Kelley-Robb-Cummins Funeral Home

Professional service, done in a timely mannerI have used them twice for flushing and filling my water heater and once for replacing my water softenerDefinitely would recommend

Dave came to look at our plumbing and provide an estimate for a repair He not only took the time to do the tasks, but also checked a few other items for me In addition, he gave me multiple estimates for various services, which really helped me in making a final decision Excellent service!!

Genz-Ryan were very friendly, helpful other than one part of it Our first service tech called us letting us know that he would be there in minutes which was great The next day the service techs that were installing our new furnace arrived later than expected due to a team meeting that we did not know about and we did not get a call from them letting us know when they would be here They put drop cloths down but they were dirty with debris and leaves and should have been shook before they came They answered any questions I had and went over everything before they left and were very professional installing the furnace and it is working great!

Very friendly, courteous and professional service Lots of service options from a band-aid fix to full replacement and all are fully explained No pressure to upsell Quality work all around Only non-positive comment is they maybe cost a little bit higher than average, but the quality and service is also higher

Tyler with Genz-Ryan was fantastic! He was easy to work with and explained all of our options related to our air conditioner

Genz-Ryan overall is A+++From the beginning they have been courteous, professional and honestThe customer service they provide is a class actThe Install Technician, John Burke, installed my new furnace in temps over degreesIf he ran into a challenge, he met it and exceeded it with excellent repairI cannot say enough about how amazing this company and all of the employees are!!

Very Positive! David *** is the best and is a huge asset to Genz-RyanWe would not have any other plumber inner house!

I would not ever work with these folks ever again They quoted me a very high price, I trusted them but then got skeptical, I asked them for an itemized invoice and they refused to five it to meBecoming skeptical, I decided to get a quote from an independent HVAC and Plumbing certified company They quoted $lower than Genz-Ryan! I had already signed the deal with GR, so I was locked into the priceI brought the price of the Job up to Genz-Ryan to their attention, but they said thats their price and I have to pay it On the day of the job, GR guys showed up for a person job I had people sitting in my driveway for over 1/hours or more (because I had to leave for work) drinking coffee waiting for parts to arrive and an electrician to do his workI live in a town home My utility room is the size of a coat closet Why would you ever send that many people for a two person jobI paid for excessive fees on labor for a small job Insult to injury, their work did not even meet code for our city inspectors Now I have to deal with them on fixing their faulty workA week later I had a plumbing issue with my sink I called their competitor, got a fair market price and have no issues with their work It was awesomeIf you want something done right with your HAVC and plumbing needs, NEVER CHOSE GENZ-RYAN

Jeff *** was very helpful and was able to find the leak in our AC unit, by checking several different areas He was very professional and kind! Thank you!!

We used Genz-Ryan special to flush out our Water Heater The serviceman was Alex and he was very polite, professional, and knowledgeable Ironically, he had let me know a service my city provided "free of charge" to residents Wow, we actually saved money We will continue to use Genz-Ryan in the future as we have in the past

Fantastic serviceWalked me though all analysis of the problem and the potential solutionsDiscussion included all exact costs for repairs and replacementHighly recommend this company and their representative

Had Nick Mfrom Genz Ryan out today, darn AC unit leakingHe did a complete check and told me straight what my options wereVery professional!

Ryan came out to fix my air conditioner that was just fixed the prior week There was one thing that was not put back previously when the work was done that caused the air conditioner to not work Ryan figured it out right away and got it running Ryan then took the time to do an inspection on everything to make sure that everything is working properly Great customer service

I had a small leak in valve resolved and water heater flushedLance was courteous and professional

Great, friendly service I would highly recommend

Genz-Ryan technician Bill Bwas prompt, friendly, did thorough work and took the time to put together optional quotes for some possible future work

I had a failure of my hot water heater and called on Saturday morning They were very prompt in getting someone here Matt is a great Technician He reviewed my problem and gave me a list of options that I could chose from to fit into my budget Matt was very polite and explained each option After selecting the option he went right to work He called in the parts and their runner had them here within about a half hour They removed the old heater and cleaned up the area The installation is very professional looking I would recommend Matt M to anyone and if I have more work I won't hesitate to use them again Everything went smoothly due to Matt's experience Thanks again

Great Serice and on time Very friendly Provide excellent information on the status of the furnace and AC unit

Excellent services provided that was professional and customer friendly

Don't be fooled, their tu"special" is a joke; they will only give you that special when it works for themBUT not when they have service calls rolling in that they can bill at a higher billing rateMove on to a company that honors their commitments and follows up on promises.....I used their online scheduling request form; they called back and we got their $AC tu"special" on the calendar several weeks out The night before the scheduled tu(less than hours notice) I received a call that they were unable to make it out the following day and to call to reschedule When I called back and talked to the service rep Christian, he said that they have all "no-cools" to cover and had no technicians to cover our appointmentHe also gave me a line that it was "the law" that they had to cover no-cools, when I asked him to clarify what law, he said the state of MN requires that they cover any place that reports a no-cool because you know, kids and elderly When I told him I had rescheduled my work to stay home that day and that they could stop by at anytime he said that he couldn't make that happen His only resolve was to offer to reschedule me and put a "don't not reschedule" flag on itWhen I told him this was really poor service, I asked to have a Service Manager call me backHe took my info and confirmed my phone number, but I never got a call backI would have been happy with SOMETHING for my inconvenience, perhaps even just a flimsy furnace filter!