JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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Received recommendation for care on my automobile. The Mechanic gave me timely information that I have used with a local garage. THANK YOU!!
Said business tried to charge $28.00 to my recently cancelled credit card number for a service that I did not seek or agree to in any way. I did not know anything about said business and my alleged involvement with it until my credit card company (Capital One) notified me of the attempted use of the wrong credit card number and that I should contact said business to give them the replacement card number to facilitate alleged intended transaction. I have not received any notification from said business indicating my supposed interaction with it for any purpose of any kind.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, it looks like you asked a question on 7/13/19 where you asked about a voicemail notice of suspension of your SSN due to suspected fraudulent activity. I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Complaint: ***
I am rejecting this response because: I am unaware of receiving any e-mail notifications of described membership, terms of said membership, or my alleged agreeing to that membership. At the site where I asked for said info/assistance, I rejected all attempts to levy charges for further assistance or attempts to get my agreement to accept such charges. The screen progressions reached a provider who claimed to have no control over such solicitations and that I was not obligated to give my consent to them.
Sincerely
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Again, I am sorry for any problems you have experienced with our site.
Accepting the discounted $5 question was part of the 7 day free trial. This was explained before you posted your question. Had you not accepted the trial and continued with the discounted question, you would have been charged full price for your Tax question. I do apologize that this was not clearer when you posted on the site.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Complaint: ***
I am rejecting this response because: The only acceptance I am agreeing to at this point is the fact that I have received the appropriate refund of $28.00 as applied to my replacement credit card number. We may consider this matter closed. Thank for resolving this matter.
Sincerely
I started a trial on 8/8/2019. I thought I cancelled my membership before the trial was over. I was charged $53 for the period of 8/15/2019 to 9/14/2019. I then sent an email stating that I wanted to cancel my membership and did not want to be charged the pending $53. I received an email back and it stated my membership would be ending on 9/15/2019. I sent another email and stated that I cancelled my membership within the trial period and wanted to cancel my membership immediately. I then received another email from them stating that they had ensured my membership had been cancelled and my access was ending on 8/14/2019. During this time the $53 was still pending. From this communication I should be entitled to a refund for $53 for the period of 8/15/2019 through 9/14/2019. I was never refunded and the charged was charged to my card from a pending status it had been in on 8/15/2019. I am not sure how this does not constitute a refund for the period that I did not have access from 8/15/2019 to 9/14/2019. I have sent 2 additional emails for this refund and they send me a canned email stating their policy on cancelling during the trial. I cannot talk to a real person. It is a canned, robot answer each time. This business is not a legitimate business. I ask a 1 legal question during my trial and got a totally incorrect answer. I took the answer to a lawyer in person and he even stated the answer was so far off that he was concerned that I acted on the advice. Luckily I had not.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am very sorry for any problems you have experienced with our site.
I checked your account and it looks like the two membership payments were already returned by your card issuer.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Very knowledgeable and friendly!! Got all the answers I needed and more!! Thank you! A little too expensive for me but if I wasn’t broke it wouldn’t be a problem
When I got to speak to ***, and explained my situation, I recieved some very good information and direction to persue and saw extremely happy.
Thank you
Great advice on getting the clutch assembly off of my mower. It worked like a charm? Thanks for the assist!!!
The answer that I needed came quick and it was to the point and easy to understand.
I am extremely happy with the services and help I received. I live in a remote community where there is nowhere to ask for help, and usually you have to ship whatever you are having with, out of the community like Yellowknife to get help. I am very happy with the prompt services & help that I've received.
Appraiser seemed very knowledgeable. Gave a comprehensive rundown and was very fast in responding.
I've used JustAnswer for legal advice that worked in court, medical advice I was able to pass on to my doctor, and mental health advice that I am now using to choose my next counselor. The experts were active listeners, professional, and courteous. I would recommend JustAnswer to anyone who is looking for effective help. It is easy, the cost is reasonable, and it changed my life for the better.
JustAnswer service was good and very helpful. Many thanks to Lawyer John Melis
This business did not make their advertisement clear, that in 7 days my bank account would be charged if I didn't cancel.
