Kelley-Robb-Cummins Funeral Home

I had bought a water softener and wanted to have it hooked upI called Genz Ryan and they said they had a service fee of $to come out to my house which was fine since I figured installing a water softener that required two hoe connects would be simple and inexpensiveThe plumber arrived and said he didn't like the softener I had bought and wanted to sell me a new oneI told him the one I had was a highly rated unit and I was not interested in buying one from himI asked what it would cost to hook mine up and he said he needed to go figure it outHe returned from his truck and gave me several quotes starting at over $for the "Full Service" option , $for the next option and finally $for the bare bones installation!!
I reminded the plumber that I was providing my own softener and only wanted to have him hook up TWO plumbing connectionsI was outraged at the blatant attempt to cheat a senior customer, hoping I would be ignorant enough to accept his quoteI wrote him a check for $and sent him on his way
I called another plumber and he installed my softener for under $He told me of another instance where Genz Ryan installed a ice maker for an elderly couple for $Watch out for these guys and be sure to get a second quote

FIVE STARS FOR MIKE GREAT SERVICE, DETAILED EXPLANATIONS, AND PROMPT RESOLUTION THANKS!

Had very annoying whistling noise in my recently installed Zone H/A systemHad company coming to stay in lower level and needed correction asapReached Christy at G/R at am and she assured me they would have tech out todayhours later Jeff, tech, was out to fixCalmly analyzed issue and made adjustments in air flow, Explained I had yr warrantyVery knowledgeable in my systemVery happy with entire processMy anxiety disappeared just in time for Thanksgiving HolidayErnie G Burnsville MN

Noah F with Genz-Ryan was very professional, extremely nice, very helpful and went out of his way to ensure my furnace was fixed and working properly the same evening

Matt was on time, professional and quickly fixed the toilet

Timely, knowledgeable, tidy, friendly

Genz-Ryan came to certify a furnace for a City of Richfield point of sale inspection Ricki and his partner Dan took less than an hour to claim the following work needed to be performed to certify the furnace 
Blower motor amperage was low:
-When asked where the amperage guidelines were found they said the internet; however they could produce no make or model number for the blower motor so we could verifyExhaust piping must be replaced by double wall piping to be up to code:
-No such code exists for currently installed furnaces
Laundry tub must be removed for proximity to furnace per code:
-No such code exists for currently installed furnaces
The quote for all this work was $sort of When asked for a specific quote they couldn't provide one right then; unless were going to do the work We were told the quote would be emailed the next morning When we called three days later having not received either an invoice or a quote we talked to a manager Jeff He had limited information about our appointment The information he had didn't show that we had been given an $"quote" When we continued to ask tough questions about the specifics of his technicians report to us he finally hung up  It took weeks for an invoice for the very unethical visit, which being year and on SSI I paid $for, to be delivered by email No quote was provided, just a $furnace inspection visit that said the furnace had failedI had another HVAC contractor out later that week to certify the furnace and confirmed there were no code violations and the amperage testing they did was bogusThat visit was $

Dave *** arrived as scheduled, promptly assessed the problem and offered several solutionsIn addition he resolved a problem I had from a previous installation of a toilet at no charge, easily and cleaned up after himselfIn addition he informed me of a valve problem with water pressure, called my city and assisted me in getting that valve scheduled to be replacedHe was pleasant, efficient and helpfulI give him five stars for his service!

Genz Ryan is always does top notch workTheir reps are also very respectful and thorough

Tyler and all of the people we've dealt with at Genz-Ryan have been professional and helpfulTyler was thorough and observantHe pointed out things beyond the furnace and provided suggestions and options without pressure to purchase servicesI would not hesitate to recommend them!

Dave ***, of Genz-Ryan Plumbing & Heating serviced my hot-water heater He described the procedure and answered all my questions Very courteous He informed me that my water softener was not functioning At my request he provided me with a quote on a basic system Five star rating

A week ago my water heater went out and I called Genz-Ryan of Burnsville MN I was told that there would be a trip charge of $to have them come out and look and see what’s wrongI agreed as that seemed reasonable and if they did any work, that charge would be applied to the billThey get to my home Wednesday, May 16th at 3:45pmUpon inspection, they determined the main module needed to be replacedThey started explaining options to my wife who told them to call me instead and explainThey didOption They could replace the item right away for $plusOption They could wait for the part from Whirlpool which would be there Monday, May 21st, and come back out and install it for $plus another trip charge of $Option This option was never told or explained to me but when Genz-Ryan called Whirlpool, they offered to overnight the part for $Why was this kept from me? As you can see, I was already into it for the hundred dollars trip charge and to

Tyler *** was fantastic this morningHe came right at the time he said he wouldHe was extremely knowledgable and explained everything he needed to do concerning this repairHe was respectful and confidentI feel very grateful to have my AC up and running againBest repair person I have had for any appliance in a long time

Hi: I was notified several times for the appointment Dave B was excellent and would call him again

I was very pleased with my HVAC Tech that came to my home on an Air Conditioning Tuneup Aug29th He was very easy to talk with and
explained to me problems located and solutions for repair or replacementI will request him for my Furnace tuneup in the fallThank you

Adam G was a great helpDid excellent work and explained the process and fixed the problem with the furnace humidifierA great asset to the company

Dave B was on time for my sump pumpvery nice, competent personGave me great ideas on how to mitigate sound coming sump when running Dave's ideas did the trickVery good jobI would certainly hire Genz-Ryan and Dave B again

Although the results of my furnace inspection were unexpected and pretty much a worst case scenario I felt the information and service I received from Noah was top notch I don't necessarily feel I was taken advantage of even though the cost of replacing a furnace was a lot more than I expected Middle of the winter so I was happy to get this taken care of the next day The installation took about hours even with a decent amount of custom work being done

Noah was extremely knowledgeable and thorough when writing up an estimate to add heat to the upstairs of my home He provided multiple options along with costs at the initial appointment

Very thorough and explained every detail Alberto is a true professional