Jones Auto Detailing Express Hand Wash

charged for cancelled move after speaking with cust service times
POD delivered a ft container on 3/for my long distance move on 3/I determined it to be too small for my move, so I cancelled the long distance move with PODS on 3/the rep assured me (after confirming with her supervisor) that I would not be charged anything since I cancelled within their hour cancellation windowI scheduled with her, to pick up the empty container on the 17thAs of 3/on the website, the scheduled pick up is still 3/and my amex was charged the full long distance move cost of $
I called PODS at 8:am on 3/to discuss the charge and again, change the pick up date for the empty POD to the 17th.I spoke with Frank a supervisor who is telling me that I was charged days prior and the order can not be cancelled until the empty pod is picked upThis is completely the opposite of what I was told by the female representative I spoke with on the 11thI requested a review of

I signed with PODS to move from St***,***
My container was supposed to be delivered on June 15,In the last minute they said they could not deliver it as the forklift was broken in their ware houseThey kept on delaying itMe , my wife and year old suffered a lot without my household stuffVery poor response from the companyI had no bed or stuff to cook at home and eat outside everyday
They finally delivered on the June 24th after daysHours on the phone line everyday uncertain when my stuff will be deliveredI could not reach any higher official to contactI had to contact the *** number everytime in Florida and put on hold for along timeThe company is totally irresponsibleFinally when I asked for compensation , I was told some one will contact me, no one didIts more than weeks since I called them
please do the needful
Order_Number: XXXXXX

Terrible service, do not use PODS The entire process from start to finish was nothing but horrible I told them exactly what I had down to the measurements of my furniture and I was recommended one foot pod When the pod got there the driver tore up the grass The loaded showed up and immediately told me it wasn't large enough I called to see what my options were since it was their mistake and I was told I could get a 7ft pod for almost the same price as the 16ft Obviously I wasn't going to do that and order more loading services I had to rent a uhaul and storage locker Wasted time, money and defeats the purpose if having movers When I requested a drop off of the pod I was then told they won't drop on Wednesdays No one bothered to inform me one this when I got the quote Then I had to push everything to Thursday I also had to request a morning delivery which they charge an additional $ I called the day before to verify to be safe since the website wasn't updated Keep in mind that every time I called prior it was at least a minute hold to speak to someone This night I was on hold for minutes Only to be told that they weren't sure what time the delivery was Then after pushing more she reads the notes and claims it's 730am to 1030am The next morning it updated online to show to 330pm I called and waited another minutes to find out that again they gave me incorrect information The rep calls the delivery manager Mark and he tells her it will be there before At 1206pm I got the pod, paid for unloaders to stand around until it arrived and got dropped We call back and waited another again to finally speak to another supervisor who argued with us claiming that we shouldn't have had movers same day and everything was our fault Unbelievable for a "supervisor" to be so rude and disrespectful Again it was a battle just to be refunded for the extra money to get a morning delivery

Very pleased with Pod all around serviceIf needed again will be a returning customer

Overcharging for a service that was never delivered or transferredNo refund made or agreed upon
This is regarding account number XXXXXXXXXWe have been charged for the delivery and transfer of a POD that was never delivered or transferred at allThe disputed amount is $2167.60+TN taxI have spoken to many customer service agentsAlso, higher customer resolution team members including Jeff D., a man by the name of Lyle, and Corrine KEach have all made promises to resolve and refund on this overchargeI did receive an email from Corrinee Kon 02/17/stating a refund in the amount of $was to be refundedWhich never was refunded at allI emailed her back disputing the amount to which she never responded nor returned any of several phone calls I put in directly to herLeaving voicemails alsoJeff Dcontacted me on 02/23/to inform me of a refundWhich was below what the original email sent from Corrine stated and that they would dictate the way the funds would

Taking an unauthorized payment, with no prior contact of final charges
While pods was undergoing a computer program problem they were unable to accept paymentI called them everyday for weeks to make a payment speaking with several different agents and getting different pricinh from eachA supervisor told me of the computer issues they were experiencing and told me I would be contacted by email once resolved and would have my bill for payment and no charges would be taken until contact was made with meThid all occurred in the month of FebruaryWhile checking my bank account one dunday morning I discovered pods had emptied my checking account almost to the penny with no consent this occurred in aprilI called pods monday morning with no answers of why or who took the payment or if it was intentional or a computer problemThe agents over the course of thr next days all unable to give me answers and very apologetic would say let me transfer you to my supervisor and would alway

