Jones Auto Detailing Express Hand Wash

Untruthful store front that has great friendly service as you open your account until you want your POD delivered
I just closed on my house last week and everything was going greatI am set to move out the place I have been renting at the end of the month, have some friends to help unload, etcAll I needed to do is schedule for my POD to be delivered to my new houseI was told to schedule days in advance, days would good and days would be greatI called last Saturday to schedule a day notice in advance and was told this is their typical busy season and they wouldn't be able to deliver my POD until July 5th(days) on a WednesdayI asked if the company knows if this is their "BUSY" season then did they send out some kind of marketing email to their current paying customers to let them know they should schedule at least three weeks in advance due to high volume? The person said noShe said she would call the gentleman who runs the ***, WA facility and see if he ha

DISHONEST and UNETHICAL business practicesDon't be fooled by the A+ Revdex.com rating!! Take the time to read the customer reviews
I signed a contract for a long-distance move with PODS only after confirming that delivery dates would match my moving needsPODS took/tied up my money first (almost $2000) and then notified me of one-sided scheduling changes AFTER my hour cancellation window had passedTheir scheduling "updates" were not made after any communication with me and do not match my timeline at allAs a result of their errors, I have to scramble to find last-minute movers & pay extra-high costs to actually complete my move on time
They advertise on their "About Pods" webpage (https://www.pods.com/about-pods) promoting their flexibility saying that "PODS works around your schedule" when in reality, they make scheduling changes from on their end without first consulting the client about any necessary updatesPODS needs to be clear with clients BEFORE locking into contract, that delivery/pidates are
PODS also claims to be "Trustworthy," but if the company can not uphold it's contracted service dates, then it can not be trusted
Again, one of their main advertising points is that things are done according to the customer's schedule"With PODS, you have control of your belongings and the whole processEverything is done on your schedule." This is not true

Representative by the name of Diamond processed a payment without verbal authorization 11/29/
11/29/amount refunded back to my debit card

damage to driveway was reported on final pick upAfter two follow up request,I have not heard anything from themit has been almost two weeks
the driver for pods damaged driveway on final pick uphe called to say he had difficulty dropping and picking up the containerI have not gotten anywhere filing a damage claimi have only recieved a claim numberalmost weeks have passed *** after following up several times now, the claim has not been acknowledged

I placed on order for a PODS container online (I am not sure which location delivered it)I am tried to cancel and they will not refund me in full
On 9/5/I placed order XXXXXXX under customer XXXXXXXXXI used promo code Bundle which indicated I would get free drop off and deliveryMy invoice wasn't available until 9/7/for and the promo was not includedI called and was told a dispute would be filedI then called to try to reschedule my drop off as my attorney called me to notify me of changes to my closing dateI was told it would be rescheduled, however the container was already dropped off so I would have to pay for that drop offI explained I needed to change the date but would prefer to not have to pay especially when I was under the impression it was free due to the promoI was told to call back in two hours, I called and the rep said they could not contact the distribution center to call back in hoursI called back and they were still not able not able

My husband and I did a military move through PODSAre paperwork says we need weight ticketsWhen I called to set up the move I told PODs
My husband and I needed weight tickets and all physical paperwork to turn into his commandNot only were we not provide any paperwork but the company only did two weight ticketsThey refuse to give us a refund unless we provide paperwork! My husband and I now only have weeks left to turn all this paperwork in or the military will take back the money they gave us for the moveThats over $2,they will take from us because PODS screwed up! We demand a refund and any and all transaction paperwork to be mailed and emailed to us!

I live out of state currently and had arranged a weekend at home with friends and family to help me move my things out of my POD and into a permanent storage facilityWhen the delivery date arrived, PODS Brooklyn *** said they didn't have enough drivers to deliver my POD on that day, but would deliver it Monday, which does not work since I have a full-time job out of stateSo now I am saddled with paying for my POD until I can reschedule a trip home and the help from movers, which was the point of me moving my things into a permanent storage facilityI called the locale manager in Minneapolis but their voicemail box was full, so I called the corporate number and they tried to contact the local office and did not get an answer eitherI can not afford to pay for both a permanent storage facility and a POD for another month, and I had planned accordingly so I wouldn't have that extra burden, but now I am stuck
Product_Or_Service: POD storage container
Account_Number: XXXXXXXXX

