Jones Auto Detailing Express Hand Wash

Being charged for another month when my POD was picked up
Early January, I contacted PODS to please drop off my POD on January 29th, since that is the date we would be closing on our home I asked customer service if there would be a charge, they just told me that there would be a $charge to drop off but because I was returning prior to the 1st of February my month rate of $would not be charged They took out my monthly rate anyway even though they had picked it up I have tried calling numerous times but keep getting a recording, "Due to high call volume, your wait time will be a minimum of hour" This is ridiculous!! I have tried and called at least times to get that same recordingI even tried to wait a couple of times but never got to speak to anyone
My account # is XXXXXXXXX
Refund Policy - Refunds for overpayments or credits are issued based on the payment method used at time of order
(SEE BELOW BUT NO MONEY AS OF YET)
Credit Card: If payment is

PODS changed my delivery date without notifying me directly!
On November 6, 2017, I ordered a POD for my moveI was told the delivery time would be business days to transport the Pod from NC to NYCustomer #XXXXXXXXXI was given a delivery date of 12/2/for my Pod to be delivered to my address with my belongingsOn 12/2/17, I called Pods to inquire and I was told that my delivery date was changed because I didn't sign the rental agreement on timeI was shocked, I told the representative that I received a call to sign the agreement before 11/27/and I signed it on 11/24/The representative told me I was supposed to sign it on 11/23/and due to my negligence my delivery date was changed to 12/6/I asked if there was anything that could be doneShe was very rude and had no empathy so I asked for a supervisorThe supervisor told me they had an advocacy team that handled complaints and they may be able to have my delivery date moved up I called again on 12/7/after

so I hired pods for the 4th timewhen we moved and I was ready for them to deliveri was informed that they cannot deliver to my housei live right off a hwybut okaythen that it would cost to move each podonce I approved that they charged it to an incorrect card that they did not think they could refundthey then continued to charge the correct card more when asked they said these quotwere incidental feesquot of these were never mentioned to me beforeso basically they want per pod to move them and cannot deliver to my house..after numerous calls and requests for manangementi have been escalated to managementit has now been wks there they did figure out how to refund the incorrect cardbut have not figured out anything elseit has been a week since I heard from themI cannot believe this sad to realize how much they have gone down hillsad
Product_Or_Service: pods for storage and movement

I scheduled my pod to be sent from the storage warehouse in Illinois to the storage warehouse in Michigan a month agoIt was supposed to be delivered to my house a week ago and it's still not hereI have to keep calling customer service and keep explaining my situationEveryday they keep telling me something differentSome people tell me it's still in Illinois, others tell me it's going to be delivered to my house the following day but it never comesPods keep telling me they will call me back but they never do and I have to keep calling back myself but no one helps me out and can tell me what's going onMy belongings are in this pod and I have no idea where it is and if I will ever see it againNo one is helping me and it's seems impossible to get this escalated with themI have no idea what to do at this point

Agreed upon removal date of empty pod was CHANGED DAY OF PIBY PODS- WITH ATTEMPT TO CHARGE EXTRA FOR LATER DATE, NEVER AGREED UPON BY ME
I RESERVED SPECIFIC DROP-OFF, PICK-UP, STORAGE, DELIVERY, AND FINALLY REMOVAL OF POD TODAY, WHEN I CHECKED TO SEE THE ESTIMATED PITIME- THERE WAS SUDDENLY NO PITIME LISTED WHEN I CALLED I WAS TOLD THAT NO PIDATE WAS SCHEDULED THIS IS CATEGORICALLY FALSE THE DATES FOR THIS POD FROM NASHVILLE TN TO CONNECTICUT WERE EXPLICIT, AND SPECIFIC THE DATE FOR REMOVAL OF MY POD WAS TODAY
NOW- INEXPLICABLY, THERE IS NO RESERVATION FOR PICK UP TODAY AND THUS THIS POD WILL BE REMOVED ON MAY 6- CONVENIENTLY CAUSING ME TO PAY SEVERAL HUNDRED MORE DOLLARSI WILL NOT PAY ANY ADDITIONAL CHARGES AND THIS IS STRONGLY SUGGESTIVE OF A SCAM

My POD was auctioned January 12, I am trying to find out whether I still owe PODS money or, if they owe meThey won't tell me
My POD was auctioned January 12, I am trying to find out whether I still owe PODS money or, if they owe meThey won't tell me Every time I call them, they tell me that they do not have that information yet from their auction department IT'S BEEN THREE MONTHS
Account # XXXXXXXXX

