Jones Auto Detailing Express Hand Wash

POD was order for moving and storage out of XXXXX zip for ultimate return to XXXXX zip code When order was placed there was a warning that PODS can't service my area, but it still allowed me to book the POD anyways On move out day, POD arrived with no issues, was dropped and picked up same day Fast forward to move in day, and the POD is reserved for a morning drop offI got a call late the night before that the POD would be dropped off between - (hardly morning)Then at I got a call from a PODS driver telling me that he would NOT be delivering my PODSaid it was illegalAfter much back and forth about the POD being loaded in the exact same zip code, I was told the only way to recoup my belongings was to hire a truck and come to the storage facility (I was never informed of where that was)Then I was promptly hung up onAfter calling the national call center (you can't even call the local facility as an option) I was also hung up on twice while trying to speak

Miss Delivery by Pods
Pods said that my second Pod, number *** would be delivered on Aug29th knowing that the first Pod in the driveway needed to be removed before the second could be placed Pods tried to deliver the second Pod without removing the first and as such told me that they could not deliverI have paid pods for this second pod and have not had it delivered as promised I contacted Pods and spoke to a manager that said I was on the scheduled for the next window on August 31st and that they would try to deliver on Aug 30th if they could fit me in As of August 31st I am not on the schedule and Pods is saying they cannot get me on the schedule till Sept 7th This is unacceptable and Pods is doing nothing to resolve this issue and get me my Pod

The delivery driver did extensive damage to my lawn by driving over it several timesI submitted a claim and they denied and said they were liable
I'm currently using a POD to move and the experience has been very disappointingThe initial delivery to my home was greatThe driver even called to make sure I was happy with the placement as I wasn't there when it was deliveredNo issues with the initial drop offHowever, at the new home; the driver drove over the lawn and caused significant damageI have a sprinkler system underground that was potentially damagedThere is a rut going about 6" deep and 25' long up the side of the drivewayI submitted a claim but they denied it because they said the POD couldn't have cause this damageThey even suggested that I or someone else did the damageThey said it looks like the grass was dug up with a shovelMy lawn is very nice and I wouldn't do that for any reasonThey offered to throw down some grass seed but that doesn't fix the b

Pod was not delivered on time
The location of my pod said my original state for weeks before the delivery dateWhen I called the customer service rep to verify that it is in the correct city and would be delivered tomorrow, she said yesLiterally TWO MINUTES later I get a call from a different rep that said the exact oppositeMy pod was delayed by a week because of a "breakdown", except the incident happened the day before my delivery in a city that is a day's drive awayThey shipped my pod late and refused to admit itNow my delivery date is the day of my monthly rental renewalSo I will be charged for another month of having the pod despite it being their mistake--unless of course I get it back within the five day grace period says the customer service rep who refused to connect me to her managerThe 5th day is a day before a holidayIt's going to be extremely hard to time all of this

Improper Billing and Collection Services, along with poor Customer Service
Rented a PODs around May Fee was supposedly ~ $220/monthPODS had my debit card and was supposed to automatically deduct the monthly payments from my accountThey did it the first month or so and then I got a notice my account was over due in December!! Nothing between June and December, so now I owe ~$I demand to be sent monthly statements with my debits and creditsI did begin to receive monthly invoices, but only once an itemized detail of my charges and paymentsThe itemized statement is very confusingThey apply part of your payment to one month and another part to another month, instead of simply having a column with charges and next to it one with your creditsThen you can clearly see where you standI begin to make double payments by mail until I'm caught up, and even received a statement from PODS on 7/29/that my total balance is $50.49, although when I call them to verify, I'm

Withdrawing funds from my account without my authorization or consent
PODS placed my account on auto pay without my consent and withdrew funds from my account without my permissionI never stored my account information online and I never authorized a PODS representative to store it The 1st incident they withdrew funds without my consent twice in errorI was refunded and asked PODS not to store my banking information and do not auto pay my account The incident occurred again in March and April I did not sign up for auto pay and they have withdrawn funds from my account again without my consent and placed me back on auto pay

I was told by customer service twice that we would be refunded for overcharged permit fees, only to have the refund request rejected
Our customer account number is When we scheduled our first POD delivery in Minneapolis, we purchased a permit to park it on the street on our ownWhen we scheduled delivery of our POD to San Francisco, a day permit fee for $appeared on the invoice(PEIU001224005) without us being informed on any prior estimate that that charge would occurWe weren't given an opportunity to purchase it on our own like we had just done in Minneapolis
After picking up our occupancy permit, I saw the price paid for it was only $155.50, far less than the $we had been chargedI called customer service on 9/to ask why we'd been billed more than double the cost listed on the permitI was told the price was just an estimate to insure the cost would be covered and we'd be credited the difference between what was on the invoice and the actual cost of

