Jones Auto Detailing Express Hand Wash

A shipping container was mistakenly taken to the wrong location, They will not send the container back to right place unless charged $
A shipping container was mistakenly taken to the wrong location, but of the containers went to the right place We have tried numerous times to resolve this issue but they will not admit the mistake and now they want to charge an outrageous price of $to ship the container back to the right location We have paid them $1,dollars for these containers and have unloaded of the containers that were sent to the proper location We need to get this 3rd container back to the right location Please help us in this matter I tried many times to work this mistake out but have run into many road blocks by this company and didn't know who to turn to for help, so I'm contacting the Revdex.com for help thank you for taking the time to look into this matter
Here is the cr XXXXXXXXX

This company practices in extortion and holding personal belongings hostage from consumers
My family moved from Hawaii to Arizona and used PODS to move the bulk of our belongingsWe set up a delivery for our PODS container to a storage facility about miles from our new home because PODS won't deliver outside of a mile radius from their storage facility in PhoenixI was given an incorrect delivery time (window of hours) on the confirmation email from PODS for the container deliveryI immediately called back and asked them to correct the time to a morning delivery, since that was the original agreement when we set up delivery, and that was the time we were available to meet the deivery driver for the PODS containerThe PODS representative told me the delivery of our container would be between 7am and 10am on the delivery day
On the delivery day, the 7-10am came and wentI began calling PODS to find out what was happening, and it turns out they LIED about when the deliv

Charged twice,for same service weeks apart and customer service does not follow up as promised!
I ordered my POD as a convenience based on what the company says is the easiest way to move! My husband left packing our sq foot house to my month old son and I as he reported to recruit school in Washington, DC Although it was expensive, we chose PODS because of the "ease" of having it dropped off, packed at our leisure and picked up Simple as that Except it isn't I called to order the POD, spoke to a young man and went over the $+ a month storage fee, $initial delivery fee and $+ transportation fee from Myrtle Beach, SC to Washington DC He explained the billing as the following
The company bills 5-days in advance of any "service" Now since I was ordering the POD on a Saturday, May 28th for delivery on Thursday, June 2nd, I was going to be billed the following day for the INITIAL delivery charge he said Fine Then I also asked him if we could set

Service was not clear when I paid my bill to move out, then they charged another monthI told them I wanted to pay all fees so I can move out
On 3/28/I called POPS to pay all fees because I was moving all my items on 4/7/I paid $and I repeatedso this tales care of all fees though 4/7/2018?they said "Yes"On 4/5/I checked my bank account and saw a charge from PODS in the amount of $I called PODS on 4/5/to inquire about the charge, they said that the charge is for the upcoming month, AprilI explained to PODS that I paid all fees to move out on the 4/7/They told me that they are trained to collect money and not worry about informing consumers about additional feesThey said they didn't have a supervisor or manager to speak to and they would just tell me the same thingI'm elderly and on a fixed income (Social Security) and could not afford to rent a uhaul nowI would think that businesses have the authority/flexibility or even und

I had a wonderful experience with PODS We had to change dates around a number of times and the customer service team was incredibly helpful and friendly I would recommend to my family and friends to use this service!

My family will be moving into our home on July 16th I attempted to schedule delivery of our POD and system says no dates until mid-August
Order ***
I attempted to have our POD delivered to our home on July 16th The electronic scheduling system states that there are no dates until after August 15th This is unacceptable We have a *** year old daughter and need her bed We also need our bed and household items
It is ridiculous that there is no availability if I want my stuff delivered but if I want to order a new POD, somehow the company has the capacity to make it work on a sooner date
I tried to select an August date just so we would have something on calendar Despite the fact that the system shows availability on the calendar, I get an error message indicating the date is not available

