Jones Auto Detailing Express Hand Wash

In an attempt to schedule a long distance transport of my storage unit I was quoted several (3) different prices for the serviceThe first time I called at the end of Jan and I was given a quote of about $but it was recommended to wait until Early February to schedule delivery becuase once I did I would have only days to unload and return and my move in date is february So I waited until the begining of february and called backThe representative did not take the original quote number she just developed a new quoteThis quote was for $(conf # XXXXX)She told me that this would start my billing cycle over again and I would have a new cycle date of Feb The following day I logged on to my account to see that I have a balance of about $With new invoicesThe first invoice #PEIUXXXXXXXXX had a total of for the invoice but thenthe total balance was $Then there was another invoice #PEUIXXXXXXXXX with a total of $The later invoice is fo

We chose PODS over their competitors for a cross-country move from Florida to Olympia WAI had recently seen a PODS move into our neighborhood and was impressed by the operation My CSR was very forthcoming about the cost and options of using PODS for this move and, after mentioning that we were also pricing their competitors, was offered a discount from the originally quoted price - after, all this IS a competitive business All the CSR's I interacted with were pleasant and helpful, and the delivery driver at our destination (in WA) was pleasant, upbeat and professional He even had to move off-site to re-position the POD on his truck so that it could be unloaded properlyMy only negative comment (and word of advice) would be regarding the packing crew from another company that was linked to the PODS website The packing crew I picked (who were NOT PODS employees) was sub-standard and slapdash - but what other options do you have when moving day arrives? My advice would be to contact a reputable local moving company and contract to hire a "professional" crew of furniture packers from them
All-in-all a satisfactory outcome to an otherwise trying long-distance relocation I would unhesitatingly use them again

A storage container delivered to your home is a wonderful resource, but PODS is NOT worth the troubleUSE ANOTHER CONTAINER SERVICEAfter my container was delivered, PODS cancelled the storage container transfer to my new address, without notification of mePODS did rectify the matter, resulting in a later move date for my familyFour months later, I am still trying to remove a $"uneven pavement fee" from my initial billI have contacted PODS (4) times by telephone, and each time I was told a credit or a check would be issuedNo credit or check has been issued
Product_Or_Service: PODS Moving Container
Order_Number: XXXXXXX
Account_Number: Customer ID: XXXXXXX

PODS failed to pick up a container at my location as scheduled on Saturday July They made no reasonable effort to rectify their mistake
PODS was contacted on June and a drop off and pick up of my container was scheduled for July and July
PODS did not contact me as expected on July to provide a pick up time frame
I began calling on July and was told by multiple customer service reps that I was on the schedule and it could be any time until 8PM
Each customer service rep also tried to contact the "location" to get a firm time frameThe "location" did not respond to phone calls or e-mails
On Monday, 7/11, I received an e-mail that my PODS account had been updatedWhen I checked online the pick up date had been adjusted to 7-19-
I called and said this was unacceptableThe POD is blocking my driveway and I cannot get into my garageI live in a community with no available street parking and this situation presents a hardship for me
Again customer service wa

Incorrect billing in the amount of and was charged on 2/and 2/of this year
I arranged for the final pickup of of PODS we have rented for the past months
Pick up occurred on 2/ I noticed I was billed in the amount of when the amount quoted was
I called their billing department(2/18) and after 45mins was told that indeed the error was theirs and I was to be refunded because my discount was not applied that I was quoted
I then noticed on my credit card statement 2/that I was not refunded the sum but additionally charged for the POD that was already picked up in the sum of Prior to the pick up I confirmed from PODs that I would not incur an additional monthly rental for the contained if it was picked up on the date of 2/16, which it was
I called today 2/and after mins was told that the credit was still in process(40.81) and that I was only charged on the prior occassion, which is not the case In additio

PODS did not deliver or pick up our containers as promised After opening an incident report on July 3rd, we still cannot get a response to resolve
PODS did not fulfill their obligation to deliver and pick up PODS that we paid for (cust #XXXXXXXXX)- after filing the incident report, we cannot get a response from Francesca Moreno M***I called on June 28th to inquire as to why my second POD was no longer on the delivery e-mail confirmation for June 29th The gentleman could not figure out why it was not there but assured me he would get me scheduled for the next available date He called our local warehouse and spoke with Andy Andy said there were no available dates to transfer the POD from our old home to our new home until July 7th but he would try to fit us in before then I was not very happy about this, but told the gentleman that I would let the owners of the old house know that July 7th would be the last day the POD would be on their property
On June 29th, Hect

