Jones Auto Detailing Express Hand Wash

Unapproved Account Charge due to no response from vendor
The account was set up with an automatic pay with a credit card The credit card before payment was received, new credit card number was given when received by Chase, new number never run, called monthly no resolution from vendor Account moved to collections where there is ONE PERSON IN THE WHOLE COMPANY who is able to take payment and she doesn't return phone calls (MsP.) Finally got account paid but now am being charged an $auction fee that I am disputing

Contract date for delivery was not upheld
Have a contract to have the POD we rented to be delivered on 6/12/17, when we called on this date to find out around what time to expect delivery, we kept getting the run around Finally found out that our POD was still at their main hub in New Jersey and we would get it weeks from today According to our contract with them it was supposed to be delivered today, 6/12/and they could not tell us why it was taken off of their delivery schedule, we did not authorize or make this change The POD was delivered to our house in Kentucky on May 30,2017, picked up on June 3, 2017, delivery date in *** Maryland for June 12, We paid $for our move and received very bad service and headaches My cr for this is ***

PODS lack of fulfilling contract and service paid for
BUYER BEWARE...GO WITH ANYONE ELSEI am FUMINGIf I could give ZERO stars, I wouldI arranged for a Pod to be delivered on August 29th to load my belongingsWhen arranging for pickup, I said that I needed the Pod to be picked up on the 30th of AugustThe customer service representative advised against that, and against my better judgement, I agreed to an August 31st pickupI informed the customer service representative that I was nervous about this since I would not be at the location on the 31stI was assured that it would not be a problemOn the 31st, they were unable to pickup the Pod and I was told to rescheduleI called Clear Water to reschedule a pickup for September 2ndOn 9/2, a driver said that he could not pick up the Pod because there were cars around the Pod that made impossible for him to pick it upHe told me to reschedule for a pickup after the Labor Day holidayThat is what I didI called Clearwater AGA

Inaccurate billing and failure of customer service to correct it
I rented a PODS to complete a military Do it Yourself (DITY) move from Colorado to Rhode Island
They charged me approximately 250$ monthly rental fee after the system was returned over two weeks before the fee was due They also completed this charge after I specifically called them and sat on hold for over an hour to specifically request they no complete the charge They are taking advantage of veterans because they know that a military move is a stressful move and once a move is completed they know that there is precious little time to spend, what I have done now, over hours of hold on the phone, to scrape a few extra dollars out of a veteran
The order was placed on 07JAN The item arrived as scheduled on 19JAN I requested weight tickets for this item to complete DITY reimbursement from the government for my moveThey did not provide an item upon delivery They picked up the item a few days

So I've debated putting this on Facebook for about 214two weeksI've been waiting for the company to call me back - which has not happened despite my two phone calls to them asking for a call backThe local manager did call me, but told me that there was nothing that he could doHe was extremely nice and understanding, but told me that corporate handles all matters like this - which again - they never called me backMost of you guys know that we recently movedOur POD was dropped off at our house on Monday, 7/We smelled a slight smell in the POD, but it looked cleanWe figured the smell was just from other people using the POD and maybe someone had smelly items prior to usIt smelled musty and old - like a storage unitSo, we weren't too concernedWe started loading our things from our houseWe loaded our basic furniture, dressers, couches, clothes, sheets, dishes, glassware etcWe were leaving for Virginia on Wednesday (7/19), and knew that the POD would be sitting in t

We rented a POD for on-site storage while our house was being built and ended up keep to POD for over yearsWe have had perfect payment history up until this last month and we got one month behindI called to make a payment (yes, after the due date) and I work out a schedule with the representative that I spoke with on that day to get caught up and then to have the POD picked upWe have a large POD so our bill is quit expensiveWe have used the same card on file the whole years except for the one late payment that we madeIt was made very clear that this card was for a one time payment only and that after that payment they would go back to using the card on fileWellthey ended up charging the card (the one that was for a one-time payment only) for $I immediately called them and I got into a "heated" discussion with several representatives and "supervisors" but was only told that I needed to speak with a case manager but there was no case manager on staff that dayI have filed a fraudulent charge with my bank as this company used my card without my permissionI was told by several people before we started using the POD that they are an unreliable and crooked companyI now regret not listening to all the warningI DO NOT recommend that anyone ever do business with this company

