Jones Auto Detailing Express Hand Wash

PODS has continued to make unauthorized charges to my bank account
PODS moving services has made unauthorized charged to my bank accountThey first charged an amount that was more than the agreed upon amount, then continued to make additional charges for services that were not requested or performedAfter our contract had ended and I was no longer using PODS I was still charged for services that were not requested or performedThe first charge was on 1/14/16, then 1/15/16, 1/16/and 1/30/PODS has accepted responsibility for these errorsThey claim it is due to a system update that messed up their billing departmentThey have guaranteed to make refunds but I have not receivedI was told that my account had so many errors, a billing supervisor would need to review and contact meI was also guaranteed to be contacted by 2/1/since the severity of my overcharges has left my bank negative with numerous over draft feesI have yet to be contacted by a supervisor regarding m

Had a great experience! They were quick on delivery, arrived when expectedReasonable pricing, a very convenient way to move, especially if storage is needed in between homes

PODS failed to reserve my parking meters for my move after I gave them all the necessary information needed to reserve to meters
PODS failed to reserve my parking meters for my move after I gave them all the necessary information needed to reserve to metersOn 5/I was told I needed to provide meter numbers as soon as I can (no specific timeline was mentioned)I provided the meter numbers on 5/My POD was scheduled to be delivered on 6/On 6/1, one day before my delivery day, I called to confirm my move and permit were all in good orderPODS told me that everything was in good order and that my POD will be delivered appropriatelyOn 6/the POD came and the meters were not reservedMy POD left and I called PODS asking them why it wasn't reservedThey said they did not know why and that it wouldn't be reserved until next weekI asked why the customer service representative said everything was in good order on 6/They said they didn't know why he said thatI asked wha

I signed with PODS to move from St***,***
My container was supposed to be delivered on June 15,In the last minute they said they could not deliver it as the forklift was broken in their ware houseThey kept on delaying itMe , my wife and year old suffered a lot without my household stuffVery poor response from the companyI had no bed or stuff to cook at home and eat outside everyday
They finally delivered on the June 24th after daysHours on the phone line everyday uncertain when my stuff will be deliveredI could not reach any higher official to contactI had to contact the *** number everytime in Florida and put on hold for along timeThe company is totally irresponsibleFinally when I asked for compensation , I was told some one will contact me, no one didIts more than weeks since I called them
please do the needful
Order_Number: XXXXXX

Had a Pod delivered it was in poor shape for onsite storage at my house told driver he said it was OK called customer service times got no results
order #XXXXXXXXX got it in march Final call 10/10/XXXX X:XX pm for tapecall was to X-XXX-XXX-XXXX told them Pod was bad when delivered she said noDoor would not roll up and down without pushing and shaking it a lot roof was warped and bolt and washers bad sign fell off during thunder storm then tropical storm winds came pulled through bolt holes and some came out basically She basically called me a lair said driver reported no damage (YOU THINK)i said I bought damage insurance said it doesn't cover this what why sell it to meShe said all she could do is bring a new one for a fee 75-dollars I cant rememberasked to have it waved she said no ask to talk to supervisor said she was head supervisor no on else to talk too this is itI was not happy told her to STICK IT and would use someone else called Pac Rap Ordered one n

Scheduled delivery of POD has been changed timesPOD is sitting in a wear house miles away from location
Scheduled and paid for PODS to move a container from ***, FL to ***,WVInitial pick up and transport was to take daysPODS called with a delay getting trucks permits through VA so they rescheduled delivery on Aug Aug 10th I was notified of another delay and delivery is now Aug 15thFor the $it cost me for this move, I feel I should be compensated or credited on my account for their scheduling and truck permit errors

Unauthorized charge for a charge of on August 29, Account closed as of July 5,
I am writing to give information to support my dispute claim against PODS for a charge of on August 29,
Pods was not authorized to charge this because the account with them was closed on July 5, I had finalized all payments due to Pods on a personal credit card I'd spoken with Pods customer service several times after requesting delivery, because at the time I'd requested that the Pod be delivered, I was told that it would need to be returned by the end of June After I complained that the delivery time was eating into the time needed to empty the container, I was told that I could have until July the 5th as a grace period without being charged additional money and that date had to be set before they could schedule the delivery of the Pod So I set the date as July 5th hoping to get that date extended, by the number of days it would take to get the container de

