Jones Auto Detailing Express Hand Wash

Failure to deliver container in the timely fashion
First of all this is worst moving company I have ever worked withInitially they were very nice saying that they will accommodate all our needs making moving experience easyAll they wanted was my credit card number that they charged two weeks before serviceI have agreed to pay dollars which super expensive for just moving the box from *** I explained that I need the container to be delivered on Sep the 1stThe scheduled pick up of the container was Aug 24thI told them I need this to be picked up the lastest possible because I am working full timeThey did not care and scheduled pick up between X:XX-X:XXThe driver called me around 1PM if he can come now to pick up the containerHe asked if I need more time he can come laterI said sure, if can give me min everything will be readyI called him min later to confirm, he did not pick upI called him times until PM, he never picked upI called

Required additional payment before they would honor dates agreed upon on the original contract
I had contacted PODS to arrange for one of their moving containers as I was moving from Washington to ArizonaVery specific dates for the delivery and pick up of the empty in Arizona were requested and the items loaded into the PODS were based on those dates being metThe loaded container was to be delivered on March 26th and empty picked up on March 28thThe PODS was not delivered on the 26th nor was I even contacted by PODS letting me know of a delayI had to call themPODS was able to get it delivered to me on the next day, the 27thI advised them that the empty container would need to be picked up no later than March 30th as we have HOA rules regarding items in driveways and parking on the streetPODS totally disregarded this requirement and set up the empty pick up date for April 5thWhen I called them to let them know the empty was ready for pickup, that was when they advised

The pods company overcharged me almost overdrawing my account date of purchase 5/purchase price over charged $

PODS overcharged us at least $ Their customer services did not review carefully and refused to refund
We originally ordered two containers; then canceled the smaller containerOriginally, the total amount for part of the two containers $2,(not sure of the contents) was charged to the debit card (ending 1588)The amount for the canceled container, $1,should have been refunded to the same debit card (XXXX); however, we did not receive a refund
We contacted customer service around 7/4/and was told that the refund was made to the visa card (ending 4203); so, we requested to fix the refund to be made to our debit card So, the person who we spoke to said that she would charge the refund amount of $1,to visa card (XXXX), then make a refund to the debit card (XXXX)
The refund was made to the debit card (1588) on 7/4/18; however, later, we found out from visa that there were no refunds for $1,made at all to the card(XXXX) as the customer se

Incorrect Billing, Overcharged, Poor Customer Service, Can not get anyone to help fix my account
My initial payment and pick up went wellOnce at the storage facility my monthly bill began being charged for a higher amount that did not reflect a 10% and additional charges to protect the POD while in the company's possessionMy credit card was double charged for the higher amount, the double charge has been resolvedI received an email from PODS stating DO NOT CALL customer service to resolve the billing issueThe hold times were in excess of minsI began faxing requests to have a representative call me to fix my billingOn 02/Jeff DXXX-XXX-XXXX called me to fix the issueHe said that he needed to speak with billing to correct and would call me backNO RETURN CALLI phoned Jeff Davis more times over the next couple of weeks, left a message with cust#, name and phone#His message states that you will receive a return call within hoursI received NOTHINGI sent

POD delivery is a no-show
I ordered a POD on line I received an email and phone message that the POD would be delivered between 8:30-11:AM on 8/17/ I began calling the POD call center at 12: The Call Center people called the local dispatch but no-one picked up the phone They also sent the dispatch emails that I'm aware of It's now 6:PM The floor guys will be here to install new floors and I'm without a container to put my furniture in Additionally, I requested a Corporate phone number The call center doesn't have one, nor is there one listed on their web page If a business isn't dependable or reachable, I have no recourse but to file a complaint with the Revdex.com

PODS charged me $even though they confirmed I would not be charged for an additional month of rent
I called PODS on 9-9-to ask about a pending charge of $dated 9-8- The CS rep told me that the charge was for a month's rent beginning on 9-9-I was informed that I would not be charged if the pod was picked up within the day grace period which ended on 9-13- I asked to have the pod pod picked up on the 13th, but the CS rep said the soonest available pickup date was the 15th He also told me that because the date I had requested was not available, that I would not be charged the additional month rent I later found out that PODS had charged me anyway

