Jones Auto Detailing Express Hand Wash

SCAM! They refused to deliver my container and held my goods hostage They charged me for the delays they cause and it went into the mad circle
I had no issues with PODS with my pick up experienceThey were happy to deliver my container to my *** houseThe problem started when I wanted my container delivered to my OC homeThey refused to deliver my container saying my container isn't leveled**My *** home wasn't leveled either and the delivery guy leveled the container using pieces of woodsAfter weeks of holding my goods hostage and me threatening them with lawsuits, they finally delivered my container which was placed in my driveway leveled with pieces of woodsThey caused this delay on purpose to charge me extra storage feeI argued with the customer service, they refunded, they charged me for more storage, I call, they refunded, and the vicious circle never endedThey also started creating fraudulent invoices for storage for dates long after my container was

Had PODS in storage for yearsRemoved from first site perfectly, in storage for years Had POD delivered and picked up to new site perfectly Storage fees are a bit costly, containers kinda dirtyOverall very professional and handy service

I was told my pod would be delivered via special arrangement with confirmation on 8/ The pod did not arrive even though I was charged
I called Pods in late July to arrange a delivery for a mile move The quote I originally received was very high I called back to see if it was correct I spoke with Marcy, who arranged with my local pods location to handle the move for both delivery and transportation to my new home "off the books" so it would be reasonably priced I called on Monday, August to make sure it was all set even though online it only showed drop off Marcy left me a voice mail that it was "all set off the books" to be handled by location for drop off 8/and transported to my new zip code on 8/ I received email confirmation of the drop off on 8/along with a voicemail confirmation and my account was deducted $ The pod was to arrive between am and am on 8/ At 11:am it had still not arrived and I called customer service, my 6th phon

We chose PODs when we moved from*** for storage and moving because we had not bought a house and they offered storage until we had a final addressThe pod was packed and stored, however when we called to have our POD delivered to our new home we were told it will be an additional $for delivery as we are outside a mile radius from Lansing where the pod was sentWe are exactly miles over the fifty mile radiusWe were unaware our pod was sent to Lansing when its desination should have been ***, when we called and ordered our pod we explained our billing address would be changing to Charlotte mi, but our final destination would be near Grand RapidsPods selected the storage facility based on our temporary housing, outside of our controlWhen we have called to resolve this issue they do not return our callsThey sent my husband an email reducing the cost to $without speaking with us
Product_Or_Service: Pods delivery
Order_Number: XXXXXXXX

My fiancé passed *** on Nov,'We had been living together for yrsThe house we shared was not paid off so I was planning to relocate with my daughter to Florida to stay with her and her familyShe told me it would be better for me to store my things with Pods so that they would be able to bring my things to me when I found some where to stayWhen I tried to call them and find out my daughter and her husband was not allowed in my storage they gave me the run around; this was in March of this yearThey told me someone would call me and explain to me why and no one ever didMy pin number have been changed so that I am unable to make a payment or get into my storageThey took everything we worked hard for things of ours that can never be replaced ; family portraits; my family's obituaries, etc
Product_Or_Service: Storage

They lost my POD, could not even tell me if it left the original location, continually provided excuses, then didn't log the call to verify I called
My Pod was to be sent from FL to NJThe date they provided for it's arrival was off by daysdays after it was scheduled to arrive in NJ, it still hadn't left FL Shortly after, I attempted to find out where my POD was, and they were unable to tell me where it was in the US, or even if it was still at the location in FL They would not provide contact numbers for me to attempt to locate my belongings, nor would they make the necessary phone callsI had many 2-hour conversations with customer service, logistics, managers, etcand it was not resolvedFinally, when my POD arrived, I was told I could not access it I then spent 2-more hours on the phone with a manager who told me they would reconcile my issues with at least months free The manager never called me back as he stated, and the next time I called there "was n

PODS continues to charge me on a monthly basis for a storage unit they delivered to me in June
My husband and I used PODS to facilitate a move from Ann Arbor MI to Chicago IL this yearPODS stored our unit for approximately monthsIn delivery to Chicago, they lost our POD for nearly a monthHowever, they finally found it and delivered our things in early JulyWe spend many hours and days on the phone with them to try to get compensation for all of the costs we incurred during the time when our things were "missing" but had little successThe ongoing problem is that PODS has continued to charge us $per month for storage of the unitWe have called in monthly to report that they erroneously charged us since we are no longer using their service and they are not storing anything of oursUsually after abut hours on the phone they connect us to someone who says that they will reimburse us for the charge that month and also will correct the billing errorHowever, this ha

