Jones Auto Detailing Express Hand Wash

Wrong container location, forklift broken, horrible service
Signed a contract in April to have two pods delivered for storageThe containers were loadedContacted Pods per my contact to access my podsMade arrangements to unload and pack additional itemsArrived to the storage location and was informed that my pods were stored at another location miles awayContacted PodsWas never told that my pods would be delivered to another location
Second issueCalled with hours advance notice to access my pod at the Jamaica NY locationWas told the unit would be availableArrived at the locationWas told (1) they had no record of the request to access the pod, (2) the office manager left at 2:3pm and no one could provide info on where my pod was (3) their forklift is brokenThe forklift will be down for several days and I cannot access my pod until the forklift is repaired
Here are my issues I have three podsTwo of them were sent to an alternate facility with

Charged twice,for same service weeks apart and customer service does not follow up as promised!
I ordered my POD as a convenience based on what the company says is the easiest way to move! My husband left packing our sq foot house to my month old son and I as he reported to recruit school in Washington, DC Although it was expensive, we chose PODS because of the "ease" of having it dropped off, packed at our leisure and picked up Simple as that Except it isn't I called to order the POD, spoke to a young man and went over the $+ a month storage fee, $initial delivery fee and $+ transportation fee from Myrtle Beach, SC to Washington DC He explained the billing as the following
The company bills 5-days in advance of any "service" Now since I was ordering the POD on a Saturday, May 28th for delivery on Thursday, June 2nd, I was going to be billed the following day for the INITIAL delivery charge he said Fine Then I also asked him if we could set

When having a PODS storage container picked up, hydraulic oil was sprayed on my mom's yard and tree
A relative of my mom had a POD delivered to my mom's house When the POD was picked up on 8/11/16, hydraulic oil was sprayed all over my mom's yard and blue spruce tree The lawn is dead and an arborist inspected the tree on 9/12/and stated the tree will more than likely have to be cut down I have run into nothing but problems trying to resolve this issue with the customer service reps at PODs

This was my first experience using PODSEverything was done in a professional mannerI would use this service again and recommend it to others

Delay in POD delivery, made multiple errors in billing, made it impossible to speak to them to correct it, refuse to remove access to my credit card
Customer ID#: XXXXXXXXX
My issues began when I called to have my POD delivered and I discovered the entire company had shut down for days to "update servers"Frustrating but okWhen I called back, my delivery was schedule for *** 20thOn *** 19th, they informed me my POD would not be delivered until the 28th, but gave no explanation for the delayed or why I was finding out only 24hrs beforeThey said they would reimburse a hotel and foodI was frustrated, but agreedWhen I went to book a hotel, my card was declinedIt was at that time I discovered they had charged over $to my credit card instead of $2100, thereby maxing it outBefore I could contract them, I received an email saying they had charged credit cards by accident but they would be fixing the errorI waited days but no money had been refundedI called no les

My family will be moving into our home on July 16th I attempted to schedule delivery of our POD and system says no dates until mid-August
Order ***
I attempted to have our POD delivered to our home on July 16th The electronic scheduling system states that there are no dates until after August 15th This is unacceptable We have a *** year old daughter and need her bed We also need our bed and household items
It is ridiculous that there is no availability if I want my stuff delivered but if I want to order a new POD, somehow the company has the capacity to make it work on a sooner date
I tried to select an August date just so we would have something on calendar Despite the fact that the system shows availability on the calendar, I get an error message indicating the date is not available

Horrible communication and customer service!
I contacted PODS by phone on January 4, to get a quote to move all my stuff from *** The sales person asked me what size I needed and I replied one big enough for a "four bedroom house", even though I only had three bedrooms Although, the contract (#XXXXXX) that was emailed to me said it was a ftcontainer I had no idea how much it would fit The sales person never once said it would not fit a four bedroom house and said okay we can do that I was then quoted the price which I was okay with When the container arrived I thought to myself that looks very small for a four bedroom house I asked the driver if it was for a four bedroom house and he indicated "That's the biggest size we have, I have seen some people get it in there and some not" We went ahead and began packing the PODS and got the living room, a desk, a bed and boxes when we realized there is no way the rest of this will fit I contacted PODS again abo

I had a wonderful experience with PODS We had to change dates around a number of times and the customer service team was incredibly helpful and friendly I would recommend to my family and friends to use this service!

