JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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www.justanswer.com
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I am really impressed with JustAnswer , I got the legal help and the mechanical help I needed . All the help you need in one site , what more can you ask for ? Thank you JustAnswer
They fessed up & told me they did nothing to fix my phone as the phone fixed it self. I was impressed with their honesty as they could have charged me when it was not nessacary. They could have charged me $39 unnessacarily. Thanks again for your honesty. I am also impressed when they said I will be reimburst for the $5 $ the $42 & I was reimburst. I had charged the phone for hours yet the phone did not work. I thought I needed them to fix it & like I said it fixed it self. If my phone ever dies again I will call these folks in a heart beat.
You really have a bunch of qualified lawyers. The most interesting thing is the humility of a particular attorney confessing no specialized knowledge, instead invites those majored in the field to take up the questions! I'm really very grateful.
My small schnauzer poodle cross ate a pretty large amount of Hershey dark chocolate. I used this service to obtain written and phone call feedback. The advice I received led me to take him for emergency treatment. The veteran said the immediate action kept him from having severe toxic reactions. This morning he’s absolutely normal. Thank you.
Tech person got back to me promptly, with quick follow up. Satisfied customer.
I had a problem with my tv and no one in tv repairs could help me find the part a needed. Well it was very fast and accurate with JustAnswer. They find the exact part I needed and sent me the link to order it. Very helpful.
It was great to be able to talk to a real vet and get the information I needed to make decisions for my pet.
Thank you!
I contacted the company for a legal question regarding renters in California.
I got a detailed and informative answer
Back right away!
My question was answered very quickly. I can now accurately list my antique.
I was billed 46.00 on May 21 , 2019 for a monthly membership I did not agree to . I let the representative know on May 14 , 2019 that I would not be enrolling and she told me no problem , no charge . I was charged anyway !!!
Spoke to *** in the Phillipines on June 14 , 2019 who told me they were NOT going to refund me my 46.00 which is all I asked for .
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the $1 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you I can see we have refunded the membership payment for you on 6/14/2019. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Was not told I would be charged a membership fee, was found on my bank statement. Promptly logged in and cancelled the membership. Called JustAnswer today and first representative said they could give me a refund but needed the last 4 of my banking information. Returned call to provide this information and was told I could not get a refund.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the $1 discounted question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
I paid for a service and was enrolled into a monthly subscription without consent. Their website was deceiving and did not clearly indicate that I was enrolling for a monthly service which is now illegal to do in my state of Virginia.
They said they would not refund because they do show $28 subscription, which they do on the desktop site but NOT on the phone version of their site which is what I used.
Hello ***,
Thank you for reaching out to us about this. We're sorry for any frustration that you experienced in using the site.
We do reflect the membership information for all traffic sources when a user comes to the site for the first time.
We also send a receipt E-mail with information about the membership and the benefits, as well, we send a payment reminder E-mail 3-days prior to the next billing.
We would be happy to take another look at your account to make sure that everything was handled correctly.
Regards,
JustAnswer Customer Care
I enrolled a 7 days free trail for $5 at JustAnswer on June 5th, 2019. I remember I read the information that they would ask me again if they can charge me a $53 fee after 7 days. Today (6/13/19), I saw a transaction of $53 in my bank account. I called them right away and told them that they need to ask me if I want to be their member and charge me $53 or not. They can not just pull money from my account automatically without confirming with me.
I requested to get a refund but they refused me. I did not use their service at all.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the $5 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I was transfer from a computer company without much of an explanation of why this happened. the company kept sending me to a website, which was not working for me. They just kept sending me to that site. When I complained and canceled any account, they did nothing, When I call the company to ask why, they gave me some spiel that I did not set up an account and I did not deserve the $1.00 refund that I had to have them try to help me. They do not explain the situation very well. I do not want a resolution except for them to be clearer about everything .
the company charged me a membership fee of $46 without authorizing a membership. No emails of confirmation of membership or explanation as to why they charged me the membership fee without authorization. There is no proof of authorization on my end. No company should be allowed to charge a membership fee without authorization or confirmation.
Hello,
My name is Chase and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I’d like to help with your concerns.
Firstly, I am sorry for any problems you have experienced with our site.
After checking your account, I can see that you signed up for the $1 question with the 7 day free trial membership. As with any membership or subscription trial, if you do not cancel before the end of the trial, you will automatically be charged for your first month to avoid any disruption in service. Additionally, we send out emails welcoming you to the membership and an email is sent before your trial is ending.
Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 10, subheading "Refunds, Cancellations, Abuse and Special Programs" as follows;
***
Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payment for you. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
Ms. Chase
Senior Customer Support Specialist
WE LOVE STAYING THERE. BEEN STAYING THERE FOR YEARS. TWO THINGS NEED CHANGED.>>>>>
TOLIETS ARE TO LOW. AND THE ROOM WE HAD ALMOST HAVE TO STAND UP TO CHANGE CHANNELS ON TV.
J.MCALISTER
It was informative
The Dentist that helped me, Dr *** ( I hope that is spelled right!) was CRAZY GOOD!!!!!! She put me at ease, answered my problem promptly, got me calm and wanted to make sure all my questions were answers!! THANK YOU SO SO MUCH FOR BEING THERE! BLESS YOUR HEART!
The lawyer I was put in tough with answered my question. He gave me his opinion of what I should do to help solve my problem.
I am impressed with how knowlegable and comforting the Dr was. Really helped!