Jones Auto Detailing Express Hand Wash

This is the WORSE experience I have EVER had! This location NEVER has my container out when I arrive
This is the WORSE experience I have EVER had! This location NEVER has my container out when I schedule access! Their customer service can never get in touch with them when there is an issueI have been here 5x and each time my container is not here the last time my container was moved to NJ without my knowledge and the supervisor was notified and made no attempt to call me to let me knowCustomer service is a joke, I've put in complaints each time being told someone would call me and guess what no one called meOne of the reps accidentally made my order a long distance order and they charged my account $and refused to give me access until I paid it! It was allegedly resolved in May although no one called me back and now here we are again and the issue was not resolved I was issued a bill for $939!

I was incorrectly charged $over the course of months, and only refunded $
This is *** ***The address on file for me with PODs is *** *** *** *** *** Beach *** XXXXXMy Cr is XXXXXXXXX
I have called PODs six times to resolve a billing issue, but is has not been resolved
This started when I rented a portable storage container Apollo Beach FL, packed it, had PODs ship it to CaliforniaPODs notified me that the container was delivered to the Santa Maria, California PODs location April 7thOn April 7th, I had a mover remove all items from the POD container site in Santa Maria
While the container had my items in it, I was billed $49.95/month for insuranceI had my items in the container for the month of March, and partial month of April - until the container was vacated April 7th
Many months passedI was reviewing my American Express credit card statement in November and realized I had continued to be billed $49.95/month f

Late on pickup of loaded POD, delivery and final pickup as wellRude customer resolution team, damaged our fence and did not give refund as promised
We were alerted that due to an employee calling out sick, they would not be picking up our POD as scheduled on August This then caused an additional day delay in deliveryAs I tried calling regularly to get an ETA on delivery at our new home, I was eventually directed to the customer resolution teamThe assigned agent was rude, not helpful and simply said we were at their mercy and had no recourse to complain
As this was not satisfactory, I called the main line and asked to speak to a manager/supervisor of the resolution teamAfter speaking with this new agent, we came to an agreement and she assured me all would be resolvedWe were promised a $refund and alerted to watch for it to hit our account on fileToday the refund occurred, but only for $
In the meantime, the empty POD has been picked up....only to ha

My boyfriend and I used pods for the past yearWe had our stuff stored in their facility which was great being inside and climate controlledWhen they first tried to deliver the pods there were wires in the way so they couldn't leave it at the house (it was winter and we cannot park in the street we have to park in the driveway , we cleared feet of snow out of the backyard for the pods and they couldn't, or wouldn't, bring it back there) So we have to rent a uhaul truck and make trips to the pod, we couldnt pack slowly and organize itThat was annoying because not only did we still have to pay the full delivery fee we also had to pay for a truck and gasI still think the lines were high enough to get the pod in but oh well that was over a year agoWe finally got a house and wanted to get our stuff out of storageWell I asked them to deliver the pod to the back of the driveway by the garage ( they have a picture to select as to where you want it placed) and the genius driver put it at the front of the driveway! so no only did we have to take a nice walk to the garage we also couldnt pull our cars in the driveway to unload other stuff that wasnt in the podI called after it was empty to see if they by chance had a minute to come pick it up that dayI knew they'd be busy since it was a saturday morning when I calledThe guy I talked to, Denny I think his name was, was completely uselessI asked about them picking it up that day and how it was put in the wrong spot and we couldn't use the drivewayHe said they were all full so I complained more about it and there was silence on his endNot even a sorry miss but they're booked solid or anythingJust silenceThat made me even angrier so I hung upIf it was where I asked it to be then there wouldn't have been a problem but the driver I had obviously has no clue how to read a picture!!! For the money they make on these things you would think they would be more helpfulI would never ever use them againThey're way over priced and uselessThey also charged my bank account without my knowledgeI wasn't able to change my card info on their site (something else that doesn't work well all the time) so I sent a check, the next month they automatically charged me!!! I did not give them any right to do that! Nor do they have the right to do thatThey never once automatically charged my card without my knowledgeWhy should this be any different! Absolutely ridiculous

damage to driveway was reported on final pick upAfter two follow up request,I have not heard anything from themit has been almost two weeks
the driver for pods damaged driveway on final pick uphe called to say he had difficulty dropping and picking up the containerI have not gotten anywhere filing a damage claimi have only recieved a claim numberalmost weeks have passed *** after following up several times now, the claim has not been acknowledged

Our experience with PODS was EXCELLENT! The Sales, Customer Service people and Drivers were professional, knowledgeable and FRIENDLY!!! All genuinely seemed to LOVE their company!!
All of our items arrived in perfect condition...Moving by PODS offered us the flexibility to have our household goods stored because we did NOT have an actual firm move in date HIGHLY RECOMMEND!!!!