I have a POD that I filled with my belongings for a cross country moveI was told it had been sold due to paymentsFound out last week that was fals
I fell behind on payments after our move due to health issues but was keeping contactI was getting emails almost weekly and I called March so I could keep contactin April I get a call telling me my pod had been put to auctionThe last contact I had was an email on April telling me I was behind on payments but that was after I was called and told my pod had been soldFast forward to last week Octat 10:am PST to find that it in fact had not been sold and I now owed over $2,and either I pay or settle to get my stuffI had not been contacted by anyone till last weekThey said it was sent to collections but I never got a call from that eitherThe numbers I gave them when they could not contact me were never called eitherNo emails nothingThey said they had the wrong numberIf that was so they would not have bee

Refusing to deliver my pod to my new address when they told me they would when we first contacted them to order a POD
My cr: XXXXXXXXX
We ordered in May to be dropped off on 6-1-at our home in New York We told them that we were moving to Kentucky around the XXXXX zip code (as that is where our son lives We wanted them to store the pod until we found a house and were told that as there were no storage facility's in that zip code that they would store it in Nashville, Tn We said ok We were told that if we found a place that was over miles that we would have to pay extra mileage which we understood We paid for long distance moving and months rental for a total of $with the understanding that we would pay $redelivery to customer fee plus extra mileage I called the, on 8-16-to have them redelivery and was told NO They don't deliver to this zip code After talking with different representatives, we were told that they could "open

Pods has been making fraudulent charges on my credit card
When I call to speak with a representative which has been on multiple pccasions they tell me I do not owe any extra money but then continue to make further chargesWhen I call to inquire they tell me I was charged for yet another aspect of their billing which I was not previously told about

My redelivery time is not what I was toldI will have day to remove my items from the POD post redelivery, defeating the purpose of the service
I signed up with POD starting on March 10thMy stuff was placed in a local storage center until I requested that it be moved to a different state when I moved and then promptly redelivered to me in my new stateI requested my POD to be moved to my new state on June 16th and was told it will take 7-days before I can schedule it to be redeliveredI wasn't super excited about that timeline but I was assured once it got to the new state it could be redelivered to me in 1-daysThis would give me a week and a half to unpack it before I get charged for another month of storageI called yesterday to check on redelivery and was told the soonest date was July 7th, weeks from now! I was upset and was working with a lady who put me on hold to call the storage center to see if anything could be doneWhile I was on hold I was transferred t

We requested reimbursement from a damaged POD that we used that resulted in 10,dollars worth of loss to our stuff
Our account number with PODS was ***We purchased these through their online system The POD that became damaged after loading was purchased on #*** - X/9/in the amount of $303.32, this was the initial price for the foot PODSOn 5/12/we paid $for transportation of both PODS from Indiana to TexasEach month from May to August we paid a monthly fee of $When the PODS were delivered on August 10th, it was discovered that the roof on the smaller POD had been damaged and all of our stuff in that POD has visible evidence of being rained onWe have started the insurance claim for the cost of our stuff, but we are seeking to get our money back on the cost of the POD because the damage was clearly done by improper loading/unloading of the PODWe have pictures to show the damageI spoke to PODS customer service on 9/28/to voice m

PODS has took money out of my account that I should not have been charged for more than onceThe money has still not been returned
When we first signed up with Pods we got the insurance but then we decided not to take the insurance and called the same day to cancel it off but PODS continued to take the money outSo after calling about it we just decided to keep the insurance because at this point it was time for our Pod to be delivered so I just said forget I'll keep the insuranceSecondly, out of the blue PODS randomly took dollars out of our account over-drafting our account when we called it was a messsage on PODS customer service line stating that they were aware that several accounts had been charged and they were looking into the matter and would be refunding the moneywell that never happened so I called and was transferred to billing and the lady saw all of the overcharges for the insurance and apologizedOn top of that she saw where money was taken so she said we we

Failure to answer, respond or acknowledge
From the day the two PODS were to be delivered, this has been a complete business failure including the corporate office to the location in AZ The day the PODS were to be delivered, they only dropped off one of the two that were ordered A clear answer wasn't provided but a second POD was delivered after repeated escalation from my wife and myself Skipping additional drama to the PODS being delivered on 11/09/ The PODS were emptied the same evening and a call placed the next date We could not get a clear pickup date until repeated calls and now the scheduled pickup is Mid December! Almost a month and a half of one POD in our driveway and another in the street My wife and I have called multiple times and now corporate is referring us to John in AZ, XXX-XXX-XXXX, that hasn't responded to their phone calls or mine since first receiving his number in Mid November The corporate office cannot even tell me if John is still doing busin