Horrible communication and customer service!
I contacted PODS by phone on January 4, to get a quote to move all my stuff from *** The sales person asked me what size I needed and I replied one big enough for a "four bedroom house", even though I only had three bedrooms Although, the contract (#XXXXXX) that was emailed to me said it was a ftcontainer I had no idea how much it would fit The sales person never once said it would not fit a four bedroom house and said okay we can do that I was then quoted the price which I was okay with When the container arrived I thought to myself that looks very small for a four bedroom house I asked the driver if it was for a four bedroom house and he indicated "That's the biggest size we have, I have seen some people get it in there and some not" We went ahead and began packing the PODS and got the living room, a desk, a bed and boxes when we realized there is no way the rest of this will fit I contacted PODS again abo

I have not had a great experience at all and I am a loyal customer
Hi I'm not sure who to contact please send to the right personAnd I will continue trying to find the right person as well
I have used pod services several times and have not had as many issues as I'm having nowFirst thing I have my account set up to auto bill pay so that I don't have to worry about paying the bill each monthNow a few months ago I had a double payment come out my account because pods forgot to take paymentWhich was hard cause it was a double paymentBut I left it beI did not call to
Complain
Then after that a couple weeks ago I get a phone call saying that my account was up for auction statusI explained I was on auto pay to not worry about those thingsShe said I wasn't on auto statusShe said she not sure whyBut I'm not in auto payNot listening to meShe continued to over talk meThen finally I explained can you please look at my accountI have been on auto pay since day

I've rented a Pod for the last months and thought it was the best thing ever until about minutes agoI need to have it moved to my new home about miles away and I was told that they are so sorry, but they don't service my destination zip codeSeriously? Why do they advertise cross country moving convenience if they don't even move them across a county? The customer service rep told me that I have to remove my belongings from the unit and find another way to move themI can then pay them $to remove my empty container

Wrong container location, forklift broken, horrible service
Signed a contract in April to have two pods delivered for storageThe containers were loadedContacted Pods per my contact to access my podsMade arrangements to unload and pack additional itemsArrived to the storage location and was informed that my pods were stored at another location miles awayContacted PodsWas never told that my pods would be delivered to another location
Second issueCalled with hours advance notice to access my pod at the Jamaica NY locationWas told the unit would be availableArrived at the locationWas told (1) they had no record of the request to access the pod, (2) the office manager left at 2:3pm and no one could provide info on where my pod was (3) their forklift is brokenThe forklift will be down for several days and I cannot access my pod until the forklift is repaired
Here are my issues I have three podsTwo of them were sent to an alternate facility with

Had delivery set up and then was told that it was t set upHad to pay movers even though my pods was not here on agreed datewaiting another days
Pull your phone records that you supposedly recordYour person told me my pod was going to be delivered and now I have to wait additional days for my container because of a mix up on the podsCalled two times and both represwnticws blamed me for her mistakeI need to be compensated for rearranging my schedule as well as I have to pay the movers coming today to unload the pod that isn't hereI will never use this company agianThey have no problem taken the money out though

These folks run a great business They did exactly what they said they would do High level of communications to me, both booking and driver interactions Extremely satisfied with them

Erroneous Bills & Unable to get in contact with billing
After three months of paying a total bill each time of 149.79, my latest bill showed up with a balance of I contacted the online help and texted with a representative for him to tell me that he did not understand what was happening to my bill and I must contact billing A call I will dread making since the last time I called them it took hours to talk with a representative The rental agreement states that PODS must give a days notice before raising the price of their services There has been no notice given, and if I had a place to put the container at this time, I would cancel my account as soon as possible, never to deal with PODS again Acct # XXXXXXXXX Latest invoice NoTBAYXXXXXXXXX

We were not able to get our Pods delivered when we needed them They told us they were busy and would not be able to deliver the Pods for more weeks We were told we would not be charged another month of storage since it was a problem on their end They did charge my credit card and then told me they would have to look into refunding me, although they couldn't tell me how long that would take but someone would get back to me Even the supervisors I spoke to couldn't help me because it wasn't their department
Their customer service is a huge bureaucracy, each area is compartmentalized and they continue to pass off your problem to the next department until finally you are forced to leave a voicemail and no one ever returns your call I finally called my credit card company to dispute the charge that should have never been charged to my card It took the credit card company business days to finally get Pods to reverse the charge