My husband and I did a military move through PODSAre paperwork says we need weight ticketsWhen I called to set up the move I told PODs
My husband and I needed weight tickets and all physical paperwork to turn into his commandNot only were we not provide any paperwork but the company only did two weight ticketsThey refuse to give us a refund unless we provide paperwork! My husband and I now only have weeks left to turn all this paperwork in or the military will take back the money they gave us for the moveThats over $2,they will take from us because PODS screwed up! We demand a refund and any and all transaction paperwork to be mailed and emailed to us!

not delivered to requested spot, charged to move, moved to inaccessible spot, not during scheduled time, rude service, and charged when inaccessible
Original drop-off not where requested, was put in area where house was being delivered He said he would come out and move it himself without charging me, but they refused when u called to move it
I paid for PODs to come out and move my pod across drivewayI needed door to open toward house or drivewayThis Attached email said they would be here between 2:& And I thought they would call me I was on norman dealing with taxes on property at 12:and the guy showed up at my house to move it
I have a serious problem with the delivery guy, and fees incurred wuth PODS and having to pay people to help transport and store things that should have been able to go into the POD on my propertyMy daughter and dad were here and he was very rude to both of them, telling my daughter that she needed to get out there & move her car

I ORDERED CONTAINER W/SPECIFIC DROP LOCATION, CONTAINER WAS PLACED IN AN UNSECURE LOCATION AT PODS CHOICE , REQUESTED REMOVAL OF CONTAINER
ON 1/18/PODS PLACED A CONTAINER I ORDERED WITH A SPECIFIC DROP SPOT IN THE BACK YARD, ONLY TO FIND THAT THE DRIVER DECIDED ON HER OWN TO PLACE IT IN THE FRONT YARD WITH THE DOOR FACING THE OPEN STREETTHIS SPOT WAS UNACCEPTABLE AND CONTAINER WAS PICKED UP 1/19/I TALKED WITH CEDRIC JONES IN THE RESOLUTION DEPT (1/19/@ 10:08AM X-XXX-XXX-XXXX) AND HE SAID I WOULD NOT BE CHARGED ANYTHINGPODS REFUSES TO LISTEN TO THE RECORDED MESSAGE PODS CHARGED MY CREDIT CARD DIFFERENT TIMES UNTIL I FINALLY HAD TO CLOSE MY CREDIT CARD ACCTCREDIT CARD CO SUGGESTED FILING A POLICE REPORTI CALLED NUMEROUS TIMES (1/19/16,2/24/16,2/29/16, 7/22/16, 8/5/WITH THE SAME RESPONSE OF LEAVING MESSAGE AND NOT ONCE DID ANYONE RETURN THE CALLTHE CALL TODAY 8/5/@ 8:46AM I WAS TRANSFERRED TIMES TO ONLY TO HAVE TO LEAVE A MESSAGEI DID LEAVE MESSAGE

Hi,I had the company drop off the pod and told them I needed it for a monthI am moving and need to be out by May At no time did they say to make a pick up appointment since they fill up fast.I call them May to have them pick up the pod to place it at my new house for May They said they didn't have any openings and that they could pick it up May and store it till June I was fine with that and got a confirmation saying they were going to pick it up on May On May they sent an email saying they couldn't and I need to have the pod of the property since it will not be inMyPossession
Product_Or_Service: Moving and storage
Account_Number: XXXXXXXXX

Great customer service provided by telephone

I started what has been a long and infuriating relationship with PODS in July of I was shopping around for my upcoming move from southern California to northwest WashingtonIn my initial conversation with an employee at PODS, I asked if it was possible to have them dropped off at my location to be loaded over a period of two weeks, picked up when scheduled, moved to Washington, and then stored locally until my family found a permanent place to liveHe confirmed that this was possibleI scheduled the drop off of two PODS, but planned to call back on the exact pickup dateI called PODS early in August to schedule the piof my loaded PODSWhen I called, I confirmed that my two PODS were going to be transported to Washington and then storedThe PODS employee confirmed that this would happen
My family and I moved to Washington later in August and began our home searchOur house was scheduled to close in early October, so I called a few days before to schedule the deliv

PODS has repeatedly charged me $for a transport that has not occurred
My customer ID is XXXXXXXXX
I initially had a transport scheduled for 02/22/from Powder Springs, GA, to Denver, CO On 2/19/2016, I cancelled the transport and asked them to continue storing it in their facilityOn the evening of the 21st, I received a robocall from PODS stating they were about to ship The next morning, I called to confirm that the shipment was cancelled They said it was and it remained in Powder Springs, GA My credit card was then billed $for the shipment which was cancelledI had them credit the charge, then the next day was billed again This has happened three times I was told that I would continue to be billed until the customer service side cancelled the shipment in the system (even though it had been cancelled)I have been calling both billing and customer service 3-4x a week to get this resolved On 3/18, ***, from customer service said I couldn't ge

Delivery Issues
I set up my pod to be delivered on a certain dayPods does not give you the choice of when you want your furniture, that you are paying for deliveredFirst, they wanted to deliver it the container at nightWe already had the moving guys ready to for that dayThe next issue was, I specifically called and to let them know I wanted the doors of the pod turned facing the houseThe repwho handle the call made an error and placed the doors are to be facing the roadWhen calling them out on the issue, they made it seem as if it was my errorI then told them to play the recorded line back but of course that was not availableThen they wanted to charge me a replacing fee if they come out and move it againThis is totally unacceptable when they are the ones who made the mistake