YEARS AGO WHEN PODS FIRST STARTED WE USED THEM WITH POSITIVE RESULTS, THIS LAST TIME WITH PODS REC MONTHS AGO HAS BEEN A NIGHTMARETHERE HAS BEEN FRADULENT BILLINGS, MISSED SCHEDULE BY PODS, WE HAD WEEK DELAYS AND PODS WANTS US TO PAY FOR THE PODS WHICH WE DID NOT AUTHORIZE THEM TO KEEP, THEY MISSED THEIR COMMITTED SCHEDULE AND THEN WHEN IT WAS RECOUPED THEY SAID THE SCHEDULE FOR OUR PICKUPS DISAPPEARI HAVE SPOKEN WITH ATTORNEY GENERAL CONSUMER PROTECTION IN HAWAII AND IN FLORIDA AND THEY AGREE THAT THE SERVICE PROVIDER MISSING THEIR COMMITTED SCHEDULE, THE COST SHOULD BE CARRIED BY THE SERVICE PROVIDER NOT BY THE CONSUMER
I HAVE MADE SEVERAL CALLS TO PODS HQ IN FLORIDA AND PROVIDED LOTS OF EMAIL DOCUMENTATATION AND THEY REFUSE TO LISTEN AND THEY REFUSE TO ACT
THEIR BILLING WAS SO BAD WITH FRADULENT CHARGES THAT I SHOWED OUR CORP ACCOUNT AT FIRST HAWAIIAN BANK AND THE BANK AGREED THE CHARGES WERE FRADULENT AND THEY TOOK THE BANK CARD I WAS USING FOR PODS OFFLINE, THEY REMOVED THE CARD FROM THE SYSTEM CAUSE PODS CANNOT BE TRUSTEDI TOLD THIS TO THE COLLECTION AGENT *** *** AND SHE DID NOT CARE, NOT CARE THAT THEY ARE BILLING FRADULENTLY, IT APPEARS THIS IS BUSINESS AS USUAL FOR PODS
YESTERDAY, I CALLED PODS AGAIN TO SETTLE AND SPOKE WITH THEIR COLLECTION MANAGER=ZENDA AND TOLD HER THE PROBLEMS AND ASKED FOR ESCALATION, WHICH SHE SAID WAS EARLIER AVAILABLE AND SHE REFUSED TO ESCALATE OUR ISSUES TO PODS CORPORATE, THEY WERE HIDING THE ACTIVITIES FROM THEIR MANAGEMENT, EVEN SO IT MAY END UP IN COURT AND PODS CAN GET SUED
PODS CUSTOMER SERVICE DOES NOT EXIST, WE HAVE BEEN CONSISTENTLY LIED TO AND BILLED WITHOUT CAUSE AND THE FLORIDA PEOPLE HAVE REFUSED TO ADMIT FAULT OR PROVIDE CORRECTIONS
WE WILL TRY TO ESCALATE AGAIN
THE LOCAL FRANCHISE IN HAWAII APPEARS TO WANT TO WORK WITH US BUT APPARENTLY FLORIDA IS BLOCKING THEM FROM PROVIDING RESOLUTIONFLORIDA IS JUST HAPPY AS THEY CAN BE AT CHARGING AS MUCH MONEY AS THEY CAN NO MATTER WHAT DISCOMFORT TO PERSONS WITHOUT THEIR BELONGINGS AND DEPRIVING BUSINESS WITH THEIR TOOLS TO WORK
SOMEONE SHOULD TAKE A CLASS ACTION LAWSUIT AGAINST PODS FROM ALL OF THE PEOPLE WHO HAVE SPENT FOR THOUSANDS OF DAYS OF SERVICE WHICH PODS KEPT THEIR ITEMS WITHOUT THEIR PERMISSION
PODS COMMERCIALS ARE NICE AND FRIENDLY BUT THEY ARE HORRIBLE AT BUSINESS AND DO NOT HAVE INTEGRITY
THEY SHIP ALOT FOR THE MILITARY IN HAWAII AND I AM GOING TO COMPLAINT TO CONSUMER PROTECTION AND TO THE MILITARY FOR THE LACK OF INTEGRITY AND FRADULENT PRACTICES OF PODS
THANK YOU
***