PODS OFFERED ME FREE PICK UP AND DELIVERY THEY PUT ME IN INSURANCE, TOLD ME MY ITEMS WERE COVERED THEY CHARGED ME 300% MORE THAN ORIGINAL, DAMAGE
On 6/10/Sales representative Steve *** offered me free pick up and delivery of PODs to store my items if I reserved PODS The cost $per month each I decided to have PODS delivered to my storage after month They added in $in pick up, delivery and rush fees and an extra month of storage
They charged me $each month and said the other $30/month was for insurance
My items were damaged $in television broken, stained sofas, smashed desk and scratched dining room table They revealed that insurance did not cover items only their container
I reviewed policies and they would not honor the sales representatives offer of free delivery They persisted in charging my credit card multiple times forcing me to dispute these charges and change my card I am taking them to court for damage to my

without my knowledge took over double the amount due them
original est was $however 800+- was also given to me via online was not able to view as their system was having problems
I had ordered 8xpod and realized I needed another one ordered another one same size
instead of attaching second pod to orginal order it was posted to another order
when I finely reached someone I was told it would be reviewed and I would get a call in two days this was approx3/18/i did not receive a call back until 4/4/i missed the call the message was not clear and did not who had called on the 14th of april I got a call and just missed it I called back and got a recorded messagei have called kira hseveral times and e-mailed her with no response
I received and e-mail on the on the 18th of april as a veiled threat to close the account on april
account # XXXXXXXXX
incident # XXXXXXX
contact Name kira h.n
phone number XXX-XXX-XXXX
e-mail ***@pods.com
pe

When my pod was delivered the door did not open and I called pod the said refuse to help and hung up the phone 5xOne of the sales person refuse name
The sales person refuse to give my husband his name, the other one hung up, one of them transfered us to another person, they refuse to send someone out to unlock the doorMy husband is deploying in two day and they said for them to open the door we will have to pay extraI don't know what to do or how to open the door

I never ordered a POD from them and they continue to try to collect money from meThey won't stop calling and harassing me
In the Fall of last year I was hospitalizedWhile I was in the hospital, unable to use a phone or the internet, a POD was delivered to my homeI DID NOT ORDER THIS POD! My credit card was used for charges on the POD for or months! I DID NOT AUTHORIZE THE CHARGES! I couldn'tI was in ***! I was transferred from the hospital to a rehab facility for *** therapy and *** therapyWhen I got out we tried to have them come pick the pOD up but I was told they wouldn't come and get it until I paid for itIt sat in my driveway for four more months!!!! We called over and over to explain I did not order the PODFinally, my daughter, who works in PR called their marketing and PR departmentShe told them she was going to do a story on how they were forcing me to continue to incur charges for a POD I didn't orderThey picked it up the next dayNow the

PODS took dollars out of my bank account The rate for miles is not
XXXXXXX

There was water damage to my dining room table caused during PODS storage
I used PODS service during April 2016-June during my moveI rented two PODS- one ft and one 7ft PODAfter getting my PODS on June 8th after being in PODS storage, there was water in the ft POD resulting in my dining room table being damagedI contacted PODS and they had determined that there was no way water could have gotten into my PODI disagree with thisThe table did not have any damage prior to being put into the PODThis was a direct result of something happening during the weeks it was in their careI entrusted PODS to secure my items and was not happy with the care taken, or resolution to my issue

PODS did not pick up our POD when agreed upon, after which it was broken into and our belongings stolenWe are now being denied a claim or refund
I am formally filing a complaint against PODS Moving & Storage due to several incidents that have occurred throughout our move from California to Texas
First, I have a recorded phone conversation with PODS to have our container delivered on 5/and picked up 5/before my husband and I left ** for TXOn the contract, PODS listed the container to be delivered on 5/28, but where it says "return to storage center" instead of it saying 5/31, it says "not scheduled"We've had multiple phone conversations with managers at PODS, and they have confirmed that they listened to the call recording when we booked the order and they confirmed that their sales rep did not book the POD for the 5/piwe scheduled
Because our POD wasn't picked up on the 31st, it was broken into the evening of the 31st, resulting in $9,worth of our be

Since March 2016, I have been attempting to contact PODS about making payments on my past due account I was unemployed and unable to afford making my monthly PODS rental payments until MarchAt the time, my balance was approximately $and I was told by multiple PODS employees that I needed to contact my account manager, on Jeff *** to schedule a payment through a payment planI have called and emailed the phone number and email address provided to me to reach MrJeff *** clearly stating my intention and need to set up a payment plan as soon as possibleSome phone calls were returned with voice mail messages, but as I had stated I worked every morning as a personal care attendant and literally could not leave my disabled client aloneSince the account manager is located in Florida, there is a 3-hour time difference and as soon as my clients morning needs were met, I would return the calls but Jeff *** would never be availableI then tried emailing, pleading to set the p