I ORDERED CONTAINER W/SPECIFIC DROP LOCATION, CONTAINER WAS PLACED IN AN UNSECURE LOCATION AT PODS CHOICE , REQUESTED REMOVAL OF CONTAINER
ON 1/18/PODS PLACED A CONTAINER I ORDERED WITH A SPECIFIC DROP SPOT IN THE BACK YARD, ONLY TO FIND THAT THE DRIVER DECIDED ON HER OWN TO PLACE IT IN THE FRONT YARD WITH THE DOOR FACING THE OPEN STREETTHIS SPOT WAS UNACCEPTABLE AND CONTAINER WAS PICKED UP 1/19/I TALKED WITH CEDRIC JONES IN THE RESOLUTION DEPT (1/19/@ 10:08AM X-XXX-XXX-XXXX) AND HE SAID I WOULD NOT BE CHARGED ANYTHINGPODS REFUSES TO LISTEN TO THE RECORDED MESSAGE PODS CHARGED MY CREDIT CARD DIFFERENT TIMES UNTIL I FINALLY HAD TO CLOSE MY CREDIT CARD ACCTCREDIT CARD CO SUGGESTED FILING A POLICE REPORTI CALLED NUMEROUS TIMES (1/19/16,2/24/16,2/29/16, 7/22/16, 8/5/WITH THE SAME RESPONSE OF LEAVING MESSAGE AND NOT ONCE DID ANYONE RETURN THE CALLTHE CALL TODAY 8/5/@ 8:46AM I WAS TRANSFERRED TIMES TO ONLY TO HAVE TO LEAVE A MESSAGEI DID LEAVE MESSAGE

PODS has repeatedly charged me $for a transport that has not occurred
My customer ID is XXXXXXXXX
I initially had a transport scheduled for 02/22/from Powder Springs, GA, to Denver, CO On 2/19/2016, I cancelled the transport and asked them to continue storing it in their facilityOn the evening of the 21st, I received a robocall from PODS stating they were about to ship The next morning, I called to confirm that the shipment was cancelled They said it was and it remained in Powder Springs, GA My credit card was then billed $for the shipment which was cancelledI had them credit the charge, then the next day was billed again This has happened three times I was told that I would continue to be billed until the customer service side cancelled the shipment in the system (even though it had been cancelled)I have been calling both billing and customer service 3-4x a week to get this resolved On 3/18, ***, from customer service said I couldn't ge

After being charged over $to move from Michigan to Nevada.......I still can't get anyone to return my phone calls or emails about the loss of my PODS, and all the overchargesEach time you call Customer Service, they give you a different answer and then you find out it isn't true I had to call my CC company to block any further charges since the just keep charging me feesEven after they finally found my things.....they refused to deliver them unless I paid an extra $200, despite already paying for that serviceI had to pay UHaul to finish the move PODS was recommended to us by USAA and all I can say is.....stay away Worst experience ever

PODS has my property stored at their facility PODS states they cannot deliver my container to the zip code of my new home
Customer ID #: XXXXXXXXX Order ID: XXXXXXPODS picked up all my belongings I stored in a PODS container at my address in Palm Bay Florida XXXXX, on 9/28/and transported it to their storage facility in Sacramento, CA until I called for delivery to the Chico, CA areaThe Zip code I gave them for the move was XXXXX because I wasn't sure exactly which area around Chico I would be moving They told me that if the zip code was different when I scheduled delivery there may be an additional chargeI was never told they would'nt deliver to the surrounding area of Magalia, CA XXXXX which is where my new home is The told me the only option I have is to unload the container at their storage facility This is totally unacceptable My drop off location is only about miles from the originnal zip code I gave themI cannot afford a truck and help to now move my

