Jones Auto Detailing Express Hand Wash

Good Afternoon,
My experience with PODS customer service has been awfulI'm pretty much thinking I should've just used regular storage
Then I went to pay my initial pOD amount they added additional I purchased a house and I they gave me an early close dateI paid the I had no idea of the invoice that was added today 2/20/If I knew pods would be such a headache I wouldve just did regular storage

PODS overcharged me for a move from New York to California and did not deliver the services as promised, delaying delivery by almost weeks
PODS overcharged me and also did not deliver the services as promisedI am seeking a full refund of all charges since PODS did not deliver on their promise to me through the fault of their failure to advise me of the forms required for my move
I called PODS in December to inquire about a long distance move from NY to CA I was given a quote with an itemization of charges if I reserved that day I was told by the rep I could reschedule up to times and the quote would still be honored I scheduled the POD delivery for 1/4/ The rep sent me all the forms to complete and I quickly completed them and submitted them online
Original Customer ID: XXXXXXXXX
New Customer ID: XXXXXXXXX
Quote: XXXXXXXX
Total charge $to be charged to my credit card in installments
days before container delivered to my house in NY- $

I reserved and paid for POD unit that I could not use for my pending move and wasn't told by Customer Service Rep that do not delivery in Chicago
My husband and I are selling our current residence and buying a new oneWe wanted to save on some moving expenses and after some research and reading reviews we decided PODS will be our best optionOn 5/15/I reserved for a POD delivery to my current home at *** *** *** *** ** for 5/20/My estimated delivery was between 1pm to 4pmAlso, during this transaction, I arranged for a pick and delivery to *** ** *** *** *** *** First issue, although I had a delivery window, the driver did not call until after 5:00pm to inform me that he will be delivering the storage unit within the hourI do understand the estimated delivery is a window and subject to change, but I would at least thought that the driver would call before 4pm to let me know this Next issue, once the driver arrived, we were discussing the placement of t

PODS was a pain to work withPlease spend a little extra money and go with another companyThey delivered an unusable container that had a crack in the ceiling about inches wide with tons of water damage insideThen it took phone calls to the Florida based customer service to get them to deliver another containerYou cannot contact the local PODS distributor directlyAll communication goes through the toll free numberTheir fees are ridiculous and will not pro rate if you do not use the container a full month

The *** *** location of your PODS and PODS corporate has significantly let us down and has costed us an additional $just for PODS faultsClearly, given that a news company did a story on the major issues PODS is having, particularly in*** ***, this is obviously not an isolated incident, and we will continue to pursue some retribution to the incredible amount of money we had to pay and the stress endured trying to move our loved one across the country We want to file a complaint requesting $be paid back to us.If you need to, please see the attached news story : http:/***XXXXXXX-story3Regarding; *** *** location on 5/4/through 6/3/I ordered a large Pod container to be delivered in Santa Rosa, CAto move my mother back home to Minnesota Events:I spent an hour going over the exact container drop off location using google maps, as did the sales person to confirm the correct location (Latitude/Longitude) with the salesma

I used PODS to store my belongings and they picked it up in error before it was secure and all of my things are brokenThey will not respond to me
I used PODS to store my belongings and they picked it up in error when it was only 1/full and not secure and broke all of my personal household thingsI called them to complain and they opened up an incident number and then have ignored me case since 12/14/I have called over times and they keep saying they are looking into it and will get back to meThey asked to me make a list of items broken and take pictures of everything (which I have done) and they have still not asked for that proof or called me to complete the claimThey told me it is up to the owner in Las Vegas named "***" to handle this incidentI have spoken to supervisors, managers, a resolution team member and still no one has called me back to resolve thisThey told me in the beginning that they have a $limit on broken items and my stuff totals well ove

Incredibly poor service was given, including double charges, uncommunicated changes, and failure to retain information over a number of calls
On October 1, 2016, I contacted PODS for their servicesI was moving from ***, TN to ***, CADuring the phone call, we set the date in which the POD was to be delivered(Oct11), picked up(Oct13) from ***
I was told the POD would take days to be delivered in *** and that I could expect it on October 24, With this knowledge, I scheduled my POD to be delivered on the 24th of October(Monday), and picked back up on the 26th(Wednesday)
With this information, I was quoted for a total of $2580, including all fees and taxes
On Saturday, October 22nd, I called PODS to check on my order; it was due to be delivered the following Monday(Oct 24)
I was told that I had not yet set up a delivery date, or a place to have my POD delivered
I explained that I had scheduled everything out, on October 1st, w

Gave us information in order to gain our business when we wouldn't have used their business otherwise then refused to reimburse
PODS LLC has all of the relevant details as to dates and numbers and sales reps...My wife and I were going to use PODS to move across the countryWe thought we were going to end up in northern Idaho but when we realized we may end up in Montana we asked (and they verified this through phone recording) if it would be possible to get our POD delivered to Montana instead of IdahoThe sales repsaid yes and never asked for a zip codeThey don't deliver anywhere in MontanaHad they told us that they do not deliver to Montana then we would have not used their service and would have driven a Uhaul instead but we were willing to pay more for PODS for the convenienceSince we were told that they would deliver to Montana then we went ahead with their services just to find out two months later that they don'tWe were then forced to rent a uhaul and drive f

