Kelley-Robb-Cummins Funeral Home

I decided that a new ac was in order after a service call but and am afraid the initial technician did not give me the correct information as to what I would be receiving - so not impressed with thatHOWEVER, what I was VERY impressed with were the technicians Mike Mand Tre Mwho installed the new high efficiency acThey needed to fit the much larger ac in a small space previously occupied by the one installed in It took the whole day but Mike kept me informed as to what was being done and why, seeing as they had to pull a number of things apartThe end result was a neatly installed ac that hopefully will keep running for more decadesThanx guys!

He checked my furnace to make sure everything was in good working order and also the air comditioning Everythng was good He was very polite and a delight to talk too

I started with a call to Genz Ryan to schedule an AC tune up in mid July The technician, Jake, came to our house in late July He told my wife that we need a long list of things fixed so my wife told him to send an email then talk to me about the options After a few days, I call the office since we had not heard from Jake The office said he would call me After three more days, I call the office back since I had not heard from anyone He email me a list of options without any prices so I called himWe discussed the options and I said I would schedule after a week of vacation I then call the office on the 17th of AugustI was informed that Jake no longer worked there so they needed to send out a new technician On Aug19th, Ryan came out and explained what needed to be fixed which the list grew from $to $with additional leak in the AC We scheduled the repairs for Aug24th A new technician(do not know his name) arrived on the 24th and spend hours doing the repairs and left at pm I arrived home at 5:pm and noticed the AC was not kicking on We spend one hot night without AC I called the office back on the 25th when Jeff Pcame out to find that the previous tech switched two wires so he fixed the wiring After technicians and $2600, we have AC working which it was working before we started this processes

He checked my furnace to make sure everything was in good working order and also the air comditioning Everythng was good He was very polite and a delight to talk too

Loren was a great professional! He was polite, understanding, and informativeThank you for the outstanding serviceI'll continue on with my service planThank you

I was impressed that I was not charged for a service that was not needed Brent could have so easily have charged me for a needless maintenance check on our fairly new furnace, but since we had no heating issue at present he recommended we keep the $tucoupon for when a service request may truly be needed Thank you Brent for your honest assessment

Thought I had good service to begin with, but after some digging I found that I had been ripped off! Technician charged me $to replace a capacitor that I found I could purchase for $from a local appliance parts distributor >1400% markup....REALLY!!! I know it was not labor because he had to take the old capacitor out to check it as part of the $tuneup price...took all of about minutes
Also, technician advised me that my venting on my power vent water heater was out of code Code changed a couple of months ago, and is not allowed Said I should take real good care of the water heater because it will be a big expense if the venting has to be replaced (venting is in a finished ceiling and not accessible)
Checked with my building inspector, and he told me the code changed months ago, and there was no change regarding venting Also, he said even if there was, I would be "grandfathered" in, and not required to upgrade Told me not to worry
Exorbitant pricing and bad advice will cause me not to go back to this vendor for any more service on appliances

Our service tech, Zach, was very friendly, courteous, and professionalHe clearly explained my options to me and answered my questions

Tyler *** repaired our heating issue and he was very professional, extremely informative, and answered all our questions He gave us an education on our heating system and we greatly appreciate his true commitment to serving his customers through Genz-Ryan Thank you Tyler for doing an awesome job!!!!!

Our furnace went out over the weekend and Chris Rspent all day here on Monday installing a new one We were very happy with the work he did and would specifically request him again if we have any other issues Thanks!

last night about 10pm we noticed that our main water pipe was leaking.they had a service guy call me said they dont wanna have to come out tonight if they didnt have to so he had me send pictures of the issue then he told me to shut down my water softener and I said that the water hasnt stopped but he said that would be fine until morning.the next morning I called them they said that we had an opened end appointment I kept telling them I have water leaking everywhere she didnt care to hear about it.then I called back minutes later said I need it done asap its an emergency they told me they cant be there until 12-2pm.finally I called back at 210pm said im still waiting and the person on the phone said they had an emergency and I said mine isnt.its 237pm and im still waiting now.I think just because I have a system on warranty they have to service me but there clients are jumping ahead of me

I just wish to thank your company and service tech for their outstanding service
Very professional, and friendly

My house is years old and my furnace was originally installed by Genz-RyanIn the night of Black Friday (Nov 25, 2016) my furnace motor stopped running as my friend tried to installed a programmable thermostat (NEST) without turning furnace power offI called Genz_Ryan next morning (Nov 26, 2016) and the technician came to inspect and he fixed it within minThe motor was blowing hot airAfter the easy fix, the technician explained that the motor might be stopped again anytime and recommended me to replace the whole thing by energy efficiency motor or equipmentHe suggested me that I could have saved tons of money by replacing motor by energy efficiency motor and filterHe gave me a price range for the replacement between $2,- $10,I asked him the price seems ridiculously highHe explained that it would take long time to replace the "Whole Thing" and the parts (Motor) is expensive oneHe promised to tell me the Motor/parts brand name if I were agreed upon his price

Prompt arrival time, very knowledgeable, found a problem that has been bothering us for years and fixed itWill use this company again

Genz Ryan Service Technician Billy P*** was very professional, knowledgeable and answered any questions I had

Great service by Noah Fof Genz Ryan Plumbing and HeatingPrompt response and detailed workVery friendly and helpful explaining the issues and the recommended fixI will continue to use Genz-Ryan for all my future needs

Great experienced professionals looking out for the best interests of the customerVery refreshingLoved working with them and appreciated their adviceWould call them again anytime

Great servicevery thorough

Dave Bwas our technician He was prompt, polite and honest We needed a new Water Heater and Water Softener He was extremely knowledgeable and was very thorough in explaining what was wrong and needed to be done We called for service in the morning and they were out in the afternoon Dave stayed into the evening to finish the job Highly recommend Genz-Ryan Thank you Dave for the excellent service!!

Have been using Genz-Ryan for many years (for repairs and annual maintenance checks) Their service technicians are always professional, courteous and very efficient!