Jones Auto Detailing Express Hand Wash

***I was advised that the redelivery of my pod would be $and they charged me $resulting in a charge of over $plus $in fees I've been trying to work directly with the Pods company for a resolution for (3) weeks to no avail I'm frustrated because every time I call in no one seems to know what's going on and suddenly I will be forwarded to a rep who is no longer handling my issue I've waited patiently, now I want results
Product_Or_Service: Delivery of a shipping contain

We rented a POD for on-site storage while our house was being built and ended up keep to POD for over yearsWe have had perfect payment history up until this last month and we got one month behindI called to make a payment (yes, after the due date) and I work out a schedule with the representative that I spoke with on that day to get caught up and then to have the POD picked upWe have a large POD so our bill is quit expensiveWe have used the same card on file the whole years except for the one late payment that we madeIt was made very clear that this card was for a one time payment only and that after that payment they would go back to using the card on fileWellthey ended up charging the card (the one that was for a one-time payment only) for $I immediately called them and I got into a "heated" discussion with several representatives and "supervisors" but was only told that I needed to speak with a case manager but there was no case manager on staff that dayI have filed a fraudulent charge with my bank as this company used my card without my permissionI was told by several people before we started using the POD that they are an unreliable and crooked companyI now regret not listening to all the warningI DO NOT recommend that anyone ever do business with this company

I contracted with PODS the end of Oct to deliver a container to my home in*** for a move to ***The POD was delivered to my home on Oct and was picked back up on Oct On May I contacted PODS to have my container redelivered so I could empty it outI was told on the phone call that day that I would be charged $for the re delivery and that my bank account would be debited on May Two days after my call, my bank account was debited by PODS for $and the following day PODS again debited my bank account for $I called PODS to dispute the $charge and asked why the $was taken out of my bank account days before I was told it would be taken outWhen the $was taken out earlier than I was told it would be taken out, this overdrew my bank account I called PODS on the 18th of May when I saw that PODS had taken out two amounts from my bank account to the total amount of $

PODS failed to provide accurate weight tickets for my POD as they were paid to do under our contract
I contracted PODS to help me move from *** to *** CA (***-***I am active duty military, and as part of the move, I requested and paid PODS to provide weight tickets for the empty and full weight of my PODThey provided an empty weight ticket, however the full weight ticket for my POD was not accurate It was time stamped after my POD was actually delivered and emptied After filing a complaint with PODS I was told there was a clerical error and I was provided a second weight ticket This weight ticket was again time stamped after my POD was delivered (therefor it was not for my POD), with the date of the weight fraudulently blacked out and hand written inWhile I have filed a claim with PODS, they have yet to provide me with a statement detailing that they have not provided me with an accurate full weight ticket and therefore did not provide the service that

without my knowledge took over double the amount due them
original est was $however 800+- was also given to me via online was not able to view as their system was having problems
I had ordered 8xpod and realized I needed another one ordered another one same size
instead of attaching second pod to orginal order it was posted to another order
when I finely reached someone I was told it would be reviewed and I would get a call in two days this was approx3/18/i did not receive a call back until 4/4/i missed the call the message was not clear and did not who had called on the 14th of april I got a call and just missed it I called back and got a recorded messagei have called kira hseveral times and e-mailed her with no response
I received and e-mail on the on the 18th of april as a veiled threat to close the account on april
account # XXXXXXXXX
incident # XXXXXXX
contact Name kira h.n
phone number XXX-XXX-XXXX
e-mail ***@pods.com
pe

PODS took dollars out of my bank account The rate for miles is not
XXXXXXX

Inaccurate billing and failure of customer service to correct it
I rented a PODS to complete a military Do it Yourself (DITY) move from Colorado to Rhode Island
They charged me approximately 250$ monthly rental fee after the system was returned over two weeks before the fee was due They also completed this charge after I specifically called them and sat on hold for over an hour to specifically request they no complete the charge They are taking advantage of veterans because they know that a military move is a stressful move and once a move is completed they know that there is precious little time to spend, what I have done now, over hours of hold on the phone, to scrape a few extra dollars out of a veteran
The order was placed on 07JAN The item arrived as scheduled on 19JAN I requested weight tickets for this item to complete DITY reimbursement from the government for my moveThey did not provide an item upon delivery They picked up the item a few days

