Kelley-Robb-Cummins Funeral Home

Noah gave us over an hour notice before he arrived so we could plan on someone being home He was very professional and explained the issue He provided us with several options from the most basic repair to total replacement of our a/c system I was very pleased with our experience especially since we were in a pinch

We had an issue with the main water valve in our home in which we had to coordinate our city department and a plumber to be here at the same time Genz-Ryan was nice enough to set a specific time they could be at my house instead of a window of time, which allowed it all to work out perfectly Matt was a professional and explained everything to me, fixed it in a timely manner and he was extremely friendly I'd recommend him to everyone

Richie *** did a fantastic job on time communicated the day before when he would be there which aided me in my commitments of the day he was mins early ! which helped even more

The technicans arrived on time, were courteous and conducted themselves in a very professional manner They answered all the questions I had and took the time to discuss other future repair issues that I was considering Great job guys

Adam and Dalton were very professional and did a great job They answered all my questions and also they showed me what they were doing to fix my problem They cleaned up when they were done and they did not waste time in fixing the problem

Genz-Ryan has always been great to us! David was excellent, professional and explained in detail what needed to be done
Highly recommend this company!

I was totally impressed with the overall professionalism of the Genz Ryan Team Customer Service was excellent from my initial call throughout the visit Mike Bdid an outstanding job identifying the issues and explaining it in terms that I could understand He clearly laid out my options without pressure and offered suggestions for improvement in managing my troubled heating systemBased on this interaction, I definitely would/ will use their services again and recommend them to others Thank you for employing and engaging trustworthy and competent professionals that represent your company very well

Joel from Genz-Ryan did an excellent job of replacing a hot water heater in our home! Joel was very professional and offered several cost options for completing the work We couldn't have been happier with the staff and fast response from Genz-Ryan

Genz-Ryan did a great job on my plumbing repairThe technician was knowledgeable, and very easy to work withVery respectful of the house, and made sure that he didn't track or leave any kind of mess

On 12/3/I called Genz Ryan for a service call , which I have Service Partner Membership Plan, due to my furnace not functioning properlyOn 12/5/6, a technician arrived at my home and diagnosed the issue and discussed the costI agreed to the cost of the repairs of the furnace, along with purchasing a home humidifier systemMost of the furnace repair work was completed on 12/5; however, on 12/another technician installed the home humidifier system, along with finishing the work left on 12/I signed an electronic contract stating the work that was going to be completed for both days and the total came to $1,448, which I paid in full by check on 12/
Problem: I never received an electronic billing contract statement to show what I had paid and work that was completedThe reason why I needed the billing contract was for proof to submit to my warranty company for reimbursement for the furnace and also to have the contract I signed for my recordsOn 1/9/after several atte

We worked with Tom & Lance to replace our hot water heater and the service was outstandingThey were both very personable and knowledgeable about the productWhile the cost of the water heater and installation was more than what we were looking for, we made the decision to move forward based on the great service and dependable quality that comes with Genz-Ryan and their teamThank you Tom and Lance!!

The service technician Steve M*** did a great jobExplained everything in detail to me on what needed to be doneI would recommend Genz-Ryan

Genz-Ryan was easy to work with and they provided a high level of quality and professionalismI was impressed with the skill of the installer and the overall geniality of the two techs who came to our house Maybe they are not the cheapest, but I have confidence and peace of mind about the work they did

Even though the Facebook page said they were closed, someone called me back right away, worked with me to get someone out on my day off and the tech was upfront and honest with our quote on a new furnaceWas a nice experience to work with this company

Zac was great! He respected my home by always putting the foot covers on (even when he had to go in and out the door), and he was kind, courteous and explained all that he was doing(His business card has his name spelled wrong, and he knew that, so maybe he could get new ones?) He was prompt, on time for the appointment and considerate when scheduling a time to come back Great guy, great business!

Mike Brecently serviced my furnace, previously installed by Genz-Ryan.\r\nMike could not have been more courteous, professional and efficient.\r\nHis expertise gave me total confidence in the quality of the repair and service to my furnace

Dave ***, of Genz-Ryan Plumbing & Heating serviced my hot-water heater He described the procedure and answered all my questions Very courteous He informed me that my water softener was not functioning At my request he provided me with a quote on a basic system Five star rating

Excellent service!

Awesome serviceI received a call asking if I had availability for them to stop by, even though I already had a hour window of time that I knew they would stop by within
Loren was extremely courteous and explained all the service options to meHe even offered to come back later when my husband had availability to discuss what we would like to do going forwardVery thorough and knowledgable
I would not hesitate to call for future jobs!

I have had several issues and frustrations with Genz Ryan's service since installing a new furnace and a/c systemAfter several complaints and service calls, it was determined the new furnace was installed improperly and needed to be replaced due to high carbon monoxide levelsService representative Josh and his assistant Matt installed the nee furnaceI can't say enough praise for JoshHe walked me through every step of the way and showed me where the problem occurredHe asked me if I had any questions and they were very thorough with the installationJosh restored my confidence in Genz Ryan