Kelley-Robb-Cummins Funeral Home

Called Genz-Ryan weeks ago (mid May) to schedule a tune up on our HVAC system as part of the service plan we've been paying for First available was July 13! Seriously? Turns out there were a bunch of cancelations so the day was free The technician Tyler "ran a few tests" and came to the conclusion our air distributor is broken Refused to provide me with a written estimate nor give me an explanation as to how he came to the conclusion because I didn't go to "HVAC school" and I wouldn't know what he was talking about When a tune up is done, coils, bets, refrigerant levels, etcshould be checked, and Tyler didn't do anything In fact what he did do was ask me about my investments, walked around the house, insisted he walk around the house to the outside A/C unit using the basement walk out instead of the front door Extremely sketchy Left the door unlocked when he left and when he asked what I'd like the thermostat set to I said and he set it to 66! Obnoxious The price tag? For a bandaid solution to "fix" whatever needs fixing on my working unit, was over $ He asked what I thought the premium would cost and I said $thinking that is a ridiculous price He then asked how much my car cost because it would be closer to that price The quote was over $4100! The more I think about this call, the more concerned I become about this yahoo walking around my house, scoping it out, and asking about our investments and cars My recommendation? Don't hire this company, it's a total scam

The furnace wasn't working and he was here within a few hours Very nice man

Tom Rdid a water heater flush and safety inspection today He was on time, pleasant to visit with, explained what he was doing, and cleanExcellent work

This review is an affirmation that David *** did and outstanding job diagnosing our problem with the plumbing system and recommending corrective action Very professional in every way

Technician was prompt and very professionalExplained process clearly and answered all questionsKept area cleanI would highly recommend company and technician

Benz-Ryan did a fantastic job with our furnace and air-conditioner installationHighly recommend them

Karen, in the office of Genz-Ryan, made sure I was continually updated as to the status of my service call so there were no surprisesJeff, the technician, did an excellent job of diagnosing the furnace problem, fixing it quickly, and explaining what was done in terms that were understandable

Nick M tuned up our furnace(years old) He did a thorough job, explaining what he found He was very pleasant and fun to visit with He let me know where there might be a problem and gave me some options for taking care of it His visit was a positive experience

Genz-Ryan Plumbing & Heating Company, Inc- Service Technician Tom ***Tom was a friendly, knowledgeable, super efficient workerHe did a very thorough job and we were impressed with his timeliness and skills

Gens-Ryan was here today to service our furnaces They found a problem with one of them and called it to our attention We are having the furnaces replaced very quickly - this week They were informative, gave options, and were pleasant to deal with They know their business

Genz-Ryan did a great job

Mike B had arrived on time to check on my furnace He did a thorough inspection and found my plus year old furnace is not worth saving He provided several options on the new heating systems Genz Ryan was offering with no added pressure from him We opted on the new heating system that fits our need the best with all the questions answered by MikeMike is very knowledgeable and a complete professional I would recommend Genz Ryan to anyone

Matt the service tech showed up on time, and installed our kitchen faucet and it looks and performs greatHe also provided an assessment regarding our laundry tub

Matt provided extraordinary service during a difficult timeHe was understanding, willing to work with me and took the time to explain everything throughout the entire processI have worked with multiple other companies with regard to plumbing work and Matt M was hands down the most friendly and made a difficult experience comforting to my wife and I

Noah Fworked on my home's boiler and air conditionerHe was very friendly and did a good jobI will ask for him personally next time I call Genz-Ryan

Noah did a very good job with our service call this morningHe was professional and courteous throughout the visit
Seemed very knowledgeable about the unit and putting together an estimate for me

Genz-Ryan employee's were very personable and very professional On time, did great work and after being a customer for over years, we know that they will stand behind their work

My wife and I were gone in Mexico My sister in law was at our house watching our kids and the furnace went out After calling companies that couldn't come out that day, she contacted Genz-Ryan who could It was during the day, not after hours They were here for hours total time, diagnosis/servicing our furnace They told her they were replacing the flame sensor and a new thermostat For that amount of time and the materials, they charged us $ I talked with three heating companies since we've been home and have been verbally quoted $- $for what they would charge for what we received I also had a company come to our house to verify what was done, and that nothing else was done That company verified that the flame sensor was replaced ($part), and the thermostat ($on Amazon) I am in the process of getting written estimates for the work performed (two hours total) and the cost of materials for those companies to do the work We feel that

Customer Service was excellent! So grateful to have found this company to assist us with our plumbing needs Dave was wonderful to work with, and managed to fix our problems with our iron filter and water softener not only quickly, but no longer does it wake us up in the middle of the night needing service! Thank you, Dave

Ryan Afrom Genz-Ryan did an excellent job of checking my A/C