Jones Auto Detailing Express Hand Wash

Pod was deliver on 12/5/to our home in Lake Worth FL Pod was picked up on 12/13/ Delivery date was scheduled 12/22/in our new home in Grand Island NY I called the office to supply directions to the driver upon entering the apartment complex on 12/19/ At that time, I was not notified of any delays On 12/21/18, I received a voicemail that I could not understand When returning the call to the number on my caller ID, no one answered I called Pod number on morning of 12/22/to find out that the pod was delayed days due to "truck breaking down" and would be delivered on 12/28/ At no time were we notified of any issue prior to my call I spoke with Pod Corporate office today, XXX-XXX-XXXX to confirm there were NO issues with 12/28/delivery They could not guarantee, however when you call for new service this is one of their selling points
Product_Or_Service: Pods Moving and Storage
Account_Number: XXXXXXXXX

I Ordered my POD, no one told me of a gypsy moth formmy pod was held because of thisI was notified Seven days after I scheduled of the from
On 9/15/I called to schedule my POD delivery to CANo one mentioned the Gypsy Moth form at that timePOD was originally to be shipped on 9/18/POD immediately debited $1300.+ from my checking account for thisI was notified Seven days after I scheduled of the Gypsy Moth fromNo one from PODS sent it to me or could tell me how to locate it on the website
After I was notified and finding the form on the PODS.com website I emailed the form and called PODS 09/22/to verify everything was ok and was told to call back MondayPM Friday 09/22/I was emailed by PODS stating I need to add the originating city, state, and ZIP codeNo one called meWhen I called I was told my POD would now be shipped on 09/25/After getting off the phone I emailed the updated Gypsy Moth form and called back 09/25/and was told my POD was still

Required additional payment before they would honor dates agreed upon on the original contract
I had contacted PODS to arrange for one of their moving containers as I was moving from Washington to ArizonaVery specific dates for the delivery and pick up of the empty in Arizona were requested and the items loaded into the PODS were based on those dates being metThe loaded container was to be delivered on March 26th and empty picked up on March 28thThe PODS was not delivered on the 26th nor was I even contacted by PODS letting me know of a delayI had to call themPODS was able to get it delivered to me on the next day, the 27thI advised them that the empty container would need to be picked up no later than March 30th as we have HOA rules regarding items in driveways and parking on the streetPODS totally disregarded this requirement and set up the empty pick up date for April 5thWhen I called them to let them know the empty was ready for pickup, that was when they advised

I have been trying unsuccessfully to get my belongings back from this companyI have setup three separate appointments and all are cancelled
I arranged for a move from Bothell, WA to Boca Raton, FL via PODSWe agreed on delivery dates so I arranged for movers on that dateThe day before, they rescheduled to 9/and I rescheduled my moversNow they have rescheduled to 9/19, and my movers won't schedule, to I need to find another moving companyThey won't tell me where my belongings are, nor how to confirm a dateTheir only offer of resolution is to send an email to the agent who sold me the service, something I can do myself

I requested the service of this moving company for an agreed upon price and a non-negotiable time frameOn the date of scheduled service the company's delivery driver informed me that he would not be able to complete service due to company policyThis inability to provide a service which was paid in full left me stranded and abandoned with nothing more than customer services "apologies for the inconvenience"This company new full well at the time of reservation the conditions of the delivery location and assured me that this was in compliance with their company policy yet at the time of delivery there was "nothing they could do" to make accommodations for me in my moveThe calls are recorded for "quality assurance and training purposes" yet no quality of service was provided and clearly no training is being conductedHopefully this complaint ensures that this never happens to another family againI am extremely disappointed with this company and will never use their services agai

We chose PODs when we moved from*** for storage and moving because we had not bought a house and they offered storage until we had a final addressThe pod was packed and stored, however when we called to have our POD delivered to our new home we were told it will be an additional $for delivery as we are outside a mile radius from Lansing where the pod was sentWe are exactly miles over the fifty mile radiusWe were unaware our pod was sent to Lansing when its desination should have been ***, when we called and ordered our pod we explained our billing address would be changing to Charlotte mi, but our final destination would be near Grand RapidsPods selected the storage facility based on our temporary housing, outside of our controlWhen we have called to resolve this issue they do not return our callsThey sent my husband an email reducing the cost to $without speaking with us
Product_Or_Service: Pods delivery
Order_Number: XXXXXXXX

Had PODS in storage for yearsRemoved from first site perfectly, in storage for years Had POD delivered and picked up to new site perfectly Storage fees are a bit costly, containers kinda dirtyOverall very professional and handy service

