Jones Auto Detailing Express Hand Wash

This co has the most abusive and misleading practices I have ever encountered in my lifeThe lie and cheat and steal and then hide like babies
I rented a POD storage unit a few years ago for what was supposed to be a temporary amount of time and now it has turned into a longer time due to unforeseen circumstancesWhen I rented the unit I specifically asked what happened if I fell behind in my rent because I had a very good friend lose abut 65K worth of office furniture for his storage unit going to auctionI was told that it takes or four months of non payment which made me feel better because I knew if I had an emergency I would be able to make it up the next month and my things would be fine8-months went by without incidentThen, at some point I owed or months of storage fees but I was always communicating with the company and made arrangements to pay which I have ALWAYS keptThey assigned my case to a person named Cary Gas an "account manager" (collection agent)

We were treated very poorly and repeatedly told misleading and incorrect information about the services we paid for and would receive
The first misinformation we got from PODS happened we called to scheduled the drop off, and they told us that for an extra $we could schedule a guaranteed drop of in the morningBut when my husband called back to reserve the morning drop off, he was told by a different CS person that it was no longer possible to doWe were very concerned about the delivery of the POD, because our new inner city neighborhood had a high crime rating on Trulia and folks I'd talked to said they'd heard of people's belongings being stolen out of moving trucks and PODS there in the pastSo it was absolutely non-negotiable that we move our stuff out the same day that the POD was deliveredThe day before our move, we were given a delivery window for the POD, from 11-2pmWe asked (pleaded!) with the person on the phone to make a request for a delivery as early as possi

Billing doesn't reflect a payment made in December 2015, PODS changed their system and seem to have lost this payment
On 12/14/Deposit of $was paid, then on 1/24/$was paidInvoices are not reflecting the December payment due to a computer issue on PODS partThey changed systems and made a mess of billingI have tried many times to correct this issue, I have been left on hold over an hour many timesI have faxed PODS, I have had email correspondences, I am getting no where with themI do not want a blip on my credit report, as I am trying to have a home loan approvedI need help please

Multiple incorrect bills drafted from my account
PODS has repeatedly drafted from my account in excess of $to move my container even though I have specifically instructed them to hold the container at the origin facility until I was ready to move it
Call hold times are in excess of minutes every time I callThe last time I called I was on the phone for minof which was holding to speak to a representative, be put on hold again for another minutes

Over billing, unethical business practices, holding personal items hostage for more money, refusal to deliver and piwith in the commited time
We paid $dollars to sign up and scheduled the deliveryThey did not deliver the POD on time and we had to call and call to get them to talk to us and solve the issueThey then delivered it the following day and said they would refund the dollars which they did not doOnce we set the date for the delivery they purposely set the date to transport day after the monthly storage billing cycle so they could collect the full amount of the monthly storageThey took $after we had paid the initial $118.00, months of monthly rental at $per month, $for unknown past due amounts and then a final payment of $for the transporatation feeThey say we still owe an additional $for the one day over the billing cycle and they will not garauntee the delivery of the POD in writing yet they have taken all

Was told refund would be processed back into within 3-business daysIt has officially be more than that allotted time
Had to have payment before service arrived, placed on my bank VISADay of delivery came and the driver refused to even place in my drive way, called and tried to have refund issueWas told that it would be refunded within business days.It has now been over the business daysCustomer service says that cannot do anything for meThis is a lot of money to be misplaced!

I placed on order for a PODS container online (I am not sure which location delivered it)I am tried to cancel and they will not refund me in full
On 9/5/I placed order XXXXXXX under customer XXXXXXXXXI used promo code Bundle which indicated I would get free drop off and deliveryMy invoice wasn't available until 9/7/for and the promo was not includedI called and was told a dispute would be filedI then called to try to reschedule my drop off as my attorney called me to notify me of changes to my closing dateI was told it would be rescheduled, however the container was already dropped off so I would have to pay for that drop offI explained I needed to change the date but would prefer to not have to pay especially when I was under the impression it was free due to the promoI was told to call back in two hours, I called and the rep said they could not contact the distribution center to call back in hoursI called back and they were still not able not able