I ordered pods for my long distance move from Florida to MaineThe pods driver in Maine refuses to deliver my third pod stating it's over weight, so I personally emptied it as much as I could with my truck and they claim it's still too heavy to deliverNow keep in mind it came all the way from Florida to Maine, but cannot be delivered miles from Portland to Lisbon'??? What exactly did I pay for if I have been forced to empty the Pod myself'??'How was it not a problem from my home in Florida to a storage facility then to Maine'?? Why would they demand I empty it myself make me rent a Uhaul truck and not inform me it's not available on Sundays'? This has been the worst moving experience ever, very unprofessional and they won't even reimburse me for all the charges and now my new expenses...this is advertising to say the least
Product_Or_Service: Storage/delivery
Account_Number: XXXXXXXXX

The online booking process does not advise what to do in the case of a move to an unknown zip code resulting in incorrect bookings and fees
Utilizing the PODS website I ordered the delivery of a POD storage unit to my address at the time for an upcoming relocation to an undetermined location due to my jobOn the website in requires a destination zip code but does not advise there or in the FAQ what to do in the case of an unknown zip codeI used the current zip code, unknowingly creating a local fee not a long distance feeAgain, the website did not clearly communicate there would be a difference in the fees or the need to book over the phoneSince it is I assume everything can be done over the internet and if I am not told to call customer service I wontOnce I called a couple months later to get my POD delivered to a new address I was told that my contract was set up wrong and that I would have to pay a transfer fee and even the monthly charge I had been paying was higher

Misinformed at time of scheduling services and mistreated during follow up from initial misinformation
My family was preparing for a cross country move from Santa Rosa, CA to Madison (area), WI and needed storage until our new residence was establishedI called PODs for a quote on August 17th around 1pmI told the agent I was looking for a quote for large 16' container and also a small containerHe asked me how many bedrooms I was moving from and if the rooms were heavily furnishedI responded with bedrooms and yes, heavily furnishedI was assured 1, 16' container would be "more than enough." On 9/the delivery truck arrived, empty; the driver said he was there for a pick-upMy husband corrected him that it was a delivery for the AM and a same day pifor later that dayThe driver left and returned later with the 16' PODWe hired movers through Pack and Load services, which was a recommended company through PODsOnce our movers arrived (at 10am) they quickly got

I reserved two POD containers for our home move I cancelled the service the day before delivery and days later, I still do not have my refund
I had two POD containers scheduled to be delivered to my house on November
On November 21, I called and cancelled my order and was told I would have a full refund in 3- days
November 28, 2016, still no refund, so I called back in to check on the status I was told my refund wasn't processed and it would be 3-more business days until I receive it
12/1/16, I called back in to check on the status and was told, "I am sorry sir, those refunds were never even entered into our system." I was then refunded immediately, but then recharged the full amount I was told that was accidental and would be refunded the next day
12/5/16, the recharge was never refunded, so I called back the same customer service rep I talked to him for minutes and then out of nowhere, I was transferred to a different rep and was told to

Pods delivered on time, placed the pod where I would have maximum accessibility, and didn't bother me with repeated calls concerning moving moving dateSince I kept the pod several months, rates were not altered or disputedThe final piday was available one day after the end of the billing cycle, but I was not charged the additional monthPODS provided a pleasant experience, with reasonable ratesI would gladly use them againThank you for your professionalism and availability

Serv.Repres.quoted a discounted rate via phone,contract was misleading with specifics.Price they're charging is 3x's the quoted amount.NO resolution!
March called different companies for price quotesMoving 6/27/ PODS quoted via a min phone conversation a discounted 3mo rate of $I set up delivery date for 5/27/and paid $they emailed contract,I went online 5/to change delivery date, PODS never called prior to delivering and delivered POD on the wrong date.Called coand no one got back to me.June they billed another $258, I called to inquire about why they were biling me againThey now are saying its a $each month rate, which is different then my intital conversation with representativeAfter an hour and being passed off to several resolution specialists, they put an incident report in and said it would take 72hrs to be reviewed and get a responsedays later no resolution; more phone calls,again put on hold mins or more each call and passed o

PODS made numerous errors in pricing, scheduling, and billing for our orderEven after we canceled our service with them and emptied out our storage POD, they continued to charge usCustomer service was unable to help, and billing and collections was rude and completely unwilling to admit they could have made a mistake and refused to even review the evidence I offeredSo after numerous calls over a period of several weeks, we gave up and reversed the incorrect, excessive credit card chargesPODS challenged this and the charges were put back by the credit card companyI then compiled an extensive document with invoices, letters, a phone log, and a spreadsheet illustrating where the errors in billing had been made, and the credit card company finally sided with us and reversed the chargesAfter that, I did not hear from PODS for over months and thought the issue was finally resolvedHowever, yesterday we received an email from them saying that we had a past due bill (we have not

