Kelley-Robb-Cummins Funeral Home

I feel 7th fortunate that I got Lance as my plumber to fix our toilet He was efficient and kind and friendly He was very thorough in what he was doing and explained what he was doing He wore slipper things over his shoes and I did appreciate I would use him again in axheartbeart

Ryan provided an air conditioner tune upHe was pleasant and completed the work as agreed

Genz Ryan performed repairs for us on January 12, The repairs included a day warrantyWe wanted a longer warranty but were told we'd have to purchase a 'package that cost quite a bit more than the repairs we needed and included provisions we did not needOn May 12th, 2017, one month after the day warranty expired, the repairs they had done failed, resulting in a large area of flooding and damage to the floor, drywall of 1st floor ceiling, and water damage underneath the tub, in addition to rendering the "fixed" tub unusable I called genz ryan several times on Friday, May 12th but since no one ever answered the phone I left a voice message Now we not only have to hire another plumber to correct what they were supposed to repair, but we also have to pay for damages to our home caused by their insufficient job Their website claims that they have outstanding warranty service and that they stand by their work, however we found this to not be the case, and are now left t

Both were very nice and friendlyarrived on time and completed job and explained each serviced item after completing the tests.Will think it over if I want air serviced thanks Eddie and JudyElk River,mn

Their website states "Genz-Ryan not only offers our customers custom-designed comfort systems, but we also stand behind our service and systems with a pledge of reliability and performance on which you can relyGenz-Ryan guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer's operating and maintenance manuals, the system will perform as stated and agreed upon." We have had a service plan with them for some time now, They have been charging us $a month, they never call to schedule the service as the say they will, and their "guarantee" they have on their site is falseNever had a problem with our unit until they stated messing with it, We got them in the fall of in the spring of the unit would not work they came out charged us to fix itnow again the spring of had to pay againThey also said NO Warranty so much for that advertisement on their site5/13/Horrible service, They do not stand by/offer a

Terry was very analytical and through his analysis, came up with a solution for the problem Very efficient Very professional Did a good job of explaining what the problem was

Noah F was fantastic Very professional, friendly and responsive to our issues He answered all our questions and even spent extra time looking into specific details He made sure we understood everything and had reviewed our product history before coming to the appt

Very satisfactory Jimmy did a great job checking out our ac system and he did it very efficiently

The tech came when he said he would be there....that is good....polite...that is good..the office worker who assisted me on Friday was polite and helpful...that is good....my furnace is working...that is goodAn overall positive experience

Our furnace went out late in the eveningWe called Genz-Ryan and Tyler came right out to our home to investigate the issueHe was unable to fix the furnace that evening, however he was able to turn the furnace on so we had heat overnightThe following day he was able to repair the problemTyler provided excellent service!

Noah has been to my home on several occasions and always is courteous, knowledgeable and does a great job! Thanks Noah for your help!

I had a water break in my homeGenz Ryan was called, field manager and one technician arrivedI was charged $for this which I have no problem withFuel manager said first they had to identify where break was, which I already showed themField manager broke valve to water main and they broke the bifold door to furnace and water main areaStated they could not do more until water was shut off by city which was the next dayBut he needed payment to move forwardI paid $1,that evening with credit cardThe water was shut off the next morning by amGenz Ryan did not show up till almost in the afternoonFixed valve they broke and replaced lines under kitchen sink where the water break wasWhen finished he asked for $more in paymentI said you have my card info that I paid you with yesterday and he said no I do notI said you are charging me $for these parts? He put on invoice Large restoration system and one small restoration system which I did not

Fantastic serviceNo complaintsFurnace broke on a SundayTechnician came out and resolved the issueWas covered under warranty

Called Genz Ryan at 8:a.mon November, as our heat was not workingThey sent a technician out that same day (afternoon) and was up and running again by 6:p.mThe temperature was in the low 40's that dayThe Technician was very professional and courteousI strongly recommend this Company

We received exellent, knowledgeable service from the Genz-Ryan technician

I find that so many positive reviews on Revdex.com seems fishy Regardless, I would give this company rating of if I could It's not often I get ripped off, but they got me with an Air Conditioner repair With 90+ degrees outside after almost a week without air, I bought their pitch about all the things that are wrong with my AC and paid them almost $1,700! All I needed is a seal & recharge service, which usually runs around $ They told me I needed a new "Voltage Absorption" system and some other stuff and it sounded important IT DOES NOT EXIST See an ABC affiliate news report about the same ripoff: http://abc11.com/home/ac-repair-leaves-apex-homeowner-with-questions/2289963/

Andrew Dand Christy D, both receive high marks in the fixing of my furnace humidifier Andrew checked out, found a fault and cycled the system until he was positive that it was working He was also punctual and it was a great service callChristy Mis fantastic as well She is great on the phone and is a real pro at assessing the need and setting up the service call She does this with a cheerful positive attitude

Ryan Wfrom Genz-Ryan Plumbing and Heating did a great job with my furnace, I will definitely request him in the future!

Two Genz-Ryan professionals inspected our furnace and air conditioning unit today and did a terrific job They were polite, engaging, quick and efficient They explained the results of their inspection and offered various options regarding a solution Everything was back to 100% in no time I highly recommend Genz-Ryan

Very positive experience with this team of professionals Although I wish I didn't have the expense at this point in time, I am confident that the fix was done correctly