Kelley-Robb-Cummins Funeral Home

Terry did a very nice job figuring out the problem with our furnace and was a pleasure to work with!

Noah was very professional and gave me the information I needed in order to make a decision about my situation I appreciated his sense of humor and his efficiency during his visit

For a few days our furnace would have failed starts when the thermostat called for heat With cold weather soon approaching, I knew I needed a professional to check the furnace to be ready for winter I had fired my old Heating and Air Conditioning provider due to poor service and excess costs, but I remembered seeing some Genz-Ryan television commercials recently on television so I asked my wife to call themGenz-Ryan was quick to answer our call for service, less than hours The Service Tech was Jeremy *** Jeremy was very professional and efficient He fixed the issue and gave us some pointers that will prevent a reoccurrence of the problemI am sold on Genz-Ryan Plumbing and Heating Their quick response and timely advice have earned them my business It's Genz-Ryan Plumbing and heating from now on for my plumbing and heating needs Mike ***

Loren Bfrom Genz Ryan Plumbing and Heating came to our home today to perform an annual furnace maintenance visit He always does a great job; he has been here a couple times before and is knowledgable, courteous and efficient He explains things and asks if we have any further concerns and never gives you "the bums rush" but makes sure that he has covered all of our concerns We appreciate his work ethic and his professionalism We requested him because he has impressed us in the past and he did not disappoint He is a valuable employee

This morning I had Dave *** do my Genz-Ryan plumbing inspectionLike all of the guys from Genz-Ryan, he could not have been more friendly, helpful and professionalI appreciated the heads up phone call I received to let me know he was on his way and he arrived just as promised so no waiting on my partOnce he was here, he patiently answered every question I asked, taking the time to give detailed responses so that I would know what to doDave’s thorough inspection and sincere offer to call him with any future questions or concerns truly reflects the exceptional customer service he providedWhich has been my experience with all of the guys from Genz-RyanThanks so much, Dave!

Mike Busher was inspecting our home AC unit and found a major problem with the AC Air Delivery System Rather than schedule a second appointment, Mike volunteered to return the very next day and repair the fault
In doing so, we now have a new system the very next day which we are able to utilize 24-with much cleaner, cheaper and more efficient air distribution
Without Mikes help we would have continued putting ourselves at health-risk since we both are very sensitive to allergens
SO THANK YOU MIKEGREAT JOB!!

I responded to a Genz-Ryan duct cleaning special emailed to meI called and spoke with ShelbyShelby provided excellent serviceShe setup three appointments for me...the one for the duct cleaning, one for the annual furnace tuneup, and one for the annual plumbing checkupJoe and Glenn were at my home this morning to clean the house and dryer ductsThey were very thorough in providing a most comprehensive duct cleaningAs a result, my furnace and clothes dryer are sure to perform more efficientlyGone are the residuals of pet hair, every day dust, and remodeling dust built up through the yearsI am so grateful for their excellent serviceWhile other companies may advertise less cost for duct cleaning, I doubt that their results will be as effective as Joe and Glenn providedWhat I learned in googling and reading to educate myself about duct cleaning is that a low cost duct cleaning done in a short amount of time does not produce optimum results

After calling the local gas company as our water heater was not working and being told they would be out in a week; I called Genz-Ryan; the person who took my call was eminently personable, explained their process, and took down all my informationJust as she predicted, I was called by Tom within minutes; he was at my house in minutes; professionally inspected my water heater and explained the situation to me; by in the afternoon they had installed a new water heater and we has hot water! I love these guys! They could not have been more professional, competent, respectful and fun to work with

Zac *** came out to clean and certify my furnace He's an outstandingly friendly technician who took the time to explain exactly what he was going to do and even invited me to watch Finished up very quickly but took the time to make that personal connection I'll recommend Genz-Ryan and specifically Zac to everyone I know that needs to have their HVAC worked on

David *** was a great service technician Solid experience and knows how to relate to his customers

Genz-Ryan was wonderful to work withTheir customer service and technician were top notchI'll always use them

They were very professional and did a great job

Good communication setting up the appointment and re confirming arrival Arrived when they promised, did a great job of explaining options to me They are a great company to work with

Joel from Genz-Ryan did an excellent job of replacing a hot water heater in our home! Joel was very professional and offered several cost options for completing the work We couldn't have been happier with the staff and fast response from Genz-Ryan

The service industry, espconstruction and repair, has in general "lost s few steps" over the years That's why it was so refreshing to deal with Brent Gentz and his team Brent was predictable in coming, courteous, patient, and very thorough He anticipated our needs, answered all of our questions, and in the end, provided a great end-to-end service I recommend him and his team highly for getting the job done right the first time and on time-- Kirk ***, Rosemount

Emily was polite, and informative this was a proactive call to set up service on my AC
The technicians were also polite, and respectful of my house and equipment,and I am very happy with their service

Recently in August, Jeremy Rcame to my home to help to help service and replace my outdated air conditioner unit that developed a Freon leakJeremy was informative and courteous as walk me through my options that agreed with my budgetary needsThe installation was scheduled and the crew that arrived to replace the old unit did a great jobI have been a Genz-Ryan customer for a few years now and find them dependable and reliable Thank you

Jimmy was great He can to do my annual maintenance visit on my Air conditioner He was fast and efficient with his and my time He was one of the best employees I have had come out from Genz-Ryan

I recently had a routine maintenance check from Genz-Ryan on the one year anniversary of the installation of a new furnaceThe service representative was on time and responsive to several questions that I wanted answers for regarding our furnace operationIn particular, I am pleased to say that he resolved a humidification system issue that had not been set up when the system was installed one year ago

Genz-Ryan excellent experience