Jones Auto Detailing Express Hand Wash

PODS Customer Service does not know what is going on with their storage units and are providing incorrect information
When I started my process with PODS about needing a storage container I explained the circumstances on why I needed a POD It was explained to them that this was part of a divorce settlement and that the POD was being delivered to my ex-wife I assured that those details would be noted on my account and they understood that I was not going to be at the final delivery address
Order Details:
1) POD was ordered in the beginning of January
2) Jan 13, POD delivered to residence in NC for packing
3) Jan 15, POD picked up from NC residence for movement to OH
4) Jan 23, POD delivered to ex-wife at OH residence
5) Jan 23, Checked website to confirm delivery of POD to OH residence
6) Jan 23, Called PODS customer service to verify delivery of POD and was told it was delivered
7) Feb 11, Received text message and phone call that POD wa

Inconsistent information, no follow through with customer requests, mysterious charges that can't be explained and withdrawn from my account
Spoke to a gentleman by the name of Charles to request to have my pod delivered to my new homeOnce he informed me how much it would cost to transport the pod to 1st the facility then to my home, I decided to cancel the request and just request access for that Saturday July 16thI called the next day to change my access date from Saturday to now Thursday July 14thI spoke with a gentleman by the name of GeorgeBefore he could proceed to submit my request he informed me I had a $invoice on my account that had to be paid before moving forward with any requestsI informed him that that could not be possibleI just called yesterday and there was no pending dollar amount on my accountWhy? Because I have automatic withdrawal set upHe could not explain the charge, and thought my account was recently set upImmediately wanted me to go send

PODS placed an order that could never succeed from the beginning and have refused to take financial responsibility although they admit their at fault
I placed an initial order with PODS for my move from *** on February 21st, During the recorded conversation (PODS recorded), I indicated to the representative that my new apartment complex informed me that PODS will need an alternative means of removing the POD from the truck as the delivery location for the POD is lower in height clearance than the required 15' for PODzilla I was told by my apartment complex that there have been PODS delivered in the past using alternative means and I informed the PODS representative of my request and she indicated she made a note of it on my order that an alternative means of removing the POD from the truck would be required for successful delivery
My POD was scheduled to be delivered on Saturday April 1st During the delivery window I received a call from the

Incorrect information provided by unprofessional phone agent
I called this afternoon to find out the ETA on my PODS container for tomorrow We are in the middle of a complex and stressful move and I was not happy I had no idea when my container would be arriving the day beforeWhen I finally reached an agent I asked her what the ETA of my container would be she immediately asked me if I had looked up the ETA of my container on the website I replied that if I already knew my ETA I wouldn't have needed to call in To which she replied that there was no need to get lippy with her she was just "aksing" me a question I became concerned after her attitude switched to being super polite as to how she was going to *** me but then she did provide a pickup window of 6-9:pm I then made travel and pickup arrangements for the following day You can imagine my suprise and anger when later in that evening I received a voicemail with a recorded message indicating my Container would b

I cannot believe what an ABSOLUTELY TERRIBLE company this is!!!!! I guess if everything goes well you get a nice container and you use it and then they remove it For me it didn't go that way Got my two PODS delivered on Monday 8/8, completely outside of the windows they provided Gave 7-10am and 4-7pmBoth delivered at 2:and 3: On top of that they put them in the wrong spots (way different than the detailed instructions provided when I placed the order) Then the BIGGEST ISSUE - THEY HIT THE SIDE OF MY HOUSE, RIPPED OFF THE TWO ELECTRIC METERS THE METER WAS ARCING The electric company shut power to the house and that is where we are days later NOTHING from this TERRIBLE companyQuotes in response to I need you to move the PODS and I need to know what you are going to do about the thousands of $ of work I now have to do to get my house electric re-established Food in fridges all spoiled We weren't there so the freezer all melted and dripped out of the fridgeHouse smells awful now Their response: (to why haven't I been able to get a response after emails and two voicemails to Jamie in corporate office): "these things take time" "this isn't going to happen overnight" "that's not how it works" "they need days to review the situation" All attributed to Leah in CRT (Customer 'Resolution' Team) More like Customer "NO resolution" team While speaking with Leah she actually just leaves blank air after my request to empathize and think of how it would be if someone did this to her house- no power after days Just silence After a minute I ask her what she is doing, answer "I'm sending an email, I don't know what else to say" Wow, incompetent and RUDEThese people on customer service - leave you on hold minutes at a timeToday, George on customer service - my second call because the first one left me on hold for mins so I hung up When I connected w George - I told him about the first hold timeWhat's he do? Leaves me on hold for another minsI was about to hang up and he comes back Tells me they were reading my notes and discussing my situation I suggested that they read my case and discuss it on their own time and just call me back His response - if I hang up another call will come in So he wants me, the customer, to just sit on hold so as to block other customer calls My time is evidently worthless in their view When speaking with Leah tonight I ask for the CEO's name and numberShe gives me his name but says, regarding the number to the executive suite "we're not obliged to give it out"??? What does that mean?? Did she mean allowed?? Or did she mean - we don't have to so I'm not doing it
This company is a JOKE!!! Worst bunch of *** I have dealt with in many large jobs Stay clear - I frankly don't know what to do now They are holding up a project because I cannot get the PODS moved in order to get a dumpster delivered and will probably loose my contractor to another project which will cost me MONTHS with the winter coming VERY bad situation that will cost me 10's of thousands of dollars in lost rent! I am going to just get an electrician and pay $2K out of my own pocket in hopes of getting reimbursed
If I could give negative stars I would! Buyer Beware!!!

