JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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Just Answer has been deducting through Visa $66.00 per month from my TD Bank Account claiming that I am a member. I have never joined Just Answer and don't even know who they are or how to get in touch with them. I have never inserted my Visa number online.
Hello P,
Thank you for reaching out and I apologize for any frustrations we have caused.
I found an account and it looks like you asked a question last November about your computer being hacked? We can certainly understand any concern you have with regards to your charges, and we’d like to take a little time to explain things for you. After reviewing your account, it would appear that you had signed up to participate in our 7-Day Free Trial. When the trial concluded on (Expected first payment date), and in order to prevent interruption to your service, your account was billed for a membership.
It is evident that you did not intend to continue with the membership after the trial ended, so as a courtesy I have refunded all of your membership charges. I have turned the membership billing off and you will not receive any further recurring charges.I have issued a refund for five membership payments of $66.00 each. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.Again, please accept our apologies for any inconvenience this may have caused. I hope that I've been able to resolve this issue to your satisfaction.
Regards,The JustAnswer Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14***, and find that this resolution is satisfactory to me.
Sincerely,
P*** L G
$5 dollar give it a try is just a bait and switch. I was unaware that I would be signed up for a monthly $37 charge. I see other suckers have paid $50 a month.
Hello Charles,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I received 4 months of $60 charges plus 5 fifty cent charges the first month and had never heard of this company. I called the number that was listed on my credit card account and the man I talked with wanted my phone number to check it out. He came back and said I had ask a question about something about a 1960 gold trim something (the phone call was a bad connection and I only heard part of the explanation). I have no Idea what he was talking about because I would nave not ask that question because I have nothing that is a 1960 anything that is gold trim. I don't know how they came up with my phone number or credit card number. They did cancel my membership but would not refund my money. Beware of this company!!!!
Hello Melba,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site. it does appear that you had opened an account and posted an Antiques Appraisal question to the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Predatory company. Offer a service for $1, then charge more later for a "membership" that you didn't authorize. Service and question was answered...business practices get an "F" do not do business with these guys !!
I recently discovered a recurring charge to my business credit card of $46/mo for over a year from Just Answer. Since I had not authorized this charge, I contacted them. They claimed that I asked a question regarding use of Microsoft Office 365 for mail merge. This is preposterous given that I am very knowledgeable on using that software for the purpose they claim I contacted them for. Moreover, the subsequent monthly $46 bill was for a "service" that can be readily obtained for free using Google, Reddit, Microsoft. I did not access this "service" for the entire year.
Hello Dr. S,
Thank you for reaching out to JustAnswer.
In looking at your account, we have communicated with you regarding your inquiry a few times this week.
If you do need to speak to the Legal department, you can do so by mail at the below contact address:LegalPO Box 29045San Francisco, CA 94129-0045Please contact us if there is anything else we can help you with.
Complaint: 14***
I am rejecting this response because: This is a customer service issue. I should not need to work through your legal department to handle a customer service issue. If your legal department wishes to weigh in with evidence regarding your company's apparent fraudulent receipt of my credit card information and subsequent charging of my credit card then please feel free to. Again I ask, how did you obtain my credit card information? I am owed the remaining $503 dollars taken from me after your token refund of 3 of the 14 months charged.
Sincerely,
P*** S
Hello Dr. S,Thank you for your reply.
Once again, for any payment authorizations JustAnswer requires the security code from your credit card in order to ensure that the person authorizing the transaction is the physical card holder.
As our terms of service state, membership payments are not refundable, but as a courtesy to you, we refunded the three most recent membership payments for you.If you do need to speak to the Legal department, you can do so by mail at the below contact address:LegalPO Box 29045San Francisco, CA 94129-0045
Complaint: 14***
I am rejecting this response because: I did not authorize this use of my credit card.
Sincerely,
P*** S
Hello Dr. S,
Thank you for reaching out to us about this. We apologize for any frustration. Unfortunately we've issued the maximum number of refunds that we can issue for the account.Please reach out to us if you need any further assistance.Regards,JustAnswer Customer Care
Complaint: 14***
I am rejecting this response because: this response is based on a business policy rather than customer service. My card was fraudulently charged by your company and you owe me a full refund. I did not authorize your use of my card.
Sincerely,
P*** S
FRAUD ALERT!!!! I requested a $5 answer, which I never got, then they started charging me $34 month recurring. I’ve had to cancel my debit card and get a new one twice now! F
k these poaching sheisters!! There should be a class action lawsuit. I am so sick of corporate tech greed and theft!!!
Hello Rachelle,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that you did receive a reply to the question about your Volvo, however it does not appear that you logged back in to view the response from the Mechanic. At this time, your membership is turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I am being charged every month for a service I never agreed too. Your phone listed on my Visa
Bill is a non working phone number.
Another number I tried is also non working. This is nothing but a scam.
Hello Cynthia,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I seemingly was directed to this website by a site next to an Apple website where I was attempting log on and did not remember that my password was the same for the two Apps.
