Jones Auto Detailing Express Hand Wash

I am being overcharged, unfairly and without my knowledge or consentI have tried to resolve this with many phone calls and numerous PODS staff
ON 1/11/I placed an order with PODS Rep Tierra
To have a pod delon 1/p.u1/and stored
My rent was quoted $169a.mo + tax Also I would need to pay for the initial delivery ,pick up,& the final delivery of the PODAll of these fees including the first mo rent had to be paid in advance before any POD is DeliveredI agreed to these terms, and gave Tierra the VISA card info for payment
The POD was delivered as scheduled, we packed it , locked itPods did not show up the 19th so I calledThey apparently had too many orders and said they would need a few more days to P.Uthe PODI had scheduled that date , and had given my word to the owners of the property the POD would be gone by the 2oth , as the property had been sold , and we stood to be charged if we had not vacatedThey said they would tryand picked up the POD

I recently began renovation on my home, and in order to do so needed a place to store the contents of my home I therefore contacted PODS and requested a foot unit be delivered to my home for this purpose I was given a quote of $per month plus an additional $to insure in the event of damage When I spoke with them initially they indicated there was a fee for pick up and delivery of the POD of $ On 1/24/18, when they came to deliver the POD they brought a 16' unit and indicated they were out of 12' units but I would only have to pay for what I had ordered initially They proceeded to deduct $every month from my account.I contacted them the first week of July to inquire as to whether or not they would prorate their monthly fee if I were to request pickup after the next due date, and they indicated they would not They said that I would have to pay for a full month if I failed to request pick up before the 24th of the month, but so long as I gave notice befor

PODS is a deceptive business How is it possible that it is an A+ business here at Revdex.com when 46% of reviews here are negative? I called PODS to find out about the sizes of their containers to see if this would be a viable option for us We already have all of our stuff in boxes and so thought that instead of hiring a moving company, we could load a container ourselves I explained to the woman on the phone that I had a 3-bedroom house to which she replied that their largest container would suffice I even detailed the larger pieces we have Now, we don't have a house full of furniture and the third bedroom is really an office with only a computer desk and chair Our couch is a seater and we are a family of with a king size bed and single bed We do not have much furniture because we move often, so I'd say our house is not the average 3-bed American house This woman assured me that their container would be what we needed and so I purchased the rental agreement Their 16-foot container arrived at the date agreed, but I was in shock to see its size! I looked at the volume of my boxes and furniture and concluded that I'd need at least one more container of the same size to fit my house in, or maybe even more Now, I'm not an expert on truck sizes and volumes of containers, so I trusted the customer rep at PODS Bad idea I called PODS back within minutes of the delivery and asked them to retrieve the container right away They told me that their largest container fits a "4-room house," so basically "bedrooms, a living room and a dining room," and I quote Well, like I said, our third room is an office with a desk and chair, so we could say ours is a "4-room house." And considering we have less than the average family, how in the world could they say that this fits a 2-bedroom house? PODS had no apologies to offer and told me that they would charge me the delivery fee anyway, a $value plus tax and that they would reimburse me only the monthly fee I agreed to pay for the delivery fee; however, later I noticed my credit card had been charged another fee of $163.20, something I had never been informed I would be charged It turns out this was the pick up fee So, PODS misleads their customers about the size of their containers and gets to charge them excessive delivery and pick up fees This is certainly one way to profit because these fees of delivery and pick up are about 43% more than one monthly fee! In addition, PODS' customer service is impolite and insensitive to their customers' needs The last person I spoke to about the extra pick up fee, someone called Jose, was very uncooperative and rude by raising his voice over the phone PODS also is smart enough to hide as much as possible its business practices by not allowing customers to contact them in writing Their website will not provide a customer email address or even a physical address to their customer service department I called some numbers provided here at Revdex.com.org for their headquarters and asked for a customer service email address or even a physical address The person on the phone replied that she did not have an email address or physical address for a customer service or complaints department I called PODS back to ask for an address and was on hold for over minutes and no one picked up the phone I had also spoken to other customer representatives from PODS on the day of my complaint, Carlos and Clifton The first had said I'd be reimbursed the monthly fee and would be charged only the delivery fee The second would not confirm this and said he could not reach the department that resolves the issue and that he would call me back later that day He never did I will never use PODS again and will make sure their deceptive practices will be known throughout There are negative reviews all over the internet about PODS I only wish I had done my research first

