JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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This was my first experience with this company. Wow, not what I expected; it's a Great service! The Tech, (Tyler) explained everything clearly and was very knowledgeable in the product, helping me navigate next steps with my appliance. I learned a lot! I will be back!
Very helpful & patient. Don't know what Mr. Lui did, but he did it! Thank you sir. I really was ready to smash that laptop.
Their response was very effective and precise, thank you for your professionalism
So helpful. Rusty sure knew the information I asked him about.
How can I thank JustAnswer enough? LinkedIn doesn't have any "live" help desk and after 3 days of trying to resolve an issue they caused, I reached out to JustAnswer. They were able to help me remotely (AWESOME CUSTOMER SERVICE). Can't say enough good things about the service.
I had a simple question but didn't know where to go for the answer. They helped me get my answer in a matter of minutes. Great customer service !
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I called to ask a question and they sent a $1.00 charge for 1 week. The information went to my junk mail back on 8/27/2019.
They have been billing me $40.00 a month since 8/19 until 4/30/2020. They can see that I have not used there service yet they cant refund any portion of the $540.00 that I have been charged.
This company is a ripoff it should not be allowed to continue and they should send messages or call customer notifying them of their gimmick charges because they cant earn money without their deceptive practices.
Hello G,
Thanks for reaching out to us about this. We're sorry for what you've experienced.
We've reached out to you privately to resolve your issue. Please let us know if we can assist you further.
Regards,
The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because:
Although this company feels refunding $40.00 even though they have charged me $540.00 without doing one thing to earn that money other than I made the dumb mistake of think they were an ethical and honest.
*** PLEASE UNDERSTAND THIS UNETHICAL UNDERHAND COMPANY THINKS THIS FRAUDULENT CRIMINAL BEHAVIOR IS OKAY FOR A BUSINESS MODEL
PLEASE allow me to give the Revdex.com an example of what is playing out all over the US right now.
Some innocent unsuspecting Mom or Father goes online and ask one question and gives there credit card to be charged $1.00.
They get sick and the receipt goes to junk mail. Virus or not that individual will not see this charge. They need hospitalization so they never get back to that computer this company believes its okay to charge and never give another monthly notice of any kind. What if the person dies, this company still believes its is okay for them to continue to bill that credit card until someone realize this is a bad charge not to mentioned a fraudulent and deceitful way to deal with anyone. Let say the person has been dead for 2 years and billed $960.00. This company feels that they can bill the dead or anyone even if they have not provide any service and that's fraud and morally wrong on so many levels. In the above scenario a refund if requesting would not be given by this company.
Any ethical business that do not need to use trickery and deception to hood wink customers would check there records see that no services have been render and give a refund. I know this sound simple to an honest business man. This company can't do that because they are dishonest and feel that the are protected in their thievery enterprise. I lived in California and its one of the most progressive states in America these dishonest business practices should be stop immediately and made to adhere to a code of ethics. You can't charge people to do nothing it not fair its dishonest and a deceitful business model.
Sincerely,
G*** A
Hello G,Thank you for reaching out.
We apologize if you felt deceived but we are very up front with our customers when they sign up for a free trial. When you accepted a free trial of our membership program, the membership bills automatically to avoid disruptions in service. You see this page as you're signing up for the trial: https://i.imgur.com/5GVF7cO.png We look forward to your reply and hope that we have resolved your concerns.Regards,The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because:
Your company is assuming perfection and your not. Your company is assuming that your email will never go to any ones junk mail or spam which tells me you are incapable of fairness, or clueless or just don't understand what it means to be ethical.
Revdex.com, would someone please give this clueless organization that in the real world some emails go to spam or junk. So you expect me and the powers that be at the Revdex.com to believe that your emails never go to spam or junk folder. Respectfully, if this were true you would notify people every month and I suspect the reason you don't is you know if you did you would not have revenue because the only way you can have a customer is through your deceitful practices.
Do you really believe that anyone thinks that your company is doing the right thing during this pandemic?
Okay, how many other people did you bill this month and you let them know you billed them? Do you think that your company can survive being so dishonest?
Do you really expect me to believe I'm the only person you hoodwinked?
The truth is your company do not have a clue how to really make sure you gain and keep a client because you are actually afraid to contact them after your first email?
Please tell me that's not true?
And I suspect if that were true you could look at your records and see that I have never asked you but one question?
However, that is not possible since you operated under the disguise of being a legitimate business and I say their is nothing about your dishonest practices that is remotely legitimize with the way you operate. A fair and reputable company would sent out a bill and not be afraid like you? Do you think that its okay to deceive, cheat and steal as long as your not caught?
