Jones Auto Detailing Express Hand Wash

PODS have debited my account for a full months rent for days of use
My storage unit is being delivered in one weekI have paid all the transport and delivery fees on time as scheduledToday (2/23/2108) my account was debited for a full months rentI asked for a refund on a pro-rated basisI was told in chat by customer service rep that PODS does not prorate rentThis was a complete surprise to meWas told to call customer service number but no one answered

A PODS driver crushed the drainage pipes buried in the lawn near the driveway PODS has not responded to our incident report for months
On or about July 16, 2015, I entered into a contract with PODS for a July 30, delivery of a self-storage container to my Ohio residence and an August 1, pickup to that container for storage of the container by PODS at its storage facility on Kemper Road in Cincinnati, Ohio Pursuant to the terms of the contract, PODS delivered the container to the Ohio residence on July 30, and picked up the container from the Ohio residence on August 1, for storage at its Kemper Road facility until further notice from me as to redelivery
Pursuant to my January request, PODS redelivered the container to my mine and my husband's Kentucky home at *** Cutters Trace, Melbourne, Kentucky XXXXX on January 29, At that time, the PODS driver drove the truck containing the container up the lawn nearly the entire length of the driveway, ca

Won't deliver to my new address
When I originally set up my POD account in November 2015, I told the woman who I spoke with that I didn't know where the new address would be, as we were still looking She said it wouldn't be an issue, they'd store the POD at their location in Longmont, CO, and that when we did find a new house, to call and they'd deliver the POD
When I called on February 10, to have my POD delivered to my new house, I was told that they don't service the area I asked what my options were, and was told that either they could deliver it back to the address that I had it picked up from, which is a house I no longer own, or that I could drive almost hours out of my way to their storage facility to pick up my stuff
Neither of these is a good option I obviously can't have it dropped off at a house I sold, and it will cost significantly more time and money to rent a large moving truck to go to their facility, move my things, then drive and move my things

Made a call today to get a quote from the mainland to HawaiiGot transferred from some number to Laura on the Hawaii team @ 877-770-on 10-@ HST and she was probably the most rude person I have ever dealt withShe had no answers for anything other than "thats company policy" which you could tell was only because she knew nothing of an actual answer
She was also very combative when asked a few simple questions by saying sir, sir , sir while interrupting my questionsRude to say the least and something funny, they just expect you to agree to a $quote after treating you like that? Trust them with all your worldly possessions and accept that type of treatment???? Most definitely NOT..!!!!
Was going to go with them out of default kind of but since the treatment was so pathetic I decided to do some research - complaints of the last years and only or so resolved?? Not to good of a records of them handling worldly possessions
So with the bad customer service and the research - *** was the better choice and by far a better rate for the move as well
Very aware this will fall on deaf ears but if I reach ONE PERSON and they make a well educated decisions based on this - my task has been completed!
TRUE MAHALO to all

1) delivered to the wrong spot2) did not keep proomised time times for pick up
When I initially signed up for pods they had my unit delivered to the wrong location when they have specific instructionsWhen I called them back to move it where I wanted them to move it in the first place I had them read back the directions I gave them and ask them why this was not doneThey had no excuseWhen I scheduled for pickup they gave me a three-hour window from p.mto p.mand the driver showed up at a.mI was not ready at that time because they told me a different time windowI then begged the driver to stayHe could not stay more than minutesAt that time all of the people that I hired had to hurry up and Rush everythingI did not get to fit everything in my pod because I had no timeI was also promised that I would get my pod delivered to my new place the same dayWhen I called customer service and tell them what happened they also informs me that I wouldn't get my pot

I booked the company's service all the way back in June for a one-way move from *** *** same day delivery/pickup in *** on 8/and same day delivery/pick up in DC on 8/All the way until the day of the pickup, they have told me that everything is in order for my scheduled delivery/pickupOn the day of the delivery/pickup around 8:30am my time, I called the company again and they have again confirmed that the delivery window is between 10am and 2pm, as they have indicated in the email they sent to me the day beforeAt 11:11am however, I got a call from the company, saying that not only can they not do the same day delivery/pickup, they might not even be able to deliver the container on that dayA little later, they notified me that they will be able to deliver the container, but they will not be able to pick it up until the next daySince I live in an apartment building, it took me a while to secure a solution with my apartment building regarding the contain