To whom it may concern, I am writing this based on the lack of coverage for damage of personal goods that were stored in a PODS Unit for the period of late September through Early March.My Mother-In-Law, *** *** filed a claim in March with the company concerning a leaking container that was stored by PODS from September to March 2017.When this container was delivered on March 10th 2017, it was immediately emptied that day by Myself and my wife and we found a mattress soaked and also water and snow in the PODWe took pictures and video of the issue and the claim was sent forward to the company.Recently my Mother In Law had not heard back from PODS on this claim and she called to find out what was going on after almost monthsAll she was told by MrMike W*** was that the claim was denied and there was no explanation.At this point, My mother In Law asked me to look into this issue based on their lack of assistanceI placed multiple calls to MrWon the issue and only

My pod was supposed to be delivered on June 14th between 2-5pmI received no call from the driverAfter 5pm, I reached out to corporate and they assured me my pod was still being deliveredWe had a moving crew at our home waiting for this deliveryAt almost 8pm I heard from the Wilsonville location that they were going to miss my deliveryFrustrated that I had spent money for movers for hours, I asked for my delivery fee waivedHe assured me he would credit it back and it would be dropped off first thing in the morning and picked up the same dayIt was not picked up until MondayI was still assured my fees would be waivedTwo days later I received a call from the location asking about my experienceI explained it to him and he assured me he would credit meSure enough I was charged and after leaving multiple voicemails for who I spoke withI finally reached him today, July 12thHe told me there was nothing they could do and I was out of luckI asked for his supervisor,

PODS overcharged us by over $then after agreeing to refund us $they instead billed us an additional $No refunds have been made
PODS overcharged us by over $and when we called to conplain they agreed that they ha made several mistakes wnd would refund us $ We waited for a week for the money to come back into my account when instead of a refund I found they ha billed me an addition $for nothing! We called and the manager said he would immediately void the second charge and work on our initial refund of $ Neither charge has been voided and we are not in over $1100!!! They have messed up our finances so badly and they don't careHow am I supposed to buy food for my children when they have stolen $from me!!

PODS put a charge on our credit card, and then became angry when we tried to get them to return the money
We sent up and order to rent a POD and gave them our credit card information at that time Before the POD was delivered, the order was cancelled by PODS because they said they couldn't deliver it to our house Over a day after the order was cancelled, PODS charged our credit card over $ When I saw that I called PODS The billing deptwas not interested and refused to address the issue,(talking about everything except the illegal charge)Customer service was even worse They became angry and aggressive when I tried to talk to them about this improper charge...constantly yelling over me and refusing to do anything When I asked to speak to either the legal dept or the corp offices, I was told "I am the only person you can talk to"....this was repeated with about representatives and supervisors....obviously this is what they are trained to do when a charge i

Made a reservation with company Gave company my credit card Company didnt notify me and cancelled my move
I called the company to get a quote on my move from *** I got pricing, confirmed my starting zip code and address, and my final zip code and address All contracts were set, prices agreed upon, and I gave them my credit card
I called in recently to make a slight alteration to my move, and was told they are no longer servicing my area They cancelled my move on me, leaving me only weeks to find a new moverand they didnt even notify me!! Had I not called in, I would have had nobody show up on moving day and I would be completely SOL

I contracted PODS to store a container for per monthWithout notice they have raised the monthly price to per month
Product_Or_Service: Storage of container box

Money was deducted from my account without authorization
On March 14th I paid PODS in full for all premiums due to their companyOn March 17th there was an unauthorized amount of that was drafted from my accountThis amount was not my monthly payment amount of it was supposed to be a prorated credit to my account not a debitI had reached out to customer service specialist, supervisors and my case manager more than times in reference to my refundI was promised multiple times that I would be credited back to my account and never wasWhat happen was a call center rep made me two accounts my old due date was the 7th and she changed it to the 17th I was being billed twice for the same PODNo one was on one accord within the billing department which caused me to have to explain the situation several times and be placed on extremely long holds with no resolutionMy case manager Terry has still yet to call me back after several phone calls and I have since received

