Jones Auto Detailing Express Hand Wash

Incorrect billing in the amount of and was charged on 2/and 2/of this year
I arranged for the final pickup of of PODS we have rented for the past months
Pick up occurred on 2/ I noticed I was billed in the amount of when the amount quoted was
I called their billing department(2/18) and after 45mins was told that indeed the error was theirs and I was to be refunded because my discount was not applied that I was quoted
I then noticed on my credit card statement 2/that I was not refunded the sum but additionally charged for the POD that was already picked up in the sum of Prior to the pick up I confirmed from PODs that I would not incur an additional monthly rental for the contained if it was picked up on the date of 2/16, which it was
I called today 2/and after mins was told that the credit was still in process(40.81) and that I was only charged on the prior occassion, which is not the case In additio

Refusal to deliver POD to new address, did not disclose that there are areas of Oregon they do not deliver to
I contacted PODS regarding use of this company to move my household goods from Texas to OregonI was asked for an address in Oregon and I explained I did not have an address, I wanted to ship and store for possibly as long as monthsI was told I needed to pick a town and it could be changed when I did have an addressI asked if I could just use Salem and was told that would be fine.The POD was delivered to my house on JanIt was supposed to be picked uo on JanThey could not find that it had been delivered and was delayed until JanWhen I did buy a house, I called to arrange deliveryIt was my understanding my POD would be in the storage facility in Wilsonville, OR and was informed it was still in TexasWhen I gave my new address, they informed me they do not deliver to my new addressAt no time in my contact with their representatives did they disclose

I have a POD that I filled with my belongings for a cross country moveI was told it had been sold due to paymentsFound out last week that was fals
I fell behind on payments after our move due to health issues but was keeping contactI was getting emails almost weekly and I called March so I could keep contactin April I get a call telling me my pod had been put to auctionThe last contact I had was an email on April telling me I was behind on payments but that was after I was called and told my pod had been soldFast forward to last week Octat 10:am PST to find that it in fact had not been sold and I now owed over $2,and either I pay or settle to get my stuffI had not been contacted by anyone till last weekThey said it was sent to collections but I never got a call from that eitherThe numbers I gave them when they could not contact me were never called eitherNo emails nothingThey said they had the wrong numberIf that was so they would not have bee

Failure to answer, respond or acknowledge
From the day the two PODS were to be delivered, this has been a complete business failure including the corporate office to the location in AZ The day the PODS were to be delivered, they only dropped off one of the two that were ordered A clear answer wasn't provided but a second POD was delivered after repeated escalation from my wife and myself Skipping additional drama to the PODS being delivered on 11/09/ The PODS were emptied the same evening and a call placed the next date We could not get a clear pickup date until repeated calls and now the scheduled pickup is Mid December! Almost a month and a half of one POD in our driveway and another in the street My wife and I have called multiple times and now corporate is referring us to John in AZ, XXX-XXX-XXXX, that hasn't responded to their phone calls or mine since first receiving his number in Mid November The corporate office cannot even tell me if John is still doing busin

We chose PODS over their competitors for a cross-country move from Florida to Olympia WAI had recently seen a PODS move into our neighborhood and was impressed by the operation My CSR was very forthcoming about the cost and options of using PODS for this move and, after mentioning that we were also pricing their competitors, was offered a discount from the originally quoted price - after, all this IS a competitive business All the CSR's I interacted with were pleasant and helpful, and the delivery driver at our destination (in WA) was pleasant, upbeat and professional He even had to move off-site to re-position the POD on his truck so that it could be unloaded properlyMy only negative comment (and word of advice) would be regarding the packing crew from another company that was linked to the PODS website The packing crew I picked (who were NOT PODS employees) was sub-standard and slapdash - but what other options do you have when moving day arrives? My advice would be to contact a reputable local moving company and contract to hire a "professional" crew of furniture packers from them
All-in-all a satisfactory outcome to an otherwise trying long-distance relocation I would unhesitatingly use them again

My redelivery time is not what I was toldI will have day to remove my items from the POD post redelivery, defeating the purpose of the service
I signed up with POD starting on March 10thMy stuff was placed in a local storage center until I requested that it be moved to a different state when I moved and then promptly redelivered to me in my new stateI requested my POD to be moved to my new state on June 16th and was told it will take 7-days before I can schedule it to be redeliveredI wasn't super excited about that timeline but I was assured once it got to the new state it could be redelivered to me in 1-daysThis would give me a week and a half to unpack it before I get charged for another month of storageI called yesterday to check on redelivery and was told the soonest date was July 7th, weeks from now! I was upset and was working with a lady who put me on hold to call the storage center to see if anything could be doneWhile I was on hold I was transferred t

