Kelley-Robb-Cummins Funeral Home

Great company Very helpful technicians

Johnny was very helpful and professionalHe took his time and had good suggestions to improve the heating/cooling systems

I had a technician from Genz Ryan that came to my home because of a blocked sewer issue The technician who was here told me that the sewer drain needs to be cleaned and some pressure work will need to be done to clean out the roots in the sewer line in He told me a price of $ I asked him to e-mail me a breakdown of the quotation and provided him with my e-mail address He or they, failed to send me the e-mail I called on Monday and spoke to "Deshae", that's what the person claimed their name was and informed her that I need a BREAKDOWN of the quotation She read the technician report and told me to clean the sewer will be $5500.00, apparently she doesn't know what the word "breakdown" means I asked her to give me a breakdown of the materials, labor, permits, fees, etcas to how the amount of $was reached She told me she will convey this to the technician and get back to me within hours She didn't I called Tuesday 6/21/at 4:p.mand "Deshae" an

Mike Band his associate (I forgot his name) were right on time, very thorough, and explained everything to me clearly, and answered my questions I'm buying a new furnace and water heater from Genz Ryan I know I am paying a bit more, but I feel very confident in their service technicians and warranties Very professional and courteous

Bill B checked on my water heaterHe was professional and friendly

Joel was great - very professional; setting up the appointment was easy, confirmation email sent when they were on their way

Matt was on time, professional and quickly fixed the toilet

Genz-Ryan is very professional and courteous to deal withWhen you call, the dispatcher knows the field calendar accuratelyThe day of the appointment, dispatch calls again BEFORE the technician arrives to inform you when he'll arrive within your slotted hrwindowOur technician Noah Farrived within minutesHe seemed well trained, and expended little time in diagnosing the problemHe clearly presented several alternatives without bias to anyCompleted the job neatly and showed us how to use our new equipmentNoah is personable and very comfortable in front of customersEffuses a great presence and Genz-Ryan representation

Mike came out to install a thermostat we had purchasedHe not only was able to get an upgraded thermostat in, he explained what features would not work and whyHe went through the set up steps with meAND he talked with me about the water softener we had a consult set up for and helped me to order the right fit for our home and get an installation date scheduled a lot sooner that I expectedAmazing customer service!

Even though the Facebook page said they were closed, someone called me back right away, worked with me to get someone out on my day off and the tech was upfront and honest with our quote on a new furnaceWas a nice experience to work with this company

The furnace in our home stopped working I did some basic troubleshooting and determined that our control panel or gas valve was most likely broken We decided to have Genz Ryan, the company that installed the furnace in the house when it was built to come and do a diagnosis Genz Ryan charged $to come and diagnose the problem They told me that the problem was a bad control panel and that it would be $to repair The next day, I was surprised to get a call from the Genz Ryan technician telling me that he had replaced the control panel, but that that had not solved the problem and that I now needed to also replace the gas valve and that this would be almost $more I asked him how he did not diagnose the problem correctly in the first place and he said that he could not have tested the gas valve (I later learned that this is not the case) I told him that I was not going to pay the additional money when they misdiagnosed it and that I was not satisfied and asked him who

The technicians and the customer service representatives were very friendly and helpful I have only positive things to say about the employees My only complaints are regarding Genz-Ryan practices and processes
I don't like that their bills are not itemized You get one total price whereas most businesses show you what you pay for parts and for labor--makes me wonder if they're hiding something
The other issue is their communications Before and after the installation of my new furnace, it seemed that I had to provide them my contact information every time I called in Also, information given to and given by the technicians was not available to customer service reps when I talked to them I also received multiple calls regarding the same thing It seems like the left hand doesn't always know what the right hand is doing
Great people but need some help with process!

Matt was very efficient, very helpful and knowledgeable, went the extra mile, discussed concerns I had about both water heater and water conditioner He was very personable, seemed like a friend right away!

I just want to correct a review I did on DAVID He put in the furnace I want to give him the highest review He was so nice and did a super job I thank him

I give Billy *** five stars for service and knowledge Brent, his assistant was well spoken and friendly as well

Matt Mdid a great job! A+

Mike Svisit performed a furnace tuneup - inspected and cleaned parts on the furnace and provided a performance reportHe is confident that his work has eliminated the furnace gas smell that my neighbor and noticed outside the furnace exhaust the prior weekend
Mike Salso looked at the insulation wrapped around the gas dryer vent tubeOnly the top portion of the tube is now insulated because the bottom portion was removed by Genz Ryan employees when they cleaned the duct two weeks priorAs the utility room is very cold in the winter, I thought the insulation should run the total length of the tubeMike Ssays the drawback is that the temperature gets very hot where the tube connects to the dryerAs the cement block walls are cold, he suggested installing rigid insulation board instead...so, I will look into that option
Mike Sis congenial and has a pleasant personalityI thank him and Colleen, the person I discussed my situation with over the phoneColleen was pleasant to speak with and she setup the appointment that was needed for the two services

Tyler was very professional and did a wonderful job of explaining the work that was being performed A real asset to Genz-Ryan I would highly recommend this business to anyone seeking an honest company to work with

Excellent work....delivered on time and thoroughly cleaned up after installation

great work