Made a call today to get a quote from the mainland to HawaiiGot transferred from some number to Laura on the Hawaii team @ 877-770-on 10-@ HST and she was probably the most rude person I have ever dealt withShe had no answers for anything other than "thats company policy" which you could tell was only because she knew nothing of an actual answer
She was also very combative when asked a few simple questions by saying sir, sir , sir while interrupting my questionsRude to say the least and something funny, they just expect you to agree to a $quote after treating you like that? Trust them with all your worldly possessions and accept that type of treatment???? Most definitely NOT..!!!!
Was going to go with them out of default kind of but since the treatment was so pathetic I decided to do some research - complaints of the last years and only or so resolved?? Not to good of a records of them handling worldly possessions
So with the bad customer service and the research - *** was the better choice and by far a better rate for the move as well
Very aware this will fall on deaf ears but if I reach ONE PERSON and they make a well educated decisions based on this - my task has been completed!
TRUE MAHALO to all

A PODS driver crushed the drainage pipes buried in the lawn near the driveway PODS has not responded to our incident report for months
On or about July 16, 2015, I entered into a contract with PODS for a July 30, delivery of a self-storage container to my Ohio residence and an August 1, pickup to that container for storage of the container by PODS at its storage facility on Kemper Road in Cincinnati, Ohio Pursuant to the terms of the contract, PODS delivered the container to the Ohio residence on July 30, and picked up the container from the Ohio residence on August 1, for storage at its Kemper Road facility until further notice from me as to redelivery
Pursuant to my January request, PODS redelivered the container to my mine and my husband's Kentucky home at *** Cutters Trace, Melbourne, Kentucky XXXXX on January 29, At that time, the PODS driver drove the truck containing the container up the lawn nearly the entire length of the driveway, ca

PODS have debited my account for a full months rent for days of use
My storage unit is being delivered in one weekI have paid all the transport and delivery fees on time as scheduledToday (2/23/2108) my account was debited for a full months rentI asked for a refund on a pro-rated basisI was told in chat by customer service rep that PODS does not prorate rentThis was a complete surprise to meWas told to call customer service number but no one answered

Won't deliver to my new address
When I originally set up my POD account in November 2015, I told the woman who I spoke with that I didn't know where the new address would be, as we were still looking She said it wouldn't be an issue, they'd store the POD at their location in Longmont, CO, and that when we did find a new house, to call and they'd deliver the POD
When I called on February 10, to have my POD delivered to my new house, I was told that they don't service the area I asked what my options were, and was told that either they could deliver it back to the address that I had it picked up from, which is a house I no longer own, or that I could drive almost hours out of my way to their storage facility to pick up my stuff
Neither of these is a good option I obviously can't have it dropped off at a house I sold, and it will cost significantly more time and money to rent a large moving truck to go to their facility, move my things, then drive and move my things

Container delivery delay and billing issuesBank account shows random charges and refunds
My wife and I were using Pods to store a container locally in *** before requesting to have the container transferred to ***Around the middle of March when I placed the order Pods stated that the container would be shipped the first week of April (guaranteed this part), stored locally in the new location (Denver area), and then be delivered to our home on April An individual from the company was confused as to whether we wanted our container shipped or to have an empty container shipped to Denver from ***After confirming the order the representative from Pods once more guaranteed that the container would be shipped the first week of April though the delivery date could not be guaranteed though was still set for April As such, I called numerous times before April to confirm the orderAround April I received a brief phone c

The storage that was provided was damaged and therefore due to weather my personal property was damaged as well, and never delivered
I have attempted to utilize pods services despite all the negative reviews I've read online, because of course to each their own opinionHowever, this has been the worst experience of my life to date and I am years oldFirst and foremost I suffer from severe back pain due to spinal fusion and multiple spinal rods implanted into my spine, and I do suffer from severe anxiety and panick attacks which are majorly caused by stressMy husband and I decided to move to Orlando for an easier life leading to retirement, but PODS made this process extremely difficultI paid for all the necessary services to provide me with ease in order to complete this move from New York to Orlando, however it was more difficult than everPODS provided me with a damaged container which I have pictures off, that let water enter while my property was in there, we're talking