I have been told times in the last week that Pods would remove the pod from my propertyThat is all lies I still have the pod on my property
I have requested pods to remove there unit from my property and I have been told nothing but lies from there service department that it would be picked upI still have the unit on my property and want it picked upI have been told three times that they where going to pick the unit up in the last week starting on 10/25/than on 10/27/I talked to the service department every day sense 10/25/and all I get are lies
I sill have the unit on my property and want it picked up

issue with delivery and pickup
First I want to say this has been the one of the worst customer experiences I have ever encountered I ordered the PODS to be delivered via phone months ago I received at confirmation email for delivery on pod on June9th then a second confirmation for a later drop off of the same date at 4pm when I had not received by second pod I called only to be informed that I wasn't getting a second pod on the day I ordered and paid for it for I then was told sometime Monday I am moving and had movers coming first thing monday morningat no point had anyone from your company called to tell me or ask me if changing my already paid for service could be changed Next comes pick up I went online and scheduled a pick op of both of my pods and only one was removed when I called customer service to find out about the pick up of my second pods no one could answer that just saying I put out an email to find out when pick up will happen the only thing pod

I have called separate times to reconcile my invoicesBilling cant help bc they are mostly data processorsKeep getting vm and state wcb in hrs
I called to have my pods moved and was given one pricing aspect of $per containerThen they charged me $on 6/in addition to $Since they have used my bank account so freely without any other information as to why I went back from the beginning and they cant reconcile why I am being charged or credited when I called billingTheir response is they can only answer billed items if there is a credit they have no ideaHow can a person reconcile if they can't answerThat person in billing also told me I have containers when I have I tried to go over each invoice to no avail then transferred to my "account manager" whosel vm states she will return a call within hours - nonsenseI even looked for a corporate number but apparently they don't have any one else responsibeI have left vm with phone numbers and the

Used coupon code "BUNDLE" for reserving a Pods containerCredit card charged without authorization numerous times, requiring disputes to be filed x3!
I used coupon code "BUNDLE" to reserve my Pod in January In February when it was delivered, my credit card was charged for delivery (even though BUNDLE includes free delivery and pickup) I was reserving for > months, so I was using the coupon code properly I called, & charge successfully credited Then, a random $charge appeared on my credit card by Pods My monthly bill is $132.49, and I had just paid it When I called billing, they said it was erroneously charged, but they 'got a new computer system with some glitches' and had already credited been credited However, my credit card statement still showed the charge--it was credited in the Pods system, but not credited to Citibank I unsuccessfully attempted to resolve it through PodsEncountered very rude billing department peopleWhen I told them they had poor cust

Disappointment in years of a great relationshipLack of communication on a major issue
Our *** has used PODs for over ** years with great service year after yearThis year our POD never arrivedWe reached out to the company who told us they attempted to drop the POD but gates were lockedWe are an open *** and this was business hours! SO that was the first lie! When I spoke with a manager he agreed that they would drop the POD the next day, we waited from 9am-7pm with no phone call and SURPRISE no PODI had to scramble to make alternate plans for my ** ***I called this morning only to find out the distribution center ran out of PODsNo phone calls, no updates, no care for the client?! If I didn't call I would be left wondering what was happening with my order that I placed back in March to ensure I would have a POD, it is now July! I think what is worse is that I am still getting automated calls saying my POD will be picked up today between 2-5pmMy onlin

PODS is not responding in a timely manner to my request for reimbursement of out of pocket expenses
PODS was scheduled to deliver my unit 02/06/I hired local labor/truck to unpack, reload to truck, deliver to my new storage unitPODS did not show up or callFinally, I called them & was told they had made an error & no delivery was scheduledI paid my labor & they left until the next week when delivery was re-scheduledI submitted a request for reimbursement & was asked to provide an invoice I did soTheir response so far has been to make a fake call to the mover to determine his legitimacy (pretend to be moving)
So far, there have been Customer Resolution reps involved and neither has been helpful
I am out of pocket $and would like to be reimbursed
My Incident # is XXXXXXX

PODS lack of fulfilling contract and service paid for
BUYER BEWARE...GO WITH ANYONE ELSEI am FUMINGIf I could give ZERO stars, I wouldI arranged for a Pod to be delivered on August 29th to load my belongingsWhen arranging for pickup, I said that I needed the Pod to be picked up on the 30th of AugustThe customer service representative advised against that, and against my better judgement, I agreed to an August 31st pickupI informed the customer service representative that I was nervous about this since I would not be at the location on the 31stI was assured that it would not be a problemOn the 31st, they were unable to pickup the Pod and I was told to rescheduleI called Clear Water to reschedule a pickup for September 2ndOn 9/2, a driver said that he could not pick up the Pod because there were cars around the Pod that made impossible for him to pick it upHe told me to reschedule for a pickup after the Labor Day holidayThat is what I didI called Clearwater AGA