I set up a rental agreement on one of the secure podsWithin weeks the actually pod was broken intoThe advised I decline coverage for my product
On May 16, I purchased one of pods secure supposedly unable to be broken into podsOrder #XXXXXXX On May 29, the pofs was broken into They bypass the lock that was purchase through pods and went directly into the podI contact pod advising of this and was informed I declined content coverageI called Pod May at 8;30am to advise them I was never offered content protectionI was only offered as the rep day pod coverage for $a monthThis was my understanding and what I verified with sales agent that this would protect my itemsHowever as of May 30, I was advised they don't always offer it because they can be sure we lock our podI ask yo speak to a supervisor when the contact agent advised thisI ask her why as a business would I want to cover a pod but not my itemsAnd why would they advised I declined a s

Incorrect Billing, Overcharged, Poor Customer Service, Can not get anyone to help fix my account
My initial payment and pick up went wellOnce at the storage facility my monthly bill began being charged for a higher amount that did not reflect a 10% and additional charges to protect the POD while in the company's possessionMy credit card was double charged for the higher amount, the double charge has been resolvedI received an email from PODS stating DO NOT CALL customer service to resolve the billing issueThe hold times were in excess of minsI began faxing requests to have a representative call me to fix my billingOn 02/Jeff DXXX-XXX-XXXX called me to fix the issueHe said that he needed to speak with billing to correct and would call me backNO RETURN CALLI phoned Jeff Davis more times over the next couple of weeks, left a message with cust#, name and phone#His message states that you will receive a return call within hoursI received NOTHINGI sent

PODS overcharged us at least $ Their customer services did not review carefully and refused to refund
We originally ordered two containers; then canceled the smaller containerOriginally, the total amount for part of the two containers $2,(not sure of the contents) was charged to the debit card (ending 1588)The amount for the canceled container, $1,should have been refunded to the same debit card (XXXX); however, we did not receive a refund
We contacted customer service around 7/4/and was told that the refund was made to the visa card (ending 4203); so, we requested to fix the refund to be made to our debit card So, the person who we spoke to said that she would charge the refund amount of $1,to visa card (XXXX), then make a refund to the debit card (XXXX)
The refund was made to the debit card (1588) on 7/4/18; however, later, we found out from visa that there were no refunds for $1,made at all to the card(XXXX) as the customer se

Failure to deliver container in the timely fashion
First of all this is worst moving company I have ever worked withInitially they were very nice saying that they will accommodate all our needs making moving experience easyAll they wanted was my credit card number that they charged two weeks before serviceI have agreed to pay dollars which super expensive for just moving the box from *** I explained that I need the container to be delivered on Sep the 1stThe scheduled pick up of the container was Aug 24thI told them I need this to be picked up the lastest possible because I am working full timeThey did not care and scheduled pick up between X:XX-X:XXThe driver called me around 1PM if he can come now to pick up the containerHe asked if I need more time he can come laterI said sure, if can give me min everything will be readyI called him min later to confirm, he did not pick upI called him times until PM, he never picked upI called

I moved across country in February and I used PODS to transfer my belongings First of all they will underbid initially, knowing that you will fill up your fist pod and have to order another in the middle of packing So whatever size Pod they say you need double it At the price I eventually paid I could have hired a traditional mover and they would have loaded and unloaded the truck Secondly, they charged our credit card twice by mistake (happened to thousands of their customers) they promised to refund the double charge but it took them weeks to do it, despite repeated promises In the mean time the double charge maxed out my credit card and I had very little money for the cross country tripThey never actually revered the charges I had to get my credit card company involved and they rejected the charges

Overcharged $429.16, and still getting billed for a container we have not had since January 8, So far no at PODS can resolve this problem
12/10/2015, overcharged for delivery/use/pickup/transportation of one POD Container from Tampa FL to Salt Lake City UT, by $ Can no longer get access to my old customer ID, and the invoices I need for submission of an expense report to be reimbursed Filed three incident tickets with PODS Customer Service and still no resolution on this overcharge On 2/3/I received an invoice for $for rental/insurance of container from 02/16/- 03/15/ I removed all contents from the container at the PODS Service Center in SLC UT on 1/8/2016, have not used/accessed the container since The new online customer account shows final pickup of container on 01/008/2016, so why am I being billed again for use of the container I would like a credit for the overcharge, copies of all three invoices for the amount I agreed to pay and

unit delivered hours after windowdelivery person extremely rude and lied about having a flat en route to me when I later find he had never left
Driver lied to me about having a flat on way to my homeHe was hours late and was extremely rude to myself and my childrenHe then left pod 3' off curb and the city has received over complaints and are threatening to tow as YOUR DRIVER LEFT IT ILLEGALLY SITTING TOO FAR INTO ROAD
At 5.05on I spoke with PODS and they stated it would be picked up the next dayThe police have come to my property times and also called me that it has to be moved today,
I have spent another hours on phone with PODS today and am told by them they now cant pick it up until the 22nd