PODS agreement with me differs from what they withdrew from my VISA account An investigator from PODS keeps telling me that I need to contact billing because they have no contact with billing I don't know the number for billing Don't know how to find the number Investigator just kept saying I need to contact billing but never gave me a phone number, nor offered to give me a phone number Additionally they have charged me for insurance on the contents of the PODS and claim I agreed to that charge There were PODS and their claim is that even though I agreed to be charged for the insurance fees for both PODS they decided that they would only charge me for one I am being given the run around I hope that you can help me
Product_Or_Service: PODS delivery of personal item

I booked the company's service all the way back in June for a one-way move from *** *** same day delivery/pickup in *** on 8/and same day delivery/pick up in DC on 8/All the way until the day of the pickup, they have told me that everything is in order for my scheduled delivery/pickupOn the day of the delivery/pickup around 8:30am my time, I called the company again and they have again confirmed that the delivery window is between 10am and 2pm, as they have indicated in the email they sent to me the day beforeAt 11:11am however, I got a call from the company, saying that not only can they not do the same day delivery/pickup, they might not even be able to deliver the container on that dayA little later, they notified me that they will be able to deliver the container, but they will not be able to pick it up until the next daySince I live in an apartment building, it took me a while to secure a solution with my apartment building regarding the contain

Refusal to deliver POD due to distance
In February 2016, I contracted with PODS to deliver a POD and then store it We were not sure where we were moving to, either Georgia or northern Michigan, plus I needed to have surgery and then went into rehab to heal In May we found our new home in northern Michigan On July 5, 2016, I contacted PODS to make arrangements to have our POD delivered on July 11, All details were given and arrangments were made Upon arriving home from Chicago, on July 12th, (went to Chicago for another medical procedure)our POD had not been delivered After many calls to various people, I received a phone call from Joseph *** (sp?) informing me that they would not be delivering our POD due to distance and that it was out of their delivery area How is it that they can deliver from state to state, but could not deliver our POD approximately miles? MrGsaid we were more than welcome to come and get our furniture, as they were not holding

I had used the PODS service twiceLast time I used it, it became a nightmareI used of their containers to keep my household goods for approximately monthsThe process was easy and it ended on Feb 5th Once I was done moving all my belongings to the new place, I called PODS to have them pick up the container back on Feb5thI was also told that my presence was not needed and that they were familiar with the location, and that they would pick up the container in the AMI was also contacted by the local PODs driver to verify the pick up and once again he acknowledge that my presence would not be neededOnce the process was supposedly completed I was charged a termination Fee of during the Month of FebruaryI discovered during March that I was once again charge a fee of I contacted PODS at the regular number to find why I was been charged and the lady immediately told me that I was credit with the amount back on March 12th, however it was lie because when I check my bank account there were no creditI called back and she told me that I needed to check with my bankI called my bank and verified that no credit was providedI called a third time on the 27th of March and was told that the reason I was been charge was because my container was not returned I then ask why was I been charged the termination FeeI requested my money to be return immediately She advised that an investigation would be generatedI don't think any internal error within the PODS company should not be a liability to the customerI requested a supervisor and got Mr Kasey Bruce/Call Center Operations Supervisor IIHe notified me that he would generate the investigation and that he would try to work with the local PODS site where the container should reside to find an answerI let him know that I should not be held liable for their internal errors and I requested my money backTo this date I haven't receive my money backI received the following email from the supervisor: From: Kasey Bruce [mailto:***@pods.com]
Sent: Friday, March 30, 11:AM
To: ***, ***
Subject: RE: phone number XXX-XXX-XXXX
________________________________________
WARNING: External emailPlease verify sender before opening attachments or clicking on links
________________________________________
Hello Mr***, I have stopped the billing for the monthly chargesThe location is still investigating the situation and until it's resolved I am not able to credit back anything I will be in touch as I find out more
Once again my money (the customer) should not be held for an internal error within PODSI feel this is a disrespect towards the customer