Double billing
PODS double billed me and apparently a number of their customers last month and when I attempted to call to correct it, their customer service was so inadequate, I was on hold two separate occasions for over an hour to try and rectify the situationThis is over $they illegally removed from my accountIt took over a week to be refunded with zero apologies, call backs, or any kind of compensation from them

Withdrawing funds from my account without my authorization or consent
PODS placed my account on auto pay without my consent and withdrew funds from my account without my permissionI never stored my account information online and I never authorized a PODS representative to store it The 1st incident they withdrew funds without my consent twice in errorI was refunded and asked PODS not to store my banking information and do not auto pay my account The incident occurred again in March and April I did not sign up for auto pay and they have withdrawn funds from my account again without my consent and placed me back on auto pay

PODS is charging me for a long distance out of state move that never happened and insurance fees I did not wantWhen I originally contacted them to bring storage units to my property in Florida they asked the final destination for the PODSAlthough I was unsure at the time whether I was moving in state or out of state, and told them that,they insisted they had to have this for the contractSo I gave them the out of state destinationThe PODS were delivered and sat on my FL property for about monthsDuring that time I notified PODS MULTIPLE times that I was moving to a destination about miles away from the original PODS delivery site in Florida and NOT to TennesseeI asked them to adjust my bill accordingly aND not charge me for insuranceThey agreed, but did not adust my billThey relocated the POD storage units miles away from the original drop site in FloridaThey have continued to bill me for the trip to Tennessee and for unwanted insurance despite numerous pho

We recently purchased a home in South *** *** The previous owner had a pods container on the property which was picked up the day after we closed When the driver picked up the pod, he backed into the electrical wires running from our house to the utility poleHe pulled the wires to the point of breaking the pole that held the wires in place, resulting in the electrical wires hanging only a couple of feet from the ground The former owner was notified that the driver had cut the wires and stretch them but had no idea the extent of the damage, until he return to the property the next day We took pictures of the damage and called the electric company which told us we needed to contact an electrician get this fixed immediately as it was a dangerous situation It cost just over $to make the necessary repairsThe former owner and myself have both contacted Nathan E the customer advocate for the company and were told that they assume no responsibility for this dama

PODS ETA POLICY
I had a POD filled on February I scheduled for the filled POD to be delivered to me on June 2, PODS gave me an ETA of between 7-AM This also came in email and phone message form
Movers were hired to fill and were hired to empty my POD
Because of the ETA that I was given, I scheduled the movers for Noon
PODS did not deliver my POD until after 4pm on June This caused a financial hardship for me because I was responsible to pay additional fees as a result of the time change
I was not notified by PODS of the change and had no time to reschedule to moving crew
The "ETA" that PODS gives is also their defense, which doesn't help or protect the customer in ANY way It is customary to give ETA's Utility companies, etc do it all the time, however an ETA is a solid commitment of an AGREED upon time
This should NOT be able to be changed on a whim or as the company deems necessary The company changing it is to cover THEM after the

I was told by customer service twice that we would be refunded for overcharged permit fees, only to have the refund request rejected
Our customer account number is When we scheduled our first POD delivery in Minneapolis, we purchased a permit to park it on the street on our ownWhen we scheduled delivery of our POD to San Francisco, a day permit fee for $appeared on the invoice(PEIU001224005) without us being informed on any prior estimate that that charge would occurWe weren't given an opportunity to purchase it on our own like we had just done in Minneapolis
After picking up our occupancy permit, I saw the price paid for it was only $155.50, far less than the $we had been chargedI called customer service on 9/to ask why we'd been billed more than double the cost listed on the permitI was told the price was just an estimate to insure the cost would be covered and we'd be credited the difference between what was on the invoice and the actual cost of

Deceptive advertising and poor customer service
I would not recommend PODS to anyone! They falsely claim that you only need to schedule container pickups and drop-offs days in advance I tried to schedule container pickup days in advance, but was told the soonest they could pick up was days later, which last time I checked was a lot longer than their recommended days I let them know that I was closing on my house on the 23rd day, so my POD would be left in the new homeowners driveway for weeks, but they didn't care Their solution was to hope someone cancels their pick up and then they might squeeze me in I have made several calls to customer service and the reply I've gotten was "We will send an email to the local manager, add a note to the account, and hopefully someone will cancel that week." I have been told that our area (Minneapolis) is very busy and has a large backorder, so I asked what PODS was doing to resolve there backlog issue Seems like a well run c

