JustAnswer

I felt the site to be very deceptive. Once I asked the question, a host came up and asked further questions. I was then notified it would cost me $5 dollars to answer the question on line or I could opt to have the answer given over the phone for $29 to have it be more personal. I didn't think I needed it at the $29 level so I just paid the $5 dollars for the online answer.
Next think I know, I'm being charged $29 on my charge card. Upon calling, I'm informed it was for a 7 day trial and I should have canceled it if I didn't want to be charged and that I had been sent an email saying so. I took a photo snap of my emails and showed them I had not received any such email...nor have I since. There response was too bad.
VERY DECEPTIVE!!!!

I just tried to use the chat and it was fake. It kept saying I was being transferred to another agent when I wanted to find out more about their risk-free offer for $5. Not sure what that even means...I believe they are a sham as I could not even get a real person on chat...only a bot. And there advertising of risk-free is misleading when there's a fee and no ability for a refund if I'm unsatisfied with the service. Beware!

I paid for trial membership and cancelled promptly. I got an email confirming cancellation, and so far have not been billed additionally. What I have received is a barrage of promotional emails. I have followed the prompts to unsubscribe on four separate occasions--with no luck so far. My advice: Stay away from these folks, even the $5 trial offer. Seeing the number of complaints on Revdex.com only helps prove my case.

I ordered a trial period with this company on 05/03/2020 and had a 7 day trial. They charged my card on the 5/10/2020 and refused to reverse the charges even though I could not find any emails from them about cancelling the services as they promised when I signed up. I was also yelled at on the phone by the representative. I was mislead to believe the service was only in a local area and did not have use for anywhere else. I am totally unhappy with their customer service.

I ask for help. Paid the $5 they asked for. Never received an answer to my question. Then they proceeded to charge me $40 a month that I did not authorize. Since January I still have not been credited my $80. They are a scam.

Signed up one evening due to a problem with my F350, I received one answer which really wasn't an answer but simply a question, I canceled and am still getting answers to my post. I used the Chat forum to see if they could get them to stop sending me emails, they said a supervisor would be on, 20 minutes and still hadn't heard from anyone, except "Pearl" when I tell her I spoke with her already she disconnects.

Ok tried the chat and still "pearl" is only responding and then she drops off once she realizes its me.

It seems like a hustle in the simplest of terms.

This is a waste of money and effort. Tried to answer the emails they sent to me and got mail demons...Could not contact them back. Tried to call and was told that I had to pay another 26 dollars to try and talk with anybody. Never got call back, never got answer to questions. Tried to explAin the trouble we were having to miscommunication, but their response just lead me to believe they could not answer my question because this is just a scam.

My father contacted Just Answer back in April 2018 with a question regarding a computer virus. Evidently, he thought he was getting "free" assistance. Unfortunately, he was charged $46 per month - apparently since April 2018 for ONE QUESTION. He is in an Assisted Living Community and we figured this out after taking over his bill paying (recently). Your tactics are extremely deceptive. I attempted to cancel the membership today - will certainly NOT be paying any future charges, should the cancellation NOT be accepted. I will work with AMEX to try to get past payments refunded. Thanks - JUST ANSWER!!

THIS COMPANY IS A SCAM ARTIST. THEY SUCK YOU IN FOR A LOW MONEY QUOTE AND THAN, IN SMALL PRINT, YOU ARE CHARGED +/- $50 / MO.. THEY WOULD NOT REFUND THE MONEY, I WAS UP TO $100 BEFORE I CAUGHT IT FOR UNWANTED AND UNUSED SERVICES.

BRIAN PAUL
5/8/20

Just Answer is not fair in its business practice. I thought I was paying $5 for a legal question and several days later, my credit card was billed $60. When I called (Legal-ja.com) and spoke to a lady who answered the phone, she said when I posted the $5 question, I automatically signed up for a monthly membership fee of $60/month. When I explained to her that there was no such thing as a membership sign up, it was simply a legal question I asked, which said I would have to pay $5 for the question to which I did. After the question, it asked if I would like to consult with an attorney for $50 more, to which I declined. There was never anything about a membership for $60 a month. She said she cannot refund the $60 that has already been charged to my credit card, but she can cancel the membership and no future billing will be made to my credit account. From my reading of the reviews, I found that there are so many other people who got lured into the membership not knowing about it just as I did. I think Revdex.com should investigate this company and put them out of business for lure customers to unknowingly sign up for membership.

