Jones Auto Detailing Express Hand Wash

Automatic Insurance O/ Failure to Provide Itemized Bill in a Timely Manner
Due to major billing and record-keeping issues with PODs computer system, I was not provided with billing or transaction information (paperwork, statements, etc) until over a month after the final billing
In the statement I received, there were "contents protection" charges added on to storage fees and to the cross country transit These fees were never authorized be me
PODs "looked into" the issue and, after "reviewing the phone call", told me that I never "opted out" of the insurance These are weasel words, they are used to smuggle in extra charges which were never authorized
I asked for a recording of the conversation they used in their finding and was told that they can't and won't provide me with it nor will they play it over the phone for me

I cannot believe what an ABSOLUTELY TERRIBLE company this is!!!!! I guess if everything goes well you get a nice container and you use it and then they remove it For me it didn't go that way Got my two PODS delivered on Monday 8/8, completely outside of the windows they provided Gave 7-10am and 4-7pmBoth delivered at 2:and 3: On top of that they put them in the wrong spots (way different than the detailed instructions provided when I placed the order) Then the BIGGEST ISSUE - THEY HIT THE SIDE OF MY HOUSE, RIPPED OFF THE TWO ELECTRIC METERS THE METER WAS ARCING The electric company shut power to the house and that is where we are days later NOTHING from this TERRIBLE companyQuotes in response to I need you to move the PODS and I need to know what you are going to do about the thousands of $ of work I now have to do to get my house electric re-established Food in fridges all spoiled We weren't there so the freezer all melted and dripped out of the fridgeHouse smells awful now Their response: (to why haven't I been able to get a response after emails and two voicemails to Jamie in corporate office): "these things take time" "this isn't going to happen overnight" "that's not how it works" "they need days to review the situation" All attributed to Leah in CRT (Customer 'Resolution' Team) More like Customer "NO resolution" team While speaking with Leah she actually just leaves blank air after my request to empathize and think of how it would be if someone did this to her house- no power after days Just silence After a minute I ask her what she is doing, answer "I'm sending an email, I don't know what else to say" Wow, incompetent and RUDEThese people on customer service - leave you on hold minutes at a timeToday, George on customer service - my second call because the first one left me on hold for mins so I hung up When I connected w George - I told him about the first hold timeWhat's he do? Leaves me on hold for another minsI was about to hang up and he comes back Tells me they were reading my notes and discussing my situation I suggested that they read my case and discuss it on their own time and just call me back His response - if I hang up another call will come in So he wants me, the customer, to just sit on hold so as to block other customer calls My time is evidently worthless in their view When speaking with Leah tonight I ask for the CEO's name and numberShe gives me his name but says, regarding the number to the executive suite "we're not obliged to give it out"??? What does that mean?? Did she mean allowed?? Or did she mean - we don't have to so I'm not doing it
This company is a JOKE!!! Worst bunch of *** I have dealt with in many large jobs Stay clear - I frankly don't know what to do now They are holding up a project because I cannot get the PODS moved in order to get a dumpster delivered and will probably loose my contractor to another project which will cost me MONTHS with the winter coming VERY bad situation that will cost me 10's of thousands of dollars in lost rent! I am going to just get an electrician and pay $2K out of my own pocket in hopes of getting reimbursed
If I could give negative stars I would! Buyer Beware!!!

We have contacted by phone and email and requested that the POD be picked up since July 20thThey have been using a delay practiceThey now want us to pay a bill for service from 8/to 9/this is unacceptableThey are trying to steal money***@***.com has been no help at all
This company is awful and ran like thugs

Misquoted and then money was taken out of my bank account three times!
I was quoted $for a long distance move from Tennessee to Florida Then they withdrew $150.21, $and $(TOTALONG $4,053.53) from my bank account When I called to inquire about it the customer service rep was rude and told me I was wrong he can do math and the total charge was $ He continued to tell me I was wrong about three other things and then said companies make mistakes He offered to transfer me to a department to review the call and that was smooth, he was a pleasant representative That gentleman told me I should be credited for the overdraft fees associated with the mistake of taking payments and he transferred me to another representative That person told me there is nothing she can do I have already spoke to the department to review the call and transferred me to another department That ended up being the collections department That young lady was very sweet and sa

PODS placed an order that could never succeed from the beginning and have refused to take financial responsibility although they admit their at fault
I placed an initial order with PODS for my move from *** on February 21st, During the recorded conversation (PODS recorded), I indicated to the representative that my new apartment complex informed me that PODS will need an alternative means of removing the POD from the truck as the delivery location for the POD is lower in height clearance than the required 15' for PODzilla I was told by my apartment complex that there have been PODS delivered in the past using alternative means and I informed the PODS representative of my request and she indicated she made a note of it on my order that an alternative means of removing the POD from the truck would be required for successful delivery
My POD was scheduled to be delivered on Saturday April 1st During the delivery window I received a call from the