Pods has been making fraudulent charges on my credit card
When I call to speak with a representative which has been on multiple pccasions they tell me I do not owe any extra money but then continue to make further chargesWhen I call to inquire they tell me I was charged for yet another aspect of their billing which I was not previously told about

PODS failed to pick up a container at my location as scheduled on Saturday July They made no reasonable effort to rectify their mistake
PODS was contacted on June and a drop off and pick up of my container was scheduled for July and July
PODS did not contact me as expected on July to provide a pick up time frame
I began calling on July and was told by multiple customer service reps that I was on the schedule and it could be any time until 8PM
Each customer service rep also tried to contact the "location" to get a firm time frameThe "location" did not respond to phone calls or e-mails
On Monday, 7/11, I received an e-mail that my PODS account had been updatedWhen I checked online the pick up date had been adjusted to 7-19-
I called and said this was unacceptableThe POD is blocking my driveway and I cannot get into my garageI live in a community with no available street parking and this situation presents a hardship for me
Again customer service wa

PODS uses advertising and poorly written contracts to abscond itself from breach of contract and utterly nightmarish customer service
On December 25, my friend *** *** suffered a family tragedyOn December I contracted PODS Moving & Storage to deliver a POD to her Las Vegas apt in order to facilitate an emergency move back to her home state of Rhode IslandThe POD was picked up on Dec31stThis would be the last action on their part executed correctlyThe POD contained all of the household possessions including an entire home office, winter clothes, toiletries, medications, etcThe POD was to have business days in transit to Rhode Island, followed by a hour holding period at a storage stationBy January 15th I became increasingly concerned as the POD was not only NOT in Rhode Island, I was unable to access my account online due to PODS changing their website and locking everyone outPODS was also experiencing a "billing issue" so calling the 1-

PODS damaged or destroyed many of our belongings and our driveway in the process of moving,storing and delivering goods
In August of we hired PODS to pack, store and re deliver our belongingsWhen the PODS arrived at the destination, one of the doors would NOT openTheir resolution was to tilt and shake the POD which resulted in almost of the belongings in that pod to be scratched, damaged or destroyedIt also created a huge gauge in the professionally finished drivewayAfter reporting this to PODS and hoping for a reasonable resolution, they will NOT take any responsibility

In an attempt to schedule a long distance transport of my storage unit I was quoted several (3) different prices for the serviceThe first time I called at the end of Jan and I was given a quote of about $but it was recommended to wait until Early February to schedule delivery becuase once I did I would have only days to unload and return and my move in date is february So I waited until the begining of february and called backThe representative did not take the original quote number she just developed a new quoteThis quote was for $(conf # XXXXX)She told me that this would start my billing cycle over again and I would have a new cycle date of Feb The following day I logged on to my account to see that I have a balance of about $With new invoicesThe first invoice #PEIUXXXXXXXXX had a total of for the invoice but thenthe total balance was $Then there was another invoice #PEUIXXXXXXXXX with a total of $The later invoice is fo

I used this company pods for storing my furniture and then required delivery to my new home after days of storageOn returning my furniture they refused to leave pod at my home saying I required a permit I had called the city of *** and the hoa before delivery and they stated I didn't need a permit and I was allowed up to daysI told this to pods customer service and they didn't careThey drove away with my furniture and made me have to call customer service at least times
Begging them to returnI also had diabetic supplies in the pod needed for my son and asked if they could let me take it out or redeliver in the morning They said no and informed me I would have to rent a truck and come and unload the podThen they decided we will deliver in daysSo I had to cancel my loaders help and do without diabetic supplies for my son and worry about him possibly getting ill without itI explained to them I couldn't come down to access the pod at the storage cent

I set up a delivery date for my POD that they were storing in their Elgin, Illinois location to be done on JUN This was scheduled one month in advance because that was the only time available for them to deliver It's not like you can get your property back within one week I believe that they hold onto your property because they are charging your (mandatory) credit card for the time they have your goods in their possession Well, my POD did not show up during the scheduled 6:- 9:pm slot When it wasn't there, I called the customer service number but it apparently closed at 4:30pm When trying to rectify the issue today, I was told that they didn't know why it was not delivered and that by the Customer Service office that no one at the Elgin office was answering the phone; therefore had to reschedule a delivery for another two plus weeks out