Made a reservation with company Gave company my credit card Company didnt notify me and cancelled my move
I called the company to get a quote on my move from *** I got pricing, confirmed my starting zip code and address, and my final zip code and address All contracts were set, prices agreed upon, and I gave them my credit card
I called in recently to make a slight alteration to my move, and was told they are no longer servicing my area They cancelled my move on me, leaving me only weeks to find a new moverand they didnt even notify me!! Had I not called in, I would have had nobody show up on moving day and I would be completely SOL

I contracted PODS to store a container for per monthWithout notice they have raised the monthly price to per month
Product_Or_Service: Storage of container box

Money was deducted from my account without authorization
On March 14th I paid PODS in full for all premiums due to their companyOn March 17th there was an unauthorized amount of that was drafted from my accountThis amount was not my monthly payment amount of it was supposed to be a prorated credit to my account not a debitI had reached out to customer service specialist, supervisors and my case manager more than times in reference to my refundI was promised multiple times that I would be credited back to my account and never wasWhat happen was a call center rep made me two accounts my old due date was the 7th and she changed it to the 17th I was being billed twice for the same PODNo one was on one accord within the billing department which caused me to have to explain the situation several times and be placed on extremely long holds with no resolutionMy case manager Terry has still yet to call me back after several phone calls and I have since received

PODS has failed to redeliver my container to me No valid reason has been given, other than 'System Issues'
PODS has not redelivered container to my new address near Lansing MI (from El Paso TX),has missed two prior delivery datesNo one is able to tell me where it is currently located
Summary:
-01/07/16: Called for pickup of packed containerTried to schedule redelivery to new addressCSR said she could schedule pickup for 01/11, and final delivery for 01/(she stated road time was 8-days)Due to their new system, she could not add my new address, but said she would have it delivered to Lansing site, asked me to call back following week so my new address can be input
-01/11: Container picked up from my old addressDriver stated he was late because new system did not send any daily pickup/dropoff info over to the warehouse system until noon
-01/14: Called to give my new addressCSR stated she input address, and someone from Logistics would call to schedule delivery

I am having service and billing issues with PODSI have been told different delivery dates, now they are threatening not to deliver my belongings
I signed up for a POD rental in July I called and needed a pod to rent and be delivered to Orlando from JacksonvilleI was told a local delivery would be better pricingWhen it came to have my POD delivered to Orlando, I was told that it was a long distant move and I would be chargedI paid the long distant fee and am now being told I would need to pay another month of serviceThey gave me a delivery date of 6/23/and then emailed me and said they need to change the delivery date to 6/and I would be responsible for paying a monthly charge for July (6/20/- 7/20/16)I have called multiple times and have been put on hold or transferred countless times resulting in phone calls well over an hour at a timeService is horrendous and to extort payment to receive my belonging back is unethicalThey demand new contracts signed ot

PODS agreement with me differs from what they withdrew from my VISA account An investigator from PODS keeps telling me that I need to contact billing because they have no contact with billing I don't know the number for billing Don't know how to find the number Investigator just kept saying I need to contact billing but never gave me a phone number, nor offered to give me a phone number Additionally they have charged me for insurance on the contents of the PODS and claim I agreed to that charge There were PODS and their claim is that even though I agreed to be charged for the insurance fees for both PODS they decided that they would only charge me for one I am being given the run around I hope that you can help me
Product_Or_Service: PODS delivery of personal item

I am being overcharged, unfairly and without my knowledge or consentI have tried to resolve this with many phone calls and numerous PODS staff
ON 1/11/I placed an order with PODS Rep Tierra
To have a pod delon 1/p.u1/and stored
My rent was quoted $169a.mo + tax Also I would need to pay for the initial delivery ,pick up,& the final delivery of the PODAll of these fees including the first mo rent had to be paid in advance before any POD is DeliveredI agreed to these terms, and gave Tierra the VISA card info for payment
The POD was delivered as scheduled, we packed it , locked itPods did not show up the 19th so I calledThey apparently had too many orders and said they would need a few more days to P.Uthe PODI had scheduled that date , and had given my word to the owners of the property the POD would be gone by the 2oth , as the property had been sold , and we stood to be charged if we had not vacatedThey said they would tryand picked up the POD

