JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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www.justanswer.com
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Courteous and professional! A lot can be accomplished in a short time. Pinpoints the most likely cause of problems and attempts to fix it.
I think that’s pretty good the way the web and all of you operate cause it sure helped me a lot were I don’t have to worry and do much to find out the answers Thanks again Ed Bolinof
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I cancelled immediately after I asked one question. The answer given me by their so called expert proved to be incorrect after further research by me. Despite me cancelling my subscription they charged my credit card $50 and refused to refund the money. DO NOT USE SCAM SITE.
Hello John,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to any recurring billing.
As is common with the trial period offered by any company, the membership billing picks up at the end of the trial to avoid an interruption in service.
We can confirm that your membership was turned off and you will see no further recurring billing. You can continue to use the website to post questions as you need and you will be asked to place a deposit on a question-by-question basis.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
I will rate you after 3 or 4 billing cycles.........looks like yall are BAD NEWS after reading bad ratings..
Hello Kenny,
Thank you for getting in touch with us.
We can confirm that you cancelled your membership on your account on 11/27/2019.
You can come back at any time and post a new question in any category, you'll simply be asked to post a deposit on a question by question basis.
Please reach out to us and let us know if you need any further assistance.
Regards,
JustAnswer Customer Care
I would recommend Just answer veterinary to everyone. They put me in touch with a vet when my dog got sick at 11 pm and it only cost a $1.00. Dr. Peter told me what to and my dog is better today. Thank you Dr. Peter.
I had issues with installing my new wireless printer .... they were great ! Even contacted me the next morning to continue installing process... they didn’t give up until it was all done . Will definitely use them again if need be ??
I don't need to use the services of Just Answer very often but every time I ask for help all the information I require is given to me to satisfy my request in a very professional manner.
Thank you for your HVAC technicians quick & thorough response. I only needed the $5.00 option to successfully resolve my HVAC issue. Thanks again!
I had a question about my E Reader. I spoke with Rafi and he was so helpful.
For an abcess on my male neutered cat Leo's neck, she gave me wonderful "do it yourself" advice.Terri was a great help and really seemed to know her stuff. Very compassionate and very thorough.
Dr. Peter was understanding of the situation and helped take control of it. I’m very glad I found this service. My cat is doing great!
My technician was very knowledgeable and patient. I couldn't have fixed my appliance without him!
I had Edward who was a federal attorney and he gave me ideas I hadn’t thought of for my legal case. He was the most helpful attorney I have dealt with online so far!
Had a problem when I deleted my GMAIL inbox and got the answer very quickly and easy to follow
The expert was very knowledgeable and helped so much. I would recommend trying this type of service to anyone.
Quick, helpful and worth it. I had a lawyer assist me with an issue. I was given a labour specialist and he was very knowledgeable.
Like any service, of course there is a fee. My consult was much less expensive than seeing a lawyer in person. Thanks again.
My pup’s poop was looking wrong and we were heading out on a flight early the next day. My vet was closed, so I tried this. It was great, got a quick likely diagnosis and treatment plan we were able to implement before the trip. Easy text message communication.
I lost my new laptop password. You presented me the opportunity to retrieve it. Now I am happy.
Very helpful place-got answers to questions that I have alway wondered about and the (people) were very nice . BUT-when I tried to cancel my trial membership-OMG! at first I thought it was just a glitch in the system but everytime I pressed cancel membership-nothing happened then a screen with a pic. of a live person saying (How can I help) So typed in "Trying to cancel my trial membership" the reply was" Oops there seems to be a problem -let me get you someone to help then nothing"be -I did this 3 times-Then I thought better call to confirm so I dont get charged but it was 9:30PM-past working hrs.Ended up emailing them to cancel my membership and I was able to get a response of cancellation-but was pretty stressed by this point.Bottom line-I really liked the idea of being able to get questions answered-but cancelling was stressful.
First problem: didn’t get ANY answer to either of two questions on my major, name brand kitchen appliance — Not by ja’s first line team nor by the backup team both of which were clearly robots. I was “please be patient”-ed until the trial was up and I got ding’d for a monthly renewal of $28.
Second problem: cancelling the account was a circle-of-links fraud as has been pointed out repeatedly by other reviewers. Not until I completed three long rounds of rope-a-dope spanning a couple of days did I stumble on a phone number that processed the cancellation. And this was the first human and only with which I had contact.