Kelley-Robb-Cummins Funeral Home

I awoke in the middle of the night smelling a burnt type odor coming from the lower level of my houseThe furnace was making a terrible noise and running extremely hot, so I turned it off
I called Genz Ryan up first thing in the morning, they sent Steve Mover before noon to take a look at my furnace, it was determined that the blower motor burnt out, causing the heat exchanger to crack due to the extreme heatThey began removal of the year old furnace that afternoon and installed a new furnace that eveningI am very satisfied with their quick response to this emergencyEveryone was very professional, knowledgeable,courteous, and proficient in their work

FIVE STARS FOR MIKE GREAT SERVICE, DETAILED EXPLANATIONS, AND PROMPT RESOLUTION THANKS!

Matt was very knowledgeable, courteous and did a very good jobWas out a couple hours after I called

Our home's hot water heater broke down and we called Genz-Ryan They had someone out to our home within hours Dave *** was courteous, professional, knowledgeable, and just a pleasure to work with He promptly fixed our water heater, and answered all of our questions I would highly recommend Genz-Ryan Heating and Plumbing, and Dave *** specificallyThanks

Adam G was a great helpDid excellent work and explained the process and fixed the problem with the furnace humidifierA great asset to the company

I'd leave zero stars if I could I made a mistake I agreed to have Genz Ryan install a water heater and some venting in my home I signed a contract to have them install a water heater and some venting for a couple of sinksThe estimate was over $7,which seemed high to me (There estimate for a Rinnai Tankless Water Heater was over $14,500) When I thought about it over the weekend, I decided it was too much money
I called over the weekend and talked with the sales person and told him I didn't want to do the ventingIn the awkward conversation the guy giving the estimate kept saying they are not a "time and materials" plumber and said he wouldn't give me a detailed estimate The next Monday, a plumber came and installed the water heater for $3, They were supposed to install an outlet which I told them not to do and was assured there would be a credit for the fact that their electrician would not have to come out
I found the exact same water heater on line for $from Home Depot which means they charged $3,for half of a day of installation for the water heater The water heater was installed in the exact same space No new venting or piping was neededThe water heater works fine They did a great job installing it but the pricing from Genz Ryan is sketchyI'm not sure if it was the person who priced out my job or if it was the organization as a whole but they refused to give an itemized invoice for the service I never received an paid invoice or a credit for the electrician that never came
It seems like they need to gouge customers to pay for all the "cute" advertising they are doingAgain, I agreed to this for which I take responsibility but I'm hoping this review might protect others from using them
Go somewhere else There are plenty of plumbers out there who are more honest in their pricing then Genz-Ryan

Had very annoying whistling noise in my recently installed Zone H/A systemHad company coming to stay in lower level and needed correction asapReached Christy at G/R at am and she assured me they would have tech out todayhours later Jeff, tech, was out to fixCalmly analyzed issue and made adjustments in air flow, Explained I had yr warrantyVery knowledgeable in my systemVery happy with entire processMy anxiety disappeared just in time for Thanksgiving HolidayErnie G Burnsville MN

Tom did an excellent job

David A was the Genz-Ryan technician who performed routine maintenance on the plumbing, including the hot water heater, in my homeHe checked all the faucets, toilet tanks, showers, etcand drained the hot water heater I appreciated his helpfulness in answering related questions I had
David arrived on schedule, was careful in the home, friendly and professionalI appreciated his skill and his demeanor and recommend him in this role to others

I was very pleased with my HVAC Tech that came to my home on an Air Conditioning Tuneup Aug29th He was very easy to talk with and
explained to me problems located and solutions for repair or replacementI will request him for my Furnace tuneup in the fallThank you

Our furnace went out over the weekend and Chris Rspent all day here on Monday installing a new one We were very happy with the work he did and would specifically request him again if we have any other issues Thanks!

We have used Genz-Ryan for several years now and have been very pleased with their service

Noah F with Genz-Ryan was very professional, extremely nice, very helpful and went out of his way to ensure my furnace was fixed and working properly the same evening

Genz Ryan is always does top notch workTheir reps are also very respectful and thorough

Dave B was on time for my sump pumpvery nice, competent personGave me great ideas on how to mitigate sound coming sump when running Dave's ideas did the trickVery good jobI would certainly hire Genz-Ryan and Dave B again

I am writing to request the Revdex.com investigate the pricing practices of Genz-Ryan to determine if they are legal and ethical Genz-Ryan has customers authorize work on Tablets carried by their Technicians The authorization form does not clearly identify the costs of parts, labor, or warrantiesMultiple projects are bundled together into one work order An array of options are presented with minimal explanation of what is included and presented as Bronze, Gold, Platinum, etcWarranties are included but costs are not identified
I paid $4,to have a new Water Heater installed and a Pressure Reducing Valve replaced I was presented with several options ranging from do nothing to a cost including a new water softener of over $7, I agreed to the Water Heater and PRV valve I was completely unaware a two year warranty was included and no where are the costs of the warranty specified, nor was it presented as an option The description of the Water Heater

Timely, knowledgeable, tidy, friendly

Jeff P from Genz-Ryan Plumbing & Heating installed my Furnace/AC unitOn the morning of the installation Jeff called me to let me know he was on his wayJeff was very thorough in everything that he did for me and I had heat again bv 1:00pm in the afternoonJeff made sure to keep his work area clean and thoroughly cleaned up after the job was completeJeff made sure to answer any questions that I had and let me know that I could call should I have any questions in the futureThanks Jeff for a great job!

My husband and I had Genz Ryan come out to look at our water heater because our flammable vapor sensor went bad on our hot water heaterThis was under warranty by the manufacture, but we decided to get service faster than the manufacture could provideGenz Ryan came out to our home and the service technician Joel made a statement about not being familiar with the newer unit in our homeWe let him look around for a few minutes to see if he could find anything additional wrong with the unitWe then requested that we get an emailed receipt to be able to view the charges of the labor and partsWe never received thisI contacted Genz Ryan to request an additional copy be sentThis was sent and the charges are lumped as oneI contacted the customer service and asked about an itemized bill and was told that they don't do thisHow can we verify the charges of the service call without any pricing break downAdditionally, I was told that if I started the monthly service plan with them

Tyler *** was fantastic this morningHe came right at the time he said he wouldHe was extremely knowledgable and explained everything he needed to do concerning this repairHe was respectful and confidentI feel very grateful to have my AC up and running againBest repair person I have had for any appliance in a long time