JustAnswer

I am being charged for a service I did not want. I am unemployed and the company deducted $50 from my unemployment debit card which I desperately need for food. What they have done is reprehensible. I canceled this subscription but with unscrupulous companies like this I will not be surprised if they try to charge me again next month. This company should be shut down for deceptive business practices.

I recently discovered a recurring charge to my business credit card of $46/mo for over a year from Just Answer. Since I had not authorized this charge, I contacted them. They claimed that I asked a question regarding use of Microsoft Office 365 for mail merge. This is preposterous given that I am very knowledgeable on using that software for the purpose they claim I contacted them for. Moreover, the subsequent monthly $46 bill was for a "service" that can be readily obtained for free using Google, Reddit, Microsoft. I did not access this "service" for the entire year.

Predatory company. Offer a service for $1, then charge more later for a "membership" that you didn't authorize. Service and question was answered...business practices get an "F" do not do business with these guys !!

I received 4 months of $60 charges plus 5 fifty cent charges the first month and had never heard of this company. I called the number that was listed on my credit card account and the man I talked with wanted my phone number to check it out. He came back and said I had ask a question about something about a 1960 gold trim something (the phone call was a bad connection and I only heard part of the explanation). I have no Idea what he was talking about because I would nave not ask that question because I have nothing that is a 1960 anything that is gold trim. I don't know how they came up with my phone number or credit card number. They did cancel my membership but would not refund my money. Beware of this company!!!!

$5 dollar give it a try is just a bait and switch. I was unaware that I would be signed up for a monthly $37 charge. I see other suckers have paid $50 a month.

FRAUD ALERT!!!! I requested a $5 answer, which I never got, then they started charging me $34 month recurring. I’ve had to cancel my debit card and get a new one twice now! Fk these poaching sheisters!! There should be a class action lawsuit. I am so sick of corporate tech greed and theft!!!

I have never felt so mistreated in my entire life by someone who claims to be a professional. I contacted this company to see if they had financial advice they could help me out with. So I signed up with the company, put in my original question with all of the facts that I had done so far to help out with my situation, basically making this my last resort. My husband & I are trying to adopt, and it is EXTREMELY difficult on all aspects. We got married a year early to start the process sooner than later, because we are getting older and would like to start a family now. Oh, and we have been trying now for almost a year! Dr. Finoa Chen was the CPA that decided to reply back. She immediately wanted a rating on her services???? All she said was save money....well no duh! We all know that, I'm asking advice from you to see if we can maybe get a loan from some company that we just didn't know about! Then she asked how much debt are we in from the wedding? Well, we're not because we just had a judge meet us and marry us in a little secret garden for $75. She replied with "Well, I'm going to opt out because if you can't afford a wedding, how are you going to afford adoption?!" I told her we were trying to speed up the process by getting married now, rather than in a year (which is already paid for). I then explain to her that I feel like she is judging me, and how I feel like a piece of garbage for asking advice. She than replies with that she isn't judging, but this is a reality check?! WHAT A PIECE OF WORK YOU ARE CHEN! YOU SHOULD BE ASHAMED OF YOURSELF!

I just left it decent message and somehow it's disappeared from their board but refer a friend student a I w I'm sorry I can't remember up there mentioned about the keeping an eye on his credit card that's obviously with this company is I was on KitchenAid website looking for a technical question answered entered into their search support and all the sudden I'm chatting with somebody giving me the opportunity to answer my question I give her the answer that she's asking me in three questions down the conversation so I realize I'm talking to a computer-generated system and next thing I know I'm looking at a bill to pay to get my answer that's if I don't care if it's a that's a scamming business that wasn't a real person there was no documentation in the interim that said you are going to be charged for this technical support if you don't want to be charged please contact during business hours Monday through Friday except for like normal businesses are know how they got linked and gets pushed over into your web pages that you're looking at I don't know but the Revdex.com needs to review that A+ rating definitely another company outfits can the cooked people on Miss LEDs adios

I seemingly was directed to this website by a site next to an Apple website where I was attempting log on and did not remember that my password was the same for the two Apps.

I signed on to this website and saw that I would be charged a completely refundable $1 for asking for help. So I chatted and got the answer: Same pass word. Today, just two days later I was a charge for $46. This is not acceptable and is a bait and switch tactic

I am being charged every month for a service I never agreed too. Your phone listed on my Visa
Bill is a non working phone number.
Another number I tried is also non working. This is nothing but a scam.

all this company did was scam me ..I paid and got no reply...

I paid for the trial of $5 and spoke with lawyer who gave great answer. Then I noticed my charge card was charged $46 for monthly membership which I did not order. With all I had on my mind with the coronavirus I overlooked cancelling within 7 days. I complained several times to them about the $46 charge & they refused to refund because I didn't call to cancel after the trial period. Then while emailing my credit card & Just Answer I notice another $46 charge on my credit card stateme I told them to refund that & they said they can't cancel a charge but feel free to ask questions till May 2.

I got my answer but they apparently give you a 7 day free trail membership. If you do not call and cancel it they will charge the monthly membership fee. In my case it was $28. Apparently this is buried in the fine print. Not clear at all. Very deceptive. I called and tried to get a refund and it was refused. A $5 answer cost me $33. I DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE!

Customer service refused to cancel the $60 membership charge even though I cancelled on the 5th day of the 7 day free trial and had only wanted to get one question answered for $5. Sneaky subscription companies like this are immoral.

The answer to my question was crap too.

I feel very deceived - I paid for a ONE TIME ONLY service, and have just discovered multiple charges on my account for a membership. There were never any notifications of any kind about my membership starting. I’m sure that somewhere, in the deep dark corners of the initial charges, a “membership agreement” was hiding. JustAnswer - despite the popularity of this business model, it is truly deceptive. You have the opportunity to be better than that. Be open and honest, with CLEAR communications about your services, and you will be better off.

needed some advice on this new covid 19 edd benefits plan so called just answer and got a great lawyer Dan Dufresne who cleared up the questions I had
Thank You Dan

My tv tech advisor was excellent!! Very knowledgeable, professional, and extremely patient.
Highly recommend the service and would definitely use again.

I was soo pleased! The accountants I spoke to were quick to respond & very accurate! I am soo happy..thank u so much again!

Got an answer to my question quickly, even tho’ it was after hours. Pretty much was the same as my analysis, but we’ll see if we’re right when I follow the recommendations. I’m skeptical that I would use this service enough to justify a membership. This would have to be my go to answer site which could be a difficult transition.

I felt reliable, to the point, and one that I feel I could trust. I had a deep personal problem, and I felt I was helped.