I am a senior citizen on a fixed income and can not afford the $29.00.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
My 4 1/2 beagle mix ate some blue pellets that a neighbor put out to kill raccoons. This was by the way illegal. I found out that it caused bleeding. I called me Vet and they recommended that I call animal poison control. I placed the call and within a few minutes I had the treatment plan I needed. While I went to pick up the treatment a Veterinarian called and further explained what to do. The treatment worked and Buddy threw up about 4 undigested pellets. Buddy is fine and I am extremely grateful for the help.
I was hesitant to provide my payment info to an unknown website but I needed help and had no idea where to turn. it worked out great. My question was answered within minutes. I was suspicious about the $1 fee to initiate membership with them but was able to cancel membership within the time frame they allow before their automatic billing - much higher fee - occurred. Cancellation was done on their website and I did receive a confirmation that my membership was cancelled. I think JustAnswer is a great concept for those who have need.
I contacted the this business who advertises answers for questions asked regarding pets by licensed veterinarians in just minutes. I asked my question was then made to pay to have the questioned answered I paid that amount and was informed a vertinarian would email me with my result. I waited for the email finally received an email from a suppossed vet with a series of additonal questions they needed in order to fully answer my question and I needed to give my credit card information to purchase a membership with a monthly service fee that could be cancelled at any time prior to the trial period expiration. I did so, I answered the questions asked of me and waited again for a response. I received yet another email asking more questions. I am a very busy person and couldn't check every day but the next email I received was from the company saying my questions had been answered and case closed. I immediately did what they instructed for the cancellation of the membership trial yet on July 17, 2019 they deducted $36.00 from my account. When you try to find customer service it is hidden and robots man their home page asking you questions purely to solicit more more money. This site is a scam.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site. After checking your account, I can see that you asked a Vet question for $26. It's not uncommon for the Experts to ask additional questions since they are not there to see the issue themselves. You're Expert was waiting to hear back from you, your question does not close until your questions have been answered. I can also see that you signed up for the 7 day free trial. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the deposit and membership payments for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Very deceptive company, I don't understand how they would have a A+ rating. I only used the JustAnswer.com for one time medical question regarding dentistry. I was told that the membership will automatically become automatic after 7 days. Prior to that they said that I would be notified by email. The email never came. I called 2 days after my account was debited $46 monthly fee. I call to cancel after fighting on the phone for 15 minutes, I ended up losing $46. The monthly membership was cancelled but the $46.00 they stole from me was not retrieved. 3
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership and we sent a reminder of the membership on 8/9/19 and a subscription benefits email on 9/10/19. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerel
I have been charged a $53 fee for justanswer services that I had never opted for.
This amount is huge for me and such unfair use of tactics to get money from users has been that biggest disappointment.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
I used JustAnswer for a one-time question back in April 2019. I believe I then cancelled the membership as I had no other questions or issues for the service. But they have been billing my American Express card every month since then, at $28 per month, for a total to date of $112.
I have tried to cancel the account using their online system. They send you to an online chat service with what is clearly a robot, and when I try to cancel, they respond online: "I'll connect you with my supervisor, who can cancel your membership...
My supervisor will be with you in less than a minute. Thanks for your patience" But then they do not respond, the chat window stays open for 15 minutes or longer with no response, even to repeated requests from me in the chat window.
So JustAnswer is (1) unfairly charging me for service that I do not use and that I believe I cancelled, and (2) they provide no way to cancel my account using their online "customer service" system, instead taking my request and putting it into an unanswered chat service.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you I can see that we have refunded the membership payments for you on 9/4/19. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me. Thank you very much, and thanks to the business, for resolving this effectively and quickly. It is much appreciated.
Sincerely
I used Justanswer*** to ask a legal question. It says it cost $5.00. I did not check the box to start a trial membership. My understanding I was only paying the $5.00. I then get $46.00 charged on my card for one moth of membership. I contacted customer service by phone requesting my $46.00 returned. They stated they could not the money as my 7 days trial was over so my membership was charged. I never signed up for a 7 day trial membership. Also their instructions never say that you must use a web browser or must use a desktop computer in order to cancel your membership. The cellphone app does not allow or have the options to cancel your membership.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you I can see that we have refunded the membership payments for you on 9/4/2019. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
I contacted the company to cancel a 7-day trial membership. Today is the 6th day. The company has used 2 reps to chat about why I'm cancelling the membership. When I have requested to cancel without giving further info, they have not replied to my request. I am concerned about being charged for a service tomorrow that I tried to cancel today.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the discounted $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you I can see that we have refunded the membership payment for you on 8/20/2019. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist