Kelley-Robb-Cummins Funeral Home

I am writing to request the Revdex.com investigate the pricing practices of Genz-Ryan to determine if they are legal and ethical Genz-Ryan has customers authorize work on Tablets carried by their Technicians The authorization form does not clearly identify the costs of parts, labor, or warrantiesMultiple projects are bundled together into one work order An array of options are presented with minimal explanation of what is included and presented as Bronze, Gold, Platinum, etcWarranties are included but costs are not identified
I paid $4,to have a new Water Heater installed and a Pressure Reducing Valve replaced I was presented with several options ranging from do nothing to a cost including a new water softener of over $7, I agreed to the Water Heater and PRV valve I was completely unaware a two year warranty was included and no where are the costs of the warranty specified, nor was it presented as an option The description of the Water Heater

Noah did a great jobHe was very professional, presented several viable options and helped us make the right decisionHe got the job done right!

He did a good job, very thorough, explained what he was going to do and followed up with explaining what need to be taken care of Friendly

Joe and Nate did a great job on the removal and install of our old and new furnace/AC system They worked in a timely manner, cleaned up after themselves and explained the new system in detail I did have to have someone come back the next day for a very minor water leak in one of the exhaust pipes, but that too was fixed promptly and to our satisfaction Thanks again

Our experience with Dave B the plumber was excellent He was very personable, gave good advice as to the problem at hand and did a very professional installation of our new kitchen fixture Our experience regarding talking to a scheduler and customer service was poor I called at 7am with a leaky sink plumbing, was automatically placed on hold and then told to leave a message I left a message, and after not receiving a call by 7:30am, I phoned again, was placed on hold automatically, and then again told to leave a message My point is, when I make an emergency phone call such as this, I want to talk to someone and not have to leave messages

Brent was very helpful, explained everything to my son and I and made it very simple to get the issues fixedWas no pressure from Brent when showing me what my options wereTruly felt that he was here to helpWould recommend Brent and Genz Ryan to anyone who asks for help with their furnace or A.C

Jimmy *** with Genz-Ryan Plumbing & Heating was great! He was very efficient, answered all of my questions, and respectful of our homeI would recommend him to anyone! Thank you Jimmy and thank you Genz-Ryan!

Billy was able to assess the problem with my new furnace within minutesHe was extremely nice and personableUnfortunately Billy had to come out because a tiny detail was missed (gas switch wadn’t Turned on)

Terrific service on plumbing by Brian ***Very thorough with problem resolved

Excellent job

Genz Ryan is always does top notch workTheir reps are also very respectful and thorough

I have been a customer of Genz-Ryan for several yearsMy experience has always been excellent customer service, clear, concise & honest communication, top-shelf work and product knowledge by the Technicians, and over-all second to none in job performance from everyone I've encountered with the company

Dave B was on time for my sump pumpvery nice, competent personGave me great ideas on how to mitigate sound coming sump when running Dave's ideas did the trickVery good jobI would certainly hire Genz-Ryan and Dave B again

Excellent service He answered all my questions

We were extremely pleased with the work done on our furnace by Genz-Ryan technician Terry HHe did a complete and thorough review of our furnace along with the needed replacement of two new fan motorsHe had one motor in his truck and located the other at a distributor and delivered by a Genz-Ryan service man and installed all w/i three hoursHe was extremely knowledgeable and professional and we'll continue to use Genz- Ryan for all of our future HVAC needs

Great Experience They did a good job, gave us several choices and explained everything very clearly The replacement of the hot water heater was done in a reasonable time Left the area clean

David *** was a great service technician Solid experience and knows how to relate to his customers

I awoke in the middle of the night smelling a burnt type odor coming from the lower level of my houseThe furnace was making a terrible noise and running extremely hot, so I turned it off
I called Genz Ryan up first thing in the morning, they sent Steve Mover before noon to take a look at my furnace, it was determined that the blower motor burnt out, causing the heat exchanger to crack due to the extreme heatThey began removal of the year old furnace that afternoon and installed a new furnace that eveningI am very satisfied with their quick response to this emergencyEveryone was very professional, knowledgeable,courteous, and proficient in their work

Mike B was outstanding! Very personable, knowledgeable, not pushy, and explained things very well!

Saturday morning we woke up and no heatMy husband tried to light the pilot with no luckWe called Genz-Ryan and within an hour or so we had Zach B arriveHe also called and let us know he would be at our home in minutes He knew right away it was the ignition and had the part to repairHe was very professional and very pleasant Although we don't want anymore issues with appliances we would be happy to have him back