PODS owes me a credit of $
I rented a storage container from PODS in JanuaryEverything Ok so farI called to have them pickup the POD before anniversary date April 7th, so I would not be billed for AprilI received a voicemail confirming pick up and giving me a windowI returned from a Florida Trip Mid April and POD was still there!! I arranged another pickup which went fineI called PODS in Clearwater and spoke with Beverly J(Accounts Receivable Collector) on April 20th about my POD not being picked up a scheduled before the 7th and how I was billed for the month in my Final paymentShe reviewed history & notes on account, called the NY facility and apologized for POD not being picked up on time and told me she was going to credit my card $for April's rentShe then sent me an email (which I have) stating I am due a refund of $One month goes by, no credit back to my CCI have called 8x since and have been told by numerous reps that it is in processIt

I Ordered my POD, no one told me of a gypsy moth formmy pod was held because of thisI was notified Seven days after I scheduled of the from
On 9/15/I called to schedule my POD delivery to CANo one mentioned the Gypsy Moth form at that timePOD was originally to be shipped on 9/18/POD immediately debited $1300.+ from my checking account for thisI was notified Seven days after I scheduled of the Gypsy Moth fromNo one from PODS sent it to me or could tell me how to locate it on the website
After I was notified and finding the form on the PODS.com website I emailed the form and called PODS 09/22/to verify everything was ok and was told to call back MondayPM Friday 09/22/I was emailed by PODS stating I need to add the originating city, state, and ZIP codeNo one called meWhen I called I was told my POD would now be shipped on 09/25/After getting off the phone I emailed the updated Gypsy Moth form and called back 09/25/and was told my POD was still

Pods has used my loss for their gain and it is absolutely mortifying
Over the past ten months or so, I've been having troubles with PodsI've been attempting to contact and they are ignoring all correspondence, not returning phone calls and sending me to voice mails when I do get someone on the lineFriday I posted this comment on their Facebook pageThey proceeded to DELETE the comments and BLOCK METhey are refusing to fix anything on their behalf and have referred my account to debt collectionsThis is the comment:
"I have never had a more awful experience with another company in my lifeI rented a pod when my mother passed away in July I requested the pod to be picked up in November Was not able to get in touch with anybodyI received a phone call in December staring my unit was in "auction status" and that they would be picking it up on MondayMonday came and went and I didn't hear from anybodyNow we are in March and I received an email from account man

Furniture had MILDEW AND MOLD upon removal
Items from our house was placed into the PODS while the house was being redone after hurricane harveyItems were in the PODS for monthsUpon removing our items, the furniture was covered with mildew/moldThe worker that picked up the PODS showed me the water marks in the PODAlso when I called to report the problem, the person assisting me stated this happens in areas with high humidityMy account number was *** L*** was ny customer advocacy repfor PODSAlex stated that I turned down the 3rd party coverage, but they did not inform me of a problem like this was possibleSo, Alex ask me to sign this releaseSee below
RELEASE
This agreement ("Release") is entered into to terminate all controversies and
claims (the "Claims"), which have arisen, or could arise, from the relationship
between PODS ENTERPRISES, LLC ("PODS"), and Kenneth *** (***)
("Customer") that are or *** be related to incidents that occur

I moved across country in February and I used PODS to transfer my belongings First of all they will underbid initially, knowing that you will fill up your fist pod and have to order another in the middle of packing So whatever size Pod they say you need double it At the price I eventually paid I could have hired a traditional mover and they would have loaded and unloaded the truck Secondly, they charged our credit card twice by mistake (happened to thousands of their customers) they promised to refund the double charge but it took them weeks to do it, despite repeated promises In the mean time the double charge maxed out my credit card and I had very little money for the cross country tripThey never actually revered the charges I had to get my credit card company involved and they rejected the charges

Overcharged $429.16, and still getting billed for a container we have not had since January 8, So far no at PODS can resolve this problem
12/10/2015, overcharged for delivery/use/pickup/transportation of one POD Container from Tampa FL to Salt Lake City UT, by $ Can no longer get access to my old customer ID, and the invoices I need for submission of an expense report to be reimbursed Filed three incident tickets with PODS Customer Service and still no resolution on this overcharge On 2/3/I received an invoice for $for rental/insurance of container from 02/16/- 03/15/ I removed all contents from the container at the PODS Service Center in SLC UT on 1/8/2016, have not used/accessed the container since The new online customer account shows final pickup of container on 01/008/2016, so why am I being billed again for use of the container I would like a credit for the overcharge, copies of all three invoices for the amount I agreed to pay and

