Jones Auto Detailing Express Hand Wash

PODS website claims that "PODS Storage Centers are clean, safe and dry (many are climate controlled)." The contents of my PODS were wet upon delivery
On 03/03/my containers were ordered(Account#: XXXXXXXXX) (Insurance Claim: XXXXXXX) On 03/04/I loaded the containers and they were collected by PODS drivers and transported to the storage facility located at Taylor Avenue Louisville, KY XXXXX, which is also known as the Louisville Underground Caverns, which is nothing more than a cave
My containers were delivered at our new address on 07/23/and were opened within minutes of deliveryUpon opening the containers my wife and I immediately noticed an overwhelming odor of mold or mildew and found a high degree of moisture present in both containersEverything in the container made of cloth or paper was dampAll hard surfaces, such as wood, furniture, glass or metal had a visible signs of condensationAny fabric such as clothing, bedding, mattresses, pillows,

I have been reaching out to the company complaining why they are charging my credit card when I do not have the container in storage I have called and emailed numerous times to tell them to stop charging my credit card as I have canceled my order since *** 15th, They are still charging me $as of June 15th This is unprofessional of the company to NOT solve this issueI had to cancel my credit card so they would stop the charges I would never recommend or refer anyone to this storage company Horrible customer support
Product_Or_Service: April 25,
Order_Number: XXXXXX
Account_Number: XXXXXXXXX

My POD Is missing
My pod was to be delivered yesterdayDuring the time of delivery I received a call that pods did not have my pod and did not know where it isRepeated calls to customer service told me the same thingCustomer service knows nothing and cannot alert anyone else to raise the issue with some one that can helpNO ONE from pods has contacted me a out my missing podIn addition I had hired movers to empty the podI had to pay for them because I cold only cancel with minutes noticeI flew to *** from *** so , my costs are high and my things are missing My credit card has been charged and I did not receive the pod

Damaged items do to faulty storage and moving container equipmentCalled to file claim multiple times with no response
Cr: XXXXXXXXX
Order Number: XXXXX
I hired PODS for storage and cross country move from Texas to Florida
My items were damaged along the way - most likely during delivery because of a broken PODS lift systemI have documented evidence to prove it show the wheel of the moving equipment fell off during unloading
Damages to paintings, lamps, books cases, futons, mac computer screen, etc
Despite multiple calls and messages left - no one from PODS will return my insurance call
I am filing a small claims case in leon county for $5,(not including court costs, associated fees, etc)

PODS refused to deliver our Pods to our new home, having never disclosed to us when we signed up that there were locations they did not delivery to
We decided to utilized PODS services when we moved back from FL to MI and were in search of a homeWe specifically booked because of the convenience of having our things delivered directly to our home when we found it and were ready to move inWhen I called to make a reservation and was VERY clear that we DID NOT yet have a home but were in the process of lookingI asked if providing the address to our new home when we were ready to move was okay and was told "of course!" We proceeding with booking the PODS and had our things delivered from FL and stored in the PODSThis is where the trouble really startedNot only was it nearly IMPOSSIBLE to get someone on the phone at PODS, 20-min wait times being the normal, but when you did talk to someone there was little they could do to help, they always had to call the location where you

Overcharged from the agreed upon contract amountCustomer service is non-existent
I received a quote on Nov for $per month plus $for delivery and $for pickup of the PODDelivery and first month was billed as promised Was charged an extra month because they were not available to pick the container up in time and required days advanced notice Then they charged another $to pick up the containerI have spent hours on the phone on hold attempting to reach customer service with no luck I have attempted to chat with representatives that are supposedly unable to assist in billing issues

Delivery scheduled 7/ Called 3x to get delivery info, but was told they couldn't get ahold of dispatcherNow told I can't have pod until 7/10!
I scheduled pod to be delivered 7/5/ I didn't get delivery info so called the morning of 7/5/to find out my window They advised 7:30am-10:30am When no pod was delivered I called again The representative advised they couldn't get a hold of the dispatcher but left a message and I should hear from them Hours later when we heard nothing we called again Was told again they couldn't get ahold of dispatcher Spoke with a manager who said dispatcher promised they were squeezing my pod delivery in that day 7/6/woke up with no pod Called first thing in the morning of 7/6/and was told they couldn't get ahold of dispatcher They would email dispatcher and then email me with status within an hour Three hours later I had not heard anything Called again and was told I had to reschedule for 7/10/because they had issues w