Service was not clear when I paid my bill to move out, then they charged another monthI told them I wanted to pay all fees so I can move out
On 3/28/I called POPS to pay all fees because I was moving all my items on 4/7/I paid $and I repeatedso this tales care of all fees though 4/7/2018?they said "Yes"On 4/5/I checked my bank account and saw a charge from PODS in the amount of $I called PODS on 4/5/to inquire about the charge, they said that the charge is for the upcoming month, AprilI explained to PODS that I paid all fees to move out on the 4/7/They told me that they are trained to collect money and not worry about informing consumers about additional feesThey said they didn't have a supervisor or manager to speak to and they would just tell me the same thingI'm elderly and on a fixed income (Social Security) and could not afford to rent a uhaul nowI would think that businesses have the authority/flexibility or even und

I had items in a storage POD and my items were damaged by mold due to water leaking into the POD
Items were kept in the POD for approximately years, supposedly in a climate controlled environment in Farmingdale NJ, at the Gateway facility.Upon delivery of my POD to my new home in Lakewood, NJ, in november of 2015, there was found to be water on the floor of the POD and mold damage to many of my items(I have pictures of the water on the floor and the mold damage)I was working with Heather Gof the legal department at PODS (XXX XXX XXXX), who helped arrange for my items to be transferred to another POD in January (at my expense) so that a leak test could be performed on the first POD(to determine liability)I have attempted to contact her by phone and email almost every day since, for a resolution of this issue, without any response from PODSAny attempt to speak with a representative of PODS has been met with a referral to Ms Gwho apparently is the only person handling

These folks run a great business They did exactly what they said they would do High level of communications to me, both booking and driver interactions Extremely satisfied with them

I am literally desperate for someone to help me with billingI have called everyday for over weeks and still no help
I have YET to get final help on all of thisI have no idea what to do or how to get someone who knows what they are talking about to help meThis is STILL UNRESOLVED and I'm very frustrated as I have spent over hours on the phone with different peopleMy customer #: ***
Timeline of all the issues:
March 3, 2017- Ordered PODS
March 6, 2017- Called to see if I could change the storage of PODS to move from home location to storage facility for month
March 8, Ordered 3rd POD because PODS were not enough for the items in my homeI was given a separate invoice that looked correct
March 8, Received different quotes via my account online, none of which matched
March 8,2017- I was charge an odd amount not accurate to my invoices
March 9, 2017- I called looking for help and was told that the overall amount was over $4,I told hi

We ordered a Pod to be delivered Tuesday, 09/05/We had movers that loaded the Pod for us that day, but when I got home from work I found out that the Pod could not latch shutSo, I tried pushing down on the door to make it latch, but the latch slider was still an inch too high to fit in the latch holeSo, I called customer support so they could contact the facility and have someone come out and fix it that dayThey said they sent an email, but couldn't get ahold of the facilitySo, I called back later to customer support, who again said they emailed someone, but there was never a responseNo one came to help fix it yesterday, so our stuff was left in the Pod over-night, unable to be locked or securedNobody from Pods offered any liability for our belongings, and we were just told to wait until tomorrowWell, we had previously scheduled pick up for Wednesday, 09/06/I thought someone would inform the person coming to our house that this Pod needed to be fixed, but he had n

A shipping container was mistakenly taken to the wrong location, They will not send the container back to right place unless charged $
A shipping container was mistakenly taken to the wrong location, but of the containers went to the right place We have tried numerous times to resolve this issue but they will not admit the mistake and now they want to charge an outrageous price of $to ship the container back to the right location We have paid them $1,dollars for these containers and have unloaded of the containers that were sent to the proper location We need to get this 3rd container back to the right location Please help us in this matter I tried many times to work this mistake out but have run into many road blocks by this company and didn't know who to turn to for help, so I'm contacting the Revdex.com for help thank you for taking the time to look into this matter
Here is the cr XXXXXXXXX

