Jones Auto Detailing Express Hand Wash

The delivery driver did extensive damage to my lawn by driving over it several timesI submitted a claim and they denied and said they were liable
I'm currently using a POD to move and the experience has been very disappointingThe initial delivery to my home was greatThe driver even called to make sure I was happy with the placement as I wasn't there when it was deliveredNo issues with the initial drop offHowever, at the new home; the driver drove over the lawn and caused significant damageI have a sprinkler system underground that was potentially damagedThere is a rut going about 6" deep and 25' long up the side of the drivewayI submitted a claim but they denied it because they said the POD couldn't have cause this damageThey even suggested that I or someone else did the damageThey said it looks like the grass was dug up with a shovelMy lawn is very nice and I wouldn't do that for any reasonThey offered to throw down some grass seed but that doesn't fix the b

POD was order for moving and storage out of XXXXX zip for ultimate return to XXXXX zip code When order was placed there was a warning that PODS can't service my area, but it still allowed me to book the POD anyways On move out day, POD arrived with no issues, was dropped and picked up same day Fast forward to move in day, and the POD is reserved for a morning drop offI got a call late the night before that the POD would be dropped off between - (hardly morning)Then at I got a call from a PODS driver telling me that he would NOT be delivering my PODSaid it was illegalAfter much back and forth about the POD being loaded in the exact same zip code, I was told the only way to recoup my belongings was to hire a truck and come to the storage facility (I was never informed of where that was)Then I was promptly hung up onAfter calling the national call center (you can't even call the local facility as an option) I was also hung up on twice while trying to speak

PODS billing department gives informationCustomer Service doesn't assist you if billing is failing to resolve the issue
On or about 12/12/I spoke to billing and customer serviceOn or about the same date my company also called to confirm the amount due and to request and address to send the checkThe check was sent overnight 12/and signed for by J Grey on 12/20/They were not supposed to charge my credit card, it was removed from autopayNot only did they try and charge my credit card without my permission they received the check after I was told that Ms Betty pchecks upon receiptNow they are telling me that it could take days to find and post the check so they want to cancel my deliveryThey advised me to stop payment on the check and put it on a credit cardI was boarding a flight during the minutes I tried to find out what the heck to do, so I had to disconnect from the callI still don't know what to do? I have all calls recorded, all paperwork

PODS is not billing me according to our agreementI am not receiving a discount that was promised to me
My customer ID # XXXXXXXXXAccount Holder: *** ***I am not being billed according to our agreementPODS is incorrectly charging me $extra per month for storageI've called numerous times and cannot get this correctedEmail for me: ***

PODS grossly misrepresented their cost for moving our household belongings and did not meet their delivery schedule agreement,raising our costs
In preparation for moving from Austin, Texas to Forest Grove, Oregon I compared PODS with the cost estimates of several other moving companies After discussing the size of my house, number of bedrooms and other rooms, general contents of the house, and the large household items we had with the PODS representative he assured me that sixteen foot pods would be sufficient to complete the move As a result I decided to use PODS, because it was cheaper Since I needed two PODS delivered at the same time he asked me about the dimensions of my driveway, and told me they would be able to put the PODS side by side in the driveway On 07/15/I set up delivery of pods, scheduled for 7/26, and subsequently for movers to come pack the pods on 7/
On 7/the local PODS office called to tell me that I needed to cut some tree limbs on a large

My POD is still sitting at my move site, filled with all of my belongings, days after it was to have been picked up and moved to safe storage
I ordered a POD to be delivered to my home for a move out on June and picked up and delivered to storage on June I'm relocating to a new town an hour away and am unable to monitor my full pod which today remains out on the street, days laterEach day I receive an email saying that my POD pickup date has been changed with no explanation as to whyIn the meantime, my permit to have the POD on a city street expired on June 4, the day the POD should have been removedThis means that I'll be incurring fines and citations from the cityI have had to call their "customer service" department several times a day because they are not allowed to call me back with status updatesI'm on the phone with them now, and apparently my pickup date has been changed to June 8, days later than planned, and there seems to be nothing I can do to expedi

Company agreed to deliver a POD to my new address on Friday, July The container was delayed and I was given hr noticeThis caused expenses
I contacted the company several months prior to moving The contract was to deliver an empty pod to my apartment in PA on July 13, I would fill it, they would then move it to my new home in AZ so I could unload it I scheduled the details of the move prior to the delivery of the empty pod including setting a delivery date of July I then made hotel reservations ending on July to be able to arrive at my new location, unpack the basic cloths, bedding and kitchen items while I completed the move in the last weekend prior to starting a new year position I also had a job interview for a permanent position the following weekend On July 27, I called PODS to confirm delivery I was informed that the POD was delayed until July Later that day, I received a voice mail informing me that the pod was delayed one week This was les

