Kelley-Robb-Cummins Funeral Home

Noah did a great jobHe was very professional, presented several viable options and helped us make the right decisionHe got the job done right!

We called for a check on water heater we ad a card for$serviceThe guys came in before we know it, they were telling us our water softener was out plus our water was bad everything was ruinedThey recommended a twelve Thousand dollar repair planThey had other less options I said we needed the water softener, he said that would be $then a pressure part that would be $The toilet was running and that was $Before we knew it, he had plummers there new faucets we never got to choose and wanted a check for!$6,250.00, Which we wanted a price break downHe said then it was a package they don't break the price downHe would email the receiptA week later I called we were sick about how they wouldn't tell us what else we payed forWhen I called the woman on the phone says oh you signed up for a service plan which we did'ntThen she transfers me to Jeff who was gonna resolve this issue he says oh I see you signed up for a service plan, he proceeds to tel

Excellent service Arrived on time Courteous KnowledgeableDid a great job

Billy was able to assess the problem with my new furnace within minutesHe was extremely nice and personableUnfortunately Billy had to come out because a tiny detail was missed (gas switch wadn’t Turned on)

Brent was very helpful, explained everything to my son and I and made it very simple to get the issues fixedWas no pressure from Brent when showing me what my options wereTruly felt that he was here to helpWould recommend Brent and Genz Ryan to anyone who asks for help with their furnace or A.C

Joe and Nate did a great job on the removal and install of our old and new furnace/AC system They worked in a timely manner, cleaned up after themselves and explained the new system in detail I did have to have someone come back the next day for a very minor water leak in one of the exhaust pipes, but that too was fixed promptly and to our satisfaction Thanks again

This was the first time I have used this company for service I would definitely use them again The technician the provided the service (MattM) was very courteous, efficient and very understanding I appreciate the fact that he presented me with several options to get the service done that I need I will be using them again

I called Genz-Ryan in the morning due to no hot waterThey had an appointment set up for a plumbing service technician (Matt) to come that afternoonThey called two times to let me know what the estimated time of arrival would beGreat communicationAfter evaluating the problem and explaining in great detail the options that were available, I had a new water heater installed by that eveningI know that Matt worked a long day and went above and beyond by working late so that we were happy and our problem was solved

The furnace wasn't working and he was here within a few hours Very nice man

I called Genz Ryan when my furnace quit working during the recent cold spell They were unable to give me a definite appointment, but said that they would send a technician some time that day I was treated with courtesy and professionalism by the customer service representatives on the telephone (Karen and Alexis) I received several calls to update me on when I could expect the technician About 8:PM on a Friday, Noah Fappeared at my home He put on shoe covers and immediately went to work on diagnosing the problem He explained the situation and the alternatives for repairing the problem He installed an upgraded blower motor and had the furnace working in about two hours He was professional, cleaned up the work site and repaired the problem Overall, I was very satisfied with their response and work completed

Great experienced professionals looking out for the best interests of the customerVery refreshingLoved working with them and appreciated their adviceWould call them again anytime

Outstanding service from Genz Ryan!

Service technician was professional and efficient in his air conditioning annual check up

I had a water break in my homeGenz Ryan was called, field manager and one technician arrivedI was charged $for this which I have no problem withFuel manager said first they had to identify where break was, which I already showed themField manager broke valve to water main and they broke the bifold door to furnace and water main areaStated they could not do more until water was shut off by city which was the next dayBut he needed payment to move forwardI paid $1,that evening with credit cardThe water was shut off the next morning by amGenz Ryan did not show up till almost in the afternoonFixed valve they broke and replaced lines under kitchen sink where the water break wasWhen finished he asked for $more in paymentI said you have my card info that I paid you with yesterday and he said no I do notI said you are charging me $for these parts? He put on invoice Large restoration system and one small restoration system which I did not

I had a DIY Kitchen project well in hand when I decided to switch out my sinkSince the counter was already brought in, I disconnected the plumbing and as Genz-Ryan was proudly advertising on Pandora, decided to give this local vendor a call
They asked what kind of job and I said sink and garbage disposal hook upThey stated there would be a $trip charge and that would be waived if I decided to have service doneThey were scheduled to come out and unfortunately, I had to leave town on business
The plumber "Matt" showed up at our house and my wife accepted the lower of the offers as she didn't know the prices of plumbing and I didn't inform her what the hourly rate was
The garbage disposal was left where it was and the new sink was plumbed in
When I returned home I found out the price of the plumbing job
So you ask how much for this TWO HOUR service? ONE THOUSAND DOLLARS!
I was flabbergasted by this erroneous and inflated charge for two hours workI looked under the sink hoping to find Gold piping but no, the only parts needed and added to the job that were not already there was about 1/feet of black PVC
So I think, okay, feet of pipe, maybe costing at the most $SO then GENZ RYAN only charges $PER HOUR for labor
After I settled down as much as I could, I called the office of Genz Ryan and talked with a very nice person on the phone and she stated that they "PROVIDE a PREMIUM SERVICE"!
I stated that it was a plumbing job- the service person didn’t show up in a tux or a suit, the equipment and tools that he used were like all others we have seen and he was able to do the job efficiently in a time that is in the industry
WHAT MAKES IT PREMIUM?? The only thing that makes GENZ RYAN a Premium service is the PREMIUM PRICE- NO MORE NO LESS!!
When the average plumber charges between $and $an hour, how and why does GENZ RYAN charge $an hour??????
I received a call about a week later from their customer service representative and we have been forever trying to get in contact for three weeksI think they thought I’d stop calling but I called last week and they stopped trying to call backThis must be their tactic to lose people that in their right mind have a legitimate complaint and they will not deal with them It is not surprising that the customer service desk is so busy as I'm sure there are hundreds more unhappy clients like me that are wondering why and how a hometown company can be gouging us so wrong
I will never ever use Genz-Ryan for anything else and would recommend to all others to shop elsewhere

Had an excellent customer experience by Noah Fof Genz-Ryan Asked him to evaluate a vent pipe that may need replacing He was very knowledgeable, friendly, honest and punctual I will definitely use Genz-Ryan again Had not used them in the past

did a very good job

I had a furnace replacement, plumbing estimate, and electrical work doneThe communication on what needed to happen was very poorThe entire crew was supposed to come at once and get everything doneThe electrician did part of the work and left and the plumber never cameOver hours and multiple phone calls later a plumber finally showed upThe estimate was three times the cost of other companiesI asked for a detailed invoice on the work that was done and still haven't received it after days and multiple phone calls

Jimmy *** with Genz-Ryan Plumbing & Heating was great! He was very efficient, answered all of my questions, and respectful of our homeI would recommend him to anyone! Thank you Jimmy and thank you Genz-Ryan!

Jimmy L provided excellent service on our central air conditioning