Kelley-Robb-Cummins Funeral Home

He did a good job, very thorough, explained what he was going to do and followed up with explaining what need to be taken care of Friendly

Tyler was very professional and did a wonderful job of explaining the work that was being performed A real asset to Genz-Ryan I would highly recommend this business to anyone seeking an honest company to work with

I was very pleased with the service I received from Genz-Ryan and the service technician, Bill B Bill called in advance of his visit and arrived as scheduled He evaluated the situation and presented me with multiple options for correcting my problems The options ranged from very basic to very expensive and comprehensive He made no attempt to direct me to any specific option, but he did explain each of them thoroughly

Shawn at Genz-Ryan in one word was Phenomenal! From the moment he arrived he had my needs and interests front and centerHe allowed me to be a partner in the placement of all the equipment he installedHe patiently taught me how all the equipment worked and how to trouble shoot, if necessaryI’m a very particular handyman myself, so it takes a lot to impress meShawn work truly impressed me! Not only did everything work properly after installation (that’s expected) the organization and efficiency of his connections and routing was simply a thing of beautyShawn is one of the few out there that takes pride in his work, and it shows! He even gave me ideas on how to resolve other related water issuesI can’t say enough good things about Shawn and his workFor future work I’ll definitely be asking for him by name

Zach Bwas performing our scheduled furnace checkup today The furnace was fine, but, he found a leak on our 14yr old water heater That saved us a great deal of stress had we not agreed to replace it Since we are elderly folks we are plagued with allergies Zach also recommended we install an electric furnace filter We complained that we were having lots of dust particles in the air causing us breathing problems He was able to perform that work on the spot
We are extremely pleased with Zach's pleasant attitude and knowledge We would recommend his services to anyone GREAT JOB!!

We have had excellent service with this company
Our team member was very professional and had high integrity
Thanks Billie
Anna B

Mike Band his associate (I forgot his name) were right on time, very thorough, and explained everything to me clearly, and answered my questions I'm buying a new furnace and water heater from Genz Ryan I know I am paying a bit more, but I feel very confident in their service technicians and warranties Very professional and courteous

Even though the Facebook page said they were closed, someone called me back right away, worked with me to get someone out on my day off and the tech was upfront and honest with our quote on a new furnaceWas a nice experience to work with this company

Johnny was very helpful and professionalHe took his time and had good suggestions to improve the heating/cooling systems

Tom addressed and answered my water heater questions very clearly, inspected quite a few plumbing items, and fixed a water valve problem that bothered me all winter

Mike was very knowledgeable and was willing to take the time to walk you through both my needed repairs and new furnace options We ended up choosing a new furnace and he was very helpful in showing all the options from top of the line to bottom of the barrel There was no pressure to buy the top and he explained how certain options on the top can be added later if you want them which helped make the buying process very easy

I just want to correct a review I did on DAVID He put in the furnace I want to give him the highest review He was so nice and did a super job I thank him

Excellent work....delivered on time and thoroughly cleaned up after installation

great work

I called Genz-Ryan in the morning due to no hot waterThey had an appointment set up for a plumbing service technician (Matt) to come that afternoonThey called two times to let me know what the estimated time of arrival would beGreat communicationAfter evaluating the problem and explaining in great detail the options that were available, I had a new water heater installed by that eveningI know that Matt worked a long day and went above and beyond by working late so that we were happy and our problem was solved

The furnace in our home stopped working I did some basic troubleshooting and determined that our control panel or gas valve was most likely broken We decided to have Genz Ryan, the company that installed the furnace in the house when it was built to come and do a diagnosis Genz Ryan charged $to come and diagnose the problem They told me that the problem was a bad control panel and that it would be $to repair The next day, I was surprised to get a call from the Genz Ryan technician telling me that he had replaced the control panel, but that that had not solved the problem and that I now needed to also replace the gas valve and that this would be almost $more I asked him how he did not diagnose the problem correctly in the first place and he said that he could not have tested the gas valve (I later learned that this is not the case) I told him that I was not going to pay the additional money when they misdiagnosed it and that I was not satisfied and asked him who

Matt Mdid a great job! A+

I give Billy *** five stars for service and knowledge Brent, his assistant was well spoken and friendly as well

Genz-Ryan is very professional and courteous to deal withWhen you call, the dispatcher knows the field calendar accuratelyThe day of the appointment, dispatch calls again BEFORE the technician arrives to inform you when he'll arrive within your slotted hrwindowOur technician Noah Farrived within minutesHe seemed well trained, and expended little time in diagnosing the problemHe clearly presented several alternatives without bias to anyCompleted the job neatly and showed us how to use our new equipmentNoah is personable and very comfortable in front of customersEffuses a great presence and Genz-Ryan representation

Mike Svisit performed a furnace tuneup - inspected and cleaned parts on the furnace and provided a performance reportHe is confident that his work has eliminated the furnace gas smell that my neighbor and noticed outside the furnace exhaust the prior weekend
Mike Salso looked at the insulation wrapped around the gas dryer vent tubeOnly the top portion of the tube is now insulated because the bottom portion was removed by Genz Ryan employees when they cleaned the duct two weeks priorAs the utility room is very cold in the winter, I thought the insulation should run the total length of the tubeMike Ssays the drawback is that the temperature gets very hot where the tube connects to the dryerAs the cement block walls are cold, he suggested installing rigid insulation board instead...so, I will look into that option
Mike Sis congenial and has a pleasant personalityI thank him and Colleen, the person I discussed my situation with over the phoneColleen was pleasant to speak with and she setup the appointment that was needed for the two services