We called PODs on June 19th to have their POD picked up from our residencePODs notified us that they are busy and the POD would not be able to be picked up until July 5th, My husband questioned this because we did not want to be charged the $to keep it longer than the scheduled date of June 22ndPODs assured us that we would not be charged the $because we called before June 22nd and it was their fault that it would not be able to be picked upOn June 23rd $came out of our checking accountMy husband again called PODs to notify them o the mistake and Rodriguez with PODs assured us that it was their mistake and he would promptly return our $to our accountA week later they still have not refunded our account and the POD is still sitting in our drivewayMy husband again called PODs and this time they were very rudeAfter talking with people and a supervisor we have now been informed we will not receive our money back until 3-business days until after they pick

Bait and switchThree different delivery/pick up dates have been provided due to issues that were NOT due to anything on my (consumers) end
My initial pick up was scheduled for 6/1/I called on the Tuesday after Memorial Day to schedule pick up/deliveryThe rep said it would bee picked up on 6/1/18, but she was going to contact logistics to see if they could come on 5/31/instead, and that the delivery date of 6/9/to my new address would be scheduled so that we had time to unload and have the container picked up before we would get charged for a second monthShe said logistics didn't answer, but she sent them an email and that I could assume all was good (with the 6/and 6/dates) unless I received a call back from her to say otherwiseWhen I got no confirmation email on 5/31, the morning of 6/I logged on to the websiteLow and behold, there was no pick up scheduledI called customer service and spoke to MartaShe said they showed that no phone call had ever been r

This company practices in extortion and holding personal belongings hostage from consumers
My family moved from Hawaii to Arizona and used PODS to move the bulk of our belongingsWe set up a delivery for our PODS container to a storage facility about miles from our new home because PODS won't deliver outside of a mile radius from their storage facility in PhoenixI was given an incorrect delivery time (window of hours) on the confirmation email from PODS for the container deliveryI immediately called back and asked them to correct the time to a morning delivery, since that was the original agreement when we set up delivery, and that was the time we were available to meet the deivery driver for the PODS containerThe PODS representative told me the delivery of our container would be between 7am and 10am on the delivery day
On the delivery day, the 7-10am came and wentI began calling PODS to find out what was happening, and it turns out they LIED about when the deliv

I have not had a great experience at all and I am a loyal customer
Hi I'm not sure who to contact please send to the right personAnd I will continue trying to find the right person as well
I have used pod services several times and have not had as many issues as I'm having nowFirst thing I have my account set up to auto bill pay so that I don't have to worry about paying the bill each monthNow a few months ago I had a double payment come out my account because pods forgot to take paymentWhich was hard cause it was a double paymentBut I left it beI did not call to
Complain
Then after that a couple weeks ago I get a phone call saying that my account was up for auction statusI explained I was on auto pay to not worry about those thingsShe said I wasn't on auto statusShe said she not sure whyBut I'm not in auto payNot listening to meShe continued to over talk meThen finally I explained can you please look at my accountI have been on auto pay since day

Failed to reschedule pickup even after five calls Pickup location does not respond to POD's emails or calls Container damaged ruined furniture
I called and requested the final pickup of our POD on 7/18/ I was told the POD would be picked up on the 26th On 7/22/I noticed the website did not reflect the change so I called and was told that the pickup was not rescheduled because the storage location did not respond to the email or callI checked the website again on 7/24/and the date still was not updated I called again and was told that they would contact the storage location and was told that the date would now be 8/1/but that they would try to contact the storage location again to get it picked up on the original date I called yet again on 7/26/and was told I never called about this issue repeatedly until a supervisor became involved and then they suddenly found the emails I was told that someone would contact the storage location today and call me back b

PODS was unable to retrieve their storage unit from my premises for days after requested and billed my credit card for an additional month of use
On 7/26/I called PODS to request removal of a storage unit I had rented from themThe rep told me they could not pick it up until 8/11/I asked to speak to a mgrThe mgrapologized but was unable to get an earlier pickup from their *** Ca locationI told her my bill processes each month on the 9th and they auto bill my credit card on the 10thShe said she would stop the auto payment and I assured me I would not be billed for AugustOn 8/10/they charged my credit card for the pick up fee of $121.52, which is fine, but also for an additional month of service, 8/9/through 9/8/for $I have called PODS repeatedly to try and resolve this and am told that only one specific manager can reverse the charges but she is never availableI have left three messages but she will not return my callI have asked my credi