JustAnswer

This is a dishonest company. I cancelled my seven-day free trial on the seventh day by e-mail. I received a return e-mail that same date acknowledging my request with an apology. They charged my credit card $46.00 for a month of service and an extra $.50 for five charitable contributions that I was never asked about and never authorized. I contacted their Customer Service and the woman I spoke with, Heidi, lied to me and tried to tell me that I cancelled my membership a day later than I had. I sent them a copy of e-mail as proof of the date of my cancellation but they still refuse to refund my money. I made my cancellation in a timely manner and they acknowledged by request.

Technically they were great in resolving my issue with a computer problem. However, elation turned to disgust when they enrolled me into a membership that I did not sign up for and began to charge me $46 a month. Calls to them failed to get my money back. They claim I agreed to fine print membership. Boo, it’s a scam in my opinion. They have my credit card number and are abusing it.

I was in a very rural part of Texas when my dog started acting extremely strange late on a Friday evening. No vets around for many miles so I found JustAnswer online and decided to give it a try. I provided credit card information and payed the fee before I could ask my question. As I waited and waited while I watched my dog act completely screwed up and wondering if maybe she was poisoned and going to die, the answer never came through. Nothing ever came through from JustAnswer. The website claimed I was 8 Minutes away from next in line but as I write this today no one has ever called me or followed up on my question. Tried to get a refund from their website via chat but it conveniently kicks me off and the "Chatters" that I'm trying to chat with hastily disappear from the chat without resolve. I contacted them via phone and they stated to me that my account had not been charged however I'm looking at my online bank statement and the $29 membership has been deducted along with the initial $5 sign up fee. I want a full refund since I've never received services from Just Answer. I strongly feel this is a scam or possible a horribly ran company, not sure which one is worse.

I had a dishwasher issue in December 2019 and corresponded with the company by their website and by text with the technician who stated for me to check my water supply into the house for low water pressure. I thought I would be charged a one time fee of five dollars as was stated on the website. I did not agree to a membership etc. By the way, the issue was not addressed. I have tried on several occasions to reach the company as my card and bank account have been charged $37.00 each month for December, January, February and March 2020. I finally was able to speak to someone today who didn't speak English well, could not find my account until I had given her the first 6 and last 4 of my credit card number and said she would cancel my account but not reimburse any monies.

To date I have been charged over $100 for basically nothing. Although I cannot speak for the technicians, this company is a complete and unadulterated rip-off and should not be used by anyone who expects service. I am a retiree and this is a sham organization.

Your site promotes answering legal questions. I asked a question and then was prompted to pay. I decided to do the trial first to see how well the site worked. I promptly paid for the trial.I was told I had to wait for a lawyer to answer the question. I waited the entire trial period and there was limited to no contact regarding my question. I contacted customer service and I have the screenshots of her telling me that I need to pay full price and ask another question. So in essence my money was collected and nothing happened. There wasn’t an attempt to answer the question. I cancelled the service to avoid automatic payment after trial period. My concern is o paid $5 and after nothing. I have the screenshot of the customer service telling me that I need to pay and wait. Rude and didn’t quite care because now they have my money and I’m sure a lot of other people’s money for a trial that they do not honor.

My dog has had diarrhea for about a month. My vet did a blood test and nothing showed up. I wanted to see if there was something else it could be rather than making another vet visit. The vet told me three things it could be so I narrowed it down to the one that my dog had all the symptoms. I notified my vet and he ordered the medicine for this. I feel like this will be the solution!