Sincerely,
G*** A
asked ONE question online for $5.00 about our hot water. I am a full time caregiver for my husband (palliative care at home, stage 4) and 89 yr old mother(dementia/alzheimers). I am the full time, live in PSW, nurse, cook, housekeeper, repairman, cleaner etc for two people . I explained all of this to JUST ANSWER who charged me $280 (7 x $40 membership fees) unknown to me. I called to ask that they remove the $280 fee (no one is working or bringing in income) which I was not aware of. They have agreed to cancel the membership , which I was NOT aware of when I asked ONE question (Sept 2019) and which I was given an incorrect answer. It was not explained to me, nor did I see anything when asking my ONE question that would advise that there would be a regular membership fee...$280 for a $5. question which was not correct. JUST ANSWER offered to give a $160. Credit only (supvervisor that goes by DIFFERENT names). She advised they CANNOT give refunds for memberships fees unless done in 7 days???? How would I do that when I wasn't told of membership fees? I never would have asked a question if I had know. For $5. though, I took my chances. Please advise this company to CLEARLY STATE THAT IF ONE QUESTION IS ASKED FOR $5. THEY WILL BE TIED TO A $40/MONTH CHARGE FOR MEMBERSHIP!!!! This is NOT right and people like myself are being ripped off. This is not a FAIR price to ask a senior looking after seniors.
Hello Gina,Thanks for reaching out to us about this. We're sorry for what you've experienced.We've reached out to you privately to resolve your issue. Please let us know if we can assist you further.Regards,The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because: They advised that they charged me 7 months x $40 for a $5.00 one time question. Nowhere did I know that they would charge a membership fee...from what I have learned, they charge anywhere from $16 to $46 /month and no one knows when they ask their question . It took me a while to even agree to pay $5.00...I am always so careful not to get caught up in hidden charges. I have not asked any further questions, so, ONE question $5.00. I think this company should make it CLEAR to all how they work! I was researching diy fixes for a tankless hot water error code and their site popped up on its own. They should be ashamed of how they rope people in, then charge whatever they want without being transparent about their 'ongoing fees' which I cannot afford and should not have to pay. I am a full time caregiver for my husband (stage 4 cancer) and my 89 yr old mother. I am not paid and this is a 24/7 job which is why I try to fix everything I possibly can on my own. I believe that a full membership credit should be credited back to my account. If necessary, I will agree to pay $40 which will cover ONE MONTH for my ONE QUESTION, the answer provided was not even correct.
Sincerely,
G*** M
Hello G,
Thank you for your response.
I apologize if you felt deceived but we are very up front with our customers as they sign up for a free trial. You see this page as you are in the process of signing up: https://i.imgur.com/5GVF7cO.png It states that you will be billed for a monthly fee which starts automatically so you avoid any disruptions in service.
I'm sorry to hear that you didn't get an answer that you needed. There should also be a link towards the bottom of your screen that lets you request a new Expert to help you or you could always request a second opinion.
We look forward to your reply and hope that we have resolved your concerns.Regards,The JustAnswer Customer Care Team
Complaint: 14***
I am rejecting this response because: IF I KNEW I WOULD BE CHARGED $40/MONTH, THERE IS NO WAY I WOULD HAVE ACCEPTED THIS. I NEVER WOULD HAVE ASKED A QUESTION!!!!
Sincerely,
G*** M
My Expert on the CHAT LINE was Tamar D. He was polite, responsive and knowledgeable.
Although we did not determine my (electric motor) problem, it was not from lack of trying. All he could respond to was information I provided. For $5, I believe it was money well spent.
I had some Noritake China that I wanted dated and valued. They did this in 10 minutes. Excellent!
So awesome. Thank you for taking out the time to give me insight.
Really cool service! It’s nice to know there is a super inexpensive service out there to ask a doc. The only thing I would change is change it to a pay for service model rather than a monthly fee model. I would rather pay $29 or a little less for one use rather than monthly because I know I won’t use it monthly. Thank you though for having this option!
Excellent way for an hobbyist mechanic to add experience to any project. I reccomend this highly for first time do it yourself work.
Lovely doctor! Was nice to know that in lockdown we could still get advice.
I was very please with this service!
Their quick response was great.
Sunny
The tax expert who finally provided answers to my questions was very helpful and thorough, and we are on track for solving the problem we are having. She understood the problem perfectly.
My only concern was it took multiple phone calls to Just Answer Customer Service before we finally connected with the tax expert who provided our answer. It was nearly a week from the date when I signed up for the trial and submitted my question, and it got to the point where I feared I was not going to get an answer because the expert was too busy or hadn't been matched with me. I would have expected a somewhat faster response, and was going to have to cancel if I didn't get the response within the 7 day trial period and had to pay $50 before I got any information back. That would have been a big disappointment but the expert came through on Day 6.
All in all I am now satisfied and have decided to continue with the service on a monthly basis at least for the time being (or until we file our 2019 tax return). Thank you, Rachel.
Immediate service. Great advice. Easy procedure. Value for money. Will definitely use again.
Great automotive advice that was easy to follow. They answered my follow up questions as well. The whole process was sped up with text messages as well as emails.
It was a relief to talk to a lawyer concerning our problem. It gave us peace about moving forward. Thank you.