Jones Auto Detailing Express Hand Wash

I scheduled my pod to be sent from the storage warehouse in Illinois to the storage warehouse in Michigan a month agoIt was supposed to be delivered to my house a week ago and it's still not hereI have to keep calling customer service and keep explaining my situationEveryday they keep telling me something differentSome people tell me it's still in Illinois, others tell me it's going to be delivered to my house the following day but it never comesPods keep telling me they will call me back but they never do and I have to keep calling back myself but no one helps me out and can tell me what's going onMy belongings are in this pod and I have no idea where it is and if I will ever see it againNo one is helping me and it's seems impossible to get this escalated with themI have no idea what to do at this point

Being charged for another month when my POD was picked up
Early January, I contacted PODS to please drop off my POD on January 29th, since that is the date we would be closing on our home I asked customer service if there would be a charge, they just told me that there would be a $charge to drop off but because I was returning prior to the 1st of February my month rate of $would not be charged They took out my monthly rate anyway even though they had picked it up I have tried calling numerous times but keep getting a recording, "Due to high call volume, your wait time will be a minimum of hour" This is ridiculous!! I have tried and called at least times to get that same recordingI even tried to wait a couple of times but never got to speak to anyone
My account # is XXXXXXXXX
Refund Policy - Refunds for overpayments or credits are issued based on the payment method used at time of order
(SEE BELOW BUT NO MONEY AS OF YET)
Credit Card: If payment is

We decided to save some money and use PODS for our move over the summerOur POD was delivered 7/2/and picked up in mid July to go to storageIt was delivered to our new address on 7/27/and was to be picked up 7/31/They picked it up 8/3/after THEY deleted our pick up day because their schedule was fullIt was picked upSeveral days later I saw a new charge from pods on our credit card accountI logged in to the PODS account, and there was a rental charge for the month of JUNE WE DID NOT HAVE A POD IN JUNE OF I called PODS, they assured me it would be removed from my account within business daysIt was notI called again, same assurance that it would be removedIt was notI disputed the charge through my credit card company (Chase)Chase tells me I'm not liable and that PODS never responded to them within the day periodThen I get a letter from PODS stating they are demanding payment or they will turn this into 3rd party collectionsI call Chase,

I scheduled my pick up day for my PODS for a pick up date of 7/16/ Received a call on the pick up date that they couldn't pick up until 8/1/
I called PODS weeks ago to schedule a drop off and pick up date for two PODSThey dropped them off on the scheduled drop off date of July 11, The pick up date was scheduled for July 16, I received a call on July 16, from PODS customer service stating that due to staffing issues, they could only pick up one of the PODS They are telling me that the earliest that they can now pick up the other POD is on August 1, I told them this is totally unacceptable as I'm closing on my home on July 20, 2018, and the remaining POD needs to be removed from the residence The POD is on the driveway and the new homeowners will not be able to get into the garage The customer service agent said there is nothing they can do about it PODS has already charged my credit card for services which they did not follow through on

Won't deliver as advertised
I agreed to use the PODS storage service after calling and confirming they would deliver to the cities in which I was looking to moveI was told that yes they deliver as long as the truck can physically get there (as they cannot travel narrow gravel or mud roads, for example)
I called today to schedule delivery and they said they don't deliver to that zip code (which is easily accessible right off a major highway and has a huge parking lot)So next I gave them the zip codes to the cities I mentioned in the initial phone call and they said they don't deliver to those zip codesI said that is not what your sales rep told meThen I found a zip code for a very rural area miles north from my desired drop off spot and they said yes they do deliver thereI said why don't you just drive more miles on the highway and deliver to location you said you would months ago? They reiterated that they don't deliver to that zip codeI have escalated the issu

Denied access to items, misinformed on policies, which caused severe hardship and had to abandon items
I scheduled with PODS corporate to access my personal property on a certain dateAfter renting a truck, scheduling movers, and taking leave of work, I could not contact anyone at the PODS corporate or local office the morning of the move to confirm I could access my property in California The message left on the PODS customer service line stated that all PODS facilities were closed As a result, I could not access my personal propertyI had to reschedule my move to another day, which caused me substantial hardship
On the rescheduled date, after the movers arrived and we started to unload two storage units, a pods worker informed me that I had to empty both of my storage units completely or leave the premises because the facility was closing This was completely unreasonable because this was the first time I was informed of such a policy, and was never informed of the ea

