Jones Auto Detailing Express Hand Wash

Misplaced our orderTold it would take extra weeks for our stuffCalls to customer service, logistics, and resolution team are a joke
Called 08-14-(calls/ min, min, min) and changed our move to long distance from local and received a quote for re-deliveryCalled (Was called back by Pods company) 08-24-(at XX:XX X min call, then they called us min call) to schedule re deliveryFound out order wasn't changed to long distance, so changed it from local to long distance and scheduled re deliveryWas told both containers would leave Aurora,CO Friday XX-XX-XXXX morning and be delivered to our houseOne on XX-XX-XXXX and one on 09-05-(after Labor day)
Called 08-31-(1hour and min call) to find out the time of delivery the next day because I had not heard from the company yetFound out our containers were still in Aurora! Nothing had been changed and the order was not set
Again we changed the order to long distance and scheduled the Pods conta

Failure to refund a credit balance
I have called repeatedly requesting a refund of a credit balance on my account PODS customer service staff assure me they wish to help, but the only resolution I get is being transferred to someone else, and eventually I am transferred to a phone number which no one answers It appears they are intentionally avoiding paying

Items in POD was infested with MoldForced to keep in garageContracted Allergic ConjunctivitisNo one responds back, lookin for Refund
We stored our items in a POD for months from June until October When we received our POD all of our items, furniture, clothing (which included military uniforms, boots, and back packs), kids toys, etc, where infested with moldWe lost a good $18,in personal belongings, not to mention items we can't replaceCurrently items are stored in our garage and we are unable to get rid of it until the insurance claim is complete (per the request of the insurance company) The sent out an adjuster who only viewed furniture and per request of insurance company my wife had to go through the clothesMy wife ended up contracting conjunctivitis a few days later in her left eyeWe also contacted a haul away company to discard of our items once the claim is overI am looking for a partial refund on my PODs account for $to cover my time, t

Nightmare experience with PODS> I contacted them for my elderly aunt to get her moved from Denver to Ft CollinsI didn't have an exact address but was told they would just fill that in when we were ready to moveThe next month I called with the new address and they said they didn't deliverI had everything lined up and had to cancel, and incur about $in extra charges setting up a new company to go unload the pod and move the itemsWhen I submitted a complaint I was sent an email saying she would follow up with a resolutionI never heard back and they just charged me again! When I called accounting they said they were not associated with the corporate dispute officeI explained my frustrations with the initial booking since he did not tell me they had areas of the city they didn't deliver to, and caused a lot of additional chargesShe said they are also not associated with the sales departmentSeems like one company but they do not work together, and they do not take responsibility, yet they place blame on every other departmentHORRIBLE CUSTOMER SERVICE!!!

PODS failure to honor their contract regarding container removal
I contacted PODS on March 2, regarding a long distance move from Dallas TX area to Baltimore MD areaI told CSR that I have approx2500sf home, including queen beds, single beds and oversized sofasThe CSR recommended two 16' containers for the moveWe scheduled delivery and pickup of PODS for March and March 24, respectivelyWhen the PODS were delivered 3/it was immediately recognized that the PODS were too small to accommodate my items, even though the PODS website states that the 16' container can accommodate most 2-bedroom homesOn 3/I notified PODS that the containers were too small for my possessions and that I would CANCEL one POD and keep one POD for items to be moved to a temporary residence in Baltimore TBDAfter the CSR adjusted my order to cancel one POD, the CSR said that both containers (1/empty, 1/filled with my possessions) could both be picked up on the original date of Marc

We shipped a POD from Newport/Spokane, WAThe POD in question was picked up on 12/19/We were told it would be delivered in days, on 12/26/(a few days later than days, due to the holidays)On 12/21/2017, we were contacted regarding a payment issueWe gave them another source for the charge which resolved the issued immediatelyNo delay was advisedWhen we checked on our POD on 12/26/2017, we found that the delivery was delayed to 1/2/We checked again on 1/1/(on line) and found that delivery was again delayed to 1/5/We called times on 1/2/We were repeatedly advised that the delivery date had been postponed again to 1/7/They refused to transfer us to a supervisorThey claimed the delays were due to weather and the holidaysNotwithstanding, they NEVER contacted us to forewarn or explain the delaysWhen we finally got them to locate the POD on 1/2/2018, we were told it was STILL IN SPOKANEWe have still not been given any assurrance tha