We ordered a PODS storage unit to be delivered to Clayton, Missouri on 07/05/and to be picked up on 07/06/ We were informed we needed a permit and were charged for a 3-day permit in order to park the storage unit in Clayton, MissouriPODs was to store our furniture in the POD storage unit for approximately months unit our new place was ready During the move on July 5th, the police were called by a neighbor and the police informed us that it was illegal to park a PODS storage unit in Clayton, as it was against the city's rules and regulationsWe tried multiple times that day to get PODS to come and remove the unit, without successThey did pick it up the next morning as scheduled I have since been contacting PODS customer service, which took days for them to get back to me initially because they were "reviewing" the initial phone call when the PODS unit was ordered The issue was that our new home was also located in Clayton, and they would not be able to deliver the

I requested the POD to be moved on 2/2/the date of delivery and it was grantedThen PODS didn't pickup and charged me another month
I requested for my POD to be moved on the 2nd PODS changed it to the 4th and charged me another month as well as for moving it It has sit empty for a week I call for customer service and am told I will be on hold for at least an hour because you service is so good you are too busy for me

DO NOT USE! I ordered Pods for deliveryThey showed up with When I called the customer service line at 7:PM, they told me it was scheduled for delivery that nightThe website says it is not even scheduled The Customer Service Representative (CSR) said it was scheduled and it should be out that nightShe called the Pottstown site to get a reason for the deliveryShe said they did not answer, so she sent an e-mailNo deliveryI asked for a call at AM from a Supervisor, no callI called their customer service line again in the morningThis CSR said the order was messed up and he could not determine what happenedHe called several numbers to get an answerHe said he reached a regional office and that manager could not determine why the local manager hadn't gotten the 3rd Pod outI was told to sit tight while they work on the issueThe CSR could not even tell me if it was going to be delivered Saturday and he wouldn't waive the delivery fee, even though they failed to deliver and could not provide any reason whyI asked why the previous CSR lied to me, stating that it was going to be delivered last night, when the order was clearly not scheduled, per this CSR and their websiteHe then said something about a driver issuePreviously he said he did not know why it was not delivered, so more lies from this companySaturday afternoon, I got a Supervisor to call me and they said it would be delivered on MondayMonday came and no call from the driver, the website still said the Pod was not scheduled and the CSR told me I was unprofessional when I told them that they had *** poor customer serviceI called back later Monday and spoke to another CSR and they said the Pod was not scheduled by the lady who called me Saturday and she did not know whyShe called the local office and they told her that the Pod would be delivered tomorrow, when I am not going to be at the house
I had used Pods previously and they did the exact same thing last timeI should have learnedThis is a company who does not service their customers properly*** poor customer service and lies, liesliesDO NOT USE THEM! Moving is stressful enoughDon't add to it by using these liars!

Refund for four weight tickets which were not provided and a refund has been withheld by the Vendor
On 12/9/and 12/13/2017, PODS were delivered to my address, which required Four Weight Tickets because I am a Federal Employee seeking reimbursement of moving costsI requested and paid for these tickets in advance of deliveryI received two weight tickets, but these stated the weight was more when the POD was empty, which does not make senseI have made over attempts, via phone and email, to resolve this issuePODS states that they cannot give me a refund for any of the charges because it claimed it had provided the serviceHowever, two tickets were fraudulent and the other two were never receivedI wish to have PODS refund the $for weight tickets and reimburse me if my change of station reimbursement is not accepted

Have a billing complaintCan not reach billing department
Contacted PODS to have a billing issue correctedWaited on hold on the phone with the number for over hoursNo answerContacted the twitter account for PODSWas told someone would contact me ASAP to discuss my billing issuesMore than hours later, I still have not received any correspondences from PODSNOTHINGI was over charged by more than $from the supplied quote and still have a balance of more than $after I have fully paid (and paid more than I should have)Hold times on the phone are continually excessiveLonger than the IRS!

Erroneous double-billing of my cardOvercharge refunded to someone else's cardPODS won't refund my card until amount recouped from other person
Hello Revdex.com, the below text from a previous email to PODS provides the basics of my problem I have not heard back from PODS despite multiple similar emails and multiple phone callsRequest your help I will forward the full email with attachments and embedded pics to your Revdex.com West Florida email account Thanks in advance for any assistance you can provide
***
Hello PODS,
Request your assistance with the following issue
As indicated in the below email from December, I recently authorized for my visa debit card to be debited on behalf of my sister's PODS account (Acct #XXXXXXXXX) - so that she could finalize her move to Florida The associated signed authorization form sent previously is attached On the form, I provided clear guidance that a maximum of $was to be chargedUnfortunately

