Kelley-Robb-Cummins Funeral Home

Technician called me and gave me a description of what needs to be done to fix the situation He was very informative and was easy to work with He gave me two options for what needed to be done and the cost I really appreciated him doing that We decided to go with his first option which was more expensive but that was the best we needed to do

Very positive, Everything was explained during and after the furnace was installed

Genz-Ryan is an outstanding service company Our furnace was acting up and Mike & Zach came over to evaluate the problem They also took the time perform a full inspection and found a couple issues that needed attention Their professionalism was top notch

Genz-Ryan is an outstanding service company Our furnace was acting up and Mike & Zach came over to evaluate the problem They also took the time perform a full inspection and found a couple issues that needed attention Their professionalism was top notch

Genz-Ryan employee's were very personable and very professional On time, did great work and after being a customer for over years, we know that they will stand behind their work

Karen, in the office of Genz-Ryan, made sure I was continually updated as to the status of my service call so there were no surprisesJeff, the technician, did an excellent job of diagnosing the furnace problem, fixing it quickly, and explaining what was done in terms that were understandable

Great Customer Service Knowledgeable and Friendly Easy to work with

Noah did a very good job with our service call this morningHe was professional and courteous throughout the visit
Seemed very knowledgeable about the unit and putting together an estimate for me

Genz-Ryan did a great job

Nick M tuned up our furnace(years old) He did a thorough job, explaining what he found He was very pleasant and fun to visit with He let me know where there might be a problem and gave me some options for taking care of it His visit was a positive experience

Customer Service was excellent! So grateful to have found this company to assist us with our plumbing needs Dave was wonderful to work with, and managed to fix our problems with our iron filter and water softener not only quickly, but no longer does it wake us up in the middle of the night needing service! Thank you, Dave

Matt provided extraordinary service during a difficult timeHe was understanding, willing to work with me and took the time to explain everything throughout the entire processI have worked with multiple other companies with regard to plumbing work and Matt M was hands down the most friendly and made a difficult experience comforting to my wife and I

Genz-Ryan initially did good work on my boiler but then offered horrible customer service since then for other areas of service I would not recommend this company for future use

Ryan Afrom Genz-Ryan did an excellent job of checking my A/C

Jimmy L provided excellent service on our central air conditioning

Jeff did a fantastic job installing my air conditioner He was polite, clean, and thorough in his explanations I would definitely use him again

Matt the service tech showed up on time, and installed our kitchen faucet and it looks and performs greatHe also provided an assessment regarding our laundry tub

Johnny was very helpful and professionalHe took his time and had good suggestions to improve the heating/cooling systems

On 2/27/I requested service on our thermostat One solution was offered: Whole Home Comfort Renovation No other solutions were offered Cost for the work was $1, In order to identify the value of the capital improvement for income tax purposes, I made three attempts to request an itemized receipt: (1) by responding to online feedback email (received no response); (2) by email customer service (received no response) and (3) by phone on 4/10/during which I was told they are a “flat rate” company and that they do not provide itemized receipts, and that Natalie would get back to me I did receive a phone message from Natalie on 4/18/ Her message was simply to state they are “flat rate” company and have been for a long time On 5/11/I then sent a letter detailing my contacts with the company in an effort to get the itemized receipt and why I wanted it In the letter, I also let them know I did an online search and found the thermostat on the Honeywell website

My wife and I were gone in Mexico My sister in law was at our house watching our kids and the furnace went out After calling companies that couldn't come out that day, she contacted Genz-Ryan who could It was during the day, not after hours They were here for hours total time, diagnosis/servicing our furnace They told her they were replacing the flame sensor and a new thermostat For that amount of time and the materials, they charged us $ I talked with three heating companies since we've been home and have been verbally quoted $- $for what they would charge for what we received I also had a company come to our house to verify what was done, and that nothing else was done That company verified that the flame sensor was replaced ($part), and the thermostat ($on Amazon) I am in the process of getting written estimates for the work performed (two hours total) and the cost of materials for those companies to do the work We feel that