Jones Auto Detailing Express Hand Wash

PODS puts you on hold for extended periods of timeThen disconnects you, and the process starts overThe online site is a joke and rarely works
Ordered POD and then a 2ndDelivery was fineTHE DRIVER SCOTT WAS GREAThowever, when I tried to make changes on the website, I could not correct an error on the delivery addressso I tried online, I then called and tried again and again and could not get it doneIn the interim, I gave them credit card and paid and then put a stop for further paymentsUntil it was time to pay and I gave them a 2nd card and they were paid on the 2nd cardI did not want additional charges without my consentThey told me that because it was in my wife's name we needed to do a form and it would take days to processwell, the card I had given them that they used already was hersThen I had been trying to schedule a final pick up and their system was done and I could not get anyone on the phone, BY the time I could login my pickup date was block

PODS claimed they were very experienced with the US Navy's do-it-yourself procedureHowever, after weeks of back-and-forth, we believe that PODS sent us a falsified destination weight ticket
10/& 10/
- POD delivered last week in Sept 2017; after waiting for tickets to post online, we emailed PODS twice but never received a response
10/18, 10/19, & 10/
- Online account showed charges for all three weight tickets: (empty 8/20; full 8/and 9/4; reimbursement of full 9/13; full 9/21)
- Called PODS; reps said they would send emails to track weight tickets, and call back if we didn't get our tickets
10/
- Received two origin tickets, but no destination ticket
- Used PODS online chat service and were told we were sent all tickets, and call back if not
10/
- Called PODS twice; supervisor promised customer liaison
- Received call at 5:30am on 10/telling us PODS sent two tickets and our order was complete; no follfrom liaison
10/

***I was advised that the redelivery of my pod would be $and they charged me $resulting in a charge of over $plus $in fees I've been trying to work directly with the Pods company for a resolution for (3) weeks to no avail I'm frustrated because every time I call in no one seems to know what's going on and suddenly I will be forwarded to a rep who is no longer handling my issue I've waited patiently, now I want results
Product_Or_Service: Delivery of a shipping contain

PODS picked up one of moving containers with our furniture, and they refuse to deliver it to our new address
We ordered foot moving containers to ship from Phoenix, AZ, to Federal Way, WAAfter weeks, the first container was picked up in Phoenix on 2/19/and was estimated to be delivered to our Federal Way, WA, address on 3/1/After almost weeks and many calls to their customer service, we still don't have a delivery date
On second note, PODS has overcharged us now and we still miss half of our furnitureCalling their customer service gets us nowhere as their service reps have no idea where our container is located

I contracted with PODS the end of Oct to deliver a container to my home in*** for a move to ***The POD was delivered to my home on Oct and was picked back up on Oct On May I contacted PODS to have my container redelivered so I could empty it outI was told on the phone call that day that I would be charged $for the re delivery and that my bank account would be debited on May Two days after my call, my bank account was debited by PODS for $and the following day PODS again debited my bank account for $I called PODS to dispute the $charge and asked why the $was taken out of my bank account days before I was told it would be taken outWhen the $was taken out earlier than I was told it would be taken out, this overdrew my bank account I called PODS on the 18th of May when I saw that PODS had taken out two amounts from my bank account to the total amount of $

Unethical sales techiques
I want to notify you of a recent unpleasant experience with PODS and their unethical sales techniquesOn Oct-13, I contacted PODS sales department number to inquiry about the cost of a long distance moving containerI emphasized to the representative to provide me with the "total cost", as I needed to make sure there were no surprises laterThe cost he provided for large unit was $or $1764, and when I asked for total cost of a small unit, he replied "about $less"
(Note that representative did not disclose that I could only get the "$less" price only if I had reserved the unit with him at that time)
I reserved the large unit on Oct-13, and a few days later, on Oct-20, I called back to reduce the size of the containerI trusted I was getting the "$less" "price"The representative on Oct-20, did not provide any amounts over the phone, representative only took request information and scheduled the smaller unit
PODS made two charge

we ordered a second pod, I asked how much and was given a price of $and change, and was bill double the amount I filed a complaint with PODS
We 1st ordered a large POD and it cost us $ They us inconvenienced us by saying we couldn't put the POD on our driveway and made us rush to fill it in hours when normally they leave it and you pack it and call them when you're finished to have it picked up Additionally when the first POD arrived the driver informed us that it would have fit on our driveway and it didn't make sense that it was arranged to be loaded in a rushed manner
Due to us rushing we left a lot of stuff behind and needed to order a second smaller POD and I was given a price of approximate $and change and when they billed the card it was double the priceI have seen on your website that customers have had the same experience when dealing with this business
they kept me on the phone for an over whelming amount of time for this call and being a s

