Kelley-Robb-Cummins Funeral Home

Joel P performed an exemplary job for us He efficiently repalced our kitchen faucet to remedy our leak, rebuilt the bathroom sink stopper, fixed a leak in our water supply pipe, and did a major job in fixing our hydronic heating system which was not circulating in the pipes That involved a new air device, circulating pump, and additive to protect against future corrosion in the pipes

We had our hot water heater flushed and inspected this morning We were very pleased with the service The young man that did the service was very good at explaining what he was going to do, and what he did I had some questions and he answered them for me He was courteous and very knowledgeable I would definitely recommend Genz Ryan for any service work

I think Dave *** did a great job todayHe was prompt and explained things very well

Noah F from Genz-Ryan came out and identified the problems with our floor heat Explained what needed to be done and worked up an estimate before he leftHe worked late into the afternoonCame back the next day with the appropriate parts and did the repairsTook time to explain everything carefully so that everyone understood what and why Also showed us what to be observant about and how to maintain the system Cost was as est Very knowledgable, very polite, tidy and clean Good experience,,

We recently had our thermostat replaced by Billy a Genz-Ryan Very nice, professional, respectful of our home, and he did a great job I would recommend Genz-Ryan for any plumbing and/or heating issue you may encounter

On 12-22-I had a new gallon water heater installed for $4,dollars
On 12-23-I discovered water coming out of the drain tube from the furnace and leaking from a crack in the tube The water heater technician had to move two drain tubes when installing the new water heater one from the furnace and the other from the air exchangerContacted Genz-Ryan and they sent a plumber out and repaired at no cost This was appropriate and expected
On 12-24-discovered that furnace was not working Technician who had installed water heater and moved drain pipes had used lots of silicone to reseal connections When doing this he filled the furnace drain tube with silicone as essentially plugged it not allowing the furnace to combust due to the backed up water in the system Contacted Genz-Ryan again and had furnace technician come out He observed connection with large amount of silicone used on connection for drainage tube and removed "plugs" of silicone blockage to get

We called their main number and said that we needed a technician to check our furnace and air exchanger and CLEAN both or them, for a home inspection The guy came out and didn't have so much as a Kleenex to clean anything I offered our small mini vacuum to help him with that, and he said emphatically NO He did nothing but add a plethura of needed parts for our all already working furnace He DID NOT even attempt to clean either the furnace or the air exchanger, and had a very bad attitude I feel violated on every level, and paid him $on my Visa I have repeated called the phone number for the Genz Ryan Company, and no one even cared After multiple phone calls, I finally reached Jeff, a Manager, who had totally no interest in helping this situationMost of my multiple phone cals couldn't even get a person: just a recording that said that they were busy This company is a very bad scam
Please help me
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On time, polite and easy to have in our home After installing he explained how to change the filter and how the warranites workedHe and Joe did a great job

Tyler was very professional, competent, and polite in his interactionsWe especially appreciate the care he used in protecting the plants around the air conditioner and in moving around the house

Outstanding tech Explained issues and options in detail Work was done expeditiously and professionally Everything was cleaned up and back in working order

Great service, prompt, communicative, courteous High quality workmanship, works good, looks good

Outstanding service from Genz Ryan!

After spending almost $17,on a new air conditioner and furnace not even years ago, this is what our "new" equipment looks like
We've had excessive water leaking from our AC condenserThe drain for this was getting plugged and water was leaking all over the new furnace They were out in May to address this the first timeThen back again this August
Genz Ryan first blamed defective dampers in our zoned heating systemQuoted us $to replace After more research, they decided that wasn't the cause
They then told us these drains clog easily and we should sign up for their annual tune up program as they check for clogs like this Funny thing is, we never had this issue once in the years prior with the original furnace and AC unit?
Lennox gave us the contact info for another dealer (*** Heating) who came out today Within minutes, he uncovered what was causing the clogs (last picture) A TON of debris was in the drip pan below the condenser coil

I had a DIY Kitchen project well in hand when I decided to switch out my sinkSince the counter was already brought in, I disconnected the plumbing and as Genz-Ryan was proudly advertising on Pandora, decided to give this local vendor a call
They asked what kind of job and I said sink and garbage disposal hook upThey stated there would be a $trip charge and that would be waived if I decided to have service doneThey were scheduled to come out and unfortunately, I had to leave town on business
The plumber "Matt" showed up at our house and my wife accepted the lower of the offers as she didn't know the prices of plumbing and I didn't inform her what the hourly rate was
The garbage disposal was left where it was and the new sink was plumbed in
When I returned home I found out the price of the plumbing job
So you ask how much for this TWO HOUR service? ONE THOUSAND DOLLARS!
I was flabbergasted by this erroneous and inflated charge for two hours workI looked under the sink hoping to find Gold piping but no, the only parts needed and added to the job that were not already there was about 1/feet of black PVC
So I think, okay, feet of pipe, maybe costing at the most $SO then GENZ RYAN only charges $PER HOUR for labor
After I settled down as much as I could, I called the office of Genz Ryan and talked with a very nice person on the phone and she stated that they "PROVIDE a PREMIUM SERVICE"!
I stated that it was a plumbing job- the service person didn’t show up in a tux or a suit, the equipment and tools that he used were like all others we have seen and he was able to do the job efficiently in a time that is in the industry
WHAT MAKES IT PREMIUM?? The only thing that makes GENZ RYAN a Premium service is the PREMIUM PRICE- NO MORE NO LESS!!
When the average plumber charges between $and $an hour, how and why does GENZ RYAN charge $an hour??????
I received a call about a week later from their customer service representative and we have been forever trying to get in contact for three weeksI think they thought I’d stop calling but I called last week and they stopped trying to call backThis must be their tactic to lose people that in their right mind have a legitimate complaint and they will not deal with them It is not surprising that the customer service desk is so busy as I'm sure there are hundreds more unhappy clients like me that are wondering why and how a hometown company can be gouging us so wrong
I will never ever use Genz-Ryan for anything else and would recommend to all others to shop elsewhere

last night about 10pm we noticed that our main water pipe was leaking.they had a service guy call me said they dont wanna have to come out tonight if they didnt have to so he had me send pictures of the issue then he told me to shut down my water softener and I said that the water hasnt stopped but he said that would be fine until morning.the next morning I called them they said that we had an opened end appointment I kept telling them I have water leaking everywhere she didnt care to hear about it.then I called back minutes later said I need it done asap its an emergency they told me they cant be there until 12-2pm.finally I called back at 210pm said im still waiting and the person on the phone said they had an emergency and I said mine isnt.its 237pm and im still waiting now.I think just because I have a system on warranty they have to service me but there clients are jumping ahead of me

Just had 'Johnny' do a tune up on my AC this morning, and was very happy with the great service

Great experienced professionals looking out for the best interests of the customerVery refreshingLoved working with them and appreciated their adviceWould call them again anytime

This was the first time I have used this company for service I would definitely use them again The technician the provided the service (MattM) was very courteous, efficient and very understanding I appreciate the fact that he presented me with several options to get the service done that I need I will be using them again

Excellent service Arrived on time Courteous KnowledgeableDid a great job

Service technician was professional and efficient in his air conditioning annual check up