Kelley-Robb-Cummins Funeral Home

The service industry, espconstruction and repair, has in general "lost s few steps" over the years That's why it was so refreshing to deal with Brent Gentz and his team Brent was predictable in coming, courteous, patient, and very thorough He anticipated our needs, answered all of our questions, and in the end, provided a great end-to-end service I recommend him and his team highly for getting the job done right the first time and on time-- Kirk ***, Rosemount

You will not find a better HVAC technician than Dan W Exceptional work!

Great service, prompt, communicative, courteous High quality workmanship, works good, looks good

On 12-22-I had a new gallon water heater installed for $4,dollars
On 12-23-I discovered water coming out of the drain tube from the furnace and leaking from a crack in the tube The water heater technician had to move two drain tubes when installing the new water heater one from the furnace and the other from the air exchangerContacted Genz-Ryan and they sent a plumber out and repaired at no cost This was appropriate and expected
On 12-24-discovered that furnace was not working Technician who had installed water heater and moved drain pipes had used lots of silicone to reseal connections When doing this he filled the furnace drain tube with silicone as essentially plugged it not allowing the furnace to combust due to the backed up water in the system Contacted Genz-Ryan again and had furnace technician come out He observed connection with large amount of silicone used on connection for drainage tube and removed "plugs" of silicone blockage to get

On time, polite and easy to have in our home After installing he explained how to change the filter and how the warranites workedHe and Joe did a great job

I worked with Tom at Genz Ryan to check my water heaterHe was extremely knowledgeable and professionalHe provided all of the information I needed, answered all of my questions and the attention to detail was outstandingTom followed up when finished and left the area in perfect conditionI have total confidence in GR as a result and will use them again

I think Dave *** did a great job todayHe was prompt and explained things very well

Mike ***, Gens-Ryan service technician did the annual check on the furance he was personable, friendly and professional Good job

David *** is an outstanding to asset to the Genz-Ryan Family He is an excellent plumber and technician He has been to our home several times and we continually ask for him, when we need work done by the Genz-Ryan David is punctual, smart, congenial, honest, and can immediately diagnose any plumbing/air conditioner problem that we may have We highly recommend David and Genz-RyanMary and Gene

Had repeat visit for Furnace issue after only week Costed more money for 2nd fix now hope stays repaired for awhileOpted not to get new furnace at this time

Great experience with Tom! He is fantastic! He is professional, personable, and explains things well!

Zach *** did a great job

Nick Mfrom Genz-Ryan did a great job of first assessing the issues with my air conditioner and secondly laying out the options to me along with explaining what those options will all correct with my system He was straight forward without overselling or being to pushy I would have no issues with recommending Genz-Ryan or Nick to anyone based on my experience Nick completed the work in a timely manner and my air conditioner is once again working great

Positive experience with Mike B Very professional and explained the options to us Rating stars

Our experience with Dave B the plumber was excellent He was very personable, gave good advice as to the problem at hand and did a very professional installation of our new kitchen fixture Our experience regarding talking to a scheduler and customer service was poor I called at 7am with a leaky sink plumbing, was automatically placed on hold and then told to leave a message I left a message, and after not receiving a call by 7:30am, I phoned again, was placed on hold automatically, and then again told to leave a message My point is, when I make an emergency phone call such as this, I want to talk to someone and not have to leave messages

• We had worked with Genz-Ryan in the past and had been impressed
• We needed a new boiler and on the recommendation of our Genz-Ryan HVAC tech, Noah, we decided to get a "top of the line" Bosch combi boiler
• The install cost over $10,
• I got to see different employees over days, and it took them days to get it working over a period of a weekI had to "deal" with them for consecutive days
• I have made requests for receiptsThey came incomplete totaling only half the cost
• I made five requests for the outdoor sensor to be attached to the boiler before getting a response other than "it doesn't need it." After sending this review to Genz-Ryan, and before this posting, Noah called and we scheduled a time for him to come and put it in
• Their automated system asked for feedback before the boiler was working or before I had received any receipts for work done
• Genz-Ryan told me twice they were certified to install Bosch boilersI called BoschBosch told me Genz-Ryan is not certified to install Bosch boilers"I'm sorry sir, but that company is not on our list," the people at Bosch told me
• Before posting this review, I sent it to them asking them to help me conclude itI got a call from my initial technician, Noah, but there has been no effort on the part of management to acknowledge any problemI still do not have all the receipts - I am missing the receipts from Joel's visit for half of the total charges
• In order to have some piece of mind, I had to hire another HVAC Bosch certified specialist to come and inspect Genz-Ryan's workHe pointed out that the port to gauge the exhaust temp is next to the wall and therefore not useful for taking that measurementEverything else checked out okay
• Everyone is very nice at Genz-Ryan, but this experience adds up to a lack of competence across the boardIf you search through the one star ratings, you'll notice the copy/paste response of their "striving for world class customer service." World class? What world are they talking about? Courtesy and thoughtfulness are great attributes, but are worthless in the face of such a display of repeated incompetence
I wonder if the Revdex.com is aware of Genz-Ryan's use of their logo on their trucks?
• Could I please get that receipt now?

I am writing to request the Revdex.com investigate the pricing practices of Genz-Ryan to determine if they are legal and ethical Genz-Ryan has customers authorize work on Tablets carried by their Technicians The authorization form does not clearly identify the costs of parts, labor, or warrantiesMultiple projects are bundled together into one work order An array of options are presented with minimal explanation of what is included and presented as Bronze, Gold, Platinum, etcWarranties are included but costs are not identified
I paid $4,to have a new Water Heater installed and a Pressure Reducing Valve replaced I was presented with several options ranging from do nothing to a cost including a new water softener of over $7, I agreed to the Water Heater and PRV valve I was completely unaware a two year warranty was included and no where are the costs of the warranty specified, nor was it presented as an option The description of the Water Heater

Just had 'Johnny' do a tune up on my AC this morning, and was very happy with the great service

The Genz-Ryan employees are first class - well-mannered, prompt, hard-working and responsive to our needs

I called Genz-Ryan Plumbing & heating in the morning and had Matt Mover a couple of hours after, replacing a kitchen sink which was hard work due to the heavy one I had and replaced a new garbage disposal Fast service, honest, professional and kindI will definitely call this company again and ask for Matt Mto work on my next projects