So I've debated putting this on Facebook for about 214two weeksI've been waiting for the company to call me back - which has not happened despite my two phone calls to them asking for a call backThe local manager did call me, but told me that there was nothing that he could doHe was extremely nice and understanding, but told me that corporate handles all matters like this - which again - they never called me backMost of you guys know that we recently movedOur POD was dropped off at our house on Monday, 7/We smelled a slight smell in the POD, but it looked cleanWe figured the smell was just from other people using the POD and maybe someone had smelly items prior to usIt smelled musty and old - like a storage unitSo, we weren't too concernedWe started loading our things from our houseWe loaded our basic furniture, dressers, couches, clothes, sheets, dishes, glassware etcWe were leaving for Virginia on Wednesday (7/19), and knew that the POD would be sitting in t

we ordered a second pod, I asked how much and was given a price of $and change, and was bill double the amount I filed a complaint with PODS
We 1st ordered a large POD and it cost us $ They us inconvenienced us by saying we couldn't put the POD on our driveway and made us rush to fill it in hours when normally they leave it and you pack it and call them when you're finished to have it picked up Additionally when the first POD arrived the driver informed us that it would have fit on our driveway and it didn't make sense that it was arranged to be loaded in a rushed manner
Due to us rushing we left a lot of stuff behind and needed to order a second smaller POD and I was given a price of approximate $and change and when they billed the card it was double the priceI have seen on your website that customers have had the same experience when dealing with this business
they kept me on the phone for an over whelming amount of time for this call and being a s

I never ordered a POD from them and they continue to try to collect money from meThey won't stop calling and harassing me
In the Fall of last year I was hospitalizedWhile I was in the hospital, unable to use a phone or the internet, a POD was delivered to my homeI DID NOT ORDER THIS POD! My credit card was used for charges on the POD for or months! I DID NOT AUTHORIZE THE CHARGES! I couldn'tI was in ***! I was transferred from the hospital to a rehab facility for *** therapy and *** therapyWhen I got out we tried to have them come pick the pOD up but I was told they wouldn't come and get it until I paid for itIt sat in my driveway for four more months!!!! We called over and over to explain I did not order the PODFinally, my daughter, who works in PR called their marketing and PR departmentShe told them she was going to do a story on how they were forcing me to continue to incur charges for a POD I didn't orderThey picked it up the next dayNow the

When setting up the contract they fraudulently put it in my name when it was set up in my brothers social security number and refuse to fix it
When setting up the contract the fraudulently put the contract in my name when it was set up in my brothers social security number and his checking account numberIt has now been sent out to collections and they refuse to fix it saying that it is not their problemThe account manager in the *** office will also not return my phone calls

I am being overcharged by POD's and have been put in a collection agencyPOD's seems to be giving me the run around
On Sep I started dealing with POD's for a upcoming move I got POD's and had them store at their storage facility My credit card was build monthly for the rent of POD's/storage This went on until May when I notified that I needed my POD's delivered to my present location I was quoted transportation cost $and redeliver of $Someone cancel my delivery on occasions May and May and I had to reschedule They finally delivered Jun Prior to all of this please understand that trying to get scheduled and rescheduled is an ordeal, you speak to a different person every time and most time get conflicting information When the delivered the POD's to our local storage company we had a week to unload them as the deliver and pickup only on Tuesdays each week The next day while I was unloading a POD I received a call that

PODS did not pick up our POD when agreed upon, after which it was broken into and our belongings stolenWe are now being denied a claim or refund
I am formally filing a complaint against PODS Moving & Storage due to several incidents that have occurred throughout our move from California to Texas
First, I have a recorded phone conversation with PODS to have our container delivered on 5/and picked up 5/before my husband and I left ** for TXOn the contract, PODS listed the container to be delivered on 5/28, but where it says "return to storage center" instead of it saying 5/31, it says "not scheduled"We've had multiple phone conversations with managers at PODS, and they have confirmed that they listened to the call recording when we booked the order and they confirmed that their sales rep did not book the POD for the 5/piwe scheduled
Because our POD wasn't picked up on the 31st, it was broken into the evening of the 31st, resulting in $9,worth of our be

CS Rep Never applied Promo as promised with my original quote, as well as damage to items
On 1/14/I received a quote from PODS using their promo code BUNDLESince I was unsure how this worked I called customer service, spent minutes on hold than spend minutes on the phone with a male representativeHe explained that we will be charged rates and if we went past the months they will then apply the promo BUNDLE giving us the discount offered for storing for months or more as well as a delivery adjustmentI was assured the promo would be applied by their own repWhen we hit the month mark I called and was told it's impossible to apply a promo to a POD being used already even though it was their own employee who suggested this, I than asked to be transferred to a higher Representative and was told would call me backI Never heard from them again
The promo clearly states free deliver, return to storage, redelivery, pick up and a discount monthly rate, (I