YEARS AGO WHEN PODS FIRST STARTED WE USED THEM WITH POSITIVE RESULTS, THIS LAST TIME WITH PODS REC MONTHS AGO HAS BEEN A NIGHTMARETHERE HAS BEEN FRADULENT BILLINGS, MISSED SCHEDULE BY PODS, WE HAD WEEK DELAYS AND PODS WANTS US TO PAY FOR THE PODS WHICH WE DID NOT AUTHORIZE THEM TO KEEP, THEY MISSED THEIR COMMITTED SCHEDULE AND THEN WHEN IT WAS RECOUPED THEY SAID THE SCHEDULE FOR OUR PICKUPS DISAPPEARI HAVE SPOKEN WITH ATTORNEY GENERAL CONSUMER PROTECTION IN HAWAII AND IN FLORIDA AND THEY AGREE THAT THE SERVICE PROVIDER MISSING THEIR COMMITTED SCHEDULE, THE COST SHOULD BE CARRIED BY THE SERVICE PROVIDER NOT BY THE CONSUMER
I HAVE MADE SEVERAL CALLS TO PODS HQ IN FLORIDA AND PROVIDED LOTS OF EMAIL DOCUMENTATATION AND THEY REFUSE TO LISTEN AND THEY REFUSE TO ACT
THEIR BILLING WAS SO BAD WITH FRADULENT CHARGES THAT I SHOWED OUR CORP ACCOUNT AT FIRST HAWAIIAN BANK AND THE BANK AGREED THE CHARGES WERE FRADULENT AND THEY TOOK THE BANK CARD I WAS USING FOR PODS OFFLINE, THEY REMOVED THE CARD FROM THE SYSTEM CAUSE PODS CANNOT BE TRUSTEDI TOLD THIS TO THE COLLECTION AGENT *** *** AND SHE DID NOT CARE, NOT CARE THAT THEY ARE BILLING FRADULENTLY, IT APPEARS THIS IS BUSINESS AS USUAL FOR PODS
YESTERDAY, I CALLED PODS AGAIN TO SETTLE AND SPOKE WITH THEIR COLLECTION MANAGER=ZENDA AND TOLD HER THE PROBLEMS AND ASKED FOR ESCALATION, WHICH SHE SAID WAS EARLIER AVAILABLE AND SHE REFUSED TO ESCALATE OUR ISSUES TO PODS CORPORATE, THEY WERE HIDING THE ACTIVITIES FROM THEIR MANAGEMENT, EVEN SO IT MAY END UP IN COURT AND PODS CAN GET SUED
PODS CUSTOMER SERVICE DOES NOT EXIST, WE HAVE BEEN CONSISTENTLY LIED TO AND BILLED WITHOUT CAUSE AND THE FLORIDA PEOPLE HAVE REFUSED TO ADMIT FAULT OR PROVIDE CORRECTIONS
WE WILL TRY TO ESCALATE AGAIN
THE LOCAL FRANCHISE IN HAWAII APPEARS TO WANT TO WORK WITH US BUT APPARENTLY FLORIDA IS BLOCKING THEM FROM PROVIDING RESOLUTIONFLORIDA IS JUST HAPPY AS THEY CAN BE AT CHARGING AS MUCH MONEY AS THEY CAN NO MATTER WHAT DISCOMFORT TO PERSONS WITHOUT THEIR BELONGINGS AND DEPRIVING BUSINESS WITH THEIR TOOLS TO WORK
SOMEONE SHOULD TAKE A CLASS ACTION LAWSUIT AGAINST PODS FROM ALL OF THE PEOPLE WHO HAVE SPENT FOR THOUSANDS OF DAYS OF SERVICE WHICH PODS KEPT THEIR ITEMS WITHOUT THEIR PERMISSION
PODS COMMERCIALS ARE NICE AND FRIENDLY BUT THEY ARE HORRIBLE AT BUSINESS AND DO NOT HAVE INTEGRITY
THEY SHIP ALOT FOR THE MILITARY IN HAWAII AND I AM GOING TO COMPLAINT TO CONSUMER PROTECTION AND TO THE MILITARY FOR THE LACK OF INTEGRITY AND FRADULENT PRACTICES OF PODS
THANK YOU
***

We requested reimbursement from a damaged POD that we used that resulted in 10,dollars worth of loss to our stuff
Our account number with PODS was ***We purchased these through their online system The POD that became damaged after loading was purchased on #*** - X/9/in the amount of $303.32, this was the initial price for the foot PODSOn 5/12/we paid $for transportation of both PODS from Indiana to TexasEach month from May to August we paid a monthly fee of $When the PODS were delivered on August 10th, it was discovered that the roof on the smaller POD had been damaged and all of our stuff in that POD has visible evidence of being rained onWe have started the insurance claim for the cost of our stuff, but we are seeking to get our money back on the cost of the POD because the damage was clearly done by improper loading/unloading of the PODWe have pictures to show the damageI spoke to PODS customer service on 9/28/to voice m

Continuing to charge me after the pod was picked up and the contract should have been terminated
I rented a pod from themI set it up so that the monthly charge for the rental to be deducted from my bank account directlyI had the pod for monthsI then ordered it to be picked up from my location on 10/26/I also asked them to terminate the contractThe pod was picked up on 10/28/On 10/31/the pick up charge showed up on my bank accountThen on 11/10/they deducted another months rental from my bank accountI did not notice the deduction until several days laterOn 11/14/I called them to get my Money backI spnet almost an hour on the phone with them only to be told that even though the account showed the final pick up charge, it also showed the account as still open and the pod still at my locationThey informed me that only a supervisor could fix this problem and the supervisor was too busy to talk to me at that time? I told them I could wait beca