I would like for someone to contact me concerning my account
November 12th I called Diamond at X-XXX-XXX-XXXX my account manager in order to make the delivery of my pod I made a $paymentMiss Diamond set up a delivery for my pod to be delivered XX-XX-XXXX what pod After I *** W*** empty the pod I called Diamond back on the 11-15,19,and the 23rd and she never answered so I *** W*** call the regular numberX-XXX-XXX,and talk to another agent by the name of KenKen Stated in order to pick up and deliver a new pod I had to pay a balance of $I asked him - times was that all that I owe to pods Ken stated yes then I stated I hope so because I don't need anything coming back biting me in the *** the payment was madeThe agreement to pick up and deliver of other pod was not on till 11-24,for XX-XX-XXXX because Ken did not get a agent to schedule itOn XX-XX-XXXX someone from Pods called and asked if they could deliver it XX-XX-XXXX I ag

My complaint is twofold, long phone wait periods, and billing charges
First, I was misquoted from the beginning, but with that said I scheduled to have my container delivered in January onlineWhen I first inquired last year, I was told pods didn't prorate, (my fault didn't see that on the site) so I was told to schedule pick up close to my billing date, which was 2/8/16...so I scheduled pick for 2/6/because after several online attempts, I could reschedule an earlier date
The pod was in fact picked up on 2/6/around 8amOn Monday 2/8/I was billed $now for a pod that was returned
I have been unable to reach the toll free number due to long wait periods, and the contact us link has no email option
This is unacceptable customer service and no way should I have been billed the monthly rent when their product was returned
CUSTOMER IDXXXXXXXXX

I was under the incorrect assumption that using PODS would be straight forward I visited their website for a free quote...but there is no quote...instead, you get a response that your quote is too complicated, and that you'll have to call in for your quote...(it's their sneaky way of getting you to call them, so you can speak with one of their salespeople and have them try to push their services on you) The salesperson attempts to make it seem like its all pretty straightforward, and shortly thereafter your head will be spinning with all the different fees As you try to reconcile all the different fees, the salesperson insists that it's all standard, as per the industry It had all the allure of dealing with a used car salesman After insisting that the salesman FINALLY give me my total...I realized that there is nothing cheap about using PODS After reading many of the reviews here, I realized that there was good reason for the negative vibes I was getting Be very inquisitive when dealing with PODS

I am being overcharged by POD's and have been put in a collection agencyPOD's seems to be giving me the run around
On Sep I started dealing with POD's for a upcoming move I got POD's and had them store at their storage facility My credit card was build monthly for the rent of POD's/storage This went on until May when I notified that I needed my POD's delivered to my present location I was quoted transportation cost $and redeliver of $Someone cancel my delivery on occasions May and May and I had to reschedule They finally delivered Jun Prior to all of this please understand that trying to get scheduled and rescheduled is an ordeal, you speak to a different person every time and most time get conflicting information When the delivered the POD's to our local storage company we had a week to unload them as the deliver and pickup only on Tuesdays each week The next day while I was unloading a POD I received a call that

Pods has placed a collection on my credit report
I rented a pod October 2015, I requested pick up on January of It was not picked up until March of because of flooding issuesI spoke to a supervisor of the Trussville Alabama location and was told that my account would be credited and I wouldn't be charged.I received a letter in the mail saying that my account was placed in collections because it couldn't be picked up until March

When setting up the contract they fraudulently put it in my name when it was set up in my brothers social security number and refuse to fix it
When setting up the contract the fraudulently put the contract in my name when it was set up in my brothers social security number and his checking account numberIt has now been sent out to collections and they refuse to fix it saying that it is not their problemThe account manager in the *** office will also not return my phone calls

