Kelley-Robb-Cummins Funeral Home

David listened to my concerns, checked them out, completed the maintenance job that served as the primary reason for his visit He then presented me with information regarding ways to remedy my concerns He was very professional and pleasant to have around He was representative of each of the workers from Genz-Ryan who we have had in our house This is why we keep going back to them

Genz-Ryan technician Bill Bwas prompt, friendly, did thorough work and took the time to put together optional quotes for some possible future work

Great service and friendly representative Would recommend this company to anyone looking for good reliable products and service

Zach *** with Genz Ryan did a great job servicing my HVAC unit during it's check up appt He was helpful, clean, knowledgeable and nice He explained what he was doing at all stages of the check up as well as what he found (or not found) during my apptThank You Zach *** and Genz Ryan

Billy came out to do a maintenance check on our air conditioner today and he was so nice to work with He answered all of my questions and was very knowledgeable

Dave is not only highly skilled but he is also very honestHis priority is doing what's best for his customerMany people consider Genz-Ryan to be more expensive than their competitors but Dave is worth itHe has actually saved me money in the long run and has been very responsive

Noah did a great job cleaning up our A/C and troubleshooting the control panel which prevented our unit from running
Now with warmer weather it is a blessing to have a working A/C!
Thanks Noah for your professionalism in getting the job done

RE: New water heater purchase & installation - The company named herein was going to charge me $for a gallon water heater installation I paid them $just to show up and observe the problem with my old water heater, etc The very same day they were at my house, I called and got Home Depot to install a new, like water heater for $ Genz-Ryan was going to charge me more than "twice" as much as did Home Depot! Home Depot's subcontractors, *** ***, sent two young men to install my new water heater, and they were "in and out", job completed in about an hour My advice, be sure you shop around when needing any services for your home! I still can't believe the exorbitant price quoted by Genz-Ryan Plumbing & Heating

Matt Marrived on time and was friendly and easy to work with He made sure I was comfortable with the estimate for the work I chose to have done and did a great job I'd recommend him to my friends and family

If anyone is contemplating purchasing a system from Genz-Ryan, please read my review so you can have a better understanding about the level of service provided by this companyHere is my Genz-Ryan Story
In July we dropped $10k to purchase a new 'state-of-the-art' Lennox furnace and AC system as a replacement for the system in our existing house
Two years later (I think), the AC system broke down during the middle of summer, and required a full recharge
Two winters ago (I think), the furnace wasnt heating properly during the middle of the winterI made a service call, and they said there was no problemSo I asked him to put his hand by the heat register to feel the airflow while the furnace was 'running', and he told me that was normalI asked if it typically takes more than one hour during -degree weather to raise the temperature in the house by one degree, and he said YES! He told me that the system was designed for 'comfort', which is why the airflow settings are so low
I had the same problem twice with the AC during two separate summers, and when they came out, they said that the airflow is so low because the system is designed for 'comfort'During summer, it continues to be 10-degrees warmer upstairs vs downstairs
This past winter, I noticed that the house wasnt humidifyingIt took two separate service calls to fix that problemBy the time it was fixed, I asked what was wrongThey said they werent sureThey said that the system somehow forgot that it had a humidifier, so they had to re-register the humidifier settings within the thermostat
Then yesterday (during early summer), I walk down into the basement to find the floor covered in water! It didnt take long for me to realize that the water pump attached to the system wasnt working (the pump that removes all of the water from the AC/dehumidifier system)
This happened three months after I had just had my basement perimeter torn up for two weeks to waterproof the entire areaI guess I clearly didnt contemplate the potential of a flooded basement from a water leak in my new Genz-Ryan 'state-of-the-art' furnace/AC systemI should have known better
I called the customer service line, and immediately asked to speak to a supervisorThe person on the phone wanted to find out what the problem was first before he transferred me, and so I told himHe then told me that he was a supervisor (his name was Kareem I think)I told him what the problem was, and I again asked if I could just return the system, get my money back, and agree to just move on and remove me from my miseryOf course he denied that requestHe asked if he could send someone over to the house right away, and I told him I couldnt get away from work, and so I asked him if someone could come around yesterday afternoonHe said he would call me backHe then told me the GFCI outlet that the pump was plugged into was probably tripped, but he said he would still call back tat day to follon that problem, and look into whether they would repair the water damage to my houseWhen I got home, sure enough, the outlet was the problem, but the outlet wont reset itself, because something is clearly wrong in the electrical circuitryI never did receive that call-back that he promised me, so I called at 5:yesterday afternoon to speak with someone, and after holding for a while, it put me into a voicemail, where I sternly asked for a call-back
At the time I am writing this review, I have still not received a call-back
I will be spending the weekend trying to remove all of the water from the basement, and assess the damage to the floor and walls
Now, I understand that equipment can break downThose things happen, and sometimes that is not anybody's faultBut it is really hard to forgive the lack of folland poor customer serviceThose things are entirely preventable
At this point, I think I just have to cut my losses, and just find another company that can provide me with different equipment, and move onHow sad though...what a waste of $10,