Worst customer service I have ever dealt with in my entire life
I have called PODS about ten times now and have yet to reach anyone in customer service without waiting on hold for a minimum of minutesThe recording states they are experiencing a higher than average call volume which is absolutely because it doesn't matter what time you call
When I signed up with PODS they made it seem like you could do everything through the websiteThis is absolutely advertising, beyond signing a single contract online I have been unable to do ANYTHING on the websiteThis wouldn't be such a big deal if the customer was anything but abysmal
The reps are unable to do anything without placing you on hold for minutesEvery single phone call I have placed to pods, regardless of the request has lasted on average minutes15-minutes of these calls was spent listening to hold music
I was told yesterday that my pod would be delivered today by a rep and I scheduled some

Inconsistent information, no follow through with customer requests, mysterious charges that can't be explained and withdrawn from my account
Spoke to a gentleman by the name of Charles to request to have my pod delivered to my new homeOnce he informed me how much it would cost to transport the pod to 1st the facility then to my home, I decided to cancel the request and just request access for that Saturday July 16thI called the next day to change my access date from Saturday to now Thursday July 14thI spoke with a gentleman by the name of GeorgeBefore he could proceed to submit my request he informed me I had a $invoice on my account that had to be paid before moving forward with any requestsI informed him that that could not be possibleI just called yesterday and there was no pending dollar amount on my accountWhy? Because I have automatic withdrawal set upHe could not explain the charge, and thought my account was recently set upImmediately wanted me to go send

Have a billing complaintCan not reach billing department
Contacted PODS to have a billing issue correctedWaited on hold on the phone with the number for over hoursNo answerContacted the twitter account for PODSWas told someone would contact me ASAP to discuss my billing issuesMore than hours later, I still have not received any correspondences from PODSNOTHINGI was over charged by more than $from the supplied quote and still have a balance of more than $after I have fully paid (and paid more than I should have)Hold times on the phone are continually excessiveLonger than the IRS!

My POD with all my household goods was scheduled to be delivered on 9/and PODS has changed the date to 10/4, and refuses to escalate#XXXXXXXXX
I just left active duty in the USNavy, and moved to*** on a military move My POD order number is XXXXXXXXX My wife and month old baby are now with me in ** The POD was scheduled to be delivered today 9/29/ It contains all our household possessions Yesterday, I received an email informing me that the delivery would be delayed until 10/with only a vague reference to a delay on shipping on PODS part We called and escalated it to Maya and Maria (Customer Service Specialist) in Customer Service who told us that was as soon as they could get it delivered They refused to escalate it further when we informed them their answer was unsatisfactory They said a complaint specialist would contact us within business hours (today is Friday) which is outrageousWe were informed that higher levels in the company don't concern t

Awful company to work with They have perfected the shuffle where no one is responsible for the customer We planned our move around our pods being moved on one date but someone in their organization changed the date Now no one knows where the pods are or when they will be delivered Meanwhile I've lined up movers to help unload and the cable company to come They don't care that it is their mistakeSo disgusted with their approach I've moved across the country times now and recommend going with a reputable moving company

PODS Customer Service does not know what is going on with their storage units and are providing incorrect information
When I started my process with PODS about needing a storage container I explained the circumstances on why I needed a POD It was explained to them that this was part of a divorce settlement and that the POD was being delivered to my ex-wife I assured that those details would be noted on my account and they understood that I was not going to be at the final delivery address
Order Details:
1) POD was ordered in the beginning of January
2) Jan 13, POD delivered to residence in NC for packing
3) Jan 15, POD picked up from NC residence for movement to OH
4) Jan 23, POD delivered to ex-wife at OH residence
5) Jan 23, Checked website to confirm delivery of POD to OH residence
6) Jan 23, Called PODS customer service to verify delivery of POD and was told it was delivered
7) Feb 11, Received text message and phone call that POD wa

Requested POD final pick up today 6/6/ PODS will not schedule a pick up until 7/7/
Requested POD final pick up today 6/6/ PODS will not schedule a pick up until 7/7/ I live in the City of Maple Grove We are not allowed to park on city streets without a parking permit I have a permit for days, have filed a complaint with PODS They refuse to even advise when they can call back with a resolution Never mind even if they can pick up the POD before the 7th of JulyPODS does not have enough drivers to complete all pick ups

Erroneous double-billing of my cardOvercharge refunded to someone else's cardPODS won't refund my card until amount recouped from other person
Hello Revdex.com, the below text from a previous email to PODS provides the basics of my problem I have not heard back from PODS despite multiple similar emails and multiple phone callsRequest your help I will forward the full email with attachments and embedded pics to your Revdex.com West Florida email account Thanks in advance for any assistance you can provide
***
Hello PODS,
Request your assistance with the following issue
As indicated in the below email from December, I recently authorized for my visa debit card to be debited on behalf of my sister's PODS account (Acct #XXXXXXXXX) - so that she could finalize her move to Florida The associated signed authorization form sent previously is attached On the form, I provided clear guidance that a maximum of $was to be chargedUnfortunately