I hired movers based on misinformation given by the reps and was left on the hook for cancellation fees even though PODS made the mistake
I had a container transported from *** *** USA to *** *** *** It arrived on Oct 2, weeks late relative to when they had promised, in part because they did not begin shipping it til a week after I requested itThey were unable to adequately bring the container to my home, so I had to hire movers to go to the storage facilityJenny Mtold me I would be able to access the container after I cleared it though customs as long as I gave them hours of noticeAfter clearing it through customs, I set a date with the moversI tried calling Jenny and my other contact, Romane M., several times on the 2nd to confirm that hours would be adequate, but they did not answer the phoneI set a time on the afternoon of the 4th, giving them hoursThey were unable to make that date because they hadn't moved it to the shipping terminal yet

We have contacted by phone and email and requested that the POD be picked up since July 20thThey have been using a delay practiceThey now want us to pay a bill for service from 8/to 9/this is unacceptableThey are trying to steal money***@***.com has been no help at all
This company is awful and ran like thugs

Awful company to work with They have perfected the shuffle where no one is responsible for the customer We planned our move around our pods being moved on one date but someone in their organization changed the date Now no one knows where the pods are or when they will be delivered Meanwhile I've lined up movers to help unload and the cable company to come They don't care that it is their mistakeSo disgusted with their approach I've moved across the country times now and recommend going with a reputable moving company

I had received a POD for a short period of timeWhen I was through with the POD I had called them to come get it and let them know that it had leaked terribly and a lot of my belongings and washer and dryer were ruinedThey stated they would retrieve the PODWell a while later my father had called to tell me the POD was still on his propertySo I called PODS again and demanded they come and get the PODThey explained they were not sure what had happened and assured me it would be picked up that weekThe POD was picked upAbout or months go by and I receive a bill in the mail of $I called immediately to speak with someoneWhen speaking with someone she pulled my account up and read through it and stated that it was sent to me in error that I owed nothing and to ignore the billI have heard nothing else from them until I go to refinance my homeThe bank tells me that PODS has put separate accounts on my credit report, one was for $and the other for $900.00!

Our pod was supposed to be delivered yesterday (10/24) between 2:15-5:15pmThe company is supposed to call when the driver is 30min away from your location to notify you of the exact drop off timeAt 4:30pm we called customer service because we still hadn't heard anything from themWe were told that the estimated time isn't exact so there may be delays due to trafficThe representative told us to trust that it will be there, it's just taking longer than expectedThe representative also tried to call the local facility where our pod was being delivered from to speak with someone but no one answered and they wouldn't give us that phone number so we could speak to someone at the locationAt 6:30pm we still hadn't heard anything so we called againThis time they told us that they still had trucks out and it should still arrive by the end of the day but they could not get ahold of anyone at the local facility that was in charge of our deliveryAt 7:05pm we called back and they were

Worst customer service I have ever dealt with in my entire life
I have called PODS about ten times now and have yet to reach anyone in customer service without waiting on hold for a minimum of minutesThe recording states they are experiencing a higher than average call volume which is absolutely because it doesn't matter what time you call
When I signed up with PODS they made it seem like you could do everything through the websiteThis is absolutely advertising, beyond signing a single contract online I have been unable to do ANYTHING on the websiteThis wouldn't be such a big deal if the customer was anything but abysmal
The reps are unable to do anything without placing you on hold for minutesEvery single phone call I have placed to pods, regardless of the request has lasted on average minutes15-minutes of these calls was spent listening to hold music
I was told yesterday that my pod would be delivered today by a rep and I scheduled some

I called on 8/29/to schedule delivery of my POD on 9/1/ I was told there were no dates available until the following week but because it was a scheduling issue I would not be charged for the month of September in the amount of $ I was charged on 9/3/without my knowledge which resulted in an overdraft charge to my account on 9/4/and 9/5/of $for each I contacted Pods and was told on on 9/that the $would be refunded in to business days I then asked about my overdraft charges being refunded since they were a direct result of the $being charged to my account after I was assured it would not be I was referred to Nicole M(***@pods.com XXX-XXX-XXXX) I received her email on 9/6/and her email stated that she would review everything and it would take days On 9/11/I received an email from Nicole Mthat I would be refunded $in 7-days I told her the account was incorrect and it should be fore $and also asked

Requested POD final pick up today 6/6/ PODS will not schedule a pick up until 7/7/
Requested POD final pick up today 6/6/ PODS will not schedule a pick up until 7/7/ I live in the City of Maple Grove We are not allowed to park on city streets without a parking permit I have a permit for days, have filed a complaint with PODS They refuse to even advise when they can call back with a resolution Never mind even if they can pick up the POD before the 7th of JulyPODS does not have enough drivers to complete all pick ups