PODS claimed they were very experienced with the US Navy's do-it-yourself procedureHowever, after weeks of back-and-forth, we believe that PODS sent us a falsified destination weight ticket
10/& 10/
- POD delivered last week in Sept 2017; after waiting for tickets to post online, we emailed PODS twice but never received a response
10/18, 10/19, & 10/
- Online account showed charges for all three weight tickets: (empty 8/20; full 8/and 9/4; reimbursement of full 9/13; full 9/21)
- Called PODS; reps said they would send emails to track weight tickets, and call back if we didn't get our tickets
10/
- Received two origin tickets, but no destination ticket
- Used PODS online chat service and were told we were sent all tickets, and call back if not
10/
- Called PODS twice; supervisor promised customer liaison
- Received call at 5:30am on 10/telling us PODS sent two tickets and our order was complete; no follfrom liaison
10/

5/PODS took furniture to wrong placeDelivered to me in Orlando VERY DAMAGEDBought insuranceDenies claimsPOD was moved unnecessarily
5/22/delivered to homePacked by MOVING STAFFERS (recommended by PODS)Used BLANKETS (from PODS)bands, shrink wrap & ratchetsPacked securely.SPECIFICLY to go to MASSARO BLVD in TampaDID NOT WANT in HOLIDAY on GULF during hurricanes
Pd $xtra per month for recommended insurance.Unsure of final destinationCalled in Oct; advised final destination is Csselberry, FlDrive is straight up I-On 10-12-17, they picked up POD from Holiday (WRONG PLACE), delivered it to Massaro BlvdOn 10-16-17, they took POD from Massaro Blvd by UNKOWN on flatbed and moved it to LONGWOOD so they could load PODS for profitOn 10/23/it was picked up again and delivered to me with a BULGE in the door causing the driver to TIP THE POD to move furniture so door could be openedI paid additional insurance for trip to OrlandoNOTE: POD should ha

I really don't like doing business with dishonest and unethical companies When requesting a quote, they asked if I wanted to be contacted by packing companies as well I specifically requested NOT to have that They sold my email anyway, and I immediately started getting spammed by packing companies I will never do business with a company that disregards my wishes like that and sells off my info

PODs is repeatedly charging my card on file for a pod that I do not have and they deleted my original orderNow they keep charging me
I ordered PODs on 6/5/and my customer ID is XXXXXXXXXThe 1st POD arrived on 6/7/without any issues and was taken back to storage on 6/13/The 2nd POD arrived on 6/23/and smelled awfulIt had a very strong musty mold odorI had already hired movers to help me move my furniture into the POD for 6/24/I could not cancel the movers otherwise I would lose my entire cost since it was less than hours noticeI also had to be out of my current house within daysI contacted PODs less than hours later to notify them of the strong mold odor in the PODThe POD was delivered while I was away so I could not inspect it upon deliveryI did not notice that there was an odor until the next morning when the packers came to help me move my furnitureAt this point it was too lateThe movers moved my furniture into the moldy POD because I

PODS delivered our storage unit nine days later than our scheduled delivery date, provided misinformation about its transit, and manipulated invoices
We used PODS to move all of our things from *** to ***, Florida, and our storage unit arrived nine days after its scheduled arrival In the nine days we were trying to track down and get our unit delivered PODS provided misinformation about the expected transit and delivery of our unit, refused to contact us with updates on its transit (we had to call them for any information, current information is not available online), billed us with erroneous storage charges, did not follow through on repeated requests to take our account off of autopay, and made no effort to have our unit delivered as soon as possible after their initial failure to deliver Additionally, PODS manipulated orders and invoices that prevented us from recovering costs through a dispute of charge with our credit card company
The day our storage unit w

We enlisted this company to facilitate moving our personal property (essentially the entire contents of our home) from Arizona to TexasWe contracted for PODS to be delivered to our former residence in AZ *** E *** *** Gilbert *** The PODS were delivered, as scheduled 2/1/and we were chargedPer our agreement, the PODS were to picked up from *** *** 2/11/16, but were notWe called numerous times, they said they would be picked up 2/12/16, which they were notWe called again 2/13/demanding pick-up, which they finally wereWhile all this is going on, we were in the process of putting our house up for sale, had realtors attempting to photograph the house etcWe left for TX 2/21/16, as I was scheduled to begin a new job 3/1/My husband contacted PODS 2/25/to schedule the delivery of our PODSAt that time, per customer service, PODS indicated the containers had not been picked up at our house in AZ, which is not the case, as WE WERE IN AZ AND WITNESSED T