Debiting My checking account without authorization causing my account to overdrawn
I have been a customer of Pod since my first Pods move was government authorized because as the Mother of a "fallen" I was provided with the serviceI was moved from Chicago to Savannah GA.In I was moving from Savannah to Northern VaBecause I was moving from a bedroom house into a one bedroom apartment I opted to go to Savannah and remove just the items I needed for the apartment.In October of I had to move and acquired another POD in VAI have had several medical issue as well as a cancer diagnosis and was not working for some time Pods worked with me and I made payments on both containers until I got them currentIn November of I moved into a condo and was able to empty the VA containerI worked with PODS to get the Georgia container caught upMy payments are due on the 5th of the month and always have beenI was unable to make the August payment on the 5th on the 7th I

They lost my POD, could not even tell me if it left the original location, continually provided excuses, then didn't log the call to verify I called
My Pod was to be sent from FL to NJThe date they provided for it's arrival was off by daysdays after it was scheduled to arrive in NJ, it still hadn't left FL Shortly after, I attempted to find out where my POD was, and they were unable to tell me where it was in the US, or even if it was still at the location in FL They would not provide contact numbers for me to attempt to locate my belongings, nor would they make the necessary phone callsI had many 2-hour conversations with customer service, logistics, managers, etcand it was not resolvedFinally, when my POD arrived, I was told I could not access it I then spent 2-more hours on the phone with a manager who told me they would reconcile my issues with at least months free The manager never called me back as he stated, and the next time I called there "was n

Pods has used my loss for their gain and it is absolutely mortifying
Over the past ten months or so, I've been having troubles with PodsI've been attempting to contact and they are ignoring all correspondence, not returning phone calls and sending me to voice mails when I do get someone on the lineFriday I posted this comment on their Facebook pageThey proceeded to DELETE the comments and BLOCK METhey are refusing to fix anything on their behalf and have referred my account to debt collectionsThis is the comment:
"I have never had a more awful experience with another company in my lifeI rented a pod when my mother passed away in July I requested the pod to be picked up in November Was not able to get in touch with anybodyI received a phone call in December staring my unit was in "auction status" and that they would be picking it up on MondayMonday came and went and I didn't hear from anybodyNow we are in March and I received an email from account man

We were misled on how many rooms their storage units will accommodate & have been waiting for a refund of $for over two weeks
We ordered a pod to store our belongings in Alabama until we found a home in FloridaWhen we requested their service we were misled on the accommodation of their largest storage unitThe pod was delivered on Sept 14th in the evening time & that's when we realized it was way too small, we called the next day the pod hadn't been on the property 24hrs however since they don't work on weekends the storage unit had to be picked up on Sept 17thOn Sept 15th the call was made a was told by one of their agents we would receive a full refund within daysI patiently waited until Sept 24th I made another call at that time they said we weren't eligible for a refund & they would have to go backwards to listen to the 1st call that was made for a refund & their resolution team would get back to me with 48-hours however that didn't happened I called again on Sept

SCAM! They refused to deliver my container and held my goods hostage They charged me for the delays they cause and it went into the mad circle
I had no issues with PODS with my pick up experienceThey were happy to deliver my container to my *** houseThe problem started when I wanted my container delivered to my OC homeThey refused to deliver my container saying my container isn't leveled**My *** home wasn't leveled either and the delivery guy leveled the container using pieces of woodsAfter weeks of holding my goods hostage and me threatening them with lawsuits, they finally delivered my container which was placed in my driveway leveled with pieces of woodsThey caused this delay on purpose to charge me extra storage feeI argued with the customer service, they refunded, they charged me for more storage, I call, they refunded, and the vicious circle never endedThey also started creating fraudulent invoices for storage for dates long after my container was

PODS continues to charge me on a monthly basis for a storage unit they delivered to me in June
My husband and I used PODS to facilitate a move from Ann Arbor MI to Chicago IL this yearPODS stored our unit for approximately monthsIn delivery to Chicago, they lost our POD for nearly a monthHowever, they finally found it and delivered our things in early JulyWe spend many hours and days on the phone with them to try to get compensation for all of the costs we incurred during the time when our things were "missing" but had little successThe ongoing problem is that PODS has continued to charge us $per month for storage of the unitWe have called in monthly to report that they erroneously charged us since we are no longer using their service and they are not storing anything of oursUsually after abut hours on the phone they connect us to someone who says that they will reimburse us for the charge that month and also will correct the billing errorHowever, this ha