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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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Tim was such a great help.

We were in a pickle and had no idea how to proceed with his guidance over the phone it got us through.

Such a great resource.

I couldn't get my relatively new washing machine to start and had a signal that read "loc." I really needed to start washing clothes so I went to the Whirlpool website, which, in turn, sent me to JustAnswer. After I described the situation to my repair person, he suggested what I should do - AND - it worked. It took him maybe 30 seconds to answer my problem - which was not mentioned anywhere in the Owner's Manual - and my washer started and washed perfectly again. Thank you so much.

I Asked A Deciding Question Concerning Paying To Receive A Large Sum Of Money Which I Need That bank And Even Hard Money Lenders Work Together To keep Real Money Out Of My Hands . Rebuilding Americas Economy With Neighborhood Citizens Is The Real Challenge For Me. Which Really Is Not About Me ... It For Assistance Of The Masses Of children And Family Suffering On the Streets Of America The USA . Attorney Edwards Answered My Concerns Righteously .

I signed up for the free trial for some legal advice that I didn't use. I tried to cancel the next day but apparently it didn't go through because I was billed $60 twice in two days. I didn't get an email either. I also called customer service and I was I didn't qualify for a refund.

JustAnswer Response • Dec 04, 2019

Hello John,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We can confirm that you were only charged the membership payment one time and that your membership was turned off, the most recent membership charge has been refunded, and, you will see no further recurring billing. You can continue to use the website to post questions as you need and you will be asked to place a deposit on a question-by-question basis.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care

First time customer and If I could leave zero stars I probably would!!! I am so disappointed with the service I received! The first specialist said "she'd" transfer me to a secure page for $5 and someone would answer my question. I was not aware of this fee so I stated as much, but after "she" sent that message, you aren't able to text another statement. I left & returned to ask the next bot about this and "she" offered the same advice but for $1?!!! Wtf? Now who in their right mind wouldn't feel like this must be a racket with that kind of response? I asked the ? 's only a few minutes apart. When I asked where to leave my complaint...I was told nothing, just blocked from responding. For the record I wasn't rude in the slightest, just terribly disappointed at such ridiculous customer service. I can't believe they've been in business this long.
1st and last time visiting this site ??

JustAnswer Response • Dec 04, 2019

Hi there Theresa,
Thanks for letting us know about this. we're sorry for any confusion or frustration you experienced.
We've been unable to locate any account on the site tied to your contact information and, based on your description, it doesn't sound like you ever made it past the homepage.
The bot on the homepage is designed to gather basic information about your issue so that this can be sent along to the Expert that will respond to you.
The bot does not have the ability to remember previous conversations that you've had with it if you leave the page and, unfortunately, isn't designed to answer customer support related issues. Typically you would navigate to the Contact US or Help page and reach out to customer care for these questions.
We hope that you were eventually able to get the assistance that you needed. If you have any other questions about JustAnswer and the services that we offer, please reach out to our Customer Care team at:
https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care

Dr DRB (vet) was prompt and calmed my nerves about giving my dog my cat's meds. Luckily, the vet said the drug was given to both cats and dogs and the dosage was in the safe zone. I was devastated when I emailed. He was a gem. But the website asked if I wanted a phone call for $28 or $29 four times! And it was difficult for me to exit the screen. The service was great.

I was online with Just Answer which I thought it was going to take a long time to solve my problem with my phones on my landline. well it was solved a lot faster than I thought thanks to Louie and his expertise on the problem. Eugene A.

I needed ONE legal question answered. Just Answer answered for me! I paid the $5.00 intro fee and was able to cancel right after that. I really appreciated this. There are some sites that continue to take your money monthly and make it impossible to cancel. I will use this site again if needed. Thank you

The Dr. that I spoke to was great! Asked all the right questions, eased our minds and saved us a trip to the ER! I'll be using this service and our Dr. again with confidence! Thank you!

Very quick response the doctor was very friendly and I believe truly cares. I needed just an answer to my question which at least took the stress of not knowing away.

Needed help to install my new thermostat for the central heating system. JustAnswer were quick to help me and walked me through the wiring connections. Very easily done with no problems.

For an IT issue. Quick. Efficient. Courteous. Cheap. What more could I ask? Thank you. Mrs Morgan. France.

The website concept is a good idea and the expert I spoke to was knowledgeable but the business practice is deceptive... I signed up for the 7 day trial period and specifically stated I did not want to sign up for monthly recurring membership. However, my checking account was still drafted and in looking at my justanswer.com login page, no 'monthly' order was in my order history with the 7 day trial that I DID authorize. How can a website just take money from you without an order? When I spoke to customer service they said an email was sent at day 4 to continue or refuse membership, but I did not receive this email. It is a shame that businesses conduct deceptive practices in billing like this to make their revenue.

I've used this a number of times and each time, I get a quick and thorough answer. I've asked questions for my animals and for my cars. The experts are quick and clearly have extensive knowledge. This is a resource I use when I need quick, accurate information

quick accessible replies makes all the difference,especially when you have a domestic emergency for support

Justin was very patient with me. How ever we didn't make my questions work. Still have problems with bank not recognizing my computer. Justin closed all blockage that should have corrected the problem. Still my bank does not recognize my computer, but, USAA recognizes it. Can we try again to see if we can find the problem.

For $5, it was worth it but what I was really impressed with was getting my $59 refund. I stupidly said yes when it asked me if wanted to talk to a lawyer and did not notice the $59 charge. At first, got a message saying lawyer was not available to call anyway so thought good since I already received my answer on line but then about 10 min later actually got a call - I told him his service was no longer needed and he said OK however, they still charged my account $59. Later in day, I called and they did give me a refund so that was very nice since I really did not talk to anybody. In summary, again, worth $5 if easy question but will just see a lawyer in future.

Such a great feeling to know You can talk to a veterinarian when you have a worry on a holiday weekend especially. He was able to diagnose and give me instructions for treatment within 10 minutes. Very caring and very responsive. Would definitely use again

I have used this service on different topics and have been extremely pleased. I talked with a vet when my dog was sick and it helped save her. My car locks were locking on their own and I received help with that issue and saved me hundreds of dollars both times. Awesome service!!!!

None oi my techie friends could solve my computer problem, but Ameen Khan at Just Answer solved the problem immediately. Thank you Just Answer.
Carol

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

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www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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