DO NOT USE! I ordered Pods for deliveryThey showed up with When I called the customer service line at 7:PM, they told me it was scheduled for delivery that nightThe website says it is not even scheduled The Customer Service Representative (CSR) said it was scheduled and it should be out that nightShe called the Pottstown site to get a reason for the deliveryShe said they did not answer, so she sent an e-mailNo deliveryI asked for a call at AM from a Supervisor, no callI called their customer service line again in the morningThis CSR said the order was messed up and he could not determine what happenedHe called several numbers to get an answerHe said he reached a regional office and that manager could not determine why the local manager hadn't gotten the 3rd Pod outI was told to sit tight while they work on the issueThe CSR could not even tell me if it was going to be delivered Saturday and he wouldn't waive the delivery fee, even though they failed to deliver and could not provide any reason whyI asked why the previous CSR lied to me, stating that it was going to be delivered last night, when the order was clearly not scheduled, per this CSR and their websiteHe then said something about a driver issuePreviously he said he did not know why it was not delivered, so more lies from this companySaturday afternoon, I got a Supervisor to call me and they said it would be delivered on MondayMonday came and no call from the driver, the website still said the Pod was not scheduled and the CSR told me I was unprofessional when I told them that they had *** poor customer serviceI called back later Monday and spoke to another CSR and they said the Pod was not scheduled by the lady who called me Saturday and she did not know whyShe called the local office and they told her that the Pod would be delivered tomorrow, when I am not going to be at the house
I had used Pods previously and they did the exact same thing last timeI should have learnedThis is a company who does not service their customers properly*** poor customer service and lies, liesliesDO NOT USE THEM! Moving is stressful enoughDon't add to it by using these liars!

DO NOT use PODs, they are negligent and claim no responsibility for their actionsWhile trying to contact them, the customer service experience was almost as bad as the damage they caused to my home!
When delivering PODs to my new address, the hydraulics on their truck BROKE my driveway (I'm talking 1/the driveway, sinkhole size hole AND the driver admitted damages) When calling to inform them (after over a week of trying to get a hold of someone and getting nothing but the run around from their call centers) I was told they are NOT responsible for damages doneThe refuse to even let me speak with a manager in the matterThis is the WORST customer service EVER, and I am left with a gaping whole in my driveway, which will cost in the thousands to repairI CAN NOT stress to you enough, DO NOT USE THEM! There are several other companies that will NOT damage your property and actually give you customer service!

I had received a POD for a short period of timeWhen I was through with the POD I had called them to come get it and let them know that it had leaked terribly and a lot of my belongings and washer and dryer were ruinedThey stated they would retrieve the PODWell a while later my father had called to tell me the POD was still on his propertySo I called PODS again and demanded they come and get the PODThey explained they were not sure what had happened and assured me it would be picked up that weekThe POD was picked upAbout or months go by and I receive a bill in the mail of $I called immediately to speak with someoneWhen speaking with someone she pulled my account up and read through it and stated that it was sent to me in error that I owed nothing and to ignore the billI have heard nothing else from them until I go to refinance my homeThe bank tells me that PODS has put separate accounts on my credit report, one was for $and the other for $900.00!

I called on 8/29/to schedule delivery of my POD on 9/1/ I was told there were no dates available until the following week but because it was a scheduling issue I would not be charged for the month of September in the amount of $ I was charged on 9/3/without my knowledge which resulted in an overdraft charge to my account on 9/4/and 9/5/of $for each I contacted Pods and was told on on 9/that the $would be refunded in to business days I then asked about my overdraft charges being refunded since they were a direct result of the $being charged to my account after I was assured it would not be I was referred to Nicole M(***@pods.com XXX-XXX-XXXX) I received her email on 9/6/and her email stated that she would review everything and it would take days On 9/11/I received an email from Nicole Mthat I would be refunded $in 7-days I told her the account was incorrect and it should be fore $and also asked

The inconveniences PODS is putting us through after being costumers for almost one year
We have used PODS after having to relocate from Nevada to Georgia to then Michigan
We have been paying for our POD FOR ALMOST A YEAR now and when we officially want to remove all of our belongings from it after finally finding some stability in the state of Michigan , we call to schedule a drop off ASAP due to my husband leaving for deployment in days Sunday June 10th .,we needed the pod the latest June 8th tobe able to unload everything out of the pod without a rush ., not only have we spent a large amount of money on this pod service but they are unable to accommodate and delivered it AT LEAST two days prior to my husbands deployment date , also ., the amount of time they expect the pod to sit in front of a community town home is OUTRAGEOUSSo for this We are obligated to rent a U-Haul to remove all of our belongings out of the pod and take them OURSELVES to the destination so that i