PODS failed to reserve my parking meters for my move after I gave them all the necessary information needed to reserve to meters
PODS failed to reserve my parking meters for my move after I gave them all the necessary information needed to reserve to metersOn 5/I was told I needed to provide meter numbers as soon as I can (no specific timeline was mentioned)I provided the meter numbers on 5/My POD was scheduled to be delivered on 6/On 6/1, one day before my delivery day, I called to confirm my move and permit were all in good orderPODS told me that everything was in good order and that my POD will be delivered appropriatelyOn 6/the POD came and the meters were not reservedMy POD left and I called PODS asking them why it wasn't reservedThey said they did not know why and that it wouldn't be reserved until next weekI asked why the customer service representative said everything was in good order on 6/They said they didn't know why he said thatI asked wha

I am continually being billed by this company for $charged to my credit cardI used the services of this company January thru April The repeatedly overcharged meI tried contacting them numerous times to discuss their over chargeI contacted the credit card that they billed way after services were completeThe credit card filed a dispute with this company and I won the claim letter date September 7, I forwarded this to their internal agent to stop billing meToday I received another call from a collection agency in CaliforniaThis company over charges with many hidden costI believe this is now harassment all because they refuse to look at this account and fix their over charges
Order_Number: XXXXXXXXX

Scheduled delivery of POD has been changed timesPOD is sitting in a wear house miles away from location
Scheduled and paid for PODS to move a container from ***, FL to ***,WVInitial pick up and transport was to take daysPODS called with a delay getting trucks permits through VA so they rescheduled delivery on Aug Aug 10th I was notified of another delay and delivery is now Aug 15thFor the $it cost me for this move, I feel I should be compensated or credited on my account for their scheduling and truck permit errors

Had a Pod delivered it was in poor shape for onsite storage at my house told driver he said it was OK called customer service times got no results
order #XXXXXXXXX got it in march Final call 10/10/XXXX X:XX pm for tapecall was to X-XXX-XXX-XXXX told them Pod was bad when delivered she said noDoor would not roll up and down without pushing and shaking it a lot roof was warped and bolt and washers bad sign fell off during thunder storm then tropical storm winds came pulled through bolt holes and some came out basically She basically called me a lair said driver reported no damage (YOU THINK)i said I bought damage insurance said it doesn't cover this what why sell it to meShe said all she could do is bring a new one for a fee 75-dollars I cant rememberasked to have it waved she said no ask to talk to supervisor said she was head supervisor no on else to talk too this is itI was not happy told her to STICK IT and would use someone else called Pac Rap Ordered one n

Was scheduled to receive my POD on February 5th POD did not arrive and company will not tell us when it will arrive
Ordered a POD on January 26th Me and my husband drove across country from Florida to Utah expecting the POD to arrive shortly after we didThe POD was scheduled to be delivered on February 5th and when we did not receive a phone call to determine a drop off time frame WE called PODS on the day of "delivery" only for them to tell us that our POD had not even left the facility in FloridaThey continued to blame the mistake on "the new system" like it wasn't their faultThey claim our POD will be delivered TEN DAYS after original drop off date with no financial compensation other than to reimburse for "necessities" They will not give a specific answer to where my things are locationMy ENTIRE house is in that PODPOD refuses to except responsibility for this catastropheThey don't want to lose money so are refusing to refund customers at any amount

PODS has continued to make unauthorized charges to my bank account
PODS moving services has made unauthorized charged to my bank accountThey first charged an amount that was more than the agreed upon amount, then continued to make additional charges for services that were not requested or performedAfter our contract had ended and I was no longer using PODS I was still charged for services that were not requested or performedThe first charge was on 1/14/16, then 1/15/16, 1/16/and 1/30/PODS has accepted responsibility for these errorsThey claim it is due to a system update that messed up their billing departmentThey have guaranteed to make refunds but I have not receivedI was told that my account had so many errors, a billing supervisor would need to review and contact meI was also guaranteed to be contacted by 2/1/since the severity of my overcharges has left my bank negative with numerous over draft feesI have yet to be contacted by a supervisor regarding m

Refusal to deliver POD due to distance
In February 2016, I contracted with PODS to deliver a POD and then store it We were not sure where we were moving to, either Georgia or northern Michigan, plus I needed to have surgery and then went into rehab to heal In May we found our new home in northern Michigan On July 5, 2016, I contacted PODS to make arrangements to have our POD delivered on July 11, All details were given and arrangments were made Upon arriving home from Chicago, on July 12th, (went to Chicago for another medical procedure)our POD had not been delivered After many calls to various people, I received a phone call from Joseph *** (sp?) informing me that they would not be delivering our POD due to distance and that it was out of their delivery area How is it that they can deliver from state to state, but could not deliver our POD approximately miles? MrGsaid we were more than welcome to come and get our furniture, as they were not holding