JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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www.justanswer.com
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Very friendly. I asked a question and had my answer in minutes. I did a lot of research on line and could not get the information I needed. So, I gave JustAnswer a shot. Should have gone there first and saved a lot of time.
Very pleased. Received a response and several follow up responses within 10 minutes of asking a question
Although I only paid $1.00 to be connected to an expert, with an advertised wait time of up to ten minutes, I was very disappointed when 6+ hours latter my expert called me. If I had waited on the phone that long for the expert on programming a new phone, I would need a different expert - how to be admitted to the mental ward. What kind of business model is this? Take the money, put the customer on hold, five minutes later, if the customer has't hung up, keep the money and CANCEL THE ORDER.. Order#23195949-276.
Edward M. Silver
Scam, I signed up for a trial for 5$ There so called professionals were unable to provide information needed. Upon signing for trial period statement that they would email prior to billing the 60$ membership fee, this never happened! I called they stated sorry to late and they stated they sent email which I never received. Wish I would have read all of these complaints on this Revdex.com page first. How is it they have a A+ rating and all I see is the same complaints that I have on here?
Hello Tim,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Regarding the Legal question that you posted, it does look like the attorney answered the question and continued to respond several times to get your attention, but it does not appear that you ever logged back into the site. You can still log back in, view the response and respond to the attorney for no additional charge.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
This company is very rude....I did not want a membership and They took it out of my bank...I called them and tried to chat with them and the rep's were rude and would send me to a supervisor. I am quarantined at home and I need my money refunded.
Hello Vicky,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
In looking at your account we can confirm that your membership was turned off and the most recent membership charge on the account has been refunded. You can come back at any time to post additional questions but you will be asked to post a deposit on a question by question basis moving forward.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Ulysses was such an amazing help. I had all my questuons and concerned solved and very fast. I thought I would be stressing out for days over this. But I actually slept great after I received wonderful advice. Definelty will recommend you to everyone. Thanks again.
I am extremetly grateful to the vet I chatted with this morning, her advice was good and she was pleasant to chat online with about my dog's health. Thank you for being there for me and my fur baby.
I will definitely suggest this site to anyone I know having issues. DR MIKE is awesome as well as the first dr. But mike I think was more spot on with the needs of my little girl. Thanks again
I have used Just Ask on two different occasions. One to repair the power window on my Mercedes and once to fix my broken dryer. Clear expert advise and successful repairs both times. You can save hours. Highly recommended
This is a wonderful service for people with pets. Dr. Paul Brazzell in San Francisco was very nice, compassionate and extremely helpful with our Frenchie issue here in Miami . Very much appreciated!
During this coronavirus pandemic, my 8 month old Cavapoo pooped a worm. It was gross, but I didn't want to get out of the house to visit the vet. The tele-vet was very helpful. I shared a picture of the worm, and he recognized it as a roundworm. He told me what dewormer to order from an online retailer, and it is being sent to my door. Easy, safe, and quick!
Very helpful source. I can get an answer to my questions in 5 mins.
Very satisfied with the response the speed of return answer.
During this very uncertain period of time while the world is in a pandemic crisis, my landlord is trying to make an end run around the no evictions law.
Being able to reach out for support and answers has helped me greatly.
Thank you,
Rio
The vet was professional and compassionate .He answered my questions and addressed my concerns and fears.And wanted to be updated on my dog’s progress.
Very professional and prompt. Clear instructions. Good followthrough for difficult problem.
This was very much appreciated as my cat was unexpectedly very sick and it was on a Sunday. I didn't want to NOT take him in if it was an emergency situation but I just did not know, so it was so good to talk online with a veterinarian that reassured me and that he would check back with me that evening; he did, and his advice was spot-on ... my cat has now recovered so it sure saved me a lot of money.
Knowledgeable attorney, direct answers and well under $75 and up for a consult. Good info and direction. Thanks
I agree with others that this is a scam. They charge you for an answer, which in my case was not accurate or helpful, and they sign you up for a membership never requested.
This is a total scam. Yes, they answer your question, but they also capture your credit card info and bill you forever.