Delay in POD delivery, made multiple errors in billing, made it impossible to speak to them to correct it, refuse to remove access to my credit card
Customer ID#: XXXXXXXXX
My issues began when I called to have my POD delivered and I discovered the entire company had shut down for days to "update servers"Frustrating but okWhen I called back, my delivery was schedule for *** 20thOn *** 19th, they informed me my POD would not be delivered until the 28th, but gave no explanation for the delayed or why I was finding out only 24hrs beforeThey said they would reimburse a hotel and foodI was frustrated, but agreedWhen I went to book a hotel, my card was declinedIt was at that time I discovered they had charged over $to my credit card instead of $2100, thereby maxing it outBefore I could contract them, I received an email saying they had charged credit cards by accident but they would be fixing the errorI waited days but no money had been refundedI called no les

When having a PODS storage container picked up, hydraulic oil was sprayed on my mom's yard and tree
A relative of my mom had a POD delivered to my mom's house When the POD was picked up on 8/11/16, hydraulic oil was sprayed all over my mom's yard and blue spruce tree The lawn is dead and an arborist inspected the tree on 9/12/and stated the tree will more than likely have to be cut down I have run into nothing but problems trying to resolve this issue with the customer service reps at PODs

We ordered a Pod to be delivered Tuesday, 09/05/We had movers that loaded the Pod for us that day, but when I got home from work I found out that the Pod could not latch shutSo, I tried pushing down on the door to make it latch, but the latch slider was still an inch too high to fit in the latch holeSo, I called customer support so they could contact the facility and have someone come out and fix it that dayThey said they sent an email, but couldn't get ahold of the facilitySo, I called back later to customer support, who again said they emailed someone, but there was never a responseNo one came to help fix it yesterday, so our stuff was left in the Pod over-night, unable to be locked or securedNobody from Pods offered any liability for our belongings, and we were just told to wait until tomorrowWell, we had previously scheduled pick up for Wednesday, 09/06/I thought someone would inform the person coming to our house that this Pod needed to be fixed, but he had n

Multiple issues from customer service giving conflicting information to site advertising reference size and approxrooms that a pod can handle
I have not been happy with the information from reps or what I feel is PODS misrepresrntaion3-rooms do not fit in a pod unless you have nothingI left furniture, boxes, etcThe rep said no problem for bedroom, the website says 3-rooms of furnitureI had sets of mattresses, dresser, iron bed frame, counch, love seat, chair, *** table and hutch I don't even have full bedroom sets and had go leave dressers behindYour website said pod measures 16x8x8, a few people measured and it was more likenx 7.5, yes, that does make a differenceI had to call multiple times to change 1st set of dates because staff didn't updateI was told 10k in insurance was included yet told last week no it is almost $monthI was told there is a day Grace period by one rep and day by another You want pod back yet you also want to

Bait and switchThree different delivery/pick up dates have been provided due to issues that were NOT due to anything on my (consumers) end
My initial pick up was scheduled for 6/1/I called on the Tuesday after Memorial Day to schedule pick up/deliveryThe rep said it would bee picked up on 6/1/18, but she was going to contact logistics to see if they could come on 5/31/instead, and that the delivery date of 6/9/to my new address would be scheduled so that we had time to unload and have the container picked up before we would get charged for a second monthShe said logistics didn't answer, but she sent them an email and that I could assume all was good (with the 6/and 6/dates) unless I received a call back from her to say otherwiseWhen I got no confirmation email on 5/31, the morning of 6/I logged on to the websiteLow and behold, there was no pick up scheduledI called customer service and spoke to MartaShe said they showed that no phone call had ever been r

I feel this company is displaying price gouging in terms of my balances and the cost of delivery
I previously filled a complaint with Business Consumer Alliance & I'm still struggling to get a resolution and timely responses from this companyThe contact person with the organization after the original complaint was filed was Michael W(***) ***-***, email ***@***.comI have been in continued communication with PODS regarding the fees associated with my storage unit account # ***I was advised of a settlement amount of last OctoberI kept getting continuous fluctuations in fees and have made several requests to get an itemized statements associated with my previous balance paid on 12/27/as well the current account balanceI have yet to receive the substantiation requestedI feel that company is price gouging and completely unwilling to resolve the situationAs the consumer I'm the one sufferingI'm being charged outrageous fees and Im still without the acc

We called PODs on June 19th to have their POD picked up from our residencePODs notified us that they are busy and the POD would not be able to be picked up until July 5th, My husband questioned this because we did not want to be charged the $to keep it longer than the scheduled date of June 22ndPODs assured us that we would not be charged the $because we called before June 22nd and it was their fault that it would not be able to be picked upOn June 23rd $came out of our checking accountMy husband again called PODs to notify them o the mistake and Rodriguez with PODs assured us that it was their mistake and he would promptly return our $to our accountA week later they still have not refunded our account and the POD is still sitting in our drivewayMy husband again called PODs and this time they were very rudeAfter talking with people and a supervisor we have now been informed we will not receive our money back until 3-business days until after they pick