I requested the POD to be moved on 2/2/the date of delivery and it was grantedThen PODS didn't pickup and charged me another month
I requested for my POD to be moved on the 2nd PODS changed it to the 4th and charged me another month as well as for moving it It has sit empty for a week I call for customer service and am told I will be on hold for at least an hour because you service is so good you are too busy for me

Refund for four weight tickets which were not provided and a refund has been withheld by the Vendor
On 12/9/and 12/13/2017, PODS were delivered to my address, which required Four Weight Tickets because I am a Federal Employee seeking reimbursement of moving costsI requested and paid for these tickets in advance of deliveryI received two weight tickets, but these stated the weight was more when the POD was empty, which does not make senseI have made over attempts, via phone and email, to resolve this issuePODS states that they cannot give me a refund for any of the charges because it claimed it had provided the serviceHowever, two tickets were fraudulent and the other two were never receivedI wish to have PODS refund the $for weight tickets and reimburse me if my change of station reimbursement is not accepted

Incorrect information provided by unprofessional phone agent
I called this afternoon to find out the ETA on my PODS container for tomorrow We are in the middle of a complex and stressful move and I was not happy I had no idea when my container would be arriving the day beforeWhen I finally reached an agent I asked her what the ETA of my container would be she immediately asked me if I had looked up the ETA of my container on the website I replied that if I already knew my ETA I wouldn't have needed to call in To which she replied that there was no need to get lippy with her she was just "aksing" me a question I became concerned after her attitude switched to being super polite as to how she was going to *** me but then she did provide a pickup window of 6-9:pm I then made travel and pickup arrangements for the following day You can imagine my suprise and anger when later in that evening I received a voicemail with a recorded message indicating my Container would b

We ordered a PODS storage unit to be delivered to Clayton, Missouri on 07/05/and to be picked up on 07/06/ We were informed we needed a permit and were charged for a 3-day permit in order to park the storage unit in Clayton, MissouriPODs was to store our furniture in the POD storage unit for approximately months unit our new place was ready During the move on July 5th, the police were called by a neighbor and the police informed us that it was illegal to park a PODS storage unit in Clayton, as it was against the city's rules and regulationsWe tried multiple times that day to get PODS to come and remove the unit, without successThey did pick it up the next morning as scheduled I have since been contacting PODS customer service, which took days for them to get back to me initially because they were "reviewing" the initial phone call when the PODS unit was ordered The issue was that our new home was also located in Clayton, and they would not be able to deliver the

In December I had Pods deliver a pod to my houseI was having work done on my house and needed a place to store my personal belongingsI was told it was water proof and can substain winds of mphI placed all dinning room, living room, as well as two bedroom furniture in their containerWhen we started taking out furniture in February we noticed my king size mattress was soakedWe had covered our matress in layers to protect it from dustThe layers where wet as wellWhen we called we put in a complaintThey said it was water proof and will do a water test in itIf it doesn't pass they will go to next step to help meI had emailed the person Alex Lwho was is charge pictures to show water in the container as well as a video showing when it was raining out and how water came into the containerHe emailed me saying it passed water testI know there is no way it would pastI find Alex very unhelpfulHe doesn't return phone calls and returns emails days/weeks later (very

Our pod was supposed to be delivered yesterday (10/24) between 2:15-5:15pmThe company is supposed to call when the driver is 30min away from your location to notify you of the exact drop off timeAt 4:30pm we called customer service because we still hadn't heard anything from themWe were told that the estimated time isn't exact so there may be delays due to trafficThe representative told us to trust that it will be there, it's just taking longer than expectedThe representative also tried to call the local facility where our pod was being delivered from to speak with someone but no one answered and they wouldn't give us that phone number so we could speak to someone at the locationAt 6:30pm we still hadn't heard anything so we called againThis time they told us that they still had trucks out and it should still arrive by the end of the day but they could not get ahold of anyone at the local facility that was in charge of our deliveryAt 7:05pm we called back and they were

I hired movers based on misinformation given by the reps and was left on the hook for cancellation fees even though PODS made the mistake
I had a container transported from *** *** USA to *** *** *** It arrived on Oct 2, weeks late relative to when they had promised, in part because they did not begin shipping it til a week after I requested itThey were unable to adequately bring the container to my home, so I had to hire movers to go to the storage facilityJenny Mtold me I would be able to access the container after I cleared it though customs as long as I gave them hours of noticeAfter clearing it through customs, I set a date with the moversI tried calling Jenny and my other contact, Romane M., several times on the 2nd to confirm that hours would be adequate, but they did not answer the phoneI set a time on the afternoon of the 4th, giving them hoursThey were unable to make that date because they hadn't moved it to the shipping terminal yet

