JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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I paid for trial membership and cancelled promptly. I got an email confirming cancellation, and so far have not been billed additionally. What I have received is a barrage of promotional emails. I have followed the prompts to unsubscribe on four separate occasions--with no luck so far. My advice: Stay away from these folks, even the $5 trial offer. Seeing the number of complaints on Revdex.com only helps prove my case.
Hello Edward,
Thank you for reaching out to JustAnswer. I'm sorry to hear you were barraged with so many emails.
On researching your account, it looks like that has been fixed now? I hope Mian-Wisal was able to help you with your printing issue.
Please let us know if we can assist with anything else.
Best,
JustAnswer Customer Care Team
I just tried to use the chat and it was fake. It kept saying I was being transferred to another agent when I wanted to find out more about their risk-free offer for $5. Not sure what that even means...I believe they are a sham as I could not even get a real person on chat...only a bot. And there advertising of risk-free is misleading when there's a fee and no ability for a refund if I'm unsatisfied with the service. Beware!
Hello Lee,
Thank you for reaching out. I apologize that you weren't able to get past our bot for more information.
You can find out how JustAnswer works here: https://www.justanswer.com/info/how-it-works and if you have any other questions, please reach out to us at [email protected].
Please let us know if we can assist with anything further.
Best,
JustAnswer Customer Care
I felt the site to be very deceptive. Once I asked the question, a host came up and asked further questions. I was then notified it would cost me $5 dollars to answer the question on line or I could opt to have the answer given over the phone for $29 to have it be more personal. I didn't think I needed it at the $29 level so I just paid the $5 dollars for the online answer.
Next think I know, I'm being charged $29 on my charge card. Upon calling, I'm informed it was for a 7 day trial and I should have canceled it if I didn't want to be charged and that I had been sent an email saying so. I took a photo snap of my emails and showed them I had not received any such email...nor have I since. There response was too bad.
VERY DECEPTIVE!!!!
Signed up one evening due to a problem with my F350, I received one answer which really wasn't an answer but simply a question, I canceled and am still getting answers to my post. I used the Chat forum to see if they could get them to stop sending me emails, they said a supervisor would be on, 20 minutes and still hadn't heard from anyone, except "Pearl" when I tell her I spoke with her already she disconnects.
Ok tried the chat and still "pearl" is only responding and then she drops off once she realizes its me.
It seems like a hustle in the simplest of terms.
Hello G,
Thank you for reaching out to JustAnswer!
I'm sorry to hear you were having problems getting in touch with a real person. Pearl is our Bot which helps us help you when we can't be there right away. It looks like someone was eventually able to help you?
If you need further help, please reach out to us at [email protected]
Best,
JustAnswer Customer Care Team
I ask for help. Paid the $5 they asked for. Never received an answer to my question. Then they proceeded to charge me $40 a month that I did not authorize. Since January I still have not been credited my $80. They are a scam.
Hello G,
Thank you for your inquiry.
Please let me know the email address associated with your JustAnswer account. Once I'm able to locate your account I can offer you further assistance.
We look forward to your reply.
Best regards,
JustAnswer Customer Care
[email protected]
I ordered a trial period with this company on 05/03/2020 and had a 7 day trial. They charged my card on the 5/10/2020 and refused to reverse the charges even though I could not find any emails from them about cancelling the services as they promised when I signed up. I was also yelled at on the phone by the representative. I was mislead to believe the service was only in a local area and did not have use for anywhere else. I am totally unhappy with their customer service.
Hello Cheri,
Thank you for reaching out to JustAnswer. I'm very sorry to hear that you had this experience.
I can certainly understand your concern and your frustration over your charges and why you would be requesting a refund, however, I must remind you that you are not eligible for a refund.
We are very upfront to new visitors when they visit our site regarding the $5 charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
I can reassure you that we’ve taken action to cancel your membership preventing any charges from occurring in the future. I will also address your treatment with the proper managers.
Should you have any other questions for us regarding JustAnswer and how our service works, you are welcome to reach out to our Customer Support Team anytime, and we’ll be glad to help.