Automatic Insurance O/ Failure to Provide Itemized Bill in a Timely Manner
Due to major billing and record-keeping issues with PODs computer system, I was not provided with billing or transaction information (paperwork, statements, etc) until over a month after the final billing
In the statement I received, there were "contents protection" charges added on to storage fees and to the cross country transit These fees were never authorized be me
PODs "looked into" the issue and, after "reviewing the phone call", told me that I never "opted out" of the insurance These are weasel words, they are used to smuggle in extra charges which were never authorized
I asked for a recording of the conversation they used in their finding and was told that they can't and won't provide me with it nor will they play it over the phone for me

In December I had Pods deliver a pod to my houseI was having work done on my house and needed a place to store my personal belongingsI was told it was water proof and can substain winds of mphI placed all dinning room, living room, as well as two bedroom furniture in their containerWhen we started taking out furniture in February we noticed my king size mattress was soakedWe had covered our matress in layers to protect it from dustThe layers where wet as wellWhen we called we put in a complaintThey said it was water proof and will do a water test in itIf it doesn't pass they will go to next step to help meI had emailed the person Alex Lwho was is charge pictures to show water in the container as well as a video showing when it was raining out and how water came into the containerHe emailed me saying it passed water testI know there is no way it would pastI find Alex very unhelpfulHe doesn't return phone calls and returns emails days/weeks later (very

DO NOT use PODs, they are negligent and claim no responsibility for their actionsWhile trying to contact them, the customer service experience was almost as bad as the damage they caused to my home!
When delivering PODs to my new address, the hydraulics on their truck BROKE my driveway (I'm talking 1/the driveway, sinkhole size hole AND the driver admitted damages) When calling to inform them (after over a week of trying to get a hold of someone and getting nothing but the run around from their call centers) I was told they are NOT responsible for damages doneThe refuse to even let me speak with a manager in the matterThis is the WORST customer service EVER, and I am left with a gaping whole in my driveway, which will cost in the thousands to repairI CAN NOT stress to you enough, DO NOT USE THEM! There are several other companies that will NOT damage your property and actually give you customer service!

My POD with all my household goods was scheduled to be delivered on 9/and PODS has changed the date to 10/4, and refuses to escalate#XXXXXXXXX
I just left active duty in the USNavy, and moved to*** on a military move My POD order number is XXXXXXXXX My wife and month old baby are now with me in ** The POD was scheduled to be delivered today 9/29/ It contains all our household possessions Yesterday, I received an email informing me that the delivery would be delayed until 10/with only a vague reference to a delay on shipping on PODS part We called and escalated it to Maya and Maria (Customer Service Specialist) in Customer Service who told us that was as soon as they could get it delivered They refused to escalate it further when we informed them their answer was unsatisfactory They said a complaint specialist would contact us within business hours (today is Friday) which is outrageousWe were informed that higher levels in the company don't concern t

Items stolen from contracted POD because it was left out on a city street
In March we contracted with PODs (Cr XXXXXXXXX) moving and secure storage of three of their PODs After three months of storage we moved into a home and called for the delivery of the first of three PODs we had been renting and storing On June 16th, the day of delivery, we received a phone call from PODs informing us that our POD had been broken into on June 13th, three days before the June 16th phone call
After spending hours on the phone, and on hold, with the local POD employees including the attorney we were informed that the POD had been placed outside of the Secure San Jose facility, on a city street overnight, to prepare it for delivery When employees came in on June 13th, they noticed the POD had been broken into and contents tossed out on the ground The employees proceeded to toss all the displaced items back into the POD and put on a new lock A police report was filed by

Misquoted and then money was taken out of my bank account three times!
I was quoted $for a long distance move from Tennessee to Florida Then they withdrew $150.21, $and $(TOTALONG $4,053.53) from my bank account When I called to inquire about it the customer service rep was rude and told me I was wrong he can do math and the total charge was $ He continued to tell me I was wrong about three other things and then said companies make mistakes He offered to transfer me to a department to review the call and that was smooth, he was a pleasant representative That gentleman told me I should be credited for the overdraft fees associated with the mistake of taking payments and he transferred me to another representative That person told me there is nothing she can do I have already spoke to the department to review the call and transferred me to another department That ended up being the collections department That young lady was very sweet and sa

The inconveniences PODS is putting us through after being costumers for almost one year
We have used PODS after having to relocate from Nevada to Georgia to then Michigan
We have been paying for our POD FOR ALMOST A YEAR now and when we officially want to remove all of our belongings from it after finally finding some stability in the state of Michigan , we call to schedule a drop off ASAP due to my husband leaving for deployment in days Sunday June 10th .,we needed the pod the latest June 8th tobe able to unload everything out of the pod without a rush ., not only have we spent a large amount of money on this pod service but they are unable to accommodate and delivered it AT LEAST two days prior to my husbands deployment date , also ., the amount of time they expect the pod to sit in front of a community town home is OUTRAGEOUSSo for this We are obligated to rent a U-Haul to remove all of our belongings out of the pod and take them OURSELVES to the destination so that i