVE MY POD
CONTAINER DELIVERED FROM FLORDIA TO CALFIRONIA, I SPOKE WITH A JUAN IN TIER
CUSTOMER SERVICE AND WAS QUOTED A DELIVERY PRICE OF $PLUS A
REDELIVER FEE OF $149.64, I CALLED AGAIN ON 3/21/DUE TO RECEIVING
SEVERAL CALLS FROM PODS(XXX-XXX-XXXX) TO GO ON LINE & TO REVIEW & SIGN MY
PODS CONTRACTI GO ON LINE TO NO SUPRISE THERE WERE NO DOCUMENTS TO
REVIEW OR SIGN I THEN CALLED PODS FOUR TIMES EACH TIME I WAS TOLD
SOMETHING COMPLETELY DIFFERENT I THEN REQUESTED TO SPEAK WITH A MANAGER I WAS
TRANSFERRED TO RICHARD IN CUSTOMER CARE WHO STATED HE WAS NOT A MANAGER BUT
A SRCUSTOMER SERVICE REPRICHARD QUOTED ME $plus a redeliver fee
of $AND SAID IF YOU HAVE ANYMORE QUESTION TO CALL XXXX-XXX-XXXX EXT
AT THAT TIME I ASKED RICHARD TO HAVE M

Poor Ethical Practices, Wrong business hours published, Poor decision choices
Customer ID: XXXXXXXXX
On January, I contacted PODS via the online chat to schedule access to my container at the storage facility at:
*** S *** **
*** ** XXXXX
My spouse asked me to schedule it for Saturday, FebruaryHowever, according to the representative I was talking to called the facility who stated they were not open on Saturdays, but were willing to leave my container, unsecure and unattended outside of the premises for the weekend
According to the PODS website, "most" warehouse facilities are accessible from 8-pm Monday-Saturday and closed on Sundays
When I searched the facility by name through the web, hours posted are 8:30-4:30, Monday-Saturday
The sheer fact that one of your facility managers would risk a customers property by leaving it unsecured and unattended outside of a secured facility is unacceptable and should of not even of been mentionedIf I was simpl

My POD was to be delivered in FebruaryDue to online glitch, it was notAfter being promised it was sent, it wasn'tOver $charged and no POD
After moving across the country (San Diego to MA), I wanted my POD stored in San Diego shipped to meI called PODS Customer Service, received a quote for over $3000, and scheduled the delivery for February 23rd, I was assured that it would arriveA few days later, I called to reschedule the pickup, and scheduled the pickup for February 29thAgain I was reassured that the POD was on it's way, and that I would receive a courtesy call hours in advanceI asked, concerned, that I could not see any information on my online accountI was assured that it was not a problem
I was billed on my credit card for approximately $more than the quote amount, bringing my total to approximately $
The POD did not arrive on February 23rdI called Customer Service and was on the phone for an hour and a half, because my POD never

Billing/contract issues for unusable products
On 11/13/I received a PODS container that was unusable due to moisture/obvious leaking in the delivered containerWhen I orginally placed the order I inquired about rain/snow having an impact due to it being used for storage during a house remodelI did call the the company within a day or two to request a new containerThe company did oblige my request however they never set up a timeI was told that someone would contact me the next day to set up a delivery time that fit my scheduleI received a call from a driver the following day stating he was on his wayI was not able to get home and did reach back out to PODS againBy the time I received a 2nd container it was 12/5/This container was also wet inside (containers have wood planks going up the sides of the wall as well as wood underneathWater creeps up the wood from the outside) and we did not want to store out belongings in this container and risk them being damaged