Best,
JustAnswer Customer Care
[email protected]
My father contacted Just Answer back in April 2018 with a question regarding a computer virus. Evidently, he thought he was getting "free" assistance. Unfortunately, he was charged $46 per month - apparently since April 2018 for ONE QUESTION. He is in an Assisted Living Community and we figured this out after taking over his bill paying (recently). Your tactics are extremely deceptive. I attempted to cancel the membership today - will certainly NOT be paying any future charges, should the cancellation NOT be accepted. I will work with AMEX to try to get past payments refunded. Thanks - JUST ANSWER!!
Hello Will,
We're sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question. This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms. An Expert responded to your question which is why you received a charge for the balance due, however, the Expert isn't paid unless you’re satisfied with the help received and rate the service accordingly. That is what the phrase, ""you don't pay unless satisfied"" refers to. An overview of this process can be found on the How It Works page here: http://ww2.justanswer.com/how-justanswer-works
That said, we'd need the email your father used to sign up for JustAnswer. Please reach out to us privately at [email protected] . Alternatively, you can reach out to our Help Center at https://www.justanswer.com/help/contact-us . Thanks! Best regards, JustAnswer Customer Care Team
This is a waste of money and effort. Tried to answer the emails they sent to me and got mail demons...Could not contact them back. Tried to call and was told that I had to pay another 26 dollars to try and talk with anybody. Never got call back, never got answer to questions. Tried to explAin the trouble we were having to miscommunication, but their response just lead me to believe they could not answer my question because this is just a scam.
Hello S,
Thank you for reaching out to JustAnswer.
I'm sorry to hear you had problems trying to reach us. I was able to find your account and it looks like this has been taken care of finally?
Please let us know if we can assist with anything further.
Best,
JustAnswer Customer Care Team
[email protected]
THIS COMPANY IS A SCAM ARTIST. THEY SUCK YOU IN FOR A LOW MONEY QUOTE AND THAN, IN SMALL PRINT, YOU ARE CHARGED +/- $50 / MO.. THEY WOULD NOT REFUND THE MONEY, I WAS UP TO $100 BEFORE I CAUGHT IT FOR UNWANTED AND UNUSED SERVICES.
BRIAN PAUL
5/8/20
Just Answer is not fair in its business practice. I thought I was paying $5 for a legal question and several days later, my credit card was billed $60. When I called (Legal-ja.com) and spoke to a lady who answered the phone, she said when I posted the $5 question, I automatically signed up for a monthly membership fee of $60/month. When I explained to her that there was no such thing as a membership sign up, it was simply a legal question I asked, which said I would have to pay $5 for the question to which I did. After the question, it asked if I would like to consult with an attorney for $50 more, to which I declined. There was never anything about a membership for $60 a month. She said she cannot refund the $60 that has already been charged to my credit card, but she can cancel the membership and no future billing will be made to my credit account. From my reading of the reviews, I found that there are so many other people who got lured into the membership not knowing about it just as I did. I think Revdex.com should investigate this company and put them out of business for lure customers to unknowingly sign up for membership.
Hello Lao,
Thank you for reaching out to JustAnswer. I apologize for any confusion on our part.
We are very upfront about our membership and you should have seen a page like this when you signed up to ask your Employment Law question: https://i.imgur.com/5GVF7cO.png I have verified that your membership has been cancelled and I will reach out to Customer Service about your billing concerns. Please let us know if we can help with anything further.
Best,
JustAnswer Customer Care
I contacted just an answer today to get legal advice regarding a landlord-tenant issue. As advertised they are Revdex.com+ rated. Highly recommended this is stated on their site. Stating they'll answer your legal question within minutes after posting your question. I posted my question around 7:46 pm CST and it was 9:20 PM and no answer not even an attorney to match my concern. I called back and the customer care person acted as if she was stalling to help me with this problem. She kept asking about my phone number which this is what I signed up with. Then I gave her my email address. She wasn't of any help but to repeat what the last customer care said she'll do was to escalate my question. But still no answer from an attorney regarding the landlord-tenant issue I am dealing with. I paid $5 for membership trial to be treated this way. I started to this woman refund my money since they're unable to locate me an attorney plus false advertising that I'll get an answer on demand. I want the public to know how false this agency really is. But it is glad to take your money but provides no service if you don't stay on top of it yourself.