I am still waiting for my POD to arrive!!! It seems my experience is not quite as extreme as others listed here but equally negative and frustratingI used the service to ship my belongings from Canada to SCWhile the planning and loading of the POD went off without a hitch, the delivery was another storyI was supposed to receive my POD between 9a-12pIt is now 10pm and the POD is still not hereWhen I called customer service she said there isn't anything to do besides make a note in the chart about my frustration, and certainly no financial compensation, for the inconvenience bc the delivery window is an estimate and not a guaranteeI should be glad that the driver for PODs was willing to deliver my POD so late but it didn't make my experience any less frustrating and negativeI cannot number the ways I would LOVE to disparage this company; complaining to customer service is useless and trying to contact any Head management is equally futileWhat should have been an exciting time of transition and hope turned into drudgery and angerThis company does not deliver what it advertises, AT ALL!!

Charged after being told free within a specific distance
Initial contact with PODS I was told that redelivery would be free if destination was within miles of nearest facilityWas still charged full fee of $Contacted PODS, they denied what I was promised and refused refundPosted complaint on social media and was contacted again by PODSThey confirmed that I was told the redelivery fee would have been based on zip code and denied a refund again

Do not tell customers all the facts and dribblenout the information as it suits themDo not deliver in time and the Customer Service staff is quite nastythis has been a terrible experience and I wish I had never done business here at allSuggest you find another company that cares

Cannot talk with anyone to discuss billing business
I have called PODS timesEach time I have been on hold for over an hourI do not have this kind of timeI've just come out of the hospital and in excruciating painI've waited and waited and waitedNow I will wait for PODS to call mePlease tell them I get my tax check at the end of February abt days from nowI will pay my balance off and move my stuff into a permanent storage unit

Failure to deliver our property, delays in pickup and delivery, risk and possible damage to property
06/19/18: PODS container delivered with large holes in the side, near the bottom of the container - risking water and other damageWe informed PODSAs far as we know, no action was taken to repair holes or prevent damage to property
06/23/18: PODS container scheduled to be picked up on this dayThis never occurredWe spent 5+ hours on the phone with the customer service departmentThey tried to blame us for their failure to pick up the containerThe pickup was rescheduled for 06/28/After we repeatedly explained that this was unacceptable, they rescheduled the pickup for 06/25/
06/25/18: PODS container was not picked upWe spent 5+ hours on the phone with the customer service department and eventually the regional manager, David CPODS customer service promised that our container would be picked up by the end of the dayAs that approached, they stopped promising t

Illness in family caused financial difficulties which resulted in arrears with PODSIn January I phoned several times and emailed twice to try and pay billNo one got back to me and I thought contents sold at auctionLast month received letter from PODS claiming that I hadn't contacted them and they were going to auction contentsI immediately wrote and told them about my attempts in January and repeated desire to resolveMade arrangements with agent to pay bill at reduced rate they'd continued to add to the bill while I was thinking the auction had already occurredI was waiting for a check that I was to receive last week; when I received it I advised I would payThe rep I was dealing with said she'd be on vacation last week and gave me contact info for her associateI got the check and reached out to the associate asking for PODS banking info as I was told payment has to be made via Western Union and stating wanted to collect items on Saturday as I had also been told that POD