Representative by the name of Diamond processed a payment without verbal authorization 11/29/
11/29/amount refunded back to my debit card

I live out of state currently and had arranged a weekend at home with friends and family to help me move my things out of my POD and into a permanent storage facilityWhen the delivery date arrived, PODS Brooklyn *** said they didn't have enough drivers to deliver my POD on that day, but would deliver it Monday, which does not work since I have a full-time job out of stateSo now I am saddled with paying for my POD until I can reschedule a trip home and the help from movers, which was the point of me moving my things into a permanent storage facilityI called the locale manager in Minneapolis but their voicemail box was full, so I called the corporate number and they tried to contact the local office and did not get an answer eitherI can not afford to pay for both a permanent storage facility and a POD for another month, and I had planned accordingly so I wouldn't have that extra burden, but now I am stuck
Product_Or_Service: POD storage container
Account_Number: XXXXXXXXX

After being charged over $to move from Michigan to Nevada.......I still can't get anyone to return my phone calls or emails about the loss of my PODS, and all the overchargesEach time you call Customer Service, they give you a different answer and then you find out it isn't true I had to call my CC company to block any further charges since the just keep charging me feesEven after they finally found my things.....they refused to deliver them unless I paid an extra $200, despite already paying for that serviceI had to pay UHaul to finish the move PODS was recommended to us by USAA and all I can say is.....stay away Worst experience ever

I am a veteran who recently needed the assistance of an organization called Supportive Services for Veterans with Families (SSVF)because my family and I were homelessOne of the services they provide is paying for storage during our stay at a local hotel while we looked for an apartmentIn order to rent a POD, a credit card is required as collateralSince we don't have a credit card, we asked my father if we could use his for the collateral only! This order was taken by an employee named *** during a three way, recorded call between my father, *** *** (SSVF rep), and the PODS employee, *** Mr*** stated unequivocally that he would pay for the storageIn my subsequent conversations with him he stated that he had paid the storage feesOn Feb16,I received a call from my father stating that my wife *** had authorized the use of his credit card to pay for the storage This angered him and caused him to believe that my wife had perpetrated a fraudHe st

I set up a delivery date for my POD that they were storing in their Elgin, Illinois location to be done on JUN This was scheduled one month in advance because that was the only time available for them to deliver It's not like you can get your property back within one week I believe that they hold onto your property because they are charging your (mandatory) credit card for the time they have your goods in their possession Well, my POD did not show up during the scheduled 6:- 9:pm slot When it wasn't there, I called the customer service number but it apparently closed at 4:30pm When trying to rectify the issue today, I was told that they didn't know why it was not delivered and that by the Customer Service office that no one at the Elgin office was answering the phone; therefore had to reschedule a delivery for another two plus weeks out

This is our family's 4th move with PODS and complete disappointment with lack of customer service.Our POD has been "misplaced" for days.No response
Nobody can locate our PODShould have been directly shipped from ***, *** POD has now been missing for days and all we get is constant run around with where it is and constant rescheduling emails PODS list the following as part of their core values; Trustworthy, Control, Security, Safety, Flexibility and Convenience All of those have been a misrepresentation of their own beliefs This problem began from the own set of even getting the POD delivered when it was scheduled and pickwhen it was scheduled We have now be out thousands of dollars from because of PODS lack of doing what they taut as their core values They have lied, been caught in lying We have given them slack and understand as mistakes happen but now we have to elevate this because we are being taken advantage of

Misplaced my POD then ran over my water well when POD was delivered causing water loss and emergency service
First PODS misplaced my POD that was originally due for delivery on 2/20/and told me it would be at my house on 2/28/Then they found it and delivered it on 2/23/When the driver delivered the POD he drove over my well and crushed the pipe so I did not have any water which resulted in an emergency call to the well companyThis was witnessed by people at my houseWhen the driver returned to pick up the POD he admitted it in front of myself, my mother and the Comcast man that was at my property that he ran over the wellIt finally was given to this Jamie Wperson who is supposedly an "executive resolution specialist but obviously represents PODS not the consumerShe writes an email like I am on trial and I did something wrong, She is acting like PODS is doing me a favor by reimbursing me for my expensesAnd then goes on to state that she is basically going

