Kelley-Robb-Cummins Funeral Home

Noah F was very courteous and knowledgeable He gathered all the information necessary to recommend the best products to meet my needs I would definitely recommend Noah and Genz-Ryan to family and friends Great job!

Dave is not only highly skilled but he is also very honestHis priority is doing what's best for his customerMany people consider Genz-Ryan to be more expensive than their competitors but Dave is worth itHe has actually saved me money in the long run and has been very responsive

Tyler and all of the people we've dealt with at Genz-Ryan have been professional and helpfulTyler was thorough and observantHe pointed out things beyond the furnace and provided suggestions and options without pressure to purchase servicesI would not hesitate to recommend them!

Excellent services provided that was professional and customer friendly

Noah F from Genz-Ryan came out and identified the problems with our floor heat Explained what needed to be done and worked up an estimate before he leftHe worked late into the afternoonCame back the next day with the appropriate parts and did the repairsTook time to explain everything carefully so that everyone understood what and why Also showed us what to be observant about and how to maintain the system Cost was as est Very knowledgable, very polite, tidy and clean Good experience,,

Mike B was most helpful and patient, he explained everything very well, pleasant, polite, did excellent service on our air conditioner, a pleasure to do business with

RE: New water heater purchase & installation - The company named herein was going to charge me $for a gallon water heater installation I paid them $just to show up and observe the problem with my old water heater, etc The very same day they were at my house, I called and got Home Depot to install a new, like water heater for $ Genz-Ryan was going to charge me more than "twice" as much as did Home Depot! Home Depot's subcontractors, *** ***, sent two young men to install my new water heater, and they were "in and out", job completed in about an hour My advice, be sure you shop around when needing any services for your home! I still can't believe the exorbitant price quoted by Genz-Ryan Plumbing & Heating

Great service and friendly representative Would recommend this company to anyone looking for good reliable products and service

Had Tyler stop by on Thursday 06/15, checked things out made a recommendation and we had a new AC unit installed on 06/Great job all around

Fantastic serviceWalked me though all analysis of the problem and the potential solutionsDiscussion included all exact costs for repairs and replacementHighly recommend this company and their representative

Matt Marrived on time and was friendly and easy to work with He made sure I was comfortable with the estimate for the work I chose to have done and did a great job I'd recommend him to my friends and family

On time, 100% transparentHad an Issue with condensation under the my furnaceZach Bfigured out the problem in no time

Tyler was punctual, polite, professional, and knowledgeableIt was a pleasure doing business with him and Genz Ryan

Don't be fooled, their tu"special" is a joke; they will only give you that special when it works for themBUT not when they have service calls rolling in that they can bill at a higher billing rateMove on to a company that honors their commitments and follows up on promises.....I used their online scheduling request form; they called back and we got their $AC tu"special" on the calendar several weeks out The night before the scheduled tu(less than hours notice) I received a call that they were unable to make it out the following day and to call to reschedule When I called back and talked to the service rep Christian, he said that they have all "no-cools" to cover and had no technicians to cover our appointmentHe also gave me a line that it was "the law" that they had to cover no-cools, when I asked him to clarify what law, he said the state of MN requires that they cover any place that reports a no-cool because you know, kids and elderly When I told him I had rescheduled my work to stay home that day and that they could stop by at anytime he said that he couldn't make that happen His only resolve was to offer to reschedule me and put a "don't not reschedule" flag on itWhen I told him this was really poor service, I asked to have a Service Manager call me backHe took my info and confirmed my phone number, but I never got a call backI would have been happy with SOMETHING for my inconvenience, perhaps even just a flimsy furnace filter!

David listened to my concerns, checked them out, completed the maintenance job that served as the primary reason for his visit He then presented me with information regarding ways to remedy my concerns He was very professional and pleasant to have around He was representative of each of the workers from Genz-Ryan who we have had in our house This is why we keep going back to them

Terry *** did a great job at explaining was was needed to repair my humidifier

Great Serice and on time Very friendly Provide excellent information on the status of the furnace and AC unit

Zach *** with Genz Ryan did a great job servicing my HVAC unit during it's check up appt He was helpful, clean, knowledgeable and nice He explained what he was doing at all stages of the check up as well as what he found (or not found) during my apptThank You Zach *** and Genz Ryan

I had a small leak in valve resolved and water heater flushedLance was courteous and professional

Always on time and always a job well done