Hello Cherise,
Thank you for reaching out to JustAnswer. I apologize for any confusion on our part.
Unfortunately, the Experts on the site are not employees and they help the customers when they can. With the pandemic going on, we are getting a large increase in questions and temporarily, the Experts aren't able to get to all the questions as soon as we'd like. I hope you can get an answer to your Landlord-Tenant question soon. If we can further assist you, please let us know.
Best,
JustAnswer Customer Care Team
This is a total scam. I used the just answer to try and get my computer repaired, The tech did absolutely nothing. Here is the messages I sent with no response and they charged me $39.00 for nothing:
Questions about using our site? I'm here to help!
I just had a terrible experience with a tech, Van Hilton M. he had me order remote control and did nothing. he tried one thing that I had already done. I would like a refund of my $39.00 that you charged me.
Pearl W, Assistant
I'm sorry to hear that! Can you tell me a little more about what went wrong?
What more do you want to know?
Pearl W, Assistant
I'm sorry you weren't happy with our service. Let me connect you with my supervisor, who can address your concerns.
I have already cancelled my membership but I see you have debited my account for the remote assistance that was useless.
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
I have already cancelled my membership but I see you have debited my account for the remote assistance that was useless.
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
I would like a response or I will be filing a complaint with the Revdex.com and doing all I can to discourage people from using this web site.
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
Where is the Customer Care agent???
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
What is your email address?Where is the Customer Care agent???
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly.
What is your email address? Where is the Customer Care agent???
Pearl W, Assistant
Pearl has left the room. A Customer Care agent will be with you shortly. Never got a response!
Hello Sharon,
Thank you for reaching out. I apologize for any frustrations we have caused.
It looks like you met our bot, Pearl Wilson. It is a program to help us reach all the customers but as you can imagine, the pandemic has created quite an influx of questions to our site. The teams are not able to get to everyone as quickly as they used to but we are trying. It looks like your membership has been turned off and you were able to get the refund for the premium service. Please let us know if we can help with anything else today.
Best,
JustAnswer Customer Care Team
ZERO STARS. They promptly processed my credit card to collect their fee, but then abandoned me completely. I have been unable to reach them by phone, I get no responsive assistance from their Chat box - when I press for an answer to my technical question the box says that the agent has left the room. I did get a reply to an email in which they stated that customer care is their number one priority, but did nothing to address the fact that after more than 24 hours I still have nor received even the acknowledgement of my technical question.
Hello Doug,
Thank you for reaching out to JustAnswer. I'm sorry that we weren't able to help you with your appliance question. I hope you were able to find the help you needed. Unfortunately, with the pandemic happening, our Experts have not been able to get to all the questions coming into the site like they used to but they do try hard to get to everyone. Please let me know if we can assist you with anything further.
Best,
JustAnswer Customer Care
I agree with the other complaints. I agreed to pay $1 for an answer. They then billed me $46 a week later for a "monthly membership" that I never agreed to, do not want, and disputed via my credit card issuer. CitiBank is refunding the $46 as "deceptively charged," but I fear that these pirates will keep the money and be encouraged to keep deceiving people.
Terrible! I called to find a vet to answer a question about my dogs problem. 24 hours I'm still waiting for an answer. Customer service could only escalate my problem to urgent which did nothing. I finally took my dog to a real vet. Disappointment and waste of time. I'm cancelling the service.
Hello James,
Thank you for reaching out to JustAnswer. I'm so sorry that we weren't able to help you with Lottie. The Experts have been very busy with all the questions coming in since we've been hit with the pandemic and I'm glad you were able to find the help you needed. Your membership has been cancelled and I hope you might give us another try. Please let me know if I can assist you with anything else today.
Best,
JustAnswer Customer Care Team
I got charged $5.00 for service I did not receive a few days ago. I solved the problem myself and via text by iPhone informed the tech I did not require assistance and cancel my request for technical help. Now a few days I did not click on the acceptance of the service. I skipped it. I week later I was charged $46.00 for the monthly membership. I'll be calling them a demanding a refund tomorrow on Monday, May 4,2020.
Hello,
Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced. Unfortunately, there is not enough information in your review to pull up your account.