Misuse of credit card information and overcharging resulting in collection account of non monies owed
On February 25th I created a PODS storage account for a 16' container which was to be delivered to my *** location and stored in California in a facility locally On March 7th I ordered a second container, 12' to also be stored in there facility in *** CA months later, I requested that ONE container, 16' be transferred to Northern NJ and the second container would stay local in California After numerous conversations with their customer service agents I was told they could not transfer the 16' and they had to create a new order and would dissolve the original 16' container located on my account as being in *** CA Well, that did not happen At that point I had TWO 16' containers in addition to the one 12' from my original order PODS proceeded to charge me every month for an extra unit even after numerous calls to their customer service reps that there was a

PODS did not deliver or pick up our containers as promised After opening an incident report on July 3rd, we still cannot get a response to resolve
PODS did not fulfill their obligation to deliver and pick up PODS that we paid for (cust #XXXXXXXXX)- after filing the incident report, we cannot get a response from Francesca Moreno M***I called on June 28th to inquire as to why my second POD was no longer on the delivery e-mail confirmation for June 29th The gentleman could not figure out why it was not there but assured me he would get me scheduled for the next available date He called our local warehouse and spoke with Andy Andy said there were no available dates to transfer the POD from our old home to our new home until July 7th but he would try to fit us in before then I was not very happy about this, but told the gentleman that I would let the owners of the old house know that July 7th would be the last day the POD would be on their property
On June 29th, Hect

A storage container delivered to your home is a wonderful resource, but PODS is NOT worth the troubleUSE ANOTHER CONTAINER SERVICEAfter my container was delivered, PODS cancelled the storage container transfer to my new address, without notification of mePODS did rectify the matter, resulting in a later move date for my familyFour months later, I am still trying to remove a $"uneven pavement fee" from my initial billI have contacted PODS (4) times by telephone, and each time I was told a credit or a check would be issuedNo credit or check has been issued
Product_Or_Service: PODS Moving Container
Order_Number: XXXXXXX
Account_Number: Customer ID: XXXXXXX

PODS has took money out of my account that I should not have been charged for more than onceThe money has still not been returned
When we first signed up with Pods we got the insurance but then we decided not to take the insurance and called the same day to cancel it off but PODS continued to take the money outSo after calling about it we just decided to keep the insurance because at this point it was time for our Pod to be delivered so I just said forget I'll keep the insuranceSecondly, out of the blue PODS randomly took dollars out of our account over-drafting our account when we called it was a messsage on PODS customer service line stating that they were aware that several accounts had been charged and they were looking into the matter and would be refunding the moneywell that never happened so I called and was transferred to billing and the lady saw all of the overcharges for the insurance and apologizedOn top of that she saw where money was taken so she said we we

This is our family's 4th move with PODS and complete disappointment with lack of customer service.Our POD has been "misplaced" for days.No response
Nobody can locate our PODShould have been directly shipped from ***, *** POD has now been missing for days and all we get is constant run around with where it is and constant rescheduling emails PODS list the following as part of their core values; Trustworthy, Control, Security, Safety, Flexibility and Convenience All of those have been a misrepresentation of their own beliefs This problem began from the own set of even getting the POD delivered when it was scheduled and pickwhen it was scheduled We have now be out thousands of dollars from because of PODS lack of doing what they taut as their core values They have lied, been caught in lying We have given them slack and understand as mistakes happen but now we have to elevate this because we are being taken advantage of

Billing after cancellation of service, and attempt to send me to collections for issue that is already resolved by my credit card company
Service has been cancelled week before delivery dateHowever PODS still billed my credit card for serviceContested the POD bill with Credit Card companyPODS states they had "made a mistake' and billed me errorHowever, my credit card company inadvertently retracted double the amountI worked with my credit card company to correct this mistakeWhen my credit card company returned the funds to the vendors commercial bank I contacted the PODS Accounts Receivable DepartmentThey did not care that their money had been returned as "their department specific reports still show money owed to them and don't care to hear how they are supposed to get the returned funds from their commercial bankThey subsequently started to contact me stating I will be sent to collections, and have avoided (including outrifght hanging up on me) every attempt I have