PODS dropped off a container and picked it up but did not ship it to the final destination and they cannot locate it
PODS dropped off a container then picked it up but never delivered the container to the final destination I have called on several of occasions to try and locate the container and they had continuously stated it was in route There was confusion in the beginning of the order when I changed the date of the drop off and it seemed my container had been deleted from the system I called many times during the last days of January and the first week of February to locate the container in their system I was told it was a IT glitch and that my order/container was showing up on the PODS system but I could not see it on their website I continued to call and make sure the container was going to be dropped off and they kept telling that the container was in their system and in route to Florida from Connecticut The container was dropped off at my Connecticut address on t

I canceled my order and was advised that my funds would be returned in 3-business days and have no t recieved
I would never use this company The original person that I spoke with was wonderful Everything after that was a nightmare I had a confirmation email the night before that everything was set up for the following day The following day after having family coming in from out of state to pack the POD up, two hours before the scheduled delivery (Saturday) they canceled and stated that they had to move it to the following Monday because people had called out and there was no way for it to be delivered After no apologies and no sorry for you inconvenience, I canceled my order and was advised that my funds would be returned in 3-business days After the 4th day I contacted PODs and advised that my funds were never processed and that I would get a refund in 2-business days I advised that it was unacceptable now to have to wait up to days for my funds to be retur

unit delivered hours after windowdelivery person extremely rude and lied about having a flat en route to me when I later find he had never left
Driver lied to me about having a flat on way to my homeHe was hours late and was extremely rude to myself and my childrenHe then left pod 3' off curb and the city has received over complaints and are threatening to tow as YOUR DRIVER LEFT IT ILLEGALLY SITTING TOO FAR INTO ROAD
At 5.05on I spoke with PODS and they stated it would be picked up the next dayThe police have come to my property times and also called me that it has to be moved today,
I have spent another hours on phone with PODS today and am told by them they now cant pick it up until the 22nd

The complaint is from start to finishfrom delivery, to being over charged, billing, and customer serviceall the way up to management
On my scheduled delivery date dispatch called to tell me the driver didn't get an answer at the doorwe were sitting on the porchFor months they over charged my account $and passed me around rep to rep for an entire billing cycle to get the credit placed on my Pods accountOnline billing DOES NOT WORK, so every time I go to make a payment I have to call inI ask EVERY TIME what's going on with the online bill pay and I get the same answer"the system is down"I've gotten this answer for monthsI dread callingSo $on my account has reached days past due and my account has been frozenI call to ask, What's up? and they tell me "It's a new policy"Keep in mind I paid $last week
I'm fed up, this is the last straw, but the icing on the cake was when I asked to have the account closed and they ask me to send my payment v

I set up a rental agreement on one of the secure podsWithin weeks the actually pod was broken intoThe advised I decline coverage for my product
On May 16, I purchased one of pods secure supposedly unable to be broken into podsOrder #XXXXXXX On May 29, the pofs was broken into They bypass the lock that was purchase through pods and went directly into the podI contact pod advising of this and was informed I declined content coverageI called Pod May at 8;30am to advise them I was never offered content protectionI was only offered as the rep day pod coverage for $a monthThis was my understanding and what I verified with sales agent that this would protect my itemsHowever as of May 30, I was advised they don't always offer it because they can be sure we lock our podI ask yo speak to a supervisor when the contact agent advised thisI ask her why as a business would I want to cover a pod but not my itemsAnd why would they advised I declined a s

I requested the service of this moving company for an agreed upon price and a non-negotiable time frameOn the date of scheduled service the company's delivery driver informed me that he would not be able to complete service due to company policyThis inability to provide a service which was paid in full left me stranded and abandoned with nothing more than customer services "apologies for the inconvenience"This company new full well at the time of reservation the conditions of the delivery location and assured me that this was in compliance with their company policy yet at the time of delivery there was "nothing they could do" to make accommodations for me in my moveThe calls are recorded for "quality assurance and training purposes" yet no quality of service was provided and clearly no training is being conductedHopefully this complaint ensures that this never happens to another family againI am extremely disappointed with this company and will never use their services agai

Debiting My checking account without authorization causing my account to overdrawn
I have been a customer of Pod since my first Pods move was government authorized because as the Mother of a "fallen" I was provided with the serviceI was moved from Chicago to Savannah GA.In I was moving from Savannah to Northern VaBecause I was moving from a bedroom house into a one bedroom apartment I opted to go to Savannah and remove just the items I needed for the apartment.In October of I had to move and acquired another POD in VAI have had several medical issue as well as a cancer diagnosis and was not working for some time Pods worked with me and I made payments on both containers until I got them currentIn November of I moved into a condo and was able to empty the VA containerI worked with PODS to get the Georgia container caught upMy payments are due on the 5th of the month and always have beenI was unable to make the August payment on the 5th on the 7th I