Kelley-Robb-Cummins Funeral Home

Zach did an amazing job for us We cannot be more thankful for his professionalism, friendliness, and prompt service We highly recommend Zach and his company, They are our techs for life!

Steve came to check our year old air conditioner, & found a problem with cracks in the furnace manifold checking out the a/c coilsHe then noticed that our gas water heater had developed a leak on the bottom of the tankthe furnace is yrs old & the water heater He was able to reserve time to get both taken care of the next day with new furnace & water heaterHe was very professional & not pressuring during his sales pitch!

Tyler was very professional, competent, and polite in his interactionsWe especially appreciate the care he used in protecting the plants around the air conditioner and in moving around the house

The HVAC tech that came out to inspect my furnace was very professional and courteous He thoroughly tested the system and made recommendations to improve efficiency which I am still considering Thanks for a great experience!

Genz-Ryan came to certify a furnace for a City of Richfield point of sale inspection Ricki and his partner Dan took less than an hour to claim the following work needed to be performed to certify the furnace 
Blower motor amperage was low:
-When asked where the amperage guidelines were found they said the internet; however they could produce no make or model number for the blower motor so we could verifyExhaust piping must be replaced by double wall piping to be up to code:
-No such code exists for currently installed furnaces
Laundry tub must be removed for proximity to furnace per code:
-No such code exists for currently installed furnaces
The quote for all this work was $sort of When asked for a specific quote they couldn't provide one right then; unless were going to do the work We were told the quote would be emailed the next morning When we called three days later having not received either an invoice or a quote we talked to a manager Jeff He had limited information about our appointment The information he had didn't show that we had been given an $"quote" When we continued to ask tough questions about the specifics of his technicians report to us he finally hung up  It took weeks for an invoice for the very unethical visit, which being year and on SSI I paid $for, to be delivered by email No quote was provided, just a $furnace inspection visit that said the furnace had failedI had another HVAC contractor out later that week to certify the furnace and confirmed there were no code violations and the amperage testing they did was bogusThat visit was $

Customer Service was excellent! So grateful to have found this company to assist us with our plumbing needs Dave was wonderful to work with, and managed to fix our problems with our iron filter and water softener not only quickly, but no longer does it wake us up in the middle of the night needing service! Thank you, Dave

The technicians and the customer service representatives were very friendly and helpful I have only positive things to say about the employees My only complaints are regarding Genz-Ryan practices and processes
I don't like that their bills are not itemized You get one total price whereas most businesses show you what you pay for parts and for labor--makes me wonder if they're hiding something
The other issue is their communications Before and after the installation of my new furnace, it seemed that I had to provide them my contact information every time I called in Also, information given to and given by the technicians was not available to customer service reps when I talked to them I also received multiple calls regarding the same thing It seems like the left hand doesn't always know what the right hand is doing
Great people but need some help with process!

I called Genz-Ryan for a furnace tune-upLarry came out and did a very thorough job and found two problems that needed to be fixedHe gave us some good reasons to either do the repair or go for a new furnace; ours is years old.We decided to replace the furnace
John

I had a failure of my hot water heater and called on Saturday morning They were very prompt in getting someone here Matt is a great Technician He reviewed my problem and gave me a list of options that I could chose from to fit into my budget Matt was very polite and explained each option After selecting the option he went right to work He called in the parts and their runner had them here within about a half hour They removed the old heater and cleaned up the area The installation is very professional looking I would recommend Matt M to anyone and if I have more work I won't hesitate to use them again Everything went smoothly due to Matt's experience Thanks again

I called Genz Ryan when my furnace quit working during the recent cold spell They were unable to give me a definite appointment, but said that they would send a technician some time that day I was treated with courtesy and professionalism by the customer service representatives on the telephone (Karen and Alexis) I received several calls to update me on when I could expect the technician About 8:PM on a Friday, Noah Fappeared at my home He put on shoe covers and immediately went to work on diagnosing the problem He explained the situation and the alternatives for repairing the problem He installed an upgraded blower motor and had the furnace working in about two hours He was professional, cleaned up the work site and repaired the problem Overall, I was very satisfied with their response and work completed

Nick was very courteous and professionalHe kept me up to date with his progress during his service visitGreat job!

Great servicevery thorough

Excellent Service

I had a routine service visit a few months ago At this visit was told I needed new water heater, water softner and a motor intake vale replaced on my furnace for a total of I was told I could get 0% interest by financing it for a year On day of visit I agreed and the furnace was fixed and scheduled softner and heater visit for the following Wednesday After visit that day I researched and found I was being overcharged Also called in a second opinion and was told my water heater was fine and not leaking as I was told I canceled apt for water heater and softener with technician and asked that he cancel financing and I pay Genz Ryan directly for services on furnace I waited for this to be processed and received a bill from the company financing for $but the services day of for furnace were quoted at $less then that and financing was supposed to be canceled I called Genz Ryan to correct after this times to correct Spoke with customer service reps, was t

Nick *** preformed a maintenance check on my air conditioning He was very knowledgeable, polite & through He even fixed an light bulb problem for me!
I will definitely ask for Nick in the future Plus he is a veteran of years of service to this country

Ryan Whitson performed an annual inspection on my furnace and ACHe was very professional, courteous and friendlyHe explained what he was checking for and to
troubleshoot possible problemsHe was excellent in answering questions I had.....I liked his personality and was impressed how he appeared to enjoy his job(despite looking at the AC in the rain)....I want to give him the highest review at I wouldl like to have him back for the next maintenance checkThank you Ryan

Matt provided extraordinary service during a difficult timeHe was understanding, willing to work with me and took the time to explain everything throughout the entire processI have worked with multiple other companies with regard to plumbing work and Matt M was hands down the most friendly and made a difficult experience comforting to my wife and I

Have had experiences with different Genz-Ryan technicians and a customer service phone repAll were prompt, professional and knowledgeableThe techs were James, whom I discussed the maintenance plans shortly after moving to my homeThe Customer Service phone rep asked pertinent questions when I called for service and it was after hoursSorry, I do not have her nameShe asked an on call tech, Tyler, to call me which he didHad a very positive experience with him alsoA tech visit was required and today, Dan Wcame and made the fix to the problemHe had to troubleshoot the issue and ultimately corrected it
Stars to each including the Customer Service phone rep who assisted me at about 8:pm Central time on 12/All very positive experiences with impressive follow throughThey do what they say they are going to do

This was the first time I have used this company for service I would definitely use them again The technician the provided the service (MattM) was very courteous, efficient and very understanding I appreciate the fact that he presented me with several options to get the service done that I need I will be using them again

Zach arrived at the time he said he would and he was very professional Zach explained the worked required to run a waterline from the basement into the kitchen on the first floor and he completed the work without any problems I would not hesitate to hire Zach and Genz-Ryan Plumbing & Heating for future projects