PODS damaged or destroyed many of our belongings and our driveway in the process of moving,storing and delivering goods
In August of we hired PODS to pack, store and re deliver our belongingsWhen the PODS arrived at the destination, one of the doors would NOT openTheir resolution was to tilt and shake the POD which resulted in almost of the belongings in that pod to be scratched, damaged or destroyedIt also created a huge gauge in the professionally finished drivewayAfter reporting this to PODS and hoping for a reasonable resolution, they will NOT take any responsibility

I purchased a pod in due to moving when I found another place to live in March I had the pod delivered when unpacked I called for the pod to be picked up in March XX XXXX since then the pod is currently still on my property and the company keeps charging me all kinds of fees and will not come get the pod from my property until the fees are paid these fees are bogus charges that the company keeps charging meMy cousin *** *** at *** has been paying the bill and has all the invoices to show that this company keeps charging me more and more fees even after she had paid them if you need to see the statement please contact my cousin at *** or *** for further informationI pray that you can help me with this and I wonder how many others have been affected like this
Product_Or_Service: POds
Order_Number: XXXXXXXXX

I used this company pods for storing my furniture and then required delivery to my new home after days of storageOn returning my furniture they refused to leave pod at my home saying I required a permit I had called the city of *** and the hoa before delivery and they stated I didn't need a permit and I was allowed up to daysI told this to pods customer service and they didn't careThey drove away with my furniture and made me have to call customer service at least times
Begging them to returnI also had diabetic supplies in the pod needed for my son and asked if they could let me take it out or redeliver in the morning They said no and informed me I would have to rent a truck and come and unload the podThen they decided we will deliver in daysSo I had to cancel my loaders help and do without diabetic supplies for my son and worry about him possibly getting ill without itI explained to them I couldn't come down to access the pod at the storage cent

Misuse of credit card information and overcharging resulting in collection account of non monies owed
On February 25th I created a PODS storage account for a 16' container which was to be delivered to my *** location and stored in California in a facility locally On March 7th I ordered a second container, 12' to also be stored in there facility in *** CA months later, I requested that ONE container, 16' be transferred to Northern NJ and the second container would stay local in California After numerous conversations with their customer service agents I was told they could not transfer the 16' and they had to create a new order and would dissolve the original 16' container located on my account as being in *** CA Well, that did not happen At that point I had TWO 16' containers in addition to the one 12' from my original order PODS proceeded to charge me every month for an extra unit even after numerous calls to their customer service reps that there was a

Continuing to charge me after the pod was picked up and the contract should have been terminated
I rented a pod from themI set it up so that the monthly charge for the rental to be deducted from my bank account directlyI had the pod for monthsI then ordered it to be picked up from my location on 10/26/I also asked them to terminate the contractThe pod was picked up on 10/28/On 10/31/the pick up charge showed up on my bank accountThen on 11/10/they deducted another months rental from my bank accountI did not notice the deduction until several days laterOn 11/14/I called them to get my Money backI spnet almost an hour on the phone with them only to be told that even though the account showed the final pick up charge, it also showed the account as still open and the pod still at my locationThey informed me that only a supervisor could fix this problem and the supervisor was too busy to talk to me at that time? I told them I could wait beca

Billing after cancellation of service, and attempt to send me to collections for issue that is already resolved by my credit card company
Service has been cancelled week before delivery dateHowever PODS still billed my credit card for serviceContested the POD bill with Credit Card companyPODS states they had "made a mistake' and billed me errorHowever, my credit card company inadvertently retracted double the amountI worked with my credit card company to correct this mistakeWhen my credit card company returned the funds to the vendors commercial bank I contacted the PODS Accounts Receivable DepartmentThey did not care that their money had been returned as "their department specific reports still show money owed to them and don't care to hear how they are supposed to get the returned funds from their commercial bankThey subsequently started to contact me stating I will be sent to collections, and have avoided (including outrifght hanging up on me) every attempt I have