Our account with PODS was paid and full, yet our POD will be 14days late, and we are still being charged!
On about June 10, I called and set up a PODS to move our furniture from North Carolina to Florida(We are Military) The POD was delivered on June 28, and picked up June 30, The POD was set to be delivered back to us on July 11, After not receiving any update I called PODS to check a time window for the arrivalI was told then that the location of my POD was unknown and that PODS could not tell me when it would arriveI was supposed to receive a call back from a supervisor Cedric who to this day did not call me, even after we left him countless messagesI then spoke with association (Rob) on July 12, who told me that the pod would not arrive until July 23, (days late)The reason behind the delay was said to be a "IT Glitch" which causes the system to cancel our accountI was even told that "PODS was going through growing pains and that I just had

I have called separate times to reconcile my invoicesBilling cant help bc they are mostly data processorsKeep getting vm and state wcb in hrs
I called to have my pods moved and was given one pricing aspect of $per containerThen they charged me $on 6/in addition to $Since they have used my bank account so freely without any other information as to why I went back from the beginning and they cant reconcile why I am being charged or credited when I called billingTheir response is they can only answer billed items if there is a credit they have no ideaHow can a person reconcile if they can't answerThat person in billing also told me I have containers when I have I tried to go over each invoice to no avail then transferred to my "account manager" whosel vm states she will return a call within hours - nonsenseI even looked for a corporate number but apparently they don't have any one else responsibeI have left vm with phone numbers and the

Ordered a POD, and it was clear water had breached the pod from the wood stains inside For cancelling, was charged $

Used coupon code "BUNDLE" for reserving a Pods containerCredit card charged without authorization numerous times, requiring disputes to be filed x3!
I used coupon code "BUNDLE" to reserve my Pod in January In February when it was delivered, my credit card was charged for delivery (even though BUNDLE includes free delivery and pickup) I was reserving for > months, so I was using the coupon code properly I called, & charge successfully credited Then, a random $charge appeared on my credit card by Pods My monthly bill is $132.49, and I had just paid it When I called billing, they said it was erroneously charged, but they 'got a new computer system with some glitches' and had already credited been credited However, my credit card statement still showed the charge--it was credited in the Pods system, but not credited to Citibank I unsuccessfully attempted to resolve it through PodsEncountered very rude billing department peopleWhen I told them they had poor cust

Misplaced our orderTold it would take extra weeks for our stuffCalls to customer service, logistics, and resolution team are a joke
Called 08-14-(calls/ min, min, min) and changed our move to long distance from local and received a quote for re-deliveryCalled (Was called back by Pods company) 08-24-(at XX:XX X min call, then they called us min call) to schedule re deliveryFound out order wasn't changed to long distance, so changed it from local to long distance and scheduled re deliveryWas told both containers would leave Aurora,CO Friday XX-XX-XXXX morning and be delivered to our houseOne on XX-XX-XXXX and one on 09-05-(after Labor day)
Called 08-31-(1hour and min call) to find out the time of delivery the next day because I had not heard from the company yetFound out our containers were still in Aurora! Nothing had been changed and the order was not set
Again we changed the order to long distance and scheduled the Pods conta

Items in POD was infested with MoldForced to keep in garageContracted Allergic ConjunctivitisNo one responds back, lookin for Refund
We stored our items in a POD for months from June until October When we received our POD all of our items, furniture, clothing (which included military uniforms, boots, and back packs), kids toys, etc, where infested with moldWe lost a good $18,in personal belongings, not to mention items we can't replaceCurrently items are stored in our garage and we are unable to get rid of it until the insurance claim is complete (per the request of the insurance company) The sent out an adjuster who only viewed furniture and per request of insurance company my wife had to go through the clothesMy wife ended up contracting conjunctivitis a few days later in her left eyeWe also contacted a haul away company to discard of our items once the claim is overI am looking for a partial refund on my PODs account for $to cover my time, t

I have been told times in the last week that Pods would remove the pod from my propertyThat is all lies I still have the pod on my property
I have requested pods to remove there unit from my property and I have been told nothing but lies from there service department that it would be picked upI still have the unit on my property and want it picked upI have been told three times that they where going to pick the unit up in the last week starting on 10/25/than on 10/27/I talked to the service department every day sense 10/25/and all I get are lies
I sill have the unit on my property and want it picked up