At your earliest convenience, please reply to me here with the email address that you used to register your account, the Order number for your recent question, or, reach out to our Customer Care team so that we can properly assist you in resolving any open concerns.
We can be reached by phone or email from the Help Center at https://www.justanswer.com/help/contact-us or you can contact us directly at [email protected]. Be sure to ask for our admin team and reference your Revdex.com review.
We look forward to hearing from you and would like to do our best to earn a 5 star rating from you.
Best regards,
The JustAnswer Customer Care Team
Scam artists! Slick and slimy snakes!
I paid $5 for a one week trial on 4/26. I cancelled my membership on 5/3 on the 7th day. The took $46 out of my account today!
The representative stated that the terms and conditions specify I had to cancel BEFORE the 7th day.
To me, it is really a 6 day trial.
The refused to refund my money and said I should have read it better.
I am appalled that the Revdex.com gives them accreditation. It is sickening.
Hello Jennifer,
Thank you for reaching out.
It looks like you accepted a free trial of our membership program. At the end of the trial, the membership bills automatically to avoid disruptions in service. It is evident that you did not intend to continue with the membership after the trial ended, so as a courtesy I have refunded all of your membership charges. I have turned the membership billing off and you will not receive any further recurring charges.
The recent charge made to your card has been canceled. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
We look forward to your reply and hope that we have resolved your concerns.
asked ONE question online for $5.00 about our hot water. I am a full time caregiver for my husband (palliative care at home, stage 4) and 89 yr old mother(dementia/alzheimers). I am the full time, live in PSW, nurse, cook, housekeeper, repairman, cleaner etc for two people . I explained all of this to JUST ANSWER who charged me $280 (7 x $40 membership fees) unknown to me. I called to ask that they remove the $280 fee (no one is working or bringing in income) which I was not aware of. They have agreed to cancel the membership , which I was NOT aware of when I asked ONE question (Sept 2019) and which I was given an incorrect answer. It was not explained to me, nor did I see anything when asking my ONE question that would advise that there would be a regular membership fee...$280 for a $5. question which was not correct. JUST ANSWER offered to give a $160. Credit only (supvervisor that goes by DIFFERENT names). She advised they CANNOT give refunds for memberships fees unless done in 7 days???? How would I do that when I wasn't told of membership fees? I never would have asked a question if I had know. For $5. though, I took my chances. Please advise this company to CLEARLY STATE THAT IF ONE QUESTION IS ASKED FOR $5. THEY WILL BE TIED TO A $40/MONTH CHARGE FOR MEMBERSHIP!!!! This is NOT right and people like myself are being ripped off. This is not a FAIR price to ask a senior looking after seniors.
Hello Gina,Thanks for reaching out to us about this. We're sorry for what you've experienced.We've reached out to you privately to resolve your issue. Please let us know if we can assist you further.Regards,The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because: They advised that they charged me 7 months x $40 for a $5.00 one time question. Nowhere did I know that they would charge a membership fee...from what I have learned, they charge anywhere from $16 to $46 /month and no one knows when they ask their question . It took me a while to even agree to pay $5.00...I am always so careful not to get caught up in hidden charges. I have not asked any further questions, so, ONE question $5.00. I think this company should make it CLEAR to all how they work! I was researching diy fixes for a tankless hot water error code and their site popped up on its own. They should be ashamed of how they rope people in, then charge whatever they want without being transparent about their 'ongoing fees' which I cannot afford and should not have to pay. I am a full time caregiver for my husband (stage 4 cancer) and my 89 yr old mother. I am not paid and this is a 24/7 job which is why I try to fix everything I possibly can on my own. I believe that a full membership credit should be credited back to my account. If necessary, I will agree to pay $40 which will cover ONE MONTH for my ONE QUESTION, the answer provided was not even correct.
Sincerely,
G*** M
Hello G,
Thank you for your response.
I apologize if you felt deceived but we are very up front with our customers as they sign up for a free trial. You see this page as you are in the process of signing up: https://i.imgur.com/5GVF7cO.png It states that you will be billed for a monthly fee which starts automatically so you avoid any disruptions in service.
I'm sorry to hear that you didn't get an answer that you needed. There should also be a link towards the bottom of your screen that lets you request a new Expert to help you or you could always request a second opinion.
