Kelley-Robb-Cummins Funeral Home

They installed a new AC and heating system in my bramd new construction home After months I have had to get a technician here twice The AC unit is still defective and my home is not cooling off in the hot suimer AC unit is now making loud noisesnot happy with this setup

Zach B*** was great!

Genz Ryan is always does top notch workTheir reps are also very respectful and thorough

The tech was very thorough in working through a complex problemHe explained what he found and discussed the repair optionsOverall a very positive service call

It started with a 1st time call to GenzRyan Phone was answere by Wendy, she was so cheerful and ready to help ! A great first impression!!! She got a message out and within 30mins, I received a call confirming a plumber named Matt MWould be here shortly!!! And he was indeed!!! Matt came in and introduced himself and proceeded to say I know what caused your problems!! Matt was absolutely amazing!!! He was able to deliver the worse devastating news to us, as to what took place in our home caused by a faulty Water SoftenerEveryone should be made aware of the aftermath of the catastrophic mess and damage it does!!! However, Matt walked us through it, piece by piece, and with the patience of Job! No pressure at anytime!! Sweetest Man ever, You can't pay him enough!! He is amazing, and at his job as well!
He came to our house around 4PM and left around 9:PM He said he would not leave, until we had running water and at least one toilet before he left!! Actually he got toilets working and running water before he left! Not only did we find a awesome Plumber and Plumbing Company but, also a wonderful friend!!
Many Thanks Matt you are the best!!! Be assured we will be singing your praises to as many people as we can!!!

What a bunch of liars, cheats and thieves They make used car salesmen look like saintsThey have a billing rate of over $a hour Took over two months to actually talk with someone Although a partial credit was offered, they still ripped me offI'd give them a negative star if I could I've got nothing good to say about them They use deceptive sales practices, then don't document what work was done and over bill you The only reason I actually got to speak to someone and got a small credit is because I contacted the Attorney General's office to make a complaint

On 12/3/I called Genz Ryan for a service call , which I have Service Partner Membership Plan, due to my furnace not functioning properlyOn 12/5/6, a technician arrived at my home and diagnosed the issue and discussed the costI agreed to the cost of the repairs of the furnace, along with purchasing a home humidifier systemMost of the furnace repair work was completed on 12/5; however, on 12/another technician installed the home humidifier system, along with finishing the work left on 12/I signed an electronic contract stating the work that was going to be completed for both days and the total came to $1,448, which I paid in full by check on 12/
Problem: I never received an electronic billing contract statement to show what I had paid and work that was completedThe reason why I needed the billing contract was for proof to submit to my warranty company for reimbursement for the furnace and also to have the contract I signed for my recordsOn 1/9/after several atte

Billy at Genz-Ryan came out today He took time to teach me about our system and explained how I could keep my eye on things I would recommend both Genz-Ryan and Billy

I had my hot water heater serviced by Tom R., and I couldn't be any happier He pointed out some things that were not functioning properly with my water softener, and noticed that my commode was leaking into the basement I will be changing my maintenance program from another company to Genz-Ryan because of his thoroughness and observation Who wouldn't like to head off problems before they occur? He is helping me avoid expensive problems in the future

The service tech (Mike) inspected my air conditioning systemHe did a very thorough job and was very professional

Good service , but not rapid responses(I realize very busy season for you).Responses from you about scheduling very slow and vague.Actual service and completion times good

I recently had a routine maintenance check from Genz-Ryan on the one year anniversary of the installation of a new furnaceThe service representative was on time and responsive to several questions that I wanted answers for regarding our furnace operationIn particular, I am pleased to say that he resolved a humidification system issue that had not been set up when the system was installed one year ago

We had Genz-Ryan out to our home for a seasonal HVAC check Steve Mwas on time, courteous and extremely knowledgeable He explained all of the options, answered all of my questions and was very timely I would certainly hire Genz-Ryan and specifically ask for Steve again Highly recommended

I was very pleased with the service I received, the technician, Brent was very professional and helpful

Thanks to the polar vortex and my yr old furnace, things got a little uncomfortable this week However, I called GR and they listened intently to every single thing I had to say, were extremely kind with their responses, and immediately put me on the schedule I am certain everyone there was working around the clock, but you would never know it because they made me feel like I was the only customer they had and that my needs were equally as important as everyone elseZac came out to do the work, and he was everything I have come to expect from GR: kind, thoughtful, professional, and well equipped to do the jobThanks to everyone with whom I interacted, as this was a tough week for all of us and I appreciate you all very much!

Matt Mwas here to flush out my hot water heaterHe had finished an earlier job and Genz - Ryan asked if he could come nowMy answer was yes Matt put on cloth boots and took them off each time he had to go in and out to his truck for parts !!! He found and showed me corroded parts in my year old tank and 'asked' if I wanted them replaced---no pressureThat being done, and water while water was filling, he chatted about deer hunting which was greatHe cleaned up as it was when he cameThis was a wonderful experience

Shea *** did a great job installing my new water softener He was very courteous, knowledgeable, the installation looks great I would definitely recommend Shea and Genz-Ryan to family and friends Thank you!

Christy provided a very clear explanation of the process for my plumbing emergency service! Alex was awesome! He explained everything that was impacted from our plumbing emergency after he got the water flow stopped quickly He educated me on what he needed to do to and the cost to do it I was very comfortable authorizing him to do the repair because he was so impressively qualified, and was able to shut off the water flow when I could not

Dave Brown was very friendly and good as all bathrooms are now operational!

Dave is not only highly skilled but he is also very honestHis priority is doing what's best for his customerMany people consider Genz-Ryan to be more expensive than their competitors but Dave is worth itHe has actually saved me money in the long run and has been very responsive