In Feb my husband, *** ***, set service up for our things to be stored with PODS because we were moving to GaWe were paying $203.29/moWhile in Ga *** became sicker and we came back to Sarasota the end of AprilJune 1st *** passed awayI stayed in constant contact with the companyI had no money and was afraid I was going to lose the POD so my church paid a payment May I called to ask if they could bring the pod down to access it in June and they didI removed most of the furnitureI had faxed in a copy of the death certificate many times to Mike WilsonHe was always never in the officeEach time unable to locate the faxFinally I just took a photo of the certificate and emailed itHe finally got it and then proceeded to tell me I needed to provide a letter of executorship or POA giving me rights to the unitI didnt have to when they allowed me to enter the unit after Rays deathnow they said I didRay and I were married 21yrsI was the next of kinNothing else

Improper Billing and Collection Services, along with poor Customer Service
Rented a PODs around May Fee was supposedly ~ $220/monthPODS had my debit card and was supposed to automatically deduct the monthly payments from my accountThey did it the first month or so and then I got a notice my account was over due in December!! Nothing between June and December, so now I owe ~$I demand to be sent monthly statements with my debits and creditsI did begin to receive monthly invoices, but only once an itemized detail of my charges and paymentsThe itemized statement is very confusingThey apply part of your payment to one month and another part to another month, instead of simply having a column with charges and next to it one with your creditsThen you can clearly see where you standI begin to make double payments by mail until I'm caught up, and even received a statement from PODS on 7/29/that my total balance is $50.49, although when I call them to verify, I'm

My family relocated from Missouri to Arizona and contracted the POD company to move the items after we had the pod container packedThe instructions for the move was to place the container in the driveway facing the door for easy packingAnd when the pod container was delivered to Arizona to have the container placed facing the door again for unloadingThe first instance in Missouri was doneHowever when the container was placed at the site in Arizona it was placed not facing the door or the loading dockI contacted the company and was left on the phone for and a half hours before speaking to a supervisor named Paul he gave me a reference number to a complaint number XXXXXXXI had movers on-sight and I had to pay them after waiting the and a have hours with no action from the companyI was told I would be contacted after I sent photo's for the problemI was told A driver would return to correct the position of the container so it could be unloadedI was not given a opportu

Miss Delivery by Pods
Pods said that my second Pod, number *** would be delivered on Aug29th knowing that the first Pod in the driveway needed to be removed before the second could be placed Pods tried to deliver the second Pod without removing the first and as such told me that they could not deliverI have paid pods for this second pod and have not had it delivered as promised I contacted Pods and spoke to a manager that said I was on the scheduled for the next window on August 31st and that they would try to deliver on Aug 30th if they could fit me in As of August 31st I am not on the schedule and Pods is saying they cannot get me on the schedule till Sept 7th This is unacceptable and Pods is doing nothing to resolve this issue and get me my Pod

Pod was not delivered on time
The location of my pod said my original state for weeks before the delivery dateWhen I called the customer service rep to verify that it is in the correct city and would be delivered tomorrow, she said yesLiterally TWO MINUTES later I get a call from a different rep that said the exact oppositeMy pod was delayed by a week because of a "breakdown", except the incident happened the day before my delivery in a city that is a day's drive awayThey shipped my pod late and refused to admit itNow my delivery date is the day of my monthly rental renewalSo I will be charged for another month of having the pod despite it being their mistake--unless of course I get it back within the five day grace period says the customer service rep who refused to connect me to her managerThe 5th day is a day before a holidayIt's going to be extremely hard to time all of this

PODS delivered a POD that I never confirmed and even called to make sure was canceledThey "lost" the record of my phone callCharged me anyway
Fraudulent and deceptive practices
I ordered a POD for late July but never received a confirmation emailI couldn't access the information onlineI called to change the date and the rep looked up my previous order and couldn't find itWe concluded it had never gone throughSo, we opened a new orderIt turns out that the original order HAD been recorded, but they had the wrong email address, thus I never received any informationI did not confirm the order, nor did I complete the online contractI never heard from PODS in any waySo, they went and delivered the POD that I had called to cancel and that they told me hadn't been recorded in an orderThen they charged me $for delivery
I disputed the charge through my credit card companyPODS went and re-billed me, adding ANOTHER $to my credit card, while the dispute was i