Untruthful store front that has great friendly service as you open your account until you want your POD delivered
I just closed on my house last week and everything was going greatI am set to move out the place I have been renting at the end of the month, have some friends to help unload, etcAll I needed to do is schedule for my POD to be delivered to my new houseI was told to schedule days in advance, days would good and days would be greatI called last Saturday to schedule a day notice in advance and was told this is their typical busy season and they wouldn't be able to deliver my POD until July 5th(days) on a WednesdayI asked if the company knows if this is their "BUSY" season then did they send out some kind of marketing email to their current paying customers to let them know they should schedule at least three weeks in advance due to high volume? The person said noShe said she would call the gentleman who runs the ***, WA facility and see if he ha

They are unorganized and employees are uninformed and unawareThey screwed up with my auto billing and now they want to charge me on move month
I have had my Pod for a little over a year nowI pay via automatic pay from the same card I pay all my billsIn December, Pods sent me an email saying they accidentally double billed some customers, so they were giving everyone a refund and then re-billing Everyone's accountNow on May 4th, I recieve a email from a Kathe Ctelling me my card was declined, so immediatley I call POD, thinking it was a mistakeJust for some woman to tell me my card had been declined for the last months, the last payment they recieved was in DecemberMy first question to her was, "Why was I not informed?"Then she began to tell me, they got new systems in January and "the accountant team hasn't been very aggressive with people not paying the bill!" See here is the thing, I called PODs two weeks prior to this issue and was speaking with a gentleman,

PODS has my property stored at their facility PODS states they cannot deliver my container to the zip code of my new home
Customer ID #: XXXXXXXXX Order ID: XXXXXXPODS picked up all my belongings I stored in a PODS container at my address in Palm Bay Florida XXXXX, on 9/28/and transported it to their storage facility in Sacramento, CA until I called for delivery to the Chico, CA areaThe Zip code I gave them for the move was XXXXX because I wasn't sure exactly which area around Chico I would be moving They told me that if the zip code was different when I scheduled delivery there may be an additional chargeI was never told they would'nt deliver to the surrounding area of Magalia, CA XXXXX which is where my new home is The told me the only option I have is to unload the container at their storage facility This is totally unacceptable My drop off location is only about miles from the originnal zip code I gave themI cannot afford a truck and help to now move my

Crippling wrongful bills - Dealing with their customer service team and billing department does not resolve the issue
In November my wife had ordered POD containers to move our family from Wisconsin to Oregon We paid $2,per container Upon arrival to Oregon we were able to consolidate PODS into When we returned the POD, instead of a pro-rated refund for the early return we were charged $(24JAN16) We called and were able to have the fee reversed after a lengthy conversation with their customer service and billing department but it did not go through until 04FEB
24FEBwe received a bill for $which is twice what we were supposed to be charged meaning that they were still charging us for the POD we had returned After calling to get this resolved, we promptly received a charge for $5, They had added new pods to our account This is a charge requiring a new contract for services that we never signed for or authorized
I am a

Beware of inept communication, scheduling issues, consistent issues with delivery of service Don't believe anything said by customer service
From our very first scheduling for pick-up, we had issues with PODs
Initial Deliver/Pickup issues: Not only were they going to drop off additional pods instead of picking up the ones we filled during our initial phase of the move, but it took multiple calls to stop that deliveryWe confirmed our pickup date and received a call the night before confirming the dropoff of two more pods It took multiple calls to get that 2nd delivery cancelled
We used two PODs and with EVERY interaction, regardless of us stressing we had two PODs, they only managed to put the work orders in for one Only after we waited to see if the order was updated correctly online could we see that it had to be fixed
Communication was inconsistent from one rep to the next It's as if they didn't have access to notes from previous calls, even though they tol

DISHONEST and UNETHICAL business practicesDon't be fooled by the A+ Revdex.com rating!! Take the time to read the customer reviews
I signed a contract for a long-distance move with PODS only after confirming that delivery dates would match my moving needsPODS took/tied up my money first (almost $2000) and then notified me of one-sided scheduling changes AFTER my hour cancellation window had passedTheir scheduling "updates" were not made after any communication with me and do not match my timeline at allAs a result of their errors, I have to scramble to find last-minute movers & pay extra-high costs to actually complete my move on time
They advertise on their "About Pods" webpage (https://www.pods.com/about-pods) promoting their flexibility saying that "PODS works around your schedule" when in reality, they make scheduling changes from on their end without first consulting the client about any necessary updatesPODS needs to be clear with clients BEFORE locking into contract, that delivery/pidates are
PODS also claims to be "Trustworthy," but if the company can not uphold it's contracted service dates, then it can not be trusted
Again, one of their main advertising points is that things are done according to the customer's schedule"With PODS, you have control of your belongings and the whole processEverything is done on your schedule." This is not true