Kelley-Robb-Cummins Funeral Home

Steve and Andrew D were to my home about our infloor heatThey were very knowledgeable and discussed what we needed to fix our problem on MondayOn Wednesday Loren B and Andrew D came back out to our home to answer some more questions we hadVery professional

We had Genz-Ryan out to our home for a seasonal HVAC check Steve Mwas on time, courteous and extremely knowledgeable He explained all of the options, answered all of my questions and was very timely I would certainly hire Genz-Ryan and specifically ask for Steve again Highly recommended

Jeremey Rdid a great job of discovering the problems with my heating and air conditioning unit, and presented alternatives for solving the problem He even helped install a toilet seat while I was doing a loan approval on-lineFinally, he presented an 'individual plan' that I accepted

Genz Ryan Service Technician Billy P*** was very professional, knowledgeable and answered any questions I had

Joe *** and his associate were fast, efficient, clean and non disruptive They did a great job, answered questions and left with a very positive feeling about the company they represent

Genz-Ryan sucksWe called a week ago to have them come to our home to install water line before our new fridge arrivedBill *** did the workThey charge $just to come out, no free estimatesBill *** spent hours at our home trying to upsell every "problem" he could findOriginal quote was $5,for work plus other home improvementsHe spoke about guitars (mutual interest w/ my husband)Husband did not assent to $5k and was not sure about price for "only" the water line, which Bill quoted at $Husband said he didn't want to pay him $for nothing, but the quote seemed really highBill then told him if he did not take his quote, then he just got "paid $to talk about guitars."
Really?
Bill *** said he'd help us out on the $1k quoteHe would get our price down $by reducing the two year warranty down to daysGreatWhen my husband asked why the quote was so high, Bill said "the company has to pay for their trucks, and healthcare costs for employees." Not that this was a difficult or complex jobThey needed to pay for their high overheadNiceThey do not quote by the hour or materials, just by jobI asked manager Jeff *** for an itemized bill, and was told it was a "complex formula" they had in their computers that calculated priceI asked for that formula, and he said he would not give it to meI asked for three quotes to other customers on three comparable jobs, he would not give it to meWe priced materialsCopper pipe, $Hammer arrester $12, water shutoff valve $Flexible water line from pipe to fridge, $Copper T-bracket and elbows, solder, let's call it $Soroughly $in materialsMileage? I would assume that was part of the $fee to look and give bidWith the $for estimate/mileage charge and the $in materials, all that's left is the charge for being a plumber and time spent on job$That being said, he did a good jobI respect those that work and that people should be paid for that workI know companies have costs of their own - nothing is for freeTHAT being said, we were robbedThere is a difference between being charged for work at a fair comparable rate, and getting GOUGED because of ignoranceI don't believe this was fairAnd the fact the manager just brushed me off and did not even attempt to work with equals a BAD experienceCaveat emptor, my friendsBuyer bewareWe were uninformed and we needed the work done, but people should not be taken advantage of like thisPlease think twice before working with themAt least arm yourself with this info and protect yourselvesThe Genz-Ryan jingle has been adjusted a bit"I HATE those guys!"

I feel 7th fortunate that I got Lance as my plumber to fix our toilet He was efficient and kind and friendly He was very thorough in what he was doing and explained what he was doing He wore slipper things over his shoes and I did appreciate I would use him again in axheartbeart

We received exellent, knowledgeable service from the Genz-Ryan technician

Genz is fantastic, they Zac understood the issue quickly and repaired itHe was courteous and professional and ensure I understood everything that was needed and everything he did to resolve our issue

Do not hire Genz-ryan, they charge flat rates for any work done and said flat rates are insanely expensiveWe paid $for a garbage disposal replacement that took less than hour and I provided the new disposal! I should have cancelled the appointment that I had to wait days for anyways

Great, friendly service I would highly recommend

Our furnace was out of serviceZack Bquickly and professionally repaired our furnace and explained what he had doneI would recommend the technician and company for repairs!

Very good company Very knowledgeable

Mike, was very good and thorough He explained everything and did not pressure me to make any decision I did not feel comfortable with He even answered questions and made the process as painless as possible

Everyone at Genz-Ryan was helpful and friendly Dave *** was a fantastic technician He explained what he was doing, what I needed and suggested solutions I highly recommend Genz-Ryan

Nice work thank you

Although the results of my furnace inspection were unexpected and pretty much a worst case scenario I felt the information and service I received from Noah was top notch I don't necessarily feel I was taken advantage of even though the cost of replacing a furnace was a lot more than I expected Middle of the winter so I was happy to get this taken care of the next day The installation took about hours even with a decent amount of custom work being done

Tyler is well-mannered and attentive He listens well He does not push his agenda or attempt to unnerve the customer While the Genz-Ryan pricing structure is more expensive he attempts to soften the impact with a focus on long-term benefit He represents the company well One suggestion: he needs to be ready to explain Genz-Ryan's payment plan options for more expensive repair or replacement work

As a customer for about years, Genz-Ryan has provided excellent customer service and very knowledgeable Service Technicians The Service Techs are always willing to answer questions and take the time to show you how to optimize your heating/cooling system for efficiency and comfort

We were very pleased with the service we received on January 24th, They were very informative and we felt they were honest in what would be the best option for us at this timeWe continue to use them for any needs we have concerning our heating and air conditioningThank you!