Kelley-Robb-Cummins Funeral Home

Excellent Service

courteous, friendly, fast, followed up very well service tech showed up right on the button

A toilet quit functioning and we were experiencing a loss of water pressure in two bathrooms and our water was brown in color Bill *** was the service technician who came to our house He discovered that the water softener had malfunctioned and sediment that was coming out of the water softener was causing the loss of water pressure He offered some options for fixing the system We decided to replace the water softener Bill replaced the flushing mechanism in the toilet and flushed out the pipes and the water heater He was very professional and did a good job of getting our system working again

Genz Ryan did an air conditioning tune up

Technician was prompt and very professionalExplained process clearly and answered all questionsKept area cleanI would highly recommend company and technician

Completely happy with the service and the employees I dealt with for this company Monique was very helpful and friendly on the phone, and Noah the tech was helpful as well as empathetic to my needs Would HIGHLY recommend this company in the future Very quick turn around time on appointments and installation schedule

Outstanding tech Explained issues and options in detail Work was done expeditiously and professionally Everything was cleaned up and back in working order

Very professional, very knowledgeable, excellent helpWould recommend to anyone that needs their furnace serviced, repaired, or replaced

Ryan was very clean and neat with his work and keeping the outside, outside! He was very professional in his analysis and explanation I would welcome him into my home anytime He fixed the problem quickly and effectively

Office staff was very helpfulTechnician David A, did his bestRight up front he said he was not real knowledgeable on our system but got the job doneLoren BCalled the next day said he and Bosch rep are coming out to see me to get the system running right

I always receive excellent service and have courteous service personnel

Technician was professional and informative.He took time to answer all my Questions.He took time to check out everything.Grateful!!

Tyler was very professional, competent, and polite in his interactionsWe especially appreciate the care he used in protecting the plants around the air conditioner and in moving around the house

They were very courteous from Cherri who set up the appointment to Loren & John the service techsVery personable & knowledgeable and you have the feeling that they are there for you

If anyone is contemplating purchasing a system from Genz-Ryan, please read my review so you can have a better understanding about the level of service provided by this companyHere is my Genz-Ryan Story
In July we dropped $10k to purchase a new 'state-of-the-art' Lennox furnace and AC system as a replacement for the system in our existing house
Two years later (I think), the AC system broke down during the middle of summer, and required a full recharge
Two winters ago (I think), the furnace wasnt heating properly during the middle of the winterI made a service call, and they said there was no problemSo I asked him to put his hand by the heat register to feel the airflow while the furnace was 'running', and he told me that was normalI asked if it typically takes more than one hour during -degree weather to raise the temperature in the house by one degree, and he said YES! He told me that the system was designed for 'comfort', which is why the airflow settings are so low
I had the same problem twice with the AC during two separate summers, and when they came out, they said that the airflow is so low because the system is designed for 'comfort'During summer, it continues to be 10-degrees warmer upstairs vs downstairs
This past winter, I noticed that the house wasnt humidifyingIt took two separate service calls to fix that problemBy the time it was fixed, I asked what was wrongThey said they werent sureThey said that the system somehow forgot that it had a humidifier, so they had to re-register the humidifier settings within the thermostat
Then yesterday (during early summer), I walk down into the basement to find the floor covered in water! It didnt take long for me to realize that the water pump attached to the system wasnt working (the pump that removes all of the water from the AC/dehumidifier system)
This happened three months after I had just had my basement perimeter torn up for two weeks to waterproof the entire areaI guess I clearly didnt contemplate the potential of a flooded basement from a water leak in my new Genz-Ryan 'state-of-the-art' furnace/AC systemI should have known better
I called the customer service line, and immediately asked to speak to a supervisorThe person on the phone wanted to find out what the problem was first before he transferred me, and so I told himHe then told me that he was a supervisor (his name was Kareem I think)I told him what the problem was, and I again asked if I could just return the system, get my money back, and agree to just move on and remove me from my miseryOf course he denied that requestHe asked if he could send someone over to the house right away, and I told him I couldnt get away from work, and so I asked him if someone could come around yesterday afternoonHe said he would call me backHe then told me the GFCI outlet that the pump was plugged into was probably tripped, but he said he would still call back tat day to follon that problem, and look into whether they would repair the water damage to my houseWhen I got home, sure enough, the outlet was the problem, but the outlet wont reset itself, because something is clearly wrong in the electrical circuitryI never did receive that call-back that he promised me, so I called at 5:yesterday afternoon to speak with someone, and after holding for a while, it put me into a voicemail, where I sternly asked for a call-back
At the time I am writing this review, I have still not received a call-back
I will be spending the weekend trying to remove all of the water from the basement, and assess the damage to the floor and walls
Now, I understand that equipment can break downThose things happen, and sometimes that is not anybody's faultBut it is really hard to forgive the lack of folland poor customer serviceThose things are entirely preventable
At this point, I think I just have to cut my losses, and just find another company that can provide me with different equipment, and move onHow sad though...what a waste of $10,

James *** with Genz-Ryan completed some outstanding work for us todayMy day started with another company "red tagging" my furnace because of the issues they foundI phoned Genz-Ryan for a second opinion, and I'm very glad I didJames was the technician assigned, and he completed a very thorough and professional analysis -- and the results showed that our furnace is working just fineHe saved us money, gave us confidence that our lives aren't in danger, and demonstrated a tremendous level of competence in his trouble-shooting approachI'd give five stars to Genz Ryan -- and stars to James!!

Very friendly and very easy to work withCourteous and showed up on time Explained everything to me and took time for questions

Great service by Noah Fof Genz Ryan Plumbing and HeatingPrompt response and detailed workVery friendly and helpful explaining the issues and the recommended fixI will continue to use Genz-Ryan for all my future needs

As always I couldn’t be happier with the service provided by Genz RyanI will continue to recommend them to my friends

Nick did a good job evaluating my situation and offering options We had a little misunderstanding on what was included but all was worked out to my satisfaction Joe and the electrician did a very good job installing the system, explaining how it worked and cleaning up after installation Nice job