This was the second time I have used PODS; both times having that storage/moving option was a huge help and cost saving measure since it reduced the volume of what professional moving company had to pack/haul The unit is well designed with tie downs throughout; being level with the ground makes rolling items off easyThe online layout guides were a bit confusing for me but this time the delivery driver was extremely knowledgeable and experienced; he suggested an ideal positioning and was able to place it there Piman, less experienced, managed to remove it but we had to remove all vehicles from the driveway due to his level of skill No problem however The unit withstood lots of rain and high winds without leaking any I recommend PODS as either your primary or secondary moving option

Pods has placed a collection on my credit report
I rented a pod October 2015, I requested pick up on January of It was not picked up until March of because of flooding issuesI spoke to a supervisor of the Trussville Alabama location and was told that my account would be credited and I wouldn't be charged.I received a letter in the mail saying that my account was placed in collections because it couldn't be picked up until March

PODS puts you on hold for extended periods of timeThen disconnects you, and the process starts overThe online site is a joke and rarely works
Ordered POD and then a 2ndDelivery was fineTHE DRIVER SCOTT WAS GREAThowever, when I tried to make changes on the website, I could not correct an error on the delivery addressso I tried online, I then called and tried again and again and could not get it doneIn the interim, I gave them credit card and paid and then put a stop for further paymentsUntil it was time to pay and I gave them a 2nd card and they were paid on the 2nd cardI did not want additional charges without my consentThey told me that because it was in my wife's name we needed to do a form and it would take days to processwell, the card I had given them that they used already was hersThen I had been trying to schedule a final pick up and their system was done and I could not get anyone on the phone, BY the time I could login my pickup date was block

I was under the incorrect assumption that using PODS would be straight forward I visited their website for a free quote...but there is no quote...instead, you get a response that your quote is too complicated, and that you'll have to call in for your quote...(it's their sneaky way of getting you to call them, so you can speak with one of their salespeople and have them try to push their services on you) The salesperson attempts to make it seem like its all pretty straightforward, and shortly thereafter your head will be spinning with all the different fees As you try to reconcile all the different fees, the salesperson insists that it's all standard, as per the industry It had all the allure of dealing with a used car salesman After insisting that the salesman FINALLY give me my total...I realized that there is nothing cheap about using PODS After reading many of the reviews here, I realized that there was good reason for the negative vibes I was getting Be very inquisitive when dealing with PODS

PODS OFFERED ME FREE PICK UP AND DELIVERY THEY PUT ME IN INSURANCE, TOLD ME MY ITEMS WERE COVERED THEY CHARGED ME 300% MORE THAN ORIGINAL, DAMAGE
On 6/10/Sales representative Steve *** offered me free pick up and delivery of PODs to store my items if I reserved PODS The cost $per month each I decided to have PODS delivered to my storage after month They added in $in pick up, delivery and rush fees and an extra month of storage
They charged me $each month and said the other $30/month was for insurance
My items were damaged $in television broken, stained sofas, smashed desk and scratched dining room table They revealed that insurance did not cover items only their container
I reviewed policies and they would not honor the sales representatives offer of free delivery They persisted in charging my credit card multiple times forcing me to dispute these charges and change my card I am taking them to court for damage to my

I would like for someone to contact me concerning my account
November 12th I called Diamond at X-XXX-XXX-XXXX my account manager in order to make the delivery of my pod I made a $paymentMiss Diamond set up a delivery for my pod to be delivered XX-XX-XXXX what pod After I *** W*** empty the pod I called Diamond back on the 11-15,19,and the 23rd and she never answered so I *** W*** call the regular numberX-XXX-XXX,and talk to another agent by the name of KenKen Stated in order to pick up and deliver a new pod I had to pay a balance of $I asked him - times was that all that I owe to pods Ken stated yes then I stated I hope so because I don't need anything coming back biting me in the *** the payment was madeThe agreement to pick up and deliver of other pod was not on till 11-24,for XX-XX-XXXX because Ken did not get a agent to schedule itOn XX-XX-XXXX someone from Pods called and asked if they could deliver it XX-XX-XXXX I ag

PODS were delivered to our address on 7/and when ordered I was told they would be picked up on 7/PODS company stated there was an IT issue with my account and everything was manually inputted and I could not see it online
Called 7/Spoke to (Daryl) couldn't answer my question on why our PODS were not picked up and he transferred my to a Tier agent (Charles)who stated storage facility is closedCall back some other time
Called 7/Spoke to (Jolly) next available date 7/7-PODS will be picked up Reference #*** PODS were never picked up
Called 7/(Gabriel)- Pushed back to 7/b/c wanted to pick up both pods at same timeGave me no guarantee they would be picked upStated my guarantee was knowing his supervisors names (Judith and Briana) PODS not picked up
Called 7/(April)Stated it was storage facility fault pods were never timestamped drop off on 7/transferred me to customer service specialist (I was on hold for minutes) CSS stated PODS would be picked up 7/