I signed on to this website and saw that I would be charged a completely refundable $1 for asking for help. So I chatted and got the answer: Same pass word. Today, just two days later I was a charge for $46. This is not acceptable and is a bait and switch tactic
Hello Richard,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site. it sounds like you may have navigated to our site by mistake.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account, along with the initial deposit, have been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I just left it decent message and somehow it's disappeared from their board but refer a friend student a I w I'm sorry I can't remember up there mentioned about the keeping an eye on his credit card that's obviously with this company is I was on KitchenAid website looking for a technical question answered entered into their search support and all the sudden I'm chatting with somebody giving me the opportunity to answer my question I give her the answer that she's asking me in three questions down the conversation so I realize I'm talking to a computer-generated system and next thing I know I'm looking at a bill to pay to get my answer that's if I don't care if it's a that's a scamming business that wasn't a real person there was no documentation in the interim that said you are going to be charged for this technical support if you don't want to be charged please contact during business hours Monday through Friday except for like normal businesses are know how they got linked and gets pushed over into your web pages that you're looking at I don't know but the Revdex.com needs to review that A+ rating definitely another company outfits can the cooked people on Miss LEDs adios
Hello Paul,
Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced. Unfortunately there is not enough information in your review to pull up your account.
At your earliest convenience, please reach out to our Customer Care team from the Contact US page on the website and we're happy to help resolve any outstanding issues.
Regards,
JustAnswer Customer Care
I have never felt so mistreated in my entire life by someone who claims to be a professional. I contacted this company to see if they had financial advice they could help me out with. So I signed up with the company, put in my original question with all of the facts that I had done so far to help out with my situation, basically making this my last resort. My husband & I are trying to adopt, and it is EXTREMELY difficult on all aspects. We got married a year early to start the process sooner than later, because we are getting older and would like to start a family now. Oh, and we have been trying now for almost a year! Dr. Finoa Chen was the CPA that decided to reply back. She immediately wanted a rating on her services???? All she said was save money....well no duh! We all know that, I'm asking advice from you to see if we can maybe get a loan from some company that we just didn't know about! Then she asked how much debt are we in from the wedding? Well, we're not because we just had a judge meet us and marry us in a little secret garden for $75. She replied with "Well, I'm going to opt out because if you can't afford a wedding, how are you going to afford adoption?!" I told her we were trying to speed up the process by getting married now, rather than in a year (which is already paid for). I then explain to her that I feel like she is judging me, and how I feel like a piece of garbage for asking advice. She than replies with that she isn't judging, but this is a reality check?! WHAT A PIECE OF WORK YOU ARE CHEN! YOU SHOULD BE ASHAMED OF YOURSELF!
all this company did was scam me ..I paid and got no reply...
I got my answer but they apparently give you a 7 day free trail membership. If you do not call and cancel it they will charge the monthly membership fee. In my case it was $28. Apparently this is buried in the fine print. Not clear at all. Very deceptive. I called and tried to get a refund and it was refused. A $5 answer cost me $33. I DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE!
I paid for the trial of $5 and spoke with lawyer who gave great answer. Then I noticed my charge card was charged $46 for monthly membership which I did not order. With all I had on my mind with the coronavirus I overlooked cancelling within 7 days. I complained several times to them about the $46 charge & they refused to refund because I didn't call to cancel after the trial period. Then while emailing my credit card & Just Answer I notice another $46 charge on my credit card stateme I told them to refund that & they said they can't cancel a charge but feel free to ask questions till May 2.
Customer service refused to cancel the $60 membership charge even though I cancelled on the 5th day of the 7 day free trial and had only wanted to get one question answered for $5. Sneaky subscription companies like this are immoral.
The answer to my question was crap too.
I feel very deceived - I paid for a ONE TIME ONLY service, and have just discovered multiple charges on my account for a membership. There were never any notifications of any kind about my membership starting. I’m sure that somewhere, in the deep dark corners of the initial charges, a “membership agreement” was hiding. JustAnswer - despite the popularity of this business model, it is truly deceptive. You have the opportunity to be better than that. Be open and honest, with CLEAR communications about your services, and you will be better off.
This company is very rude....I did not want a membership and They took it out of my bank...I called them and tried to chat with them and the rep's were rude and would send me to a supervisor. I am quarantined at home and I need my money refunded.
Hello Vicky,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Scam, I signed up for a trial for 5$ There so called professionals were unable to provide information needed. Upon signing for trial period statement that they would email prior to billing the 60$ membership fee, this never happened! I called they stated sorry to late and they stated they sent email which I never received. Wish I would have read all of these complaints on this Revdex.com page first. How is it they have a A+ rating and all I see is the same complaints that I have on here?
Hello Tim,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Regarding the Legal question that you posted, it does look like the attorney answered the question and continued to respond several times to get your attention, but it does not appear that you ever logged back into the site. You can still log back in, view the response and respond to the attorney for no additional charge.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Although I only paid $1.00 to be connected to an expert, with an advertised wait time of up to ten minutes, I was very disappointed when 6+ hours latter my expert called me. If I had waited on the phone that long for the expert on programming a new phone, I would need a different expert - how to be admitted to the mental ward. What kind of business model is this? Take the money, put the customer on hold, five minutes later, if the customer has't hung up, keep the money and CANCEL THE ORDER.. Order#23195949-276.
Edward M. Silver
Very pleased. Received a response and several follow up responses within 10 minutes of asking a question
Very friendly. I asked a question and had my answer in minutes. I did a lot of research on line and could not get the information I needed. So, I gave JustAnswer a shot. Should have gone there first and saved a lot of time.