We look forward to your reply and hope that we have resolved your concerns.Regards,The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because: IF I KNEW I WOULD BE CHARGED $40/MONTH, THERE IS NO WAY I WOULD HAVE ACCEPTED THIS. I NEVER WOULD HAVE ASKED A QUESTION!!!!
Sincerely,
G*** M
I called to ask a question and they sent a $1.00 charge for 1 week. The information went to my junk mail back on 8/27/2019.
They have been billing me $40.00 a month since 8/19 until 4/30/2020. They can see that I have not used there service yet they cant refund any portion of the $540.00 that I have been charged.
This company is a ripoff it should not be allowed to continue and they should send messages or call customer notifying them of their gimmick charges because they cant earn money without their deceptive practices.
Hello G,
Thanks for reaching out to us about this. We're sorry for what you've experienced.
We've reached out to you privately to resolve your issue. Please let us know if we can assist you further.
Regards,
The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because:
Although this company feels refunding $40.00 even though they have charged me $540.00 without doing one thing to earn that money other than I made the dumb mistake of think they were an ethical and honest.
*** PLEASE UNDERSTAND THIS UNETHICAL UNDERHAND COMPANY THINKS THIS FRAUDULENT CRIMINAL BEHAVIOR IS OKAY FOR A BUSINESS MODEL
PLEASE allow me to give the Revdex.com an example of what is playing out all over the US right now.
Some innocent unsuspecting Mom or Father goes online and ask one question and gives there credit card to be charged $1.00.
They get sick and the receipt goes to junk mail. Virus or not that individual will not see this charge. They need hospitalization so they never get back to that computer this company believes its okay to charge and never give another monthly notice of any kind. What if the person dies, this company still believes its is okay for them to continue to bill that credit card until someone realize this is a bad charge not to mentioned a fraudulent and deceitful way to deal with anyone. Let say the person has been dead for 2 years and billed $960.00. This company feels that they can bill the dead or anyone even if they have not provide any service and that's fraud and morally wrong on so many levels. In the above scenario a refund if requesting would not be given by this company.
Any ethical business that do not need to use trickery and deception to hood wink customers would check there records see that no services have been render and give a refund. I know this sound simple to an honest business man. This company can't do that because they are dishonest and feel that the are protected in their thievery enterprise. I lived in California and its one of the most progressive states in America these dishonest business practices should be stop immediately and made to adhere to a code of ethics. You can't charge people to do nothing it not fair its dishonest and a deceitful business model.
Sincerely,
G*** A
Hello G,Thank you for reaching out.
We apologize if you felt deceived but we are very up front with our customers when they sign up for a free trial. When you accepted a free trial of our membership program, the membership bills automatically to avoid disruptions in service. You see this page as you're signing up for the trial: https://i.imgur.com/5GVF7cO.png We look forward to your reply and hope that we have resolved your concerns.Regards,The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because:
Your company is assuming perfection and your not. Your company is assuming that your email will never go to any ones junk mail or spam which tells me you are incapable of fairness, or clueless or just don't understand what it means to be ethical.
Revdex.com, would someone please give this clueless organization that in the real world some emails go to spam or junk. So you expect me and the powers that be at the Revdex.com to believe that your emails never go to spam or junk folder. Respectfully, if this were true you would notify people every month and I suspect the reason you don't is you know if you did you would not have revenue because the only way you can have a customer is through your deceitful practices.
Do you really believe that anyone thinks that your company is doing the right thing during this pandemic?
Okay, how many other people did you bill this month and you let them know you billed them? Do you think that your company can survive being so dishonest?
Do you really expect me to believe I'm the only person you hoodwinked?
The truth is your company do not have a clue how to really make sure you gain and keep a client because you are actually afraid to contact them after your first email?
Please tell me that's not true?
And I suspect if that were true you could look at your records and see that I have never asked you but one question?
However, that is not possible since you operated under the disguise of being a legitimate business and I say their is nothing about your dishonest practices that is remotely legitimize with the way you operate. A fair and reputable company would sent out a bill and not be afraid like you? Do you think that its okay to deceive, cheat and steal as long as your not caught?
Sincerely,
G*** A
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