Misplaced my POD then ran over my water well when POD was delivered causing water loss and emergency service
First PODS misplaced my POD that was originally due for delivery on 2/20/and told me it would be at my house on 2/28/Then they found it and delivered it on 2/23/When the driver delivered the POD he drove over my well and crushed the pipe so I did not have any water which resulted in an emergency call to the well companyThis was witnessed by people at my houseWhen the driver returned to pick up the POD he admitted it in front of myself, my mother and the Comcast man that was at my property that he ran over the wellIt finally was given to this Jamie Wperson who is supposedly an "executive resolution specialist but obviously represents PODS not the consumerShe writes an email like I am on trial and I did something wrong, She is acting like PODS is doing me a favor by reimbursing me for my expensesAnd then goes on to state that she is basically going

they return my TV crack and Mattress rip and I got the insurance and they wont replace it
I had the pod from July 18,2015-March17,when it was return on 3/17/the mattress was rip when the driver open the door and he said out in a claim because you have insurance and they should replace this than we unpack and notice one of the five tvs was crack so I called to put the claim ini went back and forth with Deborah W assistant vice president -claims she says it wasnt the company fault but it is because no other tv was damage she claims its the we pack it we pack all the tvs the same way and there driver rip the mattress and told us to putin the claim I feel I was RIP OFF buy paying all this money for coverage that they knew they wasnt going to let me use thats not RIGHT

Refusing to deliver my pod to my new address when they told me they would when we first contacted them to order a POD
My cr: XXXXXXXXX
We ordered in May to be dropped off on 6-1-at our home in New York We told them that we were moving to Kentucky around the XXXXX zip code (as that is where our son lives We wanted them to store the pod until we found a house and were told that as there were no storage facility's in that zip code that they would store it in Nashville, Tn We said ok We were told that if we found a place that was over miles that we would have to pay extra mileage which we understood We paid for long distance moving and months rental for a total of $with the understanding that we would pay $redelivery to customer fee plus extra mileage I called the, on 8-16-to have them redelivery and was told NO They don't deliver to this zip code After talking with different representatives, we were told that they could "open

I purchased a pod in due to moving when I found another place to live in March I had the pod delivered when unpacked I called for the pod to be picked up in March XX XXXX since then the pod is currently still on my property and the company keeps charging me all kinds of fees and will not come get the pod from my property until the fees are paid these fees are bogus charges that the company keeps charging meMy cousin *** *** at *** has been paying the bill and has all the invoices to show that this company keeps charging me more and more fees even after she had paid them if you need to see the statement please contact my cousin at *** or *** for further informationI pray that you can help me with this and I wonder how many others have been affected like this
Product_Or_Service: POds
Order_Number: XXXXXXXXX

I canceled my order and was advised that my funds would be returned in 3-business days and have no t recieved
I would never use this company The original person that I spoke with was wonderful Everything after that was a nightmare I had a confirmation email the night before that everything was set up for the following day The following day after having family coming in from out of state to pack the POD up, two hours before the scheduled delivery (Saturday) they canceled and stated that they had to move it to the following Monday because people had called out and there was no way for it to be delivered After no apologies and no sorry for you inconvenience, I canceled my order and was advised that my funds would be returned in 3-business days After the 4th day I contacted PODs and advised that my funds were never processed and that I would get a refund in 2-business days I advised that it was unacceptable now to have to wait up to days for my funds to be retur

The complaint is from start to finishfrom delivery, to being over charged, billing, and customer serviceall the way up to management
On my scheduled delivery date dispatch called to tell me the driver didn't get an answer at the doorwe were sitting on the porchFor months they over charged my account $and passed me around rep to rep for an entire billing cycle to get the credit placed on my Pods accountOnline billing DOES NOT WORK, so every time I go to make a payment I have to call inI ask EVERY TIME what's going on with the online bill pay and I get the same answer"the system is down"I've gotten this answer for monthsI dread callingSo $on my account has reached days past due and my account has been frozenI call to ask, What's up? and they tell me "It's a new policy"Keep in mind I paid $last week
I'm fed up, this is the last straw, but the icing on the cake was when I asked to have the account closed and they ask me to send my payment v

My fiancé passed *** on Nov,'We had been living together for yrsThe house we shared was not paid off so I was planning to relocate with my daughter to Florida to stay with her and her familyShe told me it would be better for me to store my things with Pods so that they would be able to bring my things to me when I found some where to stayWhen I tried to call them and find out my daughter and her husband was not allowed in my storage they gave me the run around; this was in March of this yearThey told me someone would call me and explain to me why and no one ever didMy pin number have been changed so that I am unable to make a payment or get into my storageThey took everything we worked hard for things of ours that can never be replaced ; family portraits; my family's obituaries, etc
Product_Or_Service: Storage