This is a total scam. I used the just answer to try and get my computer repaired, The tech did absolutely nothing. Here is the messages I sent with no response and they charged me $39.00 for nothing:
Questions about using our site? I'm here to help!
I just had a terrible experience with a tech, Van Hilton M. he had me order remote control and did nothing. he tried one thing that I had already done. I would like a refund of my $39.00 that you charged me.
Pearl W, Assistant
I'm sorry to hear that! Can you tell me a little more about what went wrong?
What more do you want to know?
Pearl W, Assistant
I'm sorry you weren't happy with our service. Let me connect you with my supervisor, who can address your concerns.
I have already cancelled my membership but I see you have debited my account for the remote assistance that was useless.
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
I have already cancelled my membership but I see you have debited my account for the remote assistance that was useless.
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
I would like a response or I will be filing a complaint with the Revdex.com and doing all I can to discourage people from using this web site.
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
Where is the Customer Care agent???
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
What is your email address?Where is the Customer Care agent???
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
What is your email address? Where is the Customer Care agent???
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly. Never got a response!

I contacted just an answer today to get legal advice regarding a landlord-tenant issue. As advertised they are Revdex.com+ rated. Highly recommended this is stated on their site. Stating they'll answer your legal question within minutes after posting your question. I posted my question around 7:46 pm CST and it was 9:20 PM and no answer not even an attorney to match my concern. I called back and the customer care person acted as if she was stalling to help me with this problem. She kept asking about my phone number which this is what I signed up with. Then I gave her my email address. She wasn't of any help but to repeat what the last customer care said she'll do was to escalate my question. But still no answer from an attorney regarding the landlord-tenant issue I am dealing with. I paid $5 for membership trial to be treated this way. I started to this woman refund my money since they're unable to locate me an attorney plus false advertising that I'll get an answer on demand. I want the public to know how false this agency really is. But it is glad to take your money but provides no service if you don't stay on top of it yourself.

ZERO STARS. They promptly processed my credit card to collect their fee, but then abandoned me completely. I have been unable to reach them by phone, I get no responsive assistance from their Chat box - when I press for an answer to my technical question the box says that the agent has left the room. I did get a reply to an email in which they stated that customer care is their number one priority, but did nothing to address the fact that after more than 24 hours I still have nor received even the acknowledgement of my technical question.

I got charged $5.00 for service I did not receive a few days ago. I solved the problem myself and via text by iPhone informed the tech I did not require assistance and cancel my request for technical help. Now a few days I did not click on the acceptance of the service. I skipped it. I week later I was charged $46.00 for the monthly membership. I'll be calling them a demanding a refund tomorrow on Monday, May 4,2020.

Terrible! I called to find a vet to answer a question about my dogs problem. 24 hours I'm still waiting for an answer. Customer service could only escalate my problem to urgent which did nothing. I finally took my dog to a real vet. Disappointment and waste of time. I'm cancelling the service.

I agree with the other complaints. I agreed to pay $1 for an answer. They then billed me $46 a week later for a "monthly membership" that I never agreed to, do not want, and disputed via my credit card issuer. CitiBank is refunding the $46 as "deceptively charged," but I fear that these pirates will keep the money and be encouraged to keep deceiving people.

Scam artists! Slick and slimy snakes!

I paid $5 for a one week trial on 4/26. I cancelled my membership on 5/3 on the 7th day. The took $46 out of my account today!
The representative stated that the terms and conditions specify I had to cancel BEFORE the 7th day.

To me, it is really a 6 day trial.

The refused to refund my money and said I should have read it better.

I am appalled that the Revdex.com gives them accreditation. It is sickening.

The tech person ( Sheri) I got the second time I called in was 100% the best.. very knowledgeable very patient very professional. She resolved my problem without my having to call anyone in or for me to have to haul my equipment out of the office. I was very happy. I would definitely use this service again.
Thanks so much Sheri your the best!

This vet Paul that answered my question about my dog was great really would recommend him he's good

I first used Just Answer 10 years ago to get help finding an affordable, effective medication for an FIV+ feral cat with herpes keratitis. Hats off to Vet Deb for her wonderful help. I have recommended Just Answer to multiple folks needing the kind of ad hoc help you offer in the intervening years. Sometimes all you need is an educated, caring opinion, to give you a direction or assist you in
organizing your own strategy. Just Answer has been useful to me that way, and you are affordable. The attorney I spoke with yesterday was helpful & pleasant, and exactly as knowledgeable as I needed him to be. Hats off to Stephen. Nominate that man for good cop of the year.

Thank you for being there.