Terrible service, do not use PODS The entire process from start to finish was nothing but horrible I told them exactly what I had down to the measurements of my furniture and I was recommended one foot pod When the pod got there the driver tore up the grass The loaded showed up and immediately told me it wasn't large enough I called to see what my options were since it was their mistake and I was told I could get a 7ft pod for almost the same price as the 16ft Obviously I wasn't going to do that and order more loading services I had to rent a uhaul and storage locker Wasted time, money and defeats the purpose if having movers When I requested a drop off of the pod I was then told they won't drop on Wednesdays No one bothered to inform me one this when I got the quote Then I had to push everything to Thursday I also had to request a morning delivery which they charge an additional $ I called the day before to verify to be safe since the website wasn't updated Keep in mind that every time I called prior it was at least a minute hold to speak to someone This night I was on hold for minutes Only to be told that they weren't sure what time the delivery was Then after pushing more she reads the notes and claims it's 730am to 1030am The next morning it updated online to show to 330pm I called and waited another minutes to find out that again they gave me incorrect information The rep calls the delivery manager Mark and he tells her it will be there before At 1206pm I got the pod, paid for unloaders to stand around until it arrived and got dropped We call back and waited another again to finally speak to another supervisor who argued with us claiming that we shouldn't have had movers same day and everything was our fault Unbelievable for a "supervisor" to be so rude and disrespectful Again it was a battle just to be refunded for the extra money to get a morning delivery

Furniture was damaged during delivery in which the Pod was dropped from side to side and the company has refused to reimburse my losses
I moved from Florida at the end of August, and when my Pod was redelivered in MA, I observed the delivery, and saw that the entire storage unit dropped several feet side to sideUpon unpacking by belongings, hundreds of dollars worth of furniture was irreparably damagedI worked with Pods for over months and rarely received timely responsesUltimately, they determined this was an expected delivery and refused to reimburse my lossesI also observed the delivery of the empty container in Florida, and it was completely smoothI have sent photos of the damage which I had an expert review, and it is clear the damage was caused by furniture lifting off the ground and slamming back down, which I'm certain occurred when I observed the container delivery and it dropped several feet on either side instead of smoothly descending to the groundInstead

Please, do not trust this company to move your belongingsThey over-promise and under-deliver, quite literally
They will tell you that they can get your POD to you with only hour noticeThen when you actually want to get your stuff back, "oops, it's busy season, that will be days."
The cost was more expensive and far less convenient than promised
I will not use this service ever again

A design flaw in the pod construction jammed the door
The door was jammedThe company physically suspended the pod at a degree angle, shook, and dropped the pod several times at an angle to try to shift the contentsThe service person spent an hour doing this, possibly damaging the contentsHe took a prybar to the doorWhen this failed, he suggested his manager send someone out to remove the doorWhen I called customer service for a follow up about opening the door, they told me they would either take the pod an hour away from our home (the delivery location) and unpack it (which goes against our contract)I told them that was not acceptableThey scheduled a pick up of the container without our consent (which I refused)Eventually I spoke to a supervisor who gave multiple reasons for not opening the pod in our driveway, starting with "it will look unprofessional." When I refuted that, she said that it would expose trade secretsWhen I refuted that, she said the equipment

Over charged from start to final pick up
Poor customer service
We moved from Indiana to Florida needed extra storage
While we unpack, we ordered a POD out of Ocala, Fl officeto be delivered days before our arrival time, In our phone conversation and online reserve initial fee 132$ 115$ drop off fee POD delivered day of our arrival, ok I except that at least it made it here before we pulled in, while traveling I'm not checking my banking but once I got to our home I did, Pod took 341??$$ dollars from my account not 247$ as expected!!
This on July 27, on Aug 11th I called for a pick up, explaining to the customer service lady that since they took way more out of my account at drop off and that I didn't use it my full pd month, took use my credit towards the 98$ pick up fee, and 1st available pick up date was the 16th, and PODS does not prorateupset at the idea I told her to change the pick up date out to my full months rent and it could just sit here until then, I pref

PODS keep calling me saying I owe them moneyI pay and they keep adding in charges I provide proof from emails stating that I am paid in full
I have paid $for a move of my household goods from ***PODS is saying I owe $for storage in July and all my household goods were delivered in June How can I owe money for a month after deliveryThey are now saying they are going to turn it over to a collection agency

