Kelley-Robb-Cummins Funeral Home

Steve ***, a service tech for Genz Ryan, came out to our house late last night due to an A/c failure He was professional, well informed and explained our lousy situation to us He said he would try his hardest to help us with the manufacturer whose equipment failed and to get back asap to do the work himself Overall, Steve was a buttoned up representative for Genz Ryan and handled a hard situation well

Matt *** from Genz Ryan helped us with a water valve leak He not only solved the issue but also helped us with turning on our irrigation system We would definitely recommend Matt again

Genz-Ryan has satisfactorily been providing service at my home for many yearsThey are reliable and reputable

Matt Motz form Genz-Ryan took great care of our leaky water problem He had a great attitude and handled the problem effectively We appreciated his kind manner and his willingness to help us complete the job and even make an excellent recommendation for a dry wall person to finish our project We're trying to get the townhouse listed for sale and don't live in the area, so his timely work and referral saved us time and money

Very good service

I have used genz Ryan several times and they have been wonderfulVery professional and helpfulThey do great work and currently is helping me with a venting issue If I could rate them higher than a I would

My experience was very positive The response to my problem was very quick The service tech was very knowledgeable and patient in laying out the various choices of solutions Once I made my decision, he immediately started work on the plumbing problem He spent time to make sure I understood what was being done I would have given him a '10' instead of a '9' if the job site was left cleaner I had a little water damage around the work site

Dave came to look at our plumbing and provide an estimate for a repair He not only took the time to do the tasks, but also checked a few other items for me In addition, he gave me multiple estimates for various services, which really helped me in making a final decision Excellent service!!

On time, polite and easy to have in our home After installing he explained how to change the filter and how the warranites workedHe and Joe did a great job

This morning I had Dave *** do my Genz-Ryan plumbing inspectionLike all of the guys from Genz-Ryan, he could not have been more friendly, helpful and professionalI appreciated the heads up phone call I received to let me know he was on his way and he arrived just as promised so no waiting on my partOnce he was here, he patiently answered every question I asked, taking the time to give detailed responses so that I would know what to doDave’s thorough inspection and sincere offer to call him with any future questions or concerns truly reflects the exceptional customer service he providedWhich has been my experience with all of the guys from Genz-RyanThanks so much, Dave!

I was grateful for the professional service Thank you

We were interested in replacing a 21y/o Lennox Furnace and AC, also updating our zone heating A quote was no available by email or printer We had to write it down ourselvesNo literature was handed out, to better understand the products we were interested inThe whole encounter lasted for two hours Most of the time seemed to be getting a quote ready I felt it took to long, a waste of timeThe Representative was easy to work with No high pressure sales pitch The April Air Humidifier has not worked this past winter He trouble shot the appliance and found the water hose was plugged with sediment No charge HIs actions did promote good will

Genz Ryan technicians are consistently very good Well trained and very good with the customer They are able to explain the procedures, etc

Terry H came out for routine furnace maintenance and it ended up being much complex than that There were two other potentially significant issues he ended up troubleshooting and resolving before he left All through the process he was willing to answer all my questions to make sure I completely understood what he was doing He wanted to make sure I understood the problems so I could prevent them in the future The service was OUTSTANDINg and he was incredibly patient and understandingI'd pick him again in a heartbeat

great service!

GREAT SERVICE

Excellent service from Noah!!

Mike B was outstanding! Very personable, knowledgeable, not pushy, and explained things very well!

I was grateful for the professional service Thank you

Our service tech, Zach, was very friendly, courteous, and professionalHe clearly explained my options to me and answered my questions