Bait and Switch
Would add negative stars if possibleI am moving cross country and do not trust movers so decided to try PODSThey confirmed same day pick/delivery and took my credit card informationNever received a confirmation email so called back next day and spoke with supervisorThe supervisor filed a claim against the rep and also told me they never confirmed with the location on the time and they wouldn't be able to do my time but hours laterThey told me I will be assigned a customer service rep for the claim within hoursFast forward to past hours and no one has contacted meI called back and spoke with yet again another person who was going to contact the locationsThe location told her they stopped doing same day delivery and drop of! They pulled a classic bait and switch with me and provided no help in resolving the matterI now have to find another company and waste my time doing soI would like to seek legal damages for advertising since a cr

I was scheduled for pick up of all of my PODS on 12/6/They only picked up
I am not getting any resolution for the pick up of my PODS containers on 12/6/I had scheduled to have them all picked up on 12/6/and they only picked up I was informed by Joelle that there was nothing they could do to change the schedule since they did not put us on The schedule for all four pods I was also informed that there was no manager available do you assist me with thisThe manager and questions name is Jason F Due to the weather in our area I was informed that we were already bumped from Tuesday to Thursday for pick upI had scheduled a delivery for tomorrow December at AM of the materials required for my remodeling, and they will not be able to do this due to these containers remaining in my driveway I will incur a large fee to cancel this delivery

Our account with PODS was paid and full, yet our POD will be 14days late, and we are still being charged!
On about June 10, I called and set up a PODS to move our furniture from North Carolina to Florida(We are Military) The POD was delivered on June 28, and picked up June 30, The POD was set to be delivered back to us on July 11, After not receiving any update I called PODS to check a time window for the arrivalI was told then that the location of my POD was unknown and that PODS could not tell me when it would arriveI was supposed to receive a call back from a supervisor Cedric who to this day did not call me, even after we left him countless messagesI then spoke with association (Rob) on July 12, who told me that the pod would not arrive until July 23, (days late)The reason behind the delay was said to be a "IT Glitch" which causes the system to cancel our accountI was even told that "PODS was going through growing pains and that I just had

On 5/26/I spoke with someone to book a POD for our move to a house we are buyingHe gave me the delivery cost, monthly POD cost and how much to deliver to our new house- MILES AWAYThis was for a regular move and costWhen I called on 6/29/to set up to have the POD delivered an associate named Charles, he would not give me his last name and told me he did not have to, that this was a long distance moveI explained that form ***, the POD is in the driveway this whole time, to the new house, *** , ***, it is MILESHow can it be a long distance move? Charles said that I did not say where we were moving to originally, which I did because I got a whole cost breakdown and we have had the house under contract since May 9th and even if I didn't we are moving miles awayCharles insisted I would have to pay for a long distance move because a truck in ***, PA had to pick up the POD in ***, PA take it to ***, MD then brin

Denied access to items, misinformed on policies, which caused severe hardship and had to abandon items
I scheduled with PODS corporate to access my personal property on a certain dateAfter renting a truck, scheduling movers, and taking leave of work, I could not contact anyone at the PODS corporate or local office the morning of the move to confirm I could access my property in California The message left on the PODS customer service line stated that all PODS facilities were closed As a result, I could not access my personal propertyI had to reschedule my move to another day, which caused me substantial hardship
On the rescheduled date, after the movers arrived and we started to unload two storage units, a pods worker informed me that I had to empty both of my storage units completely or leave the premises because the facility was closing This was completely unreasonable because this was the first time I was informed of such a policy, and was never informed of the ea

Unapproved Account Charge due to no response from vendor
The account was set up with an automatic pay with a credit card The credit card before payment was received, new credit card number was given when received by Chase, new number never run, called monthly no resolution from vendor Account moved to collections where there is ONE PERSON IN THE WHOLE COMPANY who is able to take payment and she doesn't return phone calls (MsP.) Finally got account paid but now am being charged an $auction fee that I am disputing

PODS damaged my property-refuses to reimburse expense of estimate for damage, and presented unsatisfactory reimbursement for damages due to neglicence
On August 27, my next neighbor had a POD unit picked up from his drive wayThe driver drove on to my front lawn, without my permission and crushed the drainage pipe to my basement's sump pumpI obtained the contact information from the driver to file a claim for the damage caused to my front lawn and drainage pipeI also called the driver's supervisor, Chris *** (XXX-XXX-XXXX) who apologized profusely for the inconvenience and assured me that POD would reimburse me for the damages and repair costs and that I would only need to submit my receiptsI filed a claim with PODS (incident report number XXXXXXX) the same day that the incident occurredI called for a plumber to come out the very next day (August 28) to survey the damage and provide estimates for the repairThe fee for having the plumber come out and inspect the