Items stolen from contracted POD because it was left out on a city street
In March we contracted with PODs (Cr XXXXXXXXX) moving and secure storage of three of their PODs After three months of storage we moved into a home and called for the delivery of the first of three PODs we had been renting and storing On June 16th, the day of delivery, we received a phone call from PODs informing us that our POD had been broken into on June 13th, three days before the June 16th phone call
After spending hours on the phone, and on hold, with the local POD employees including the attorney we were informed that the POD had been placed outside of the Secure San Jose facility, on a city street overnight, to prepare it for delivery When employees came in on June 13th, they noticed the POD had been broken into and contents tossed out on the ground The employees proceeded to toss all the displaced items back into the POD and put on a new lock A police report was filed by

Had delivery set up and then was told that it was t set upHad to pay movers even though my pods was not here on agreed datewaiting another days
Pull your phone records that you supposedly recordYour person told me my pod was going to be delivered and now I have to wait additional days for my container because of a mix up on the podsCalled two times and both represwnticws blamed me for her mistakeI need to be compensated for rearranging my schedule as well as I have to pay the movers coming today to unload the pod that isn't hereI will never use this company agianThey have no problem taken the money out though

I've rented a Pod for the last months and thought it was the best thing ever until about minutes agoI need to have it moved to my new home about miles away and I was told that they are so sorry, but they don't service my destination zip codeSeriously? Why do they advertise cross country moving convenience if they don't even move them across a county? The customer service rep told me that I have to remove my belongings from the unit and find another way to move themI can then pay them $to remove my empty container

Constant calls, emails and post mail referencing our acct indicating additional services have been requested, money is owed or refunds are pending
The below email - one of MANY - in addition to two phone calls, has been received by Pods:
"September 8,
Please note your estimated service window below
Cr: XXXXXXXXX
Order Number: XXXXX
Service Date: 09/09/
Service Window: 1:PM and 4:PM
Dear ***,
Thank you for choosing PODS!"
My response, which I attempted to email and was returned as "undeliverable."
We have reached the point where communications with Pods demonstrate both harassment and gross neglect with respect to customer accounts
The facts:
- we had a Pods unit from Dec - May
- the rent of above Pods was autodrafted from my acct
- since the Pods was picked up in May 2016, we were continually charged the standard rental fee for June & July
- we were refunded the amount for the above mentioned da

We were not able to get our Pods delivered when we needed them They told us they were busy and would not be able to deliver the Pods for more weeks We were told we would not be charged another month of storage since it was a problem on their end They did charge my credit card and then told me they would have to look into refunding me, although they couldn't tell me how long that would take but someone would get back to me Even the supervisors I spoke to couldn't help me because it wasn't their department
Their customer service is a huge bureaucracy, each area is compartmentalized and they continue to pass off your problem to the next department until finally you are forced to leave a voicemail and no one ever returns your call I finally called my credit card company to dispute the charge that should have never been charged to my card It took the credit card company business days to finally get Pods to reverse the charge

Multiple issues from customer service giving conflicting information to site advertising reference size and approxrooms that a pod can handle
I have not been happy with the information from reps or what I feel is PODS misrepresrntaion3-rooms do not fit in a pod unless you have nothingI left furniture, boxes, etcThe rep said no problem for bedroom, the website says 3-rooms of furnitureI had sets of mattresses, dresser, iron bed frame, counch, love seat, chair, *** table and hutch I don't even have full bedroom sets and had go leave dressers behindYour website said pod measures 16x8x8, a few people measured and it was more likenx 7.5, yes, that does make a differenceI had to call multiple times to change 1st set of dates because staff didn't updateI was told 10k in insurance was included yet told last week no it is almost $monthI was told there is a day Grace period by one rep and day by another You want pod back yet you also want to

Erroneous Bills & Unable to get in contact with billing
After three months of paying a total bill each time of 149.79, my latest bill showed up with a balance of I contacted the online help and texted with a representative for him to tell me that he did not understand what was happening to my bill and I must contact billing A call I will dread making since the last time I called them it took hours to talk with a representative The rental agreement states that PODS must give a days notice before raising the price of their services There has been no notice given, and if I had a place to put the container at this time, I would cancel my account as soon as possible, never to deal with PODS again Acct # XXXXXXXXX Latest invoice NoTBAYXXXXXXXXX

I feel this company is displaying price gouging in terms of my balances and the cost of delivery
I previously filled a complaint with Business Consumer Alliance & I'm still struggling to get a resolution and timely responses from this companyThe contact person with the organization after the original complaint was filed was Michael W(***) ***-***, email ***@***.comI have been in continued communication with PODS regarding the fees associated with my storage unit account # ***I was advised of a settlement amount of last OctoberI kept getting continuous fluctuations in fees and have made several requests to get an itemized statements associated with my previous balance paid on 12/27/as well the current account balanceI have yet to receive the substantiation requestedI feel that company is price gouging and completely unwilling to resolve the situationAs the consumer I'm the one sufferingI'm being charged outrageous fees and Im still without the acc