Kelley-Robb-Cummins Funeral Home

Fantastic serviceNo complaintsFurnace broke on a SundayTechnician came out and resolved the issueWas covered under warranty

Terry was very analytical and through his analysis, came up with a solution for the problem Very efficient Very professional Did a good job of explaining what the problem was

Ryan Wfrom Genz-Ryan Plumbing and Heating did a great job with my furnace, I will definitely request him in the future!

The tech came when he said he would be there....that is good....polite...that is good..the office worker who assisted me on Friday was polite and helpful...that is good....my furnace is working...that is goodAn overall positive experience

My furnace had an unexpected issue this morning and was no longer heating airI called Genz-Ryan and they were able to send out a tech a couple hours later The tech, Mike B, was very professional and informative and despite my technical ignorance helped me understand what was going onMike quickly pointed out the item that was likely the issue and helped me understand my options, including potentially a new furnace to replace mine as its years old He walked through each of the options and did not pressure me into one or anotherI settled on fixing the components he called out in his inspection, and he was able to complete the work same day Now I have heat!

Genz Ryan performed repairs for us on January 12, The repairs included a day warrantyWe wanted a longer warranty but were told we'd have to purchase a 'package that cost quite a bit more than the repairs we needed and included provisions we did not needOn May 12th, 2017, one month after the day warranty expired, the repairs they had done failed, resulting in a large area of flooding and damage to the floor, drywall of 1st floor ceiling, and water damage underneath the tub, in addition to rendering the "fixed" tub unusable I called genz ryan several times on Friday, May 12th but since no one ever answered the phone I left a voice message Now we not only have to hire another plumber to correct what they were supposed to repair, but we also have to pay for damages to our home caused by their insufficient job Their website claims that they have outstanding warranty service and that they stand by their work, however we found this to not be the case, and are now left t

Their website states "Genz-Ryan not only offers our customers custom-designed comfort systems, but we also stand behind our service and systems with a pledge of reliability and performance on which you can relyGenz-Ryan guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer's operating and maintenance manuals, the system will perform as stated and agreed upon." We have had a service plan with them for some time now, They have been charging us $a month, they never call to schedule the service as the say they will, and their "guarantee" they have on their site is falseNever had a problem with our unit until they stated messing with it, We got them in the fall of in the spring of the unit would not work they came out charged us to fix itnow again the spring of had to pay againThey also said NO Warranty so much for that advertisement on their site5/13/Horrible service, They do not stand by/offer a

I had a water break in my homeGenz Ryan was called, field manager and one technician arrivedI was charged $for this which I have no problem withFuel manager said first they had to identify where break was, which I already showed themField manager broke valve to water main and they broke the bifold door to furnace and water main areaStated they could not do more until water was shut off by city which was the next dayBut he needed payment to move forwardI paid $1,that evening with credit cardThe water was shut off the next morning by amGenz Ryan did not show up till almost in the afternoonFixed valve they broke and replaced lines under kitchen sink where the water break wasWhen finished he asked for $more in paymentI said you have my card info that I paid you with yesterday and he said no I do notI said you are charging me $for these parts? He put on invoice Large restoration system and one small restoration system which I did not

Noah has been to my home on several occasions and always is courteous, knowledgeable and does a great job! Thanks Noah for your help!

Billy and Zac did a great job in checking my air conditioner Kept me updated on actions being taken Provided a thorough review at the end with recommendations Professional throughout the service call Customer service kept me updated with arrival times and minimized my time away from my office A great service

Great experience as always! Professional service, helpful with questions, and very personable

We contacted Genz Ryan to install a mini-split AC system with units to one compressorMy husband met with Noah, the sales personNoah made it seem like a straightforward installHe didn't mention or seem to anticipate any problems, other than the fact that we would need to move one plant to make space for the compressor on the side of our houseMy husband and Noah agreed on a dateWe did not receive anything in writing, but were given an estimate of the costThe installers arrived on the scheduled dateJason was professional and niceThe other installer, Ryan, was confrontational, rude and argumentativeHe kept throwing up roadblocks; reasons why they would not be able to do the installationHe said the condenser needed to be put on the patio instead of on the side of the house as Noah had planned, and he said there were condensation/drainage issue that made it an unworkable due to the location of the path around our houseRyan called his supervisor, and told my husband "w

Called Genz Ryan at 8:a.mon November, as our heat was not workingThey sent a technician out that same day (afternoon) and was up and running again by 6:p.mThe temperature was in the low 40's that dayThe Technician was very professional and courteousI strongly recommend this Company

Two Genz-Ryan professionals inspected our furnace and air conditioning unit today and did a terrific job They were polite, engaging, quick and efficient They explained the results of their inspection and offered various options regarding a solution Everything was back to 100% in no time I highly recommend Genz-Ryan

Johnny did a great job looking things over, interacting with the family, and talking through what is going on

Genz Ryan replaced a circuit board on my year old Carrier furnaceThey charged me $for the part and $for the laborCarrier has a year warranty on partsGenz Ryan gave me a $warranty discountI have called and e-mailed many times to speak to someone in management and no one ever calls backThere should have been no charge for the part and $labor charge for hours is outrageous

Mike and Nick from Genz-Ryan did a great job servicing my air conditioning unit Both were very professional and let me know exactly what they were doing and if any additional services were needed or suggested They explained the benefits of the suggested service but did not try to sell me something that was not needed I would highly recommend Genz-Ryan

ZACK Bwas very punctual as usual He performed our annual furnace check Everything was functioning this time His demeanor and professionalism is precisely why we always request him for any of our "Genz-Ryan" services He not only knows his business, but, he is a gentleman too You should be proud to have him on your service team

Great tuservice! Steve M was professional, knowledgeable, and punctual We have been using Genz Ryan (hooking up a dryer, air conditioning tune up, fixing a furnace fan, and heating tune up) for the last 4-years We love the company!

Called just before 5PM day 1, got service the next day, for my sump pump Turned out it was literally a alarm, but was glad to have such quick, friendly and thorough service