To whom it may concern, I am writing this based on the lack of coverage for damage of personal goods that were stored in a PODS Unit for the period of late September through Early March.My Mother-In-Law, *** *** filed a claim in March with the company concerning a leaking container that was stored by PODS from September to March 2017.When this container was delivered on March 10th 2017, it was immediately emptied that day by Myself and my wife and we found a mattress soaked and also water and snow in the PODWe took pictures and video of the issue and the claim was sent forward to the company.Recently my Mother In Law had not heard back from PODS on this claim and she called to find out what was going on after almost monthsAll she was told by MrMike W*** was that the claim was denied and there was no explanation.At this point, My mother In Law asked me to look into this issue based on their lack of assistanceI placed multiple calls to MrWon the issue and only

PODS put a charge on our credit card, and then became angry when we tried to get them to return the money
We sent up and order to rent a POD and gave them our credit card information at that time Before the POD was delivered, the order was cancelled by PODS because they said they couldn't deliver it to our house Over a day after the order was cancelled, PODS charged our credit card over $ When I saw that I called PODS The billing deptwas not interested and refused to address the issue,(talking about everything except the illegal charge)Customer service was even worse They became angry and aggressive when I tried to talk to them about this improper charge...constantly yelling over me and refusing to do anything When I asked to speak to either the legal dept or the corp offices, I was told "I am the only person you can talk to"....this was repeated with about representatives and supervisors....obviously this is what they are trained to do when a charge i

I was new to PODS and stored my entire life savings into a X unit as I planned to be out of the country after the sale of my home and serious health issuesUpon my return I noticed many broken and damaged itemsI was exhausted from my day drive and put many items by the curb as garbage day was the next day That was the least of my problems with PODSAt first I decided not to file a claim as I hadn't gone through my entire unit and didn't realize how much damage there was as I was renting a room and only taking what I needed out at firstI decided to get rid of the two larger items and sold at a reduced cost due to scuffs and scratchesI had packed my unit very well and had professional helpI showed it to the PODS driver prior to closing it and he agreed it looked fineI decided to lease an x unit and planned the pick up within a few days of arrivalBy the time I emptied the unit into the new one I noticed so much black soot on my itemsI had to return more time

Excessive Billing and Unauthorized Charges
First, in February when the company changed their billing system, there were inconsistent billing issuesAt the time my account was up to date, and yet I received a collections call requesting payment for a month of free storage that was included in my original deposit for said storage timeThe call sounded "fishy", as the way to account rep explained it, it appeared that my account was charged twice for a month that should have been included in the original depositAfter continuously seeking clarity on the issue, because no one could clarify why the wording seemed to imply double charging, I moved on with paying on my account in the way that I understood my account should have been chargedBut I now find that I should not have moved forward, as my invoices and payment documentation do not properly reflect my initial payments and depositI still cannot put together what charge went where and how
It was a disappointment to see that a

My pod was supposed to be delivered on June 14th between 2-5pmI received no call from the driverAfter 5pm, I reached out to corporate and they assured me my pod was still being deliveredWe had a moving crew at our home waiting for this deliveryAt almost 8pm I heard from the Wilsonville location that they were going to miss my deliveryFrustrated that I had spent money for movers for hours, I asked for my delivery fee waivedHe assured me he would credit it back and it would be dropped off first thing in the morning and picked up the same dayIt was not picked up until MondayI was still assured my fees would be waivedTwo days later I received a call from the location asking about my experienceI explained it to him and he assured me he would credit meSure enough I was charged and after leaving multiple voicemails for who I spoke withI finally reached him today, July 12thHe told me there was nothing they could do and I was out of luckI asked for his supervisor,

Had a great experience! They were quick on delivery, arrived when expectedReasonable pricing, a very convenient way to move, especially if storage is needed in between homes

When I initially called to place the order for the POD, I informed the gentleman that I was moving from Texas to Florida He asked me if I would need storage and I confirmedWhen he asked me for the re-delivery address of the POD I informed him that I do not have one yet because my husband and I will be buying a house in the Orlando area I informed him that I could give him the address of the location where will be staying until we buy our house Being that I am moving to state that I have never lived in and am not familiar with the area, he should have recommended to have my container stored in Orlando Instead he stored it based on my temporary address and then PODS charged me $to transfer the container from Ocala to Orlando I called PODS to voice my frustration about the lack of concern to do the right thing for the customer and they submitted an complaint escalation Lilian Bcalled me (who was no help at all) and told me that she listened to the recording from when I