Kelley-Robb-Cummins Funeral Home

First experience with Genz-Ryan Plumbing and HeatingOn a July day that will have a heat index of over my home AC stopped pumping cool airCalled at 7:am and at noon Noah Fwas there to fix itHe gave me all the options starting with the least expensive and was able to fix it that wayI would HIGHLY recommend Genz-Ryan and specifically NoahI also purchased a silver $per month plan that will have them come twice a year for free to do maintenance inspections of my heating and AC

Our year old AC stopped working and Genz Ryan stated it was a circuit board that went out, and that for about $I could get the AC working againMike also said for $a month we could get our systems checked out for freeThe AC still didn't work and they had to come back out and find out the real reason, the compressor was out (just like our neighbors that Genz installed too, years ago)Mike stated it would take about hours for the install and the quote was $for the hoursWe waited for over weeks during the summer for the compressor to be installedIt only took hours, but they insisted on still charging $1100!We could not get them to show us a receipt on the work or on the work they did previouslyThey wouldn't even give us a warranty on the workI also called on 8/22/(talked to Collen) to cancel the $a month charge since they overcharged me on the installRachel at Genz Ryan kept charging our card every month for the $20, even though we cancelled a

Mike Bfrom Genz-Ryan did an excellent job of repairing my air conditioner

Jimmy *** with Genz-Ryan Plumbing & Heating was great! He was very efficient, answered all of my questions, and respectful of our homeI would recommend him to anyone! Thank you Jimmy and thank you Genz-Ryan!

We are so grateful for the quick and thorough response we received from both your company and Joel P Our plumbing problem was damaging our fixtures as well as prohibiting us access to any clean water Although we needed both a new water softener and iron filter, all was taken care of, installed and operational within a few hours Joel made sure we understood what we needed to do, how to most effectively operate our equipment, and we cannot thank you all enough for being there when we needed you We only hope that this reaches you personally, and that you will thank Joel again for us

Great service

Joe *** from Genz-Ryan along with his fellow installers and electricians, installed a new air conditioner and a new humidifier for meI was impressed with the hard work, professional attitudes and pleasant customer relations skills of each of them but Joe stood out from the crowd

Jeff P did an awesome job to install a new furnaceShowed up in time, cleaned up pretty well and gave us a walkthroughGreat company, great staff
Sandeep

Wow!! What can I say but a STAR business!! Our Plumbing Technician Joel Pwas a super-professionalAt first I was disappointed at how long it was taking them to arrive from another job, BUT now I understood whyThey leave NO stone unturnedThey are so thorough in their job they make sure they leave with everything working the way its supposed toI was a nervous wreck with water pooling up from behind my wall in the basement, BUT Joel Pknew exactly what to do (years experience!)He had all the necessary tools at his disposal and anything that came up, he was prepared forMy large water leak was fixed, and I had peace of mindHe even examined every point of water distribution in my house and had a list of recommendations with various price options, but never pushed anything beyond my immediate emergencyHe wasn't out to juice me for everything I hadHe was there to rescue my family and I from disaster, and did so AMAZINGLYI will always call Genz-Ryan from now on! Thank you so much!

Brent did a great job!

Matt Mdid a great job! A+

David was a very pleasant young manHe arrived ready to go to work, and completed the needed service faster than I expectedHe offered a free whole house plumbing inspection, and found something that could use attention soonNo pressure to act right away- which I really appreciated

Dave *** arrived as scheduled, promptly assessed the problem and offered several solutionsIn addition he resolved a problem I had from a previous installation of a toilet at no charge, easily and cleaned up after himselfIn addition he informed me of a valve problem with water pressure, called my city and assisted me in getting that valve scheduled to be replacedHe was pleasant, efficient and helpfulI give him five stars for his service!

Very Professional!

Noah F of Genz-Ryan did a wonderful job on my service callHe was on time, polite, and efficientHe answered my questions and provided me with helpful suggestions as he worked to resolve the problem

Called Genz-Ryan weeks ago (mid May) to schedule a tune up on our HVAC system as part of the service plan we've been paying for First available was July 13! Seriously? Turns out there were a bunch of cancelations so the day was free The technician Tyler "ran a few tests" and came to the conclusion our air distributor is broken Refused to provide me with a written estimate nor give me an explanation as to how he came to the conclusion because I didn't go to "HVAC school" and I wouldn't know what he was talking about When a tune up is done, coils, bets, refrigerant levels, etcshould be checked, and Tyler didn't do anything In fact what he did do was ask me about my investments, walked around the house, insisted he walk around the house to the outside A/C unit using the basement walk out instead of the front door Extremely sketchy Left the door unlocked when he left and when he asked what I'd like the thermostat set to I said and he set it to 66! Obnoxious The price tag? For a bandaid solution to "fix" whatever needs fixing on my working unit, was over $ He asked what I thought the premium would cost and I said $thinking that is a ridiculous price He then asked how much my car cost because it would be closer to that price The quote was over $4100! The more I think about this call, the more concerned I become about this yahoo walking around my house, scoping it out, and asking about our investments and cars My recommendation? Don't hire this company, it's a total scam

Dave Brown was very friendly and good as all bathrooms are now operational!

On November 3, 2017, we had a faulty water heater that needed replacingDue to it being on a Friday, we needed to wait until Novto get an estimate on a replacement unitTo our surprise, a comperable replacement cost $3600, which we reluctantly agreed to (price includes a monthly maintenance agreement)Within a few days, the water temperature seemed to be getting cooler; I was instructed over the phone how to adjust the temp of the tank and to see that could resolve the issueOn the Wednesday before Thanksgiving (11/22), a service person came out and determined that electronics were faulty and needed replacing (needed to order parts), but he claimed that modifications he made would get us by until the parts would come inThe next day - Thanksgiving Day (11/23) - there was not any hot water at allI placed a call to the company - telling them that we could get by until Friday - but wanted to see if the parts could be expeditedLate Friday morning (11/24), I finally called agai

Today I had hired Genz-Ryan to come install a thermostat which I had already owned and to tuneup furnaceTune up of furnace was $and tech did a good jobI asked him how long to install thermostat and he said about but it might be expensiveHe called to talk to company rep and informed me it would be $I was shocked Then he called company again in the price was increased to $to install my Honeywell thermostatI called the customer service rep at Genz- Ryan to complain about the cost and they said that there was nothing they could do about the pricingI drove min to their Burnsville headquarters to speak with the customer service maganger I was upset that I had taken the day off to specifically have the thermostat installed in when they got to my house they informed me it was $ I was asked how you get $and minutes worth of work only explanation was there a premium company and stand behind their workI asked for a copy of the quote for $to install the thermostat and was declinedRepeatedly was told they do not do this A reputable company would give you a quote in writing and that would not indulge in price gouging Whole experience seems pretty unethical and I will never do business with them again

I needed plumbing help urgently Matt M was great He took care of my urgent problem and my not so urgent plumbing needs Matt was pleasant and professional and I really appreciated his willingness to go above and beyond