Refusal to deliver POD to new address, did not disclose that there are areas of Oregon they do not deliver to
I contacted PODS regarding use of this company to move my household goods from Texas to OregonI was asked for an address in Oregon and I explained I did not have an address, I wanted to ship and store for possibly as long as monthsI was told I needed to pick a town and it could be changed when I did have an addressI asked if I could just use Salem and was told that would be fine.The POD was delivered to my house on JanIt was supposed to be picked uo on JanThey could not find that it had been delivered and was delayed until JanWhen I did buy a house, I called to arrange deliveryIt was my understanding my POD would be in the storage facility in Wilsonville, OR and was informed it was still in TexasWhen I gave my new address, they informed me they do not deliver to my new addressAt no time in my contact with their representatives did they disclose

PODS uses advertising and poorly written contracts to abscond itself from breach of contract and utterly nightmarish customer service
On December 25, my friend *** *** suffered a family tragedyOn December I contracted PODS Moving & Storage to deliver a POD to her Las Vegas apt in order to facilitate an emergency move back to her home state of Rhode IslandThe POD was picked up on Dec31stThis would be the last action on their part executed correctlyThe POD contained all of the household possessions including an entire home office, winter clothes, toiletries, medications, etcThe POD was to have business days in transit to Rhode Island, followed by a hour holding period at a storage stationBy January 15th I became increasingly concerned as the POD was not only NOT in Rhode Island, I was unable to access my account online due to PODS changing their website and locking everyone outPODS was also experiencing a "billing issue" so calling the 1-

they return my TV crack and Mattress rip and I got the insurance and they wont replace it
I had the pod from July 18,2015-March17,when it was return on 3/17/the mattress was rip when the driver open the door and he said out in a claim because you have insurance and they should replace this than we unpack and notice one of the five tvs was crack so I called to put the claim ini went back and forth with Deborah W assistant vice president -claims she says it wasnt the company fault but it is because no other tv was damage she claims its the we pack it we pack all the tvs the same way and there driver rip the mattress and told us to putin the claim I feel I was RIP OFF buy paying all this money for coverage that they knew they wasnt going to let me use thats not RIGHT

Pod was deliver on 12/5/to our home in Lake Worth FL Pod was picked up on 12/13/ Delivery date was scheduled 12/22/in our new home in Grand Island NY I called the office to supply directions to the driver upon entering the apartment complex on 12/19/ At that time, I was not notified of any delays On 12/21/18, I received a voicemail that I could not understand When returning the call to the number on my caller ID, no one answered I called Pod number on morning of 12/22/to find out that the pod was delayed days due to "truck breaking down" and would be delivered on 12/28/ At no time were we notified of any issue prior to my call I spoke with Pod Corporate office today, XXX-XXX-XXXX to confirm there were NO issues with 12/28/delivery They could not guarantee, however when you call for new service this is one of their selling points
Product_Or_Service: Pods Moving and Storage
Account_Number: XXXXXXXXX

I have been trying unsuccessfully to get my belongings back from this companyI have setup three separate appointments and all are cancelled
I arranged for a move from Bothell, WA to Boca Raton, FL via PODSWe agreed on delivery dates so I arranged for movers on that dateThe day before, they rescheduled to 9/and I rescheduled my moversNow they have rescheduled to 9/19, and my movers won't schedule, to I need to find another moving companyThey won't tell me where my belongings are, nor how to confirm a dateTheir only offer of resolution is to send an email to the agent who sold me the service, something I can do myself

We were misled on how many rooms their storage units will accommodate & have been waiting for a refund of $for over two weeks
We ordered a pod to store our belongings in Alabama until we found a home in FloridaWhen we requested their service we were misled on the accommodation of their largest storage unitThe pod was delivered on Sept 14th in the evening time & that's when we realized it was way too small, we called the next day the pod hadn't been on the property 24hrs however since they don't work on weekends the storage unit had to be picked up on Sept 17thOn Sept 15th the call was made a was told by one of their agents we would receive a full refund within daysI patiently waited until Sept 24th I made another call at that time they said we weren't eligible for a refund & they would have to go backwards to listen to the 1st call that was made for a refund & their resolution team would get back to me with 48-hours however that didn't happened I called again on Sept