When my pod was delivered the door did not open and I called pod the said refuse to help and hung up the phone 5xOne of the sales person refuse name
The sales person refuse to give my husband his name, the other one hung up, one of them transfered us to another person, they refuse to send someone out to unlock the doorMy husband is deploying in two day and they said for them to open the door we will have to pay extraI don't know what to do or how to open the door

My complaint is twofold, long phone wait periods, and billing charges
First, I was misquoted from the beginning, but with that said I scheduled to have my container delivered in January onlineWhen I first inquired last year, I was told pods didn't prorate, (my fault didn't see that on the site) so I was told to schedule pick up close to my billing date, which was 2/8/16...so I scheduled pick for 2/6/because after several online attempts, I could reschedule an earlier date
The pod was in fact picked up on 2/6/around 8amOn Monday 2/8/I was billed $now for a pod that was returned
I have been unable to reach the toll free number due to long wait periods, and the contact us link has no email option
This is unacceptable customer service and no way should I have been billed the monthly rent when their product was returned
CUSTOMER IDXXXXXXXXX

There was water damage to my dining room table caused during PODS storage
I used PODS service during April 2016-June during my moveI rented two PODS- one ft and one 7ft PODAfter getting my PODS on June 8th after being in PODS storage, there was water in the ft POD resulting in my dining room table being damagedI contacted PODS and they had determined that there was no way water could have gotten into my PODI disagree with thisThe table did not have any damage prior to being put into the PODThis was a direct result of something happening during the weeks it was in their careI entrusted PODS to secure my items and was not happy with the care taken, or resolution to my issue

Damaged my property while making a delivery
A pods employee damaged my property while making a delivery to a house in my neighborhoodThe pods driver had a load that was too tall to make a safe delivery in the alley behind my house
The pods driver ran up onto the curb to the entrance of the ally and tore a circumference limb from a majestic Pecan tree on my property'
The opposite end of the ally is wider and has a better egress with no treesThe city of Dallas garbage trucks clear the ally every week and have no issuesI trim these trees to the City of Dallas recommendations so no damage will occur to my property
The driver was unceremonious to me after I approached him for his nameHe told me I should have cut it (the tree) back further, and he would not have broken the limb
Driver: Mike G
POD #: XXXXXXXXX
TAG: TX ***
US Dot: XXXXXXXX

Since March 2016, I have been attempting to contact PODS about making payments on my past due account I was unemployed and unable to afford making my monthly PODS rental payments until MarchAt the time, my balance was approximately $and I was told by multiple PODS employees that I needed to contact my account manager, on Jeff *** to schedule a payment through a payment planI have called and emailed the phone number and email address provided to me to reach MrJeff *** clearly stating my intention and need to set up a payment plan as soon as possibleSome phone calls were returned with voice mail messages, but as I had stated I worked every morning as a personal care attendant and literally could not leave my disabled client aloneSince the account manager is located in Florida, there is a 3-hour time difference and as soon as my clients morning needs were met, I would return the calls but Jeff *** would never be availableI then tried emailing, pleading to set the p

Unethical sales techiques
I want to notify you of a recent unpleasant experience with PODS and their unethical sales techniquesOn Oct-13, I contacted PODS sales department number to inquiry about the cost of a long distance moving containerI emphasized to the representative to provide me with the "total cost", as I needed to make sure there were no surprises laterThe cost he provided for large unit was $or $1764, and when I asked for total cost of a small unit, he replied "about $less"
(Note that representative did not disclose that I could only get the "$less" price only if I had reserved the unit with him at that time)
I reserved the large unit on Oct-13, and a few days later, on Oct-20, I called back to reduce the size of the containerI trusted I was getting the "$less" "price"The representative on Oct-20, did not provide any amounts over the phone, representative only took request information and scheduled the smaller unit
PODS made two charge

PODS picked up one of moving containers with our furniture, and they refuse to deliver it to our new address
We ordered foot moving containers to ship from Phoenix, AZ, to Federal Way, WAAfter weeks, the first container was picked up in Phoenix on 2/19/and was estimated to be delivered to our Federal Way, WA, address on 3/1/After almost weeks and many calls to their customer service, we still don't have a delivery date
On second note, PODS has overcharged us now and we still miss half of our furnitureCalling their customer service gets us nowhere as their service reps have no idea where our container is located