The 'experts' they use may be just what they say but mine didn't address the computer question I asked beyond a generic generalized answer and he admitted as much when I questioned him on it.
My complaint is with the business side due to their; let's call it the stealth sales techniques they used and their so far totally lack of response to my requests. If you check them thoroughly you'll find a variety of fees to induce you to 'try them that will range for $1 to $5 get an answer to a question. You be required to give them credit card information that allows them to charge your account whatever that 'trial fee' happens to be that day.
There is little to no disclaimer that your 'trial' is in any way a pathway to a full membership in X number of days and nowhere are you made aware (in any obvious nothing up our sleeves way) that if you don't cancel said membership in X days you'll be charged an additional and continuing monthly fee. In my case that continuing fee turned out to be $46 although I've read other similar complaints where the fee was over $50.
Their site also gives you several ways to 'cancel' your mystery membership and they guarantee a quick response in as little as 4 hours but the reality is much different. In my case when I learned of the additional $46 charge I went to their site and e-mailed a request for a cancellation as well as my request for am e-mailed response that acknowledged my cancellation so I'd have a record in my files. Their online e-mail doesn't give you a copy of your request so it would be difficult down the road to prove you had ever made such a request. My first cancellation request was on or soon after Feb. 7, 2020 and as of Mar. 6th I have not yet received ANY reply. I have sent another e-mail making the same request today (3/6/2020) and this time I copied the full content of that e-mail into a Word document for future reference.
So, while the information you get may or may not be 'expert' (your mileage may vary) the business model behind those experts is just close enough to being legal as it occupies that gray are close to the border you may well find yourself fighting a battle you were at first unaware you had been caught up in so proceed with your eyes open.

They are very good at scamming you out of your money. Without my authorization, I was billed $65.00 which I never authorized (you must opt out at the bottom...very tricky).
Spoke to a representative named Rena, who said the membership fee was non-refundable. Hours later, I spoke with Abby, a "supervisor" who refused to return my money.
When I asked for to speak with someone above her, she said there was no one.
Guess I have to get the local TV station involved, although they seem to be based in California.

I am extremely pleased with the service I received via Just Answer.
Five stars are just not enough. Highly recommended!

Very quick and concise information. Better than what we paid for twice with an in town attorney for over $1,000. Highly recommend!!

Very quick response and value added service I would recommend using platform as legal knowledge gives you peace of mind without the big lawyers bill to follow

Was able to chat, get answers right away and and easy directions to follow to fix the issues with my iPhone. Definitely recommend it!!

Fast service trouble shooting ideas.
Only $5. Friendly technician on call

I signed up for this service to ask a question about my printer. I cost $1.00 for 7 days and then it would revert to full membership. I called the same day after I used the service (I didn't get a helpful answer) to cancel my membership. I just noticed that they have been billing my cc $46. p/mo since then. I called to complain wherein I was told that they had no record of my cancellation.

I needed expert help, but I wasn’t sure exactly what I needed. This website’s experts went well above my expectations!

Tyler helped me out with the correct diagnosis for my refrigerator that was making grinding noises. I applied his recommendation and it worked immediately. Here I was thinking & dreading having to purchase a big appliance, but it wasn't necessary after all.

Pam S.

Great response time and accurate information. Very helpful. Would definitely recommend and use this service again. The technician was very friendly and helpful

I have signed on the Just Answer website under the impression that I will get help from Microsoft. I paid what was asked for with the understanding that if not satisfied, I will get my money back. Just Answer could not help because it was a problem with Microsoft and I have tried to indicate that on the Just Answer website. Subsequently Just Answer is debiting my credit card without my permission for the equivalent of R599 per month. I never gave permission for that, nor was it my understanding that I will be liable for continuous payment. I had to stop that credit card in order to prevent further deductions. My request is to refund the money paid as was promised in the initial contact. I have tried my level best on their website to affect this, was even called following an expression of my dissatisfaction, with no avail. I was only now that I became aware of this facility to lodge a complaint. Your kind assistance will be highly appreciated. Regards

First time using the service and am very pleased. Rec’d a prompt and thorough answer will highly recommend.

I cancelled my membership with JustAnswer.com on March 1st, but was never told I would be billed for this month. Today a payment went through my account for $50.00 and I demand a refund of that money.