Constant calls, emails and post mail referencing our acct indicating additional services have been requested, money is owed or refunds are pending
The below email - one of MANY - in addition to two phone calls, has been received by Pods:
"September 8,
Please note your estimated service window below
Cr: XXXXXXXXX
Order Number: XXXXX
Service Date: 09/09/
Service Window: 1:PM and 4:PM
Dear ***,
Thank you for choosing PODS!"
My response, which I attempted to email and was returned as "undeliverable."
We have reached the point where communications with Pods demonstrate both harassment and gross neglect with respect to customer accounts
The facts:
- we had a Pods unit from Dec - May
- the rent of above Pods was autodrafted from my acct
- since the Pods was picked up in May 2016, we were continually charged the standard rental fee for June & July
- we were refunded the amount for the above mentioned da

I am literally desperate for someone to help me with billingI have called everyday for over weeks and still no help
I have YET to get final help on all of thisI have no idea what to do or how to get someone who knows what they are talking about to help meThis is STILL UNRESOLVED and I'm very frustrated as I have spent over hours on the phone with different peopleMy customer #: ***
Timeline of all the issues:
March 3, 2017- Ordered PODS
March 6, 2017- Called to see if I could change the storage of PODS to move from home location to storage facility for month
March 8, Ordered 3rd POD because PODS were not enough for the items in my homeI was given a separate invoice that looked correct
March 8, Received different quotes via my account online, none of which matched
March 8,2017- I was charge an odd amount not accurate to my invoices
March 9, 2017- I called looking for help and was told that the overall amount was over $4,I told hi

Failed to reschedule pickup even after five calls Pickup location does not respond to POD's emails or calls Container damaged ruined furniture
I called and requested the final pickup of our POD on 7/18/ I was told the POD would be picked up on the 26th On 7/22/I noticed the website did not reflect the change so I called and was told that the pickup was not rescheduled because the storage location did not respond to the email or callI checked the website again on 7/24/and the date still was not updated I called again and was told that they would contact the storage location and was told that the date would now be 8/1/but that they would try to contact the storage location again to get it picked up on the original date I called yet again on 7/26/and was told I never called about this issue repeatedly until a supervisor became involved and then they suddenly found the emails I was told that someone would contact the storage location today and call me back b

This was my first experience using PODSEverything was done in a professional mannerI would use this service again and recommend it to others

I had items in a storage POD and my items were damaged by mold due to water leaking into the POD
Items were kept in the POD for approximately years, supposedly in a climate controlled environment in Farmingdale NJ, at the Gateway facility.Upon delivery of my POD to my new home in Lakewood, NJ, in november of 2015, there was found to be water on the floor of the POD and mold damage to many of my items(I have pictures of the water on the floor and the mold damage)I was working with Heather Gof the legal department at PODS (XXX XXX XXXX), who helped arrange for my items to be transferred to another POD in January (at my expense) so that a leak test could be performed on the first POD(to determine liability)I have attempted to contact her by phone and email almost every day since, for a resolution of this issue, without any response from PODSAny attempt to speak with a representative of PODS has been met with a referral to Ms Gwho apparently is the only person handling

From start to finish with this company, its been nothing but headachesI've been dealing with them since AprilNever again would I use them
From the beginning of this journey with PODS, I've experienced nothing but headachesThe first man I spoke with was probably the only helpful person I encounteredHe went through everything and explained that since I'm military, there would be an additional 10% off for the long transport to my new home and the first months rent as I needed two months of storage time prior to the moveThe very next day when the POD was delivered was when the problems startedFirst off, I had paid for same day pickupI asked when they would come to get it and they said no later than 1pm when I was initially told 3pmSo they charged me just to have the date changed to the next dayHad I known that, I would've done that to begin withThen I had to leave my placeI got a call from the landlord almost weeks later saying the POD was still thereSo why was