I had an inspection of my air conditioner by Brent G
He was extremely knowledgeable and professional and I was very impressed

I had a DIY Kitchen project well in hand when I decided to switch out my sinkSince the counter was already brought in, I disconnected the plumbing and as Genz-Ryan was proudly advertising on Pandora, decided to give this local vendor a call
They asked what kind of job and I said sink and garbage disposal hook upThey stated there would be a $trip charge and that would be waived if I decided to have service doneThey were scheduled to come out and unfortunately, I had to leave town on business
The plumber "Matt" showed up at our house and my wife accepted the lower of the offers as she didn't know the prices of plumbing and I didn't inform her what the hourly rate was
The garbage disposal was left where it was and the new sink was plumbed in
When I returned home I found out the price of the plumbing job
So you ask how much for this TWO HOUR service? ONE THOUSAND DOLLARS!
I was flabbergasted by this erroneous and inflated charge for two hours workI looked under the sink hoping to find Gold piping but no, the only parts needed and added to the job that were not already there was about 1/feet of black PVC
So I think, okay, feet of pipe, maybe costing at the most $SO then GENZ RYAN only charges $PER HOUR for labor
After I settled down as much as I could, I called the office of Genz Ryan and talked with a very nice person on the phone and she stated that they "PROVIDE a PREMIUM SERVICE"!
I stated that it was a plumbing job- the service person didn’t show up in a tux or a suit, the equipment and tools that he used were like all others we have seen and he was able to do the job efficiently in a time that is in the industry
WHAT MAKES IT PREMIUM?? The only thing that makes GENZ RYAN a Premium service is the PREMIUM PRICE- NO MORE NO LESS!!
When the average plumber charges between $and $an hour, how and why does GENZ RYAN charge $an hour??????
I received a call about a week later from their customer service representative and we have been forever trying to get in contact for three weeksI think they thought I’d stop calling but I called last week and they stopped trying to call backThis must be their tactic to lose people that in their right mind have a legitimate complaint and they will not deal with them It is not surprising that the customer service desk is so busy as I'm sure there are hundreds more unhappy clients like me that are wondering why and how a hometown company can be gouging us so wrong
I will never ever use Genz-Ryan for anything else and would recommend to all others to shop elsewhere

Mike B was most helpful and patient, he explained everything very well, pleasant, polite, did excellent service on our air conditioner, a pleasure to do business with

Terry *** did a great job at explaining was was needed to repair my humidifier

I had a furnace tune up/check and Tyler *** was the person the business sent to perform that work He was great He was fast, efficient and told me potential issues I could experience with my furnace in the future, but did not pressure me to perform the work now He was very friendly and answered all of my questions

Had Tyler stop by on Thursday 06/15, checked things out made a recommendation and we had a new AC unit installed on 06/Great job all around

Technician called me and gave me a description of what needs to be done to fix the situation He was very informative and was easy to work with He gave me two options for what needed to be done and the cost I really appreciated him doing that We decided to go with his first option which was more expensive but that was the best we needed to do

very nice young man..he done a great job..thank you

I just had service on my air conditioning system by Michael BHe explained everything he was checking and all of my options for fixing thingsHe was very patient with my questions

Zach *** with Genz Ryan did a great job servicing my HVAC unit during it's check up appt He was helpful, clean, knowledgeable and nice He explained what he was doing at all stages of the check up as well as what he found (or not found) during my apptThank You Zach *** and Genz Ryan