Overcharging for a service that was never delivered or transferredNo refund made or agreed upon
This is regarding account number XXXXXXXXXWe have been charged for the delivery and transfer of a POD that was never delivered or transferred at allThe disputed amount is $2167.60+TN taxI have spoken to many customer service agentsAlso, higher customer resolution team members including Jeff D., a man by the name of Lyle, and Corrine KEach have all made promises to resolve and refund on this overchargeI did receive an email from Corrinee Kon 02/17/stating a refund in the amount of $was to be refundedWhich never was refunded at allI emailed her back disputing the amount to which she never responded nor returned any of several phone calls I put in directly to herLeaving voicemails alsoJeff Dcontacted me on 02/23/to inform me of a refundWhich was below what the original email sent from Corrine stated and that they would dictate the way the funds would

charged for cancelled move after speaking with cust service times
POD delivered a ft container on 3/for my long distance move on 3/I determined it to be too small for my move, so I cancelled the long distance move with PODS on 3/the rep assured me (after confirming with her supervisor) that I would not be charged anything since I cancelled within their hour cancellation windowI scheduled with her, to pick up the empty container on the 17thAs of 3/on the website, the scheduled pick up is still 3/and my amex was charged the full long distance move cost of $
I called PODS at 8:am on 3/to discuss the charge and again, change the pick up date for the empty POD to the 17th.I spoke with Frank a supervisor who is telling me that I was charged days prior and the order can not be cancelled until the empty pod is picked upThis is completely the opposite of what I was told by the female representative I spoke with on the 11thI requested a review of

Pods delivered on time, placed the pod where I would have maximum accessibility, and didn't bother me with repeated calls concerning moving moving dateSince I kept the pod several months, rates were not altered or disputedThe final piday was available one day after the end of the billing cycle, but I was not charged the additional monthPODS provided a pleasant experience, with reasonable ratesI would gladly use them againThank you for your professionalism and availability

I am continually being billed by this company for $charged to my credit cardI used the services of this company January thru April The repeatedly overcharged meI tried contacting them numerous times to discuss their over chargeI contacted the credit card that they billed way after services were completeThe credit card filed a dispute with this company and I won the claim letter date September 7, I forwarded this to their internal agent to stop billing meToday I received another call from a collection agency in CaliforniaThis company over charges with many hidden costI believe this is now harassment all because they refuse to look at this account and fix their over charges
Order_Number: XXXXXXXXX

When I initially called to place the order for the POD, I informed the gentleman that I was moving from Texas to Florida He asked me if I would need storage and I confirmedWhen he asked me for the re-delivery address of the POD I informed him that I do not have one yet because my husband and I will be buying a house in the Orlando area I informed him that I could give him the address of the location where will be staying until we buy our house Being that I am moving to state that I have never lived in and am not familiar with the area, he should have recommended to have my container stored in Orlando Instead he stored it based on my temporary address and then PODS charged me $to transfer the container from Ocala to Orlando I called PODS to voice my frustration about the lack of concern to do the right thing for the customer and they submitted an complaint escalation Lilian Bcalled me (who was no help at all) and told me that she listened to the recording from when I

Was scheduled to receive my POD on February 5th POD did not arrive and company will not tell us when it will arrive
Ordered a POD on January 26th Me and my husband drove across country from Florida to Utah expecting the POD to arrive shortly after we didThe POD was scheduled to be delivered on February 5th and when we did not receive a phone call to determine a drop off time frame WE called PODS on the day of "delivery" only for them to tell us that our POD had not even left the facility in FloridaThey continued to blame the mistake on "the new system" like it wasn't their faultThey claim our POD will be delivered TEN DAYS after original drop off date with no financial compensation other than to reimburse for "necessities" They will not give a specific answer to where my things are locationMy ENTIRE house is in that PODPOD refuses to except responsibility for this catastropheThey don't want to lose money so are refusing to refund customers at any amount

After having a POD delivered, filling it, and having it held in storage for over three months with no issues and complete ease of scheduling (as well as paying full price for each part of this transaction), we had it delivered to our final destination After emptying it, we found that we were not able to have the POD picked up for nearly two weeks, during which time our billing period reset, forcing us to pay a month's worth of storage fees to have an empty unit sit unused in our driveway (by contrast, every other delivery window was scheduled within 2-days at a maximum)The central customer service line agreed that this was ridiculous, but seemed unable to both contact the local office or resolve the issue for usThe reason they gave is that the local service center is understaffed, but there was no way to get on a waiting list or find out more information about other options: at the end of each call, they just asked me to call back to the same central service line the next day t