I have been a POD renter since August and finally am having it delivered nearly a year laterat just over bucks a month, I am probably an ideal customer, and was happy to use the service until todayI have been trying to get my POD delivered from MN to PA since the beginning of the month via the self service tool on the website
I moved to PA on the 5th of July and was hoping to have my POD asap (~business days after I scheduled the drop off, so I was expecting it by the 10thI checked on my POD on the website around the 8th and realized that it didn't have any dropoff scheduled in the systemI thought that was odd but I figured it was an error on my part, so I tried to reschedule, and the earliest that I could have it delivered was July 24thI wasn't happy that it was so late but I didn't have any options so I scheduled itFollowing the scheduling, I had to get permits with the city to cap some parking meters ($52) and I had to make sure to take time off work for moving so that I could get the POD in and out in a day
I went to check on the order today and found that it again was not scheduled! I was shocked but I figured that perhaps I screwed up againFeeling pretty stupid, I just called the customer service line to have them help me outThis is where everything went downhill
First, the customer service representative was pleasant and helpfulI enjoyed how quick she was to check into my problem and that she even sent an email to the POD facility in MNBut then she realized that I was traveling across country (which would end up costing upwards of $2000, but that's not the issue, the issue is in how the process is broken and how I was treated by customer service)
I told her that I have been trying to schedule the POD redelivery since the start of the month and that I've been living out of an empty apartment, sleeping on an air mattress and sleeping bag waiting for all of my possessions to be deliveredI told her that I tried to schedule the delivery on the website, and reiterated my story above (how I believed it was my mistake and that I tried rescheduling again and failed)She told me that of course that happened, the system doesn't schedule across states, I wouldn't have been able to schedule it by myself everI was shocked because the website is not explicit about being unable to schedule, and it allows you to go through the entire form and choose your state across country, and it even locks the choice down and processes the orderI had scheduled it on two different occasions all the way through the entire process and assumed everything is correct because it shows it on the "Redeliver to customer" sectionThe only thing that seemed off about the whole process was that it never gave any kind of confirmation email, which is why I checked on it every few days
So after I figured out from the CSR that the process was broken by design, I asked her if I could talk to someone about how to fix it, since I'm sure there are other people traveling across states who attempt to do self-service, and like me, end up having to wait 20+ days longer than what they were expecting because the online scheduling is not functional
She said that nobody in the office could help with it because thats just how the process isI asked to speak to a manager, and I was being very civil while also trying to have her understand why I was frustrated, but I was unable to reach anyone for nearly minutes, when she finally put me on the phone with her supervisor, ALISON R., who I believe was an account manager, and he told me that "you should have called directly" and that "this is the way it's always been done" and that he is "corporate" so there is nobody else that could help to understand why it's acceptable that a POD that has been scheduled on two different occassions and will cost upwards of $can be pushed back almost a monthHe made me feel unappreciated, and was very rude and condescendingOnce I get my POD back, I will have paid over $with this company over the life of my business, and I can't imagine ever doing business with PODS again when people like Alison Rare employed with the companyThis was nearly the worst customer service I had ever experiencedI am hoping this terrible service is isolated just to Alison, and that the rest of the team doesn't reflect the same kind of values that he did, but I'm not convinced

I need POD to stop trying to charge me rent and come and pick up their container from my yard as I have already paid for them to do
On May 12, 2017, I submitted a request for a POD container to be picked up from my property on May 31, I then called and spoke with Jeffrey about the rent for the month of June that would be charged to my card on May I was told by Jeffery that rent for June would be refunded to me On 5/30/17, I saw where they were trying to charge me another $71.00, but had not refunded the $ So, I called and asked them to take the out of the they were to refund me The person I was talking to said they couldn't do that, but could not explain why, so I cancelled the card The driver did show up on 5/31/17, but said he couldn't get it by himself & they would be back before the week was out to get it No one showed up I then received an email on 6/saying they would be there on 6/to pick it up, didn't happen I received another call

Fraudulent billing was reversed by my credit card company and now they are sending demand letter trying to get the fraudulent charges from us!
Order #XXXXXXXXX
I've paid them $on a quote of $
They fraudulently overcharged $
The cc company got $of it back
Now they're sending demand letters wanting their overcharges BACK!
This is the review we left on Yelp that says it all:
BEWARE: DON'T USE PODSOUR CREDIT CARD COMPANY HANDLED THEIR OVERCHARGES AS FRAUDSpare yourself a huge expense, hard work loading/unloading your own furniture, massive overcharges, stress, and tons of time wasted dealing with themI ended up turning it over to the credit card company to get the overcharges reversedthe cc company chose to handle it as FRAUD
Our credit card company took $in fraudulent charges back from PODSPODS didn't send the cc company ANY requested documentation (they know they can't support what they did so they ignored the request.)
Instead t

Unethical Billing practicesSay one things on phone and do anotherBait and switchTerrible customer service
Pods quoted me one price and charged me anotherI voiced my concerns and district manager Ken said he would see to it that I was refundedNearly a monthly later I was informed by email that my claim was deniedCustomer advocates are apathetic and associates who added my service misquoted prices

Around November 2, 2017, I requested delivery of the POD I was told that I would not be charged any additional fees since my POD delivery would be on the 11th of Nov I had to obtain a permit from the city for the POD To my surprise, the delivery was not completed on the 11th because the driver seemed confused and uncertain about placing the POD, They insisted that I needed to take delivery on the 18th and did not give me a choice in the matter I had to pay for another city NO Parking Permit for the delivery on the 18th To make matters even worst, this company charge me fee and another monthly storage fee After calling them four or five times, I was assured by two representatives that the funds would be reimbursed immediately, yet they have not refunded my money to date.I should not have to beg and plead POD Moving and Storage to give me what is mine After almost a year of paying storage fees, this is what I get.They have charged my account and taken out money that