I used a POD to store furniture from a rental home we had sold in Mesa, Arizona They advertise that your POD will be available with hours notice However, I called two weeks in advance to arrange my POD to be delivered and I was told that they couldn't possibly deliver it because it was their busy season As I was doing an international move and needed the furniture to be delivered on a certain date, I came up with the idea that I pick it up at their warehouseThey agreed and we set the dateI went an hour early, arriving when the PODS office opened to make sure everything was set up for the movers only to be told that I would not be able to get my POD that day because their fork lift had broken down They were sorry and said that they had called the company that notifies people the day before at 3:and they were sorry they hadn't contacted me They were doing what they could to get the fork lift working again I asked to speak to the manager and the receptionist called someone and it was agreed that I should talk to the employer who was in the office behind her He assured me that he had called the company responsible for notifying people and had let them know how upset he was I asked him why they had not rented a fork lift since that was their only job was to move pods out of the warehouse and no one was getting their pods for the day and his employees were sitting around waiting to do something He explained that they had someone working to fix the fork lift and if it was fixed, they could maybe get my POD for meIn the meantime, there was nothing for me to do but go home So, I had to drive minutes back to my home and as I arrived I received a call from the "company they hired" telling me that my POD would not be available that day Turns out it was the PODS head office in Florida--not a separate company that they had hired to tell people I discussed what had happened that day and explained my frustration with the fact that they hadn't even tried to rent a forklift and they had lied about using a separate company to contact their customers Within half an hour, I received a call from the PODS store in Mesa saying they were renting a forklift and my POD would be ready shortly after 1:in the afternoon Moving is always stressful and PODS not only broke their contract by not being able to deliver with two weeks notice but then was unable to deliver on the day when we agreed to go to their warehouse at great inconvenience Worst business I have ever dealt with!!

Our moving experience with PODS has been the worst and we will never use them again nor refer them to friends/family From late arrival to double billing (only after hours of being on the phone and asking for an itemized billing picture long after our move - who has time to chase all this down when moving'), to telling us we would have to wait two weeks for pickup (they were extremely busy we were told) to spilling fuel line oil in our driveway on final pickup of their empty container and leaving it there for days because it was the 4th of July holiday weekend, to TOTAL lack of managerial responsibility, we now have an acid bleached/streaked driveway that we never gave them permission to treat They never told us what they were treating the spill with, nor what it would look like when they were done and after many calls, emails a FaceBook complaint and back and forth messages, we have yet to personally speak with a single manager It has been days An incident report was opene

I was billed without my permission and then was never refunded
I placed an order with this company and never confirmed my order and was still chargedI then cancelled the order and was told that I would be refunded within daysThen I called a week later after still not receiving my refund, and was told it would be another daysI called another week later and was unable to reach a repI was sent to billing to customer service back to billing and they were unable to determine why I hadn't been refunded

Charging me as a "long distance" move as opposed to localThey moved my belongings further away because of security so I should not be charged
When I contracted with Pod it was for a local move as I sold my house in one town and moved to another nearby The original quote was to return to meAlso the monthly charge was $I received an email later stating they were moving my pod from *** Maine to *** Maine (further away from me) Now that I have purchased a house and want my pod delivered they are trying to charge me as a "long distance move"I am not moving out of state and had my pod been at the original place I still fall below their mile local move I have called every day and am on hold for so longI asked to have a supervisor call me back and they never didYesterday I called again, then I was able to speak to a supervisor She was very nice and saw the errorShe had emailed the *** facility and said she would email me back

billed the wrong amount and damage to items
I was billed the wrong amount and once my pod was received there was water damage to my items and the items had to be thrown away do to not working or a horrible mold smell

When I contracted with PODS to move my belongings from ID to VA they told me that if I need my stuff delivered and gave them days notice that they could deliver it to our final destinationI notified them days before I needed my belongings delivered, and they then told me that they could not deliver sooner than days and should not have to pay for the extra time since it was their faultI then went to pay my final payment and noticed that it was $more than it should beThis amount accounted for an extra month's rent and insurance on the PODI attempted to resolve the issue with the company but they were not willing to abide by the time scale that they set and offered me a sum of $200, which would still have had me paying $to them because they could not deliver the services on time as they had promisedI attempted to work with them to resolve the issue, but they would not budge, so I paid the fee and brought it up with my credit card companyThe credit card c

A friend has a container in storage with PODS Her payment was due and did not have a credit card to make her payment She gave me the cash and I put the payment on my credit card twice Each time I spoke to the PODS representative before giving him my credit card information and confirmed that this was a one time payment and that my information was not to be saved or used again Well PODS saved my credit card information and is billing my credit card without my permission I tried to dispute the charges with my credit card company and even got them to change my credit card number According to my credit card company they have a contract with PODS and can continue to charge my account even with a new number The only thing I can do is close my account
Anyway, I have charges from PODS on my credit card totaling $ and they will not even speak to me because I am not the contract holder but yet they can charge my account without my permission
Again I specifically i