I was extremely frustrated with their unprofessionalism, incompetence, and inability to take accountability for their errors
9-29-problem date
8-5-purchase date
Several employees or reps were communicated with
Account-XXXXXXXXX
I spoke with them about a past due statement sent in the mail in error because they had my grandmother's card on file and an agreement date to draft the fundsThe informed me that their system had a glitch and did not take the paymentOf course when they tried over the phone, it didn't go through because it was the end of the month and my grandmother is on a fixed income, so therefore the money isn't availableShe is coming upon another month which another bill wil be due and she can't afford to make a double paymentThey claimed the best they could do is put her on a payment planWhen I told them that she has a certain amount a month to work with and she is years old and can't afford to be inconvenienced by their errorAccording t

Irregularities in billing processes including overcharging and unauthorized credit card chargesPhone calls involve changing explanations
In we contracted for a PODS container, receiving paper statements and paying monthly by checkInexplicably in an additional $monthly charge was addedI made calls to remove it; it later reappeared and I made more calls to remove the accumulating chargeOn 8/7/I was promised a credit for the unauthorized overcharges (Claim number XXXXXXX)Today I called to inquire about credit and was told by Billing that the inquiry to issue the credit was cancelled, also inexplicitlyOne representative said the inquiry was cancelled but wouldn't have led to a credit in any event because such credits can't be issuedThis was an odd responseIn any event, two representatives said the credit would now be issued
Separately, PODS started charging my credit card without prior authorization or notificationIn response to a call from PODS in

My experience with PODS was a nightmareThey claim to be military friendly but I had to educate them on numerous occasions my service policy (USMC) for weight tickets because they were not aware that it is not the same for all servicesI also had to call on numerous occasions to get my weight tickets emailed to me because the service representatives kept promising me that someone would email me the tickets but that never happenedI would also not recommend PODS for the movement of Household Goods unless you are a professional moverThe PODS are poorly handled during transit and storage and that surely will end up destroying most of your furniture as it did with mineOverall, I do not recommend PODS to any service member or anyone who plans on moving their Household goods unless you want to take the risk of your furniture being destroyed and have the hassle of dealing with uninformed service representatives

When picking up the POD the driver knocked down my brick mail box on 5/18/The company has failed to respond about paying for this repair
I contacted POD's on 5/18/in the afternoon once I realized the mailbox had been knocked downI was given a claim number XXXXXXX and was told that the claim process generally takes 7-daysI emailed pictures of the damageon 5/19/I spoke with Jerry Dof PODS who is filling in as a mange in this areaJerry came to my home and took picturesHe said he spoke with the driver who said he wasn't aware that he had hit anything, and the jerry said the driver was a new driver only having been with the company monthsJerry was needing to contact his own supervisor about o how to make the repair and we discussed the fact the my home was being sold and the final walk through was scheduled for 5/24/The repairs would have to m be made before this date We discussed me having the repairs done and PODS reimbursing ne or the contr

Mishandling of items and severe misinformation/lack of communication
I was shipping my items from Boston to San Francisco, and I ordered their servicesI was told I will not be needing to do anything for the permits and delivery of the itemsI paid for them to handle the permits, which allows for the POD to be there for daysI planned my flights accordingly
They then called indicating I need to pick up the permits, which at that time I cannot anymoreIf they had told me earlier when I called initially, then I could haveThen they kept adding more requirements and at the very last minute (e.g., two days prior they asked me to put cones on the spot, even though the permits would not allow for this)
Then they said I can either choose for a delivery on 3/(with a pickup at some point on 3/10), or 3/with a pickup on 3/I asked for the day to decide, and when I called back, they chose to deliver it on 3/9, and I would need to do everything within hours (but it's a

RE: Requesting an escalation to arbitration department
RE: Requesting an escalation to arbitration department
Good Day,
First I would like to Thank You for The quick response to the issue I was having in regards to these chargesIt is the kind if response I am accustomed to experiencing with PODS:)
Unfortunately, I have run into a problem with one of PODS employees (Horresia M) In Feb/Mar a charge of close was wrongfully removed from my redwood accountWhen I brought it to POD attention, they apologized and returned a little over of the funds back to my account
When I called to find out why all the funds were not returned? I was told that they had no proof (on there end) that this amount (1600) had been removed They only showed the 900.00, which they promptly returned An incidence report was filed (XXXXXXX) and I was reassured of PODS commitment to its costumer and that all would be made right as soon as they had proof of the additional $