CS Rep Never applied Promo as promised with my original quote, as well as damage to items
On 1/14/I received a quote from PODS using their promo code BUNDLESince I was unsure how this worked I called customer service, spent minutes on hold than spend minutes on the phone with a male representativeHe explained that we will be charged rates and if we went past the months they will then apply the promo BUNDLE giving us the discount offered for storing for months or more as well as a delivery adjustmentI was assured the promo would be applied by their own repWhen we hit the month mark I called and was told it's impossible to apply a promo to a POD being used already even though it was their own employee who suggested this, I than asked to be transferred to a higher Representative and was told would call me backI Never heard from them again
The promo clearly states free deliver, return to storage, redelivery, pick up and a discount monthly rate, (I

PODS failure to honor their contract regarding container removal
I contacted PODS on March 2, regarding a long distance move from Dallas TX area to Baltimore MD areaI told CSR that I have approx2500sf home, including queen beds, single beds and oversized sofasThe CSR recommended two 16' containers for the moveWe scheduled delivery and pickup of PODS for March and March 24, respectivelyWhen the PODS were delivered 3/it was immediately recognized that the PODS were too small to accommodate my items, even though the PODS website states that the 16' container can accommodate most 2-bedroom homesOn 3/I notified PODS that the containers were too small for my possessions and that I would CANCEL one POD and keep one POD for items to be moved to a temporary residence in Baltimore TBDAfter the CSR adjusted my order to cancel one POD, the CSR said that both containers (1/empty, 1/filled with my possessions) could both be picked up on the original date of Marc

PODS were delivered to our address on 7/and when ordered I was told they would be picked up on 7/PODS company stated there was an IT issue with my account and everything was manually inputted and I could not see it online
Called 7/Spoke to (Daryl) couldn't answer my question on why our PODS were not picked up and he transferred my to a Tier agent (Charles)who stated storage facility is closedCall back some other time
Called 7/Spoke to (Jolly) next available date 7/7-PODS will be picked up Reference #*** PODS were never picked up
Called 7/(Gabriel)- Pushed back to 7/b/c wanted to pick up both pods at same timeGave me no guarantee they would be picked upStated my guarantee was knowing his supervisors names (Judith and Briana) PODS not picked up
Called 7/(April)Stated it was storage facility fault pods were never timestamped drop off on 7/transferred me to customer service specialist (I was on hold for minutes) CSS stated PODS would be picked up 7/

We used Pods for our move across countryThey for some reason took our pod to a warehouse instead of shipping it to our new addressNow we have to wait more weeksWe will be out an entire month without our thingsI'm months pregnant with an month old and no stuffPlus we have spent so much money buying things that are on our pod

I was quoted for a move to *** Tx and now am being charge nearly $more
I was quoted $to move my POD to *** TX, but didn't have addressI was told that price would vary by a few hundred dollars based on location I moved to *** which is miles from ***I am now being charged nearly more A review was made of phone call which PROVED that was the quote PODS provided to meThey will not honor their quote, stating that because I didn't finalize quote, which I was told I could not until I had address and I'm not moving to *** (I moved miles away from ***)They have my belongings and unless pay $more than agreed upon they will not give me my belonging

I hired a POD container to store, some furniture after I sold my house in June of After I purchased a new house the POD container was delivered on October 15, When the container was opened all furniture was disarraySeveral pieces of furniture was severely damagedSpecialists were brought in to review the damagesTheir opinion was the container had to have been dropped to obtained these damagesThis could only have happened while the container was under control of PODs Enterprises, I filed a report on October 16, 2015, I have made several calls and written letters, not once did any one from PODs response to any type of correspondenceAll contact has always been initiated by me

Damaged 60" Sony TV from extreme heat when stored at facility
I have been calling for months regarding our 60" TV that was damaged while stored from extreme heat I was referred to their underwriter and she stated that POD is responsible for the damage but POD keeps sending me back to them They never return any of my many calls and refuse to help me with this matter My TV was damaged while at their facility and they should be responsible for replacing itIt seems like there is no one there that has the authorization to make a decision on this claim