PODS failed to provide accurate weight tickets for my POD as they were paid to do under our contract
I contracted PODS to help me move from *** to *** CA (***-***I am active duty military, and as part of the move, I requested and paid PODS to provide weight tickets for the empty and full weight of my PODThey provided an empty weight ticket, however the full weight ticket for my POD was not accurate It was time stamped after my POD was actually delivered and emptied After filing a complaint with PODS I was told there was a clerical error and I was provided a second weight ticket This weight ticket was again time stamped after my POD was delivered (therefor it was not for my POD), with the date of the weight fraudulently blacked out and hand written inWhile I have filed a claim with PODS, they have yet to provide me with a statement detailing that they have not provided me with an accurate full weight ticket and therefore did not provide the service that

This was the second time I have used PODS; both times having that storage/moving option was a huge help and cost saving measure since it reduced the volume of what professional moving company had to pack/haul The unit is well designed with tie downs throughout; being level with the ground makes rolling items off easyThe online layout guides were a bit confusing for me but this time the delivery driver was extremely knowledgeable and experienced; he suggested an ideal positioning and was able to place it there Piman, less experienced, managed to remove it but we had to remove all vehicles from the driveway due to his level of skill No problem however The unit withstood lots of rain and high winds without leaking any I recommend PODS as either your primary or secondary moving option

Nightmare experience with PODS> I contacted them for my elderly aunt to get her moved from Denver to Ft CollinsI didn't have an exact address but was told they would just fill that in when we were ready to moveThe next month I called with the new address and they said they didn't deliverI had everything lined up and had to cancel, and incur about $in extra charges setting up a new company to go unload the pod and move the itemsWhen I submitted a complaint I was sent an email saying she would follow up with a resolutionI never heard back and they just charged me again! When I called accounting they said they were not associated with the corporate dispute officeI explained my frustrations with the initial booking since he did not tell me they had areas of the city they didn't deliver to, and caused a lot of additional chargesShe said they are also not associated with the sales departmentSeems like one company but they do not work together, and they do not take responsibility, yet they place blame on every other departmentHORRIBLE CUSTOMER SERVICE!!!

5/PODS took furniture to wrong placeDelivered to me in Orlando VERY DAMAGEDBought insuranceDenies claimsPOD was moved unnecessarily
5/22/delivered to homePacked by MOVING STAFFERS (recommended by PODS)Used BLANKETS (from PODS)bands, shrink wrap & ratchetsPacked securely.SPECIFICLY to go to MASSARO BLVD in TampaDID NOT WANT in HOLIDAY on GULF during hurricanes
Pd $xtra per month for recommended insurance.Unsure of final destinationCalled in Oct; advised final destination is Csselberry, FlDrive is straight up I-On 10-12-17, they picked up POD from Holiday (WRONG PLACE), delivered it to Massaro BlvdOn 10-16-17, they took POD from Massaro Blvd by UNKOWN on flatbed and moved it to LONGWOOD so they could load PODS for profitOn 10/23/it was picked up again and delivered to me with a BULGE in the door causing the driver to TIP THE POD to move furniture so door could be openedI paid additional insurance for trip to OrlandoNOTE: POD should ha

Damaged my property while making a delivery
A pods employee damaged my property while making a delivery to a house in my neighborhoodThe pods driver had a load that was too tall to make a safe delivery in the alley behind my house
The pods driver ran up onto the curb to the entrance of the ally and tore a circumference limb from a majestic Pecan tree on my property'
The opposite end of the ally is wider and has a better egress with no treesThe city of Dallas garbage trucks clear the ally every week and have no issuesI trim these trees to the City of Dallas recommendations so no damage will occur to my property
The driver was unceremonious to me after I approached him for his nameHe told me I should have cut it (the tree) back further, and he would not have broken the limb
Driver: Mike G
POD #: XXXXXXXXX
TAG: TX ***
US Dot: XXXXXXXX

We shipped a POD from Newport/Spokane, WAThe POD in question was picked up on 12/19/We were told it would be delivered in days, on 12/26/(a few days later than days, due to the holidays)On 12/21/2017, we were contacted regarding a payment issueWe gave them another source for the charge which resolved the issued immediatelyNo delay was advisedWhen we checked on our POD on 12/26/2017, we found that the delivery was delayed to 1/2/We checked again on 1/1/(on line) and found that delivery was again delayed to 1/5/We called times on 1/2/We were repeatedly advised that the delivery date had been postponed again to 1/7/They refused to transfer us to a supervisorThey claimed the delays were due to weather and the holidaysNotwithstanding, they NEVER contacted us to forewarn or explain the delaysWhen we finally got them to locate the POD on 1/2/2018, we were told it was STILL IN SPOKANEWe have still not been given any assurrance tha