PODS failed to make my storage container accessible to empty after I had family and friends from across the country travel to empty the container
In February of 2015, my family moved from***, WA to New York, NY We needed to store family keepsakes before we moved and choose PODS as our storage vendor We have been loyal PODS customers for more than two years and have been satisfied with our service from PODS until recently
We made the decision to empty our PODS storage container in*** and move our keepsakes to my parent's home in***, WA so we could more easily access our belongings while we visited family We no longer lived in***, but across the country in New York; therefore we needed to coordinate travel schedules, work schedules and on-site support in order to empty the container and transport the belongings to***This process included:
Calling PODS on Tuesday, June (hours before our requested move out date) and arranging access to the P

My POD was auctioned January 12, I am trying to find out whether I still owe PODS money or, if they owe meThey won't tell me
My POD was auctioned January 12, I am trying to find out whether I still owe PODS money or, if they owe meThey won't tell me Every time I call them, they tell me that they do not have that information yet from their auction department IT'S BEEN THREE MONTHS
Account # XXXXXXXXX

On 5/26/I spoke with someone to book a POD for our move to a house we are buyingHe gave me the delivery cost, monthly POD cost and how much to deliver to our new house- MILES AWAYThis was for a regular move and costWhen I called on 6/29/to set up to have the POD delivered an associate named Charles, he would not give me his last name and told me he did not have to, that this was a long distance moveI explained that form ***, the POD is in the driveway this whole time, to the new house, *** , ***, it is MILESHow can it be a long distance move? Charles said that I did not say where we were moving to originally, which I did because I got a whole cost breakdown and we have had the house under contract since May 9th and even if I didn't we are moving miles awayCharles insisted I would have to pay for a long distance move because a truck in ***, PA had to pick up the POD in ***, PA take it to ***, MD then brin

so I hired pods for the 4th timewhen we moved and I was ready for them to deliveri was informed that they cannot deliver to my housei live right off a hwybut okaythen that it would cost to move each podonce I approved that they charged it to an incorrect card that they did not think they could refundthey then continued to charge the correct card more when asked they said these quotwere incidental feesquot of these were never mentioned to me beforeso basically they want per pod to move them and cannot deliver to my house..after numerous calls and requests for manangementi have been escalated to managementit has now been wks there they did figure out how to refund the incorrect cardbut have not figured out anything elseit has been a week since I heard from themI cannot believe this sad to realize how much they have gone down hillsad
Product_Or_Service: pods for storage and movement

PODS changed my delivery date without notifying me directly!
On November 6, 2017, I ordered a POD for my moveI was told the delivery time would be business days to transport the Pod from NC to NYCustomer #XXXXXXXXXI was given a delivery date of 12/2/for my Pod to be delivered to my address with my belongingsOn 12/2/17, I called Pods to inquire and I was told that my delivery date was changed because I didn't sign the rental agreement on timeI was shocked, I told the representative that I received a call to sign the agreement before 11/27/and I signed it on 11/24/The representative told me I was supposed to sign it on 11/23/and due to my negligence my delivery date was changed to 12/6/I asked if there was anything that could be doneShe was very rude and had no empathy so I asked for a supervisorThe supervisor told me they had an advocacy team that handled complaints and they may be able to have my delivery date moved up I called again on 12/7/after

PODS is not responding in a timely manner to my request for reimbursement of out of pocket expenses
PODS was scheduled to deliver my unit 02/06/I hired local labor/truck to unpack, reload to truck, deliver to my new storage unitPODS did not show up or callFinally, I called them & was told they had made an error & no delivery was scheduledI paid my labor & they left until the next week when delivery was re-scheduledI submitted a request for reimbursement & was asked to provide an invoice I did soTheir response so far has been to make a fake call to the mover to determine his legitimacy (pretend to be moving)
So far, there have been Customer Resolution reps involved and neither has been helpful
I am out of pocket $and would like to be reimbursed
My Incident # is XXXXXXX

Failure to refund a credit balance
I have called repeatedly requesting a refund of a credit balance on my account PODS customer service staff assure me they wish to help, but the only resolution I get is being transferred to someone else, and eventually I am transferred to a phone number which no one answers It appears they are intentionally avoiding paying