INFORMATION!!! LYING ABOUT SENDING OUT INFORMATION
IN AFTER MY FATHER DIED I REACHED OUT TO PODS TO GET A CONTAINERI DID RECEIVE MY CONTAINER AND I PACKED ITI DECIDED TO STORE IT AT MY FATHERS HOUSE FOR A WHILEAFTER GETTING LAID OFF OF MY JOB I CONTACTED PODS AND WAS SENT TO A LADY NAMED KELLEIGH HWHO WAS MY "ACCOUNT MANAGER" I SPOE WITH THIS LADY WEEKLY SOMETIMES MORE THAN ONCE OR TWICE A WEEK AND ALTHOUGH I WAS UNEMPLOYED FOR MONTHS WHENEVER I COULD I WOULD PAY ON MY CONTAINERONCE I GOT A JOB I STILL CONTACTED HER AND MADE PAYMENTS WHEN I COULDI HAVE NEVER RECEIVED A STATEMENT FROM THIS COMPANY EVER!!! ALTHOUGH I HAVE ASKED FOR THEM SEVERAL TIMES I HAVE NEVER RECEIVED ONESO IN MAY WHEN MSHWAS OUT ON ONE OF HER MANY VACATIONS I CONTACTED PODS AGAIN AND ASKED FOR A STATEMENT AND STILL NEVER RECEIVED ONEONCE AGAIN I WENT BACK AND ASKED KELLEIGH VIA EMAIL FOR A STATEMENT FIRST SHE LIES AND SAYS I DID NOT ASK ANYONE FOR A STATEMENT BUT LATER IN AUGUST SHE A

Doesn't deliver to location promised for storage continues to charge for unused pod unable to be picked up due to weather unhelpfulcustomer service
Payment through capital one problem started September multiple customer service reps only one I can remember was Mary payment amount 4,dollars phone number tied to account XXX-XXX-XXXX sales rep lied or used play on words to lead us to believe our pods would be stored in Tuscaloosa AL when we moved down from Westbury NY which lead to our stuff being stored in Birmingham AL wouldn't deliver to our house in Kennedy AL said it was outside the mile service area had to deliver to friends house in Tuscaloosa AL on unpaved surface now they can't pick up the last pod due to rain and continues to charge for unused pods in friends yard due to inability to pick up

PODS caused property damage to my driveway and refuses to repair it or give me thier insurance information to allow me to turn in a claim
On 1/23/PODS returned to our property to pick up PODS they placed on our property a week priorWhile picking up one of the PODS the driver drove up the corner of our cement pad and broke the cementAfter several months of going back and forth with the company and having it nearly impossible for a return call or return email, Kyle ***in thier Risk Management Department finally returned my call this morning to tell me that per the contract my mother *** *** signed, they do not cover the integrity of drivewaysI have asked several times for the name of thier insurance carrier as the carrier is the one who will be the one to deny the claimI should be able to turn in a claim to thier Carrier since they have refused to do so

I was told repeatedly that I could cancel my order without any penalty before 9/4/2016.I called to cancel on 9/2/& was told they can't give me any confirmation of my cancellation as the cancellation number/proof will arrive through email in 15-minsI never received cancellation confirmation & called againAfter learning they had entered my email incorrectly even though I clearly stated it THREE times, that they can't send another cancellation confirmationI now have no proof that I cancelled before my deadline & they have my credit card information! Do not give these people your private information they are scammers! All I want is proof of my cancellation should bogus charges appear on my credit card!
Account_Number: XXXXXXXXX

I was quoted a price for POD for a moveThen I was charged $moreWhen I asked them to remove my card, they refusedBait Switch
On Mon, Oct 15th I called the of PODS to enquire and possibly book two PODS for my moveI asked about the cost of Blankets, Insurance for the POD, and the cost of the POD itselfOnce I was certain that I could afford what they were selling; I booked the PODOf course, I was told by the woman that I should ABSOLUTELY book that day because PODS were being sent to help in the Hurricane relief and if I waited, I might not get a POD at all(BAIT)Toward the end of the call, I asked her to tell me exactly how much and on what schedule will money be taken from my accountI was told Oct31st, we would pay $- a charge for ONE POD, Blankets, and Insurance on the POD unit itselfThen on November 23rd, I would be charged $for the second PODIN total $I then asked if there were delivery fees or if that was includedI

When I booked PODS I was quoted that the redelivery of the POD would be $Now they are telling me it will be $to deliver my POD
On January 31, I got a quote and then booked for a POD to be delivered to my home, to be stored and then to be redelivered at a new addressThe quote was as follows: $to be delivered, $for storage per month, $to be redeliveredAt the time I told PODS I did not know where I would move and while it would not be out of state and would be local to my current locationPODS suggested that I used my current zip code as the final destination
Here is my customer and order number:
Cr: XXXXXXXXX
Order Number: XXXXXX
Today, May 24th 2018, I called to have my POD redelivered and was told it would cost $to deliver my PODI moved only miles from the original locationSo while I was